Agent contact center customer service representative i** FTE 410 covid-19

Ended Awarded Last action

Contract number
2032H520F00326
Awardee
Awarding agency
Obligated
$98,438,156

Award facts

Contract value 6% obligated
  • $1,618,100,727.17 Current, with exercised options
  • $1,707,022,996.24 Potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition · 5 offers Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
Lanham-Seabrook, MD 20703, USA
Legislative mandates
National interest action
Coronavirus COVID-19

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00023 -$589,972
Funding Only Action P00022 -$0
Funding Only Action P00021 -$15,489,773
Other Administrative Action P00020 -$43,629,825
Exercise an Option P00019 $13,981,002
Other Administrative Action P00018 $0
Other Administrative Action P00017 -$370,025
Exercise an Option P00016 $18,224,331
Other Administrative Action P00015 $0
Exercise an Option P00014 $17,383,687
Exercise an Option P00013 $18,628,807
Funding Only Action P00012 $16,955,859
Other Administrative Action P00011 $0
Exercise an Option P00010 $16,016,534
Funding Only Action P00009 $17,000,000
Exercise an Option P00008 $18,200,000
Funding Only Action P00007 $214,906
Funding Only Action P00006 -$872
Other Administrative Action P00005 $0
Exercise an Option P00004 $8,697,733
Exercise an Option P00003 $5,183,719
Funding Only Action P00002 $3,312,000
Other Administrative Action P00001 $0
Original award $4,720,045
Show all 24

About this award

Written by GovTribe AI ·

Maximus Federal Services, Inc. was awarded a $1.7 billion delivery order against the General Services Administration's Information Technology Schedule 70 by the Department of the Treasury's Internal Revenue Service. The contract calls for Maximus to provide 410 full-time equivalent customer service representative positions to support the IRS's COVID-19 pandemic response efforts through contact center and taxpayer assistance services. Performance will take place in Lanham-Seabrook, Maryland over a one year base period ending in June 2021. Pricing is set at labor hour rates. As the prime contractor, Maximus will leverage its experience under GSA IT Schedule 70 to staff, train, and manage representatives assisting taxpayers navigating issues related to Coronavirus tax relief programs.

Quick answers

Who was awarded contract 2032H520F00326?

2032H520F00326 was awarded to Maximus Federal Services, Inc. by Internal Revenue Service (Department of the Treasury) on May 12, 2020.

How much is contract 2032H520F00326 worth?

The government has obligated $98,438,156 on 2032H520F00326. Its current value, with exercised options, is $1,618,100,727. Its potential value, with all options, is $1,707,022,996.

Is contract 2032H520F00326 an order under another contract?

Yes. 2032H520F00326 is a delivery order under GS35F685GA, a federal supply schedule, on Information Technology Schedule 70 (IT-70).

Was contract 2032H520F00326 competed?

The extent of competition for 2032H520F00326 was full and open competition. The government received 5 offers.

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