Labor hour call order against femas BPA outsourced contact center OC3

Ended Awarded Last action

Contract number
70FBTX25F00000007
Awardee
Awarding agency
Obligated
$4,564,370

Award facts

Opportunity
  • 70FBTX25Q00000001 Solicitation number
Contract value 39% obligated
$11,747,090.03 Current and potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Set-aside
No set-aside
Competition
Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
Falls Church, VA 22042, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P00007 · The purpose of this modification is to DE-obligate excess funds & final closeout femas BPA outsourced contact center OC3. -$6,270,910
Exercise an Option P00006 · OC3 call order 14 option 6 implementing the presidents department of government efficiency cost efficiency initiative, falls within section 2(d) as a… $0
Exercise an Option P00005 · OC3 call order 14 option 5 implementing the presidents department of government efficiency cost efficiency initiative, falls within section 2(d) as a… $3,652,560
Funding Only Action P00004 · OC3 call order 14 option 4 $0
Exercise an Option P00003 · OC3 call order 14 option 3 $3,591,360
Exercise an Option P00002 · OC3 call order 14 option 2 $3,591,360
Exercise an Option P00001 · OC3 call order 14 option 1 $3,591,360
Original award $3,591,360

About this award

Written by GovTribe AI ·

The Federal Emergency Management Agency (FEMA) awarded Maximus Federal Services, Inc., a labor hour delivery order call against FEMA's Blanket Purchase Agreement (BPA) for Outsourced Contact Center Operations (OC3) on October 7, 2024. This modification serves to de-obligate excess funds and execute final closeout procedures for the BPA, which had a ceiling value of approximately $11.7M. The work is being performed in Falls Church, Virginia, and the ultimate completion date is January 6, 2026. No set-aside designation was used for this award. Maximus Federal Services is a well-established subsidiary of Maximus, Inc., with extensive experience delivering mission-critical contact center and administrative services to federal agencies since 2005.

The delivery order is structured as a labor hour contract type under FEMA's larger OC3 BPA, which provides disaster response contact center support services. This vehicle represents a strategic component of FEMA's operational capability during emergencies and continuity operations. Maximus brings significant relevant experience managing complex, high-volume contact center operations across federal agencies, including prior disaster response support work with FEMA and extensive contact center operations for agencies such as the Centers for Medicare and Medicaid Services. The company's robust portfolio of indefinite delivery vehicles, including a $201.56M FEMA BPA for disaster response services through June 2026 and a $999.999B General Services Administration OASIS+ contract, positions it as a key provider of integrated federal services.

Subawards

Subcontractor Amount Awarded
Insight Global, LLC LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… $6,601,002
3Bm, Inc. LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… $2,624,326
Capitol Bridge, LLC LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… $1,975,140
Activus Connect LLC LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… $496,812
Inktel Government BPO Services LLC LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… $593,442

Quick answers

Who was awarded contract 70FBTX25F00000007?

70FBTX25F00000007 was awarded to Maximus Federal Services, Inc. by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on October 7, 2024.

How much is contract 70FBTX25F00000007 worth?

The government has obligated $4,564,370 on 70FBTX25F00000007. Its current value, with exercised options, is $11,747,090.

Which agency awarded contract 70FBTX25F00000007?

FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX25F00000007, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Is contract 70FBTX25F00000007 an order under another contract?

Yes. 70FBTX25F00000007 is a delivery order under GS35F685GA, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 70FBTX25F00000007 competed?

The extent of competition for 70FBTX25F00000007 was full and open competition. The government received 4 offers.

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