Inktel Government BPO Services LLC

Miami, FL

UEI
C1ATFCZGLX74
CAGE
8L8D5
Primary NAICS
561422 Telemarketing Bureaus and Other Contact Centers
SAM.gov registration
Active through

Company facts

Self-certified in SAM.gov
  • Minority Owned Business
  • For Profit Organization
  • Limited Liability Company
  • Hispanic American Owned
Entity structure
Corporate Entity (Not Tax Exempt)
Other NAICS codes in SAM.gov
SAM.gov registration date
Physical address
8200 NW 33rd St #100, Miami, FL 33122, USA
Website
inktel.com
Founded
1997
Employees
1K-5K
Estimated annual revenue
$250M-$500M
Industry
  1. Industrials
  2. Commercial & Professional Services
  3. Professional Services
SIC code
73 Business Services

Registration and certifications come from SAM.gov and the SBA; company details from public web sources. Updated .

Contract subawards

Prime contractor Prime award Amount Awarded
Maximus Federal Services, Inc. OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… 70FBTX25F00000026 $1,849,258
Maximus Federal Services, Inc. LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… 70FBTX25F00000007 $593,442
Maximus Federal Services, Inc. CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… 70FBTX24F00000028 $1,238,554
Maximus Federal Services, Inc. THE PURPOSE OF THIS REQUIREMENT IS TO ESTABLISH A CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE… 70FBTX24F00000022 $5,987,302

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About the company

Written by GovTribe AI ·

Inktel Government BPO Services LLC, a Miami-based Hispanic American minority-owned limited liability company, operates exclusively as a subcontractor providing disaster-response call center and contact center services to the Federal Emergency Management Agency through Maximus Federal Services. The vendor has no prime awards in the source data; all four recent awards (100% of its federal footprint) are sub-awards under Maximus.

Inktel's capability footprint is specialized and narrow: contact center labor for FEMA disaster response, including inbound call handling, data entry, and after-call work supporting individuals and businesses affected by federally declared disasters. All four recorded awards are call orders against FEMA's outsourced contact center BPA, awarded through Maximus between July 2024 and November 2024. The work is labor-hour based, with production hours defined as time spent taking calls, in ready state, in after-call work, pre-shift, or in coaching and training; Maximus staffing plans measure capacity in full-time equivalents, where 1 FTE equals 40 production hours per week.

Customer concentration is absolute: FEMA accounts for 100% of the vendor's four awards, representing $9.7 million in combined obligated value across the source data window. Inktel operates under the Multiple Award Schedule as the parent vehicle, though all task orders flow through Maximus. The vendor's recent activity consists entirely of call orders placed in rapid succession during the second half of 2024, suggesting event-driven staffing to meet surge demand during declared disaster periods.

Service Contract Inventory reporting captures 32.3 FTEs delivered in FY2024 across three SCI-reportable sub-award records, all of which originated from the four Maximus call orders. This FTE count reflects Inktel's deployed labor to FEMA's disaster response work and does not represent company-wide workforce. The vendor's sub-only posture and narrow customer base — single agency, single prime contractor relationship — position it as a specialized labor provider for FEMA's contact center surge capacity during disasters rather than a diversified business-process outsourcing firm competing across multiple federal customers or prime opportunities.

Quick answers

Is Inktel Government BPO Services LLC registered in SAM.gov?

Yes. Inktel Government BPO Services LLC's SAM.gov registration is active through March 17, 2027.

On GovTribe

See Inktel Government BPO Services LLC's full federal record

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