BPA for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week.

Active Awarded Last action

Contract number
70FBTX21A00000003
Awardee
Awarding agency
Task orders
10 $143,959,865 obligated

Award facts

Combined order value
$143,959,865 Current and potential, with all options
Last date to order 97% complete
IDV ceiling 71% used
$201,562,440.00
Award type
Single award
Who can order
Only the awarding agency
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Set-aside
No set-aside
Competition
Full and Open Competition · 8 offers Multiple Award, Fair Opportunity
Pricing
Labor Hours
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

The Federal Emergency Management Agency established a Blanket Purchase Agreement with Maximus Federal Services, Inc. on June 14, 2021, with a ceiling value of $201.56 million and an ultimate completion date of December 21, 2026. The BPA is established against the GSA Multiple Award Schedule for turnkey call center support and temporary call agents in handling up to 147,000 production hours per week during declared disasters.

Work is performed in West McLean, Virginia and Falls Church, Virginia. The BPA operates on a labor-hours pricing basis and funds disaster response contact center operations nationwide in support of FEMA's declared disaster response throughout the United States.

Recent BPA calls include a $67.28 million option exercise for outsourced contact center customer service agents awarded November 8, 2024, with completion targeted for November 30, 2025, in which Maximus subcontracted staffing to 3Bm, Inc. (operating as Precision Point Partners), Inktel Government BPO Services LLC, Insight Global, LLC, and Capitol Bridge, LLC. A $24.8 million call order for disaster response operations was awarded July 20, 2024, generating 891,027 contractor hours across 428 FTEs in fiscal year 2024. A $35.83 million call order awarded June 12, 2024, generated 9.45 million contractor hours across 4,543 FTEs. A $282,340.56 call for contact center program management office operations was awarded December 17, 2024, with completion scheduled for December 16, 2025.

Task orders

Task order Ordering agency Obligated Awarded
Outsourced contact center contract (OC3) PMO call order 70FBTX25F00000045 FEMA Texas National Processing Service Center $281,345
OC3 call order 15 70FBTX25F00000026 FEMA Texas National Processing Service Center $49,759,706
Call order 13 against femas BPA outsourced contact center contract in support of femas declared disaster response… 70FBTX24F00000028 FEMA Texas National Processing Service Center $24,801,307
The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in… 70FBTX24F00000022 FEMA Texas National Processing Service Center $35,826,417
The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in… 70FBTX24F00000014 FEMA Texas National Processing Service Center $55,230
The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in… 70FBTX23F00000027 FEMA Texas National Processing Service Center $6,776,915
The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in… 70FBTX23F00000020 FEMA Texas National Processing Service Center $199,732
Establish a call order for turnkey call center support & temporary call agents 70FBTX22F00000027 FEMA Texas National Processing Service Center $11,137,677
The purpose of this requirement is establish a call-order against FEMA's BPA outsourced contact center contract (OC3)… 70FBTX22F00000018 FEMA Texas National Processing Service Center $147,667
Purpose of solicitation to establish a call order for turnkey call center support & temporary call agents 70FBTX21F00000024 FEMA Texas National Processing Service Center $14,973,869

Transactions

Action Obligated Date
Exercise an Option P00012 · Modification P0012 is to extend option 4 for 180 days on the BPA for the outsourced contact center contract $0
Exercise an Option P00011 · Modification P0011 exercise BPA option 4 implementing the presidents department of government efficiency cost efficiency initiative falls within section 2(d) as… $0
Other Administrative Action P00010 · Modification P0010 ID for economic price increase $0
Other Administrative Action P00009 · Modification P00009 update security clauses $0
Exercise an Option P00008 · Modification P00008 exercises option period 3 $0
Change Order P00007 · Modification P00007 increases the BPA rates for option period 2, 3 & 4 in accordance with acquisition alert 24-02 dated 11/15/2023 executive order 14026… $0
Other Administrative Action P00006 · Economic price increase $0
Exercise an Option P00005 · Exercise option 2 $0
Other Administrative Action P00004 · The purpose of modification P0004 to 70FBTX21A00000003 is to incorporate executive order 14026 $0
Other Administrative Action P00003 · The purpose of modification P0003 to 70FBTX21A00000003 is to incorporate hsar clause 3052.204-71, alternate i and to include updated PWS with the language… $0
Exercise an Option P00002 · Outsourced contact center contract (OC3) option 1 $0
Other Administrative Action P00001 $0
Original award $0
Show all 13

Subawards

Subcontractor Amount Awarded
3Bm, Inc. OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… $8,785,533
Inktel Government BPO Services LLC OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… $1,849,258
Insight Global, LLC OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… $8,073,785
Activus Connect LLC OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… $5,252,721
Capitol Bridge, LLC OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… $10,844,958
Insight Global, LLC CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… $2,666,549
Insight Global, LLC THE PURPOSE OF THIS REQUIREMENT IS TO ESTABLISH A CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE… $737,952
Inktel Government BPO Services LLC CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… $1,238,554
Activus Connect LLC CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… $1,193,280
Capitol Bridge, LLC CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… $3,220,673
3Bm, Inc. CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… $9,329,600
Capitol Bridge, LLC THE PURPOSE OF THIS REQUIREMENT IS TO ESTABLISH A CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE… $8,655,158
Inktel Government BPO Services LLC THE PURPOSE OF THIS REQUIREMENT IS TO ESTABLISH A CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE… $5,987,302
3Bm, Inc. THE PURPOSE OF THIS REQUIREMENT IS TO ESTABLISH A CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE… $14,256,326
Activus Connect LLC THE PURPOSE OF THIS REQUIREMENT IS TO ESTABLISH A CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE… $3,478,400
Show all 15

Quick answers

Who was awarded contract 70FBTX21A00000003?

70FBTX21A00000003 was awarded to Maximus Federal Services, Inc. by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on June 14, 2021.

How much is contract 70FBTX21A00000003 worth?

Orders under 70FBTX21A00000003 have obligated $143,959,865. 70FBTX21A00000003's own ceiling is $201,562,440.

How many orders have been placed under contract 70FBTX21A00000003?

10 orders have been placed under 70FBTX21A00000003, the latest on December 17, 2024.

Which agency awarded contract 70FBTX21A00000003?

FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX21A00000003, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Who can order from contract 70FBTX21A00000003?

70FBTX21A00000003 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.

Is contract 70FBTX21A00000003 under another contract?

Yes. 70FBTX21A00000003 is a blanket purchase agreement under GS35F685GA, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 70FBTX21A00000003 competed?

The extent of competition for 70FBTX21A00000003 was full and open competition. The government received 8 offers.

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