Call order 13 against femas BPA outsourced contact center contract in support of femas declared disaster response throughout the united states.

Ended Awarded Last action

Contract number
70FBTX24F00000028
Awardee
Awarding agency
Obligated
$24,801,307

Award facts

Opportunity
  • 70FBTX24Q00000009 Solicitation number
Contract value 100% obligated
$24,801,306.76 Current and potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Competition
Full and Open Competition Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
West McLean, VA 22102, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00010 · DE-obligation of excess funds -$30,052,422
Funding Only Action P00009 · The purpose of this modification is to exercise outsourced contact center contracts call order 15 option 3 for temporary agents to assist the disaster call… $4,626,160
Other Administrative Action P00008 · Modification for executive order 14206 effective 01/01/2025 $0
Exercise an Option P00007 · Modification to exercise option 6 $8,020,703
Exercise an Option P00006 · Modification to exercise option 5 $8,020,704
Exercise an Option P00005 · Modification to exercise option 4 $8,020,704
Exercise an Option P00004 · Modification to exercise option 3 $8,020,704
Funding Only Action P00003 · Modification to exercise option 2 $2,486,424
Exercise an Option P00002 · Modification to exercise option 1 $8,020,704
Funding Only Action P00001 · Modification to add base surge agents $3,447,706
Original award $4,189,920
Show all 11

About this award

Written by GovTribe AI ·

FEMA issued a call order to Maximus Federal Services, Inc., under the FEMA Outsourced Contact Center Contract BPA, with a ceiling value of $24.8 million and an award date of July 20, 2024. The parent BPA, held by Maximus, carries a $201.56 million total value and provides disaster response contact center support services to FEMA through June 21, 2026.

This call order supports FEMA's declared disaster response operations nationwide, delivering inbound call handling and data entry services for individuals and businesses seeking assistance. Performance occurs in West McLean, Virginia, with ultimate completion targeted for October 25, 2025.

FY2024 Service Contract Inventory reporting shows this call deployed 428 FTEs delivering 891,027 contractor hours. Maximus subcontracted 94 percent of labor hours across Insight Global, Inktel Government BPO Services, Capitol Bridge, and 3Bm, with each subcontractor sized to handle production capacity on a weekly basis measured in full-time equivalents where one FTE represents 40 production hours per week (call-taking, ready state, after-call work, pre-shift, coaching, and training).

Subawards

Subcontractor Amount Awarded
Insight Global, LLC CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… $2,666,549
Activus Connect LLC CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… $1,193,280
Inktel Government BPO Services LLC CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… $1,238,554
Capitol Bridge, LLC CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… $3,220,673
3Bm, Inc. CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STATES. During periods… $9,329,600

Quick answers

Who was awarded contract 70FBTX24F00000028?

70FBTX24F00000028 was awarded to Maximus Federal Services, Inc. by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on July 20, 2024.

How much is contract 70FBTX24F00000028 worth?

The government has obligated $24,801,307 on 70FBTX24F00000028.

Which agency awarded contract 70FBTX24F00000028?

FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX24F00000028, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Is contract 70FBTX24F00000028 an order under another contract?

Yes. 70FBTX24F00000028 is a BPA call under GS35F685GA-70FBTX21A00000003, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 70FBTX24F00000028 competed?

The extent of competition for 70FBTX24F00000028 was full and open competition.

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