Government experience contact center (gxcc) (previously the public experience (PX) contact center) services blanket purchase agreement (BPA)
Ended Awarded Last action
- Contract number
- 47QPCA26A0001
- Awardee
-
Maximus Federal Services, Inc. UEI TREKW6J3QSF5 Part of Maximus Inc.
- Awarding agency
-
Technology Transformation Service
General Services Administration
- Task orders
- 0
Award facts
- Opportunity
-
- 47QPCA25Q0024 Solicitation number
- Last date to order 100% complete
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- Funding agency
- Federal Acquisition Service General Services Administration
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 10 offers Multiple Award, Fair Opportunity
- Pricing
- Order Dependent (IDV only)
Award details come from SAM.gov/FPDS.
About this IDV
The Federal Acquisition Service established a Blanket Purchase Agreement with Maximus Federal Services, Inc. on February 4, 2026, for Government Experience Contact Center (GXCC) services, with an ultimate completion date of February 26, 2026. The BPA carries a zero ceiling value and was issued as a modification to close out the terminated BPA.
The BPA operates against the GSA Multiple Award Schedule. Maximus Federal Services, Inc. is a subsidiary of Maximus Inc., headquartered in McLean, Virginia, and competes without set-aside restrictions on a full-and-open basis.
The source indicates this vehicle reached termination status shortly after award, with the modification notation reflecting closeout activity rather than an active ordering instrument. The vendor's broader federal portfolio includes a $2.6 billion IRS Enterprise Development Operations Services BPA active through April 2030, a $6.436 billion cost-plus-award-fee indefinite delivery contract with the Centers for Medicare and Medicaid Services for contact center operations through September 2031, and a newly awarded seat on the Alliant 3 GWAC as of February 2026. The vendor maintains significant ordering activity across GSA Multiple Award Schedule task orders, the Qualified Independent Contractor Program, and Alliant II, with combined recent task order potential exceeding $937 million across IT modernization, contact center operations, and medical review services.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Terminate for Convenience | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 47QPCA26A0001?
47QPCA26A0001 was awarded to Maximus Federal Services, Inc. by Technology Transformation Service (General Services Administration) on February 4, 2026.
Which agency awarded contract 47QPCA26A0001?
Technology Transformation Service (General Services Administration) awarded 47QPCA26A0001, with funding from Federal Acquisition Service (General Services Administration).
Who can order from contract 47QPCA26A0001?
47QPCA26A0001 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 47QPCA26A0001 under another contract?
Yes. 47QPCA26A0001 is a blanket purchase agreement under GS35F685GA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 47QPCA26A0001 competed?
The extent of competition for 47QPCA26A0001 was full and open competition. The government received 10 offers.
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