The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in support of femas declared disaster response throughout the united states.
Ended Awarded Last action
- Contract number
- 70FBTX24F00000022
- Awardee
-
Maximus Federal Services, Inc. UEI TREKW6J3QSF5
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $35,826,417
Award facts
- Opportunity
-
- 70FBTX24Q00000008 Solicitation number
- Contract value 100% obligated
- $35,826,416.72 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- West McLean, VA 22102, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$23,707,167 | |
| Funding Only Action | -$847,342 | |
| Exercise an Option | $10,175,520 | |
| Funding Only Action | -$1,818,400 | |
| Exercise an Option | $10,175,520 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $8,546,126 | |
| Funding Only Action | $2,975,520 | |
| Exercise an Option | $10,175,520 | |
| Exercise an Option | $10,175,520 | |
| Original award | $9,975,600 |
Show all 11
About this award
FEMA issued a BPA call to Maximus Federal Services, Inc., valued at $35.8 million, on June 12, 2024, under the Federal Emergency Management Agency's Blanket Purchase Agreement for Outsourced Contact Center services. Work is performed in West McLean, Virginia, with an ultimate completion date of September 10, 2025. The call establishes order authorization against FEMA's $201.56 million disaster response contact center BPA to support declared disaster response operations throughout the United States, including incoming call handling and data entry services for individuals and businesses during high-disaster-activity periods.
In fiscal year 2024, the call generated $2.6 million in government-invoiced labor across 4,543 full-time equivalents and 9.45 million contractor hours, reflecting a blended derived hourly rate of $0.28 per hour. Maximus subcontracted 99 percent of contractor hours to Insight Global, LLC, 3Bm, Inc. (Precision Point Partners), Inktel Government BPO Services LLC, and Capitol Bridge, LLC. A production hour encompasses call handling, ready states, after-call work, pre-shift time, and coaching or training activities, with staffing scaled to 40 production hours per full-time equivalent per week.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Insight Global, LLC | $737,952 | |
| Inktel Government BPO Services LLC | $5,987,302 | |
| 3Bm, Inc. | $14,256,326 | |
| Capitol Bridge, LLC | $8,655,158 | |
| Activus Connect LLC | $3,478,400 |
Quick answers
Who was awarded contract 70FBTX24F00000022?
70FBTX24F00000022 was awarded to Maximus Federal Services, Inc. by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on June 12, 2024.
How much is contract 70FBTX24F00000022 worth?
The government has obligated $35,826,417 on 70FBTX24F00000022.
Which agency awarded contract 70FBTX24F00000022?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX24F00000022, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX24F00000022 an order under another contract?
Yes. 70FBTX24F00000022 is a BPA call under GS35F685GA-70FBTX21A00000003, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX24F00000022 competed?
The extent of competition for 70FBTX24F00000022 was full and open competition.
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