Government experience contact center (gxcc) services blanket purchase agreement (BPA)
Active Awarded Last action
- Contract number
- 47QPCA26A0002
- Awardee
-
Maximus Federal Services, Inc. UEI TREKW6J3QSF5
- Awarding agency
-
Technology Transformation Service
General Services Administration
- Task orders
- 0
Award facts
- Opportunity
-
- 47QPCA25Q0024 Solicitation number
- Last date to order 19% complete
- IDV ceiling
- $0.01
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- Funding agency
- Federal Acquisition Service General Services Administration
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 10 offers Multiple Award, Fair Opportunity
- Pricing
- Order Dependent (IDV only)
Award details come from SAM.gov/FPDS.
About this IDV
The General Services Administration Federal Acquisition Service established a Blanket Purchase Agreement with Maximus Federal Services, Inc., on August 17, 2026, against the GSA Multiple Award Schedule for Government Experience Contact Center (GXCC) services, with an ultimate completion date of August 16, 2027.
The BPA carries a zero-dollar ceiling, with no set-aside applied. Place of performance spans nationwide ordering under the parent GSA Multiple Award Schedule, which supports customer service centers, IT services, and operational support across multiple federal agencies including the Office of Personnel Management, Centers for Disease Control and Prevention, and other civilian agencies.
The BPA is intended to procure contact center operations, health and human services program administration, IT modernization, and medical peer review services. Performance runs through August 16, 2027.
Maximus Federal Services, Inc., a subsidiary of Maximus Inc., operates as a for-profit federal prime contractor without SBA set-aside designations, competing on a full-and-open basis. The company anchors its federal portfolio in large-scale contact center operations and federal health program administration, with capability depth in Medicare and Medicaid eligibility support, disaster response contact center staffing, federal employee benefits administration, and IT application modernization.
Recent task orders under the GSA Multiple Award Schedule parent vehicle total $6.14 billion in combined potential, supporting agencies across government operations and IT modernization. The vendor reports federal services invoicing of $2.27 billion across fiscal years 2022 through 2024, with fiscal year 2024 reaching $928.8 million across 8,829 full-time equivalents.
Quick answers
Who was awarded contract 47QPCA26A0002?
47QPCA26A0002 was awarded to Maximus Federal Services, Inc. by Technology Transformation Service (General Services Administration) on August 17, 2026.
How much is contract 47QPCA26A0002 worth?
47QPCA26A0002's own ceiling is $0.
Which agency awarded contract 47QPCA26A0002?
Technology Transformation Service (General Services Administration) awarded 47QPCA26A0002, with funding from Federal Acquisition Service (General Services Administration).
Who can order from contract 47QPCA26A0002?
47QPCA26A0002 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 47QPCA26A0002 under another contract?
Yes. 47QPCA26A0002 is a blanket purchase agreement under GS35F685GA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 47QPCA26A0002 competed?
The extent of competition for 47QPCA26A0002 was full and open competition. The government received 10 offers.
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