SIN: 00CORP 500ORDER-level materials (olms) are supplies and/or services acquired in direct support of an individual task or delivery order placed against a federal supply schedule (FSS) contract or…

The General Services Administration issued a Federal Supply Schedule contract to PCG Enterprises, Inc. (doing business as Pacific Consulting Group) on August 11, 2017, under the Multiple Award Schedule (MAS), with a contract ceiling of $90,479,920 and an ultimate completion date of August 10, 2027.

PCG Enterprises is an SBA-certified Economically Disadvantaged Women-Owned Small Business (EDWOSB) headquartered in Atherton, California. The Schedule covers Special Item Number 00CORP, which authorizes order-level materials (OLMS) — supplies and services acquired in direct support of individual task or delivery orders placed against the FSS contract, including direct materials, subcontracts for incidental services without specified labor categories, other direct costs, and indirect costs subject to not-to-exceed ceilings.

Services are available worldwide, with the principal office at 2100 Geng Road, Suite 210, Palo Alto, California 94303. The company offers customer analytics, customer experience and marketing research studies, healthcare research analytics and program evaluation, and process improvement and customer experience design consulting, along with training in customer-centric management and best practices. The GSA Schedule labor portfolio spans 16 unique categories, ranging from Operations Coordinator at $70.89 per hour (high school education, one year experience) to Project Director at $410.22 per hour (master's degree, 15 years experience), with intermediate positions including Junior Analyst ($102.19/hr), Statistician/Expert Research Analyst ($199.45/hr), Research Manager ($208.73/hr), and Senior Consultant I ($312.93/hr). No security-cleared roles are offered.

Recent ordering activity under the MAS includes a $15.3 million delivery order from the Internal Revenue Service for customer experience analytics consulting (awarded September 30, 2024; completion September 29, 2029), a $7.2 million IRS delivery order for workload identification methodologies support (awarded September 30, 2024; completion September 29, 2029), a $4 million IRS delivery order for the Taxpayer Correspondence Management System (awarded September 30, 2025; completion September 29, 2026), a $126,059 IRS delivery order for survey services supporting National Tax Forums (awarded April 20, 2026; completion April 19, 2031), a $90,186 Peace Corps delivery order for barrier analysis study services (awarded September 11, 2024; completion March 5, 2025), and historical orders from the National Gallery of Art and the Office of the Comptroller of the Currency. The company also holds a $10 million multiple-award Blanket Purchase Agreement with the Internal Revenue Service for customer experience research (awarded November 1, 2020; completion April 30, 2026).

SIN: 00CORP 500ORDER-level materials (olms) are supplies and/or services acquired in direct support of an individual task or delivery order placed against a federal supply schedule (FSS) contract or FSS blanket purchase agreement (BPA). Olms are not defined, priced, or awarded at the FSS contract level. They are unknown before a task or delivery order is placed against the FSS contract or FSS BPA. Olms are only authorized for inclusion at the order level under a time-and-materials (t & m)or labor-hour (LH) contract line item number (clin) and are subject to a not toexceed (NTE) ceiling price. Olms include direct materials, subcontracts for supplies and incidental services for which there is not a labor category specifiedin the FSS contract, other direct costs (separate from those under ODC sins), and indirect costs. Olms are purchased under the authority of the FSS program and are not "open market items." items awarded under ancillary supplies/services or other direct cost (ODC