Wage and investment (w & i), care, media & publications, multilingual and agency services (MAS) branch, limited-english proficiency (LEP) customer base report (CBR) 2023
Ended Awarded Last action
- Contract number
- 2032H822F00182
- Awardee
-
PCG Enterprises, Inc. UEI MDJWU54M3737
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $89,933
Award facts
- Contract value 100% obligated
- $89,933.00 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Palo Alto, CA 94303, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Original award | $89,933 |
About this award
The Internal Revenue Service (IRS) awarded a $89,933 firm fixed-price Blanket Purchase Agreement (BPA) call to PCG Enterprises, Inc. (doing business as Pacific Consulting Group) on September 15, 2022, for the Wage and Investment (W&I) Care, Media & Publications, Multilingual and Agency Services (MAS) Branch to conduct a Limited-English Proficiency (LEP) Customer Base Report. PCG Enterprises, an SBA-certified Economically Disadvantaged Women-Owned Small Business (EDWOSB) and Women-Owned Small Business (WOSB) located in Atherton, California, specializes in customer experience analytics, research, and consulting services for federal agencies. The work was performed in Palo Alto, California, with a completion date of May 31, 2023.
This task order was issued under the IRS's $10 million multiple-award Blanket Purchase Agreement for customer experience research, which was awarded in November 2020 with an ultimate completion date of October 31, 2025. The BPA is structured under the GSA Multiple Award Schedule (MAS) contract vehicle and enables the IRS to issue numerous task orders across various divisions to support the agency's ongoing efforts to collect and analyze customer feedback and improve service delivery to diverse taxpayer populations. PCG Enterprises has demonstrated substantial expertise with the IRS through multiple contract awards focused on customer experience research, survey design, and usability testing across the W&I, Large Business & International (LB&I), and Tax Exempt & Government Entities (TE/GE) divisions.
Quick answers
Who was awarded contract 2032H822F00182?
2032H822F00182 was awarded to PCG Enterprises, Inc. by Internal Revenue Service (Department of the Treasury) on September 15, 2022.
How much is contract 2032H822F00182 worth?
The government has obligated $89,933 on 2032H822F00182.
Is contract 2032H822F00182 an order under another contract?
Yes. 2032H822F00182 is a BPA call under GS00F318GA-2032H821A00003, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 2032H822F00182 competed?
The extent of competition for 2032H822F00182 was full and open competition. The government received 1 offer.
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