This research is conducted as part of the IRS agency-wide initiative to monitor and improve field assistance customer experience with the services provided. In response to OMB circular a-11, section…

Ended Awarded Last action

Contract number
2032H821F00102
Awardee
Awarding agency
Obligated
$673,396

Award facts

Contract value 80% obligated
  • $673,396.23 Current, with exercised options
  • $844,603.91 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Competition
Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Redwood City, CA 94063, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Other Administrative Action P00018 $0
Terminate for Convenience P00017 -$2,345
Other Administrative Action P00016 $0
Funding Only Action P00015 · The purpose of this modification is to resolve the request for equitable adjustment submitted by the contractor, pacific consulting group submitted on april… $806
Other Administrative Action P00014 · Fully terminate the following clins from modification P000012 which exercised option year 4 4002A 4003A 4004A 4006A 4007A 4008A and 4009A -$41,219
Other Administrative Action P00013 · The internal revenue service is awarding a task order for wage and investment for field assistance comment card customer experience survey. The internal revenue… $0
Exercise an Option P00012 · The purpose of this modification is to: $173,902
Other Administrative Action P00011 -$15,319
Funding Only Action P00010 $1,815
Exercise an Option P00009 $128,264
Funding Only Action P00008 $1,779
Exercise an Option P00007 $140,600
Funding Only Action P00006 -$456
Other Administrative Action P00005 $0
Exercise an Option P00004 $123,283
Other Administrative Action P00003 $0
Funding Only Action P00002 $32,878
Funding Only Action P00001 · W & i field assistance (FA) comment card customer experience survey -$39,791
Original award $169,198
Show all 19

About this award

Written by GovTribe AI ·

The Internal Revenue Service has issued a modification to a Blanket Purchase Agreement (BPA) call with PCG Enterprises, Inc. (doing business as Pacific Consulting Group), an SBA-certified Economically Disadvantaged Women-Owned Small Business headquartered in Atherton, California. This modification, valued at $844,603.91 and effective through March 31, 2026, addresses a request for equitable adjustment submitted by the contractor on April 28, 2025. The contract supports the IRS's agency-wide initiative to monitor and improve field assistance customer experience in compliance with OMB Circular A-11, Section 280. Work will be performed in Redwood City, California under a firm fixed-price arrangement.

PCG Enterprises specializes in customer experience analytics and consulting services, with particular expertise in survey design, data analysis, usability testing, and customer feedback collection. This modification is part of a larger $10 million multiple-award BPA with the IRS for customer experience research, awarded in November 2020, which has enabled the contractor to issue numerous task orders across IRS divisions including Wage & Investment, Large Business & International, and Tax Exempt & Government Entities. The contract is not designated as a small business set-aside, allowing PCG Enterprises to compete on the open market while leveraging its certified small business status.

Description

As the agency reported it.

This research is conducted as part of the IRS agency-wide initiative to monitor and improve field assistance customer experience with the services provided. In response to OMB circular a-11, section 280 modification.

Quick answers

Who was awarded contract 2032H821F00102?

2032H821F00102 was awarded to PCG Enterprises, Inc. by Internal Revenue Service (Department of the Treasury) on April 23, 2021.

How much is contract 2032H821F00102 worth?

The government has obligated $673,396 on 2032H821F00102. Its potential value, with all options, is $844,604.

Is contract 2032H821F00102 an order under another contract?

Yes. 2032H821F00102 is a BPA call under GS00F318GA-2032H821A00003, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 2032H821F00102 competed?

The extent of competition for 2032H821F00102 was full and open competition. The government received 2 offers.

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