IRS customer experience research BPA
Ended Awarded Last action
- Contract number
- 2032H821A00003
- Awardee
-
PCG Enterprises, Inc. UEI MDJWU54M3737
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Task orders
- 14 $5,457,548 obligated
Award facts
- Opportunity
-
- Professional Service Schedule Solicitation · Posted Jun 10, 2019
- Combined order value
-
- $5,493,199 Current, with exercised options
- $7,027,750 Potential, with all options
- Last date to order 100% complete
- IDV ceiling 55% used
- $10,000,000.00
- Maximum order
- $10,000,000.00
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this IDV
The Internal Revenue Service awarded a $10 million multiple-award Blanket Purchase Agreement to PCG Enterprises, Inc. (doing business as Pacific Consulting Group) on November 1, 2020, with an ultimate completion date of April 30, 2026. PCG Enterprises, an SBA-certified Economically Disadvantaged Women-Owned Small Business and Women-Owned Small Business headquartered in Atherton, California, provides comprehensive customer experience research and analytics services under this indefinite delivery vehicle. The BPA is structured under the General Services Administration's Multiple Award Schedule and does not utilize any small business set-aside provisions. The contract encompasses survey design, data collection, analysis, usability testing, and customer feedback collection services delivered to support the IRS's broader mission to understand and improve stakeholder interactions and service delivery across multiple agency divisions.
The task orders issued under this BPA demonstrate the scope of services across various IRS divisions, including Wage & Investment, Large Business & International, and Tax Exempt & Government Entities. Notable deliverables include the Comprehensive Taxpayer Attitude Survey Study ($1.29 million), International Individual Compliance customer satisfaction surveys, Wage & Investment Online Accounts usability testing, Limited-English Proficiency customer base reporting, Practitioner Priority Service surveys, and field assistance customer experience monitoring in compliance with OMB Circular A-11, Section 280. Work is performed primarily at contractor locations in Palo Alto, Redwood City, and Atherton, California, under firm fixed-price arrangements. As of the materials provided, several task orders have been terminated for convenience or closed out, while others remain active with completion dates extending through 2027, reflecting the IRS's ongoing commitment to collecting and analyzing customer feedback to enhance taxpayer experiences and agency service delivery.
Task orders
Show all 14
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 2032H821A00003?
2032H821A00003 was awarded to PCG Enterprises, Inc. by Internal Revenue Service (Department of the Treasury) on November 1, 2020.
How much is contract 2032H821A00003 worth?
Orders under 2032H821A00003 have obligated $5,457,548. Their combined current value, with exercised options, is $5,493,199. Their combined potential value, with all options, is $7,027,750. 2032H821A00003's own ceiling is $10,000,000. A single order can be worth up to $10,000,000.
How many orders have been placed under contract 2032H821A00003?
14 orders have been placed under 2032H821A00003, the latest on September 13, 2023.
Who can order from contract 2032H821A00003?
2032H821A00003 is a multiple award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 2032H821A00003 under another contract?
Yes. 2032H821A00003 is a blanket purchase agreement under GS00F318GA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 2032H821A00003 competed?
The extent of competition for 2032H821A00003 was full and open competition. The government received 3 offers.
On GovTribe
See this IDV's full record
- Every order and transaction
- The awardee's other awards and teaming partners
- Similar IDVs and recompete opportunities
- Ask GovTribe AI about this IDV