Wage & investment (w & i) media & publications (m & p) external customer satisfaction surveys
Ended Awarded Last action
- Contract number
- 2032H821F00176
- Awardee
-
PCG Enterprises, Inc. UEI MDJWU54M3737
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $596,856
Award facts
- Contract value 80% obligated
-
- $596,855.96 Current, with exercised options
- $746,479.29 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Competition
- Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Redwood City, CA 94063, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Terminate for Convenience | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $123,327 | |
| Other Administrative Action | -$26,451 | |
| Exercise an Option | $120,907 | |
| Funding Only Action | -$62,766 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $141,819 | |
| Exercise an Option | $151,494 | |
| Other Administrative Action | $0 | |
| Original award | $148,525 |
Show all 11
About this award
The Internal Revenue Service awarded a task order under its Multiple Award Schedule Blanket Purchase Agreement to PCG Enterprises, Inc., an SBA-certified Economically Disadvantaged Women-Owned Small Business headquartered in Atherton, California. This contract call, valued at $746,479, supports the Wage & Investment division's external customer satisfaction survey and analysis activities. The work encompasses survey design, data collection, and analytical services to measure and enhance the customer experience for IRS taxpayers and stakeholders. PCG Enterprises will perform the services from its Redwood City, California location under a firm fixed-price arrangement, with work originally scheduled through April 28, 2025.
The contract has been terminated for convenience effective April 21, 2025, concluding ahead of the ultimate completion date. This task order represents one of several delivery orders PCG Enterprises has received under the IRS's $10 million multiple-award BPA vehicle for customer experience research, which was awarded in November 2020. The company's contract portfolio with the IRS spans multiple divisions including Large Business & International and Tax Exempt & Government Entities, demonstrating established capability in federal customer research and survey administration across the agency's various taxpayer segments.
Quick answers
Who was awarded contract 2032H821F00176?
2032H821F00176 was awarded to PCG Enterprises, Inc. by Internal Revenue Service (Department of the Treasury) on July 29, 2021.
How much is contract 2032H821F00176 worth?
The government has obligated $596,856 on 2032H821F00176. Its potential value, with all options, is $746,479.
Is contract 2032H821F00176 an order under another contract?
Yes. 2032H821F00176 is a BPA call under GS00F318GA-2032H821A00003, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 2032H821F00176 competed?
The extent of competition for 2032H821F00176 was full and open competition. The government received 2 offers.
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