PCG Enterprises, Inc.

PCG Enterprises, Inc., doing business as Pacific Consulting Group, is an SBA-certified Economically Disadvantaged Women-Owned Small Business (EDWOSB) and Women-Owned Small Business (WOSB) that delivers customer experience research, survey design, data analytics, and usability testing services to federal agencies as a prime contractor exclusively. The company, headquartered in Atherton, California, with places of performance in Atherton, Palo Alto, Redwood City, and Washington DC, operates entirely through the GSA Multiple Award Schedule and competes under small-business set-asides on roughly three-quarters of its delivery orders while accepting open competitive task orders for larger research engagements.

The Internal Revenue Service dominates PCG's customer base to an extraordinary degree. IRS accounts for 285 of 363 awards (79% of all awards) and $183.2 million of $394.5 million in combined potential value (46%). This concentration is anchored to two IRS vehicles: PCG holds a $22.1 million multiple-award Blanket Purchase Agreement for customer experience research through September 30, 2031 (awarded April 1, 2026), issued against the GSA Multiple Award Schedule, and sits on the Federal Supply Schedule GS23F9782H where 288 task orders carry $113.4 million in combined potential value. Recent IRS delivery orders include a $15.3 million customer experience analytics consulting order (September 30, 2024, exercising option period two through September 29, 2029), a $7.2 million workload identification methodologies support order (September 30, 2024, through September 29, 2029), a $4.3 million Taxpayer Correspondence Management System support order (September 30, 2025, through March 29, 2027), a $4 million Math Error Notification Pilot Program order (August 8, 2026, through August 9, 2028), and a $138,381 customer experience research BPA call (September 30, 2026, through September 29, 2027). IRS work spans the Wage & Investment, Large Business & International, and Tax Exempt & Government Entities divisions and centers on taxpayer attitude surveys, customer satisfaction studies, survey administration, focus group facilitation, and data analysis.

Beyond the IRS, PCG's customer concentration drops sharply. The General Services Administration Federal Acquisition Service Management Services Center and GSA Federal Acquisition Service together account for two awards carrying $93.8 million and $90.5 million in ceiling value respectively — these represent GSA's own procurement-support services, not task orders from PCG's primary research vehicles. The Centers for Medicare and Medicaid Services (six awards, $9.9 million combined potential value), the Social Security Administration (three awards, $3.8 million), and the National Gallery of Art (one indefinite delivery contract, $378,924 ceiling) round out the secondary customer set. PCG holds a single-award IDC with the National Gallery of Art ($1.1 million) for ongoing audience research services including visitor surveys, focus groups, and data analysis. Peace Corps issued a $90,186 barrier analysis study delivery order (September 11, 2024, completed March 5, 2025). The top five customers account for 97% of combined potential value, but only the IRS represents a true operational customer base; the two GSA orders appear to reflect schedule-administration actions rather than research procurements.

PCG's award activity has remained modest and flat. Three awards in 2022, three in 2023, four in 2024, one in 2025, and five year-to-date in 2026 signal steady but non-accelerating delivery-order issuance. Only three awards reach ultimate completion within the next twenty-four months and carry combined potential value of $8.4 million — minimal recompete pressure relative to the IRS BPA's $22.1 million ceiling. PCG's NAICS footprint reinforces its research positioning: 315 awards fall under Administrative Management and General Management Consulting Services; 25 under Marketing Research and Public Opinion Polling; six under Research and Development in the Social Sciences and Humanities. PSC coding reflects the same emphasis — 129 awards under Support-Management Other, 77 under Special Studies/Analysis Other, and 45 under Support-Professional Market Research/Public Opinion.

PCG's GSA Schedule labor portfolio spans sixteen categories priced from $72.31 per hour (Operations Coordinator, high school education, one year experience) to $418.42 per hour (Project Director, master's degree, fifteen years experience), with intermediate technical capacity in statisticians and senior research analysts ($203–$320 per hour range). No positions carry security clearance requirements. The pricing ladder supports deployment of entry-level operations and junior analyst support at $72–$104 per hour, research associate and coordinator roles in the $150–$160 range, and senior research, management, and director-level positions at $200–$418 per hour — consistent with professional services research-support staffing.

Customer Research & Service Innovation: surveys & analysis, focus groups, product/program evaluation, customer satisfaction improvement; customer experience design and strategic optimization of complex service systems.