Communications & liaison (c & l) customer/employee experience surveys
Ended Awarded Last action
- Contract number
- 2032H821F00027
- Awardee
-
PCG Enterprises, Inc. UEI MDJWU54M3737
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $180,207
Award facts
- Contract value 100% obligated
- $180,207.09 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Competition
- Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Redwood City, CA 94063, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$566 | |
| Other Administrative Action | $0 | |
| Terminate for Convenience | -$15,335 | |
| Funding Only Action | $31,796 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $8,968 | |
| Funding Only Action | $34,731 | |
| Funding Only Action | $5,236 | |
| Funding Only Action | $39,298 | |
| Exercise an Option | $0 | |
| Exercise an Option | $38,415 | |
| Funding Only Action | $28,496 | |
| Original award | $9,167 |
Show all 13
About this award
The Internal Revenue Service awarded a $180.2K firm fixed-price task order to PCG Enterprises, Inc. (doing business as Pacific Consulting Group) for Communications & Liaison customer and employee experience surveys. This task order, issued under a $10M Blanket Purchase Agreement with an ultimate completion date of December 22, 2025, represents one of multiple delivery orders across the IRS BPA vehicle that enables the agency to collect and analyze customer feedback, design surveys, and conduct usability testing to improve service delivery. The work will be performed in Redwood City, California. PCG Enterprises is an SBA-certified Economically Disadvantaged Women-Owned Small Business and Woman-Owned Small Business that specializes in customer experience analytics and research consulting for federal agencies.
PCG Enterprises has developed substantial expertise through its portfolio of contract work with the IRS and other federal agencies, including comprehensive taxpayer attitude surveys, customer satisfaction studies, and external customer research across multiple IRS divisions such as Wage & Investment, Large Business & International, and Tax Exempt & Government Entities. The $10M IRS BPA, awarded in November 2020 under the General Services Administration's Multiple Award Schedule vehicle, has proven instrumental in supporting the agency's ongoing customer experience improvement initiatives. This particular task order was de-obligated and closed in December 2025, concluding the specified work scope.
Quick answers
Who was awarded contract 2032H821F00027?
2032H821F00027 was awarded to PCG Enterprises, Inc. by Internal Revenue Service (Department of the Treasury) on December 23, 2020.
How much is contract 2032H821F00027 worth?
The government has obligated $180,207 on 2032H821F00027.
Is contract 2032H821F00027 an order under another contract?
Yes. 2032H821F00027 is a BPA call under GS00F318GA-2032H821A00003, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 2032H821F00027 competed?
The extent of competition for 2032H821F00027 was full and open competition. The government received 2 offers.
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