This is a delivery order to acquire customer experience analytics consulting services

Active Awarded Last action

Contract number
2032H824F00149
Awardee
Awarding agency
Obligated
$8,870,099

Award facts

Opportunity
  • 5000188067 Solicitation number
Contract value 58% obligated
$15,329,409.02 Current and potential, with all options
Completion date 41% complete
  • Current, with exercised options
  • Potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Atherton, CA 94027, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Exercise an Option P00006 · Customer service analytics; modification to exercise option period two $2,936,608
Other Administrative Action P00005 · P00005 - removes the contract administrator and changes the contracting officer. This requirement provides support in data exploration, pattern analysis and… $0
Funding Only Action P00004 -$34,911
Exercise an Option P00003 · The purpose of this modification is to exercise option year 1 via clins 1002 through 1009 for contract 2032H8-24-f-00149. $3,009,961
Other Administrative Action P00002 $0
Other Administrative Action P00001 · Emerging customer service analytics techniques $0
Original award $2,958,442

About this award

The Internal Revenue Service issued a delivery order to PCG Enterprises, Inc. (doing business as Pacific Consulting Group) on September 30, 2024, with a ceiling value of $15.3 million under the GSA Multiple Award Schedule for customer experience analytics consulting services.

PCG Enterprises is an SBA-certified Economically Disadvantaged Women-Owned Small Business (EDWOSB) and Women-Owned Small Business (WOSB). Place of performance is Atherton, CA. The order is firm fixed price with an ultimate completion date of September 29, 2029, and represents a modification to exercise option period two.

The delivery order funds customer service analytics work, including customer experience research, survey design, and data modeling to support IRS taxpayer experience initiatives across multiple IRS divisions.

Quick answers

Who was awarded contract 2032H824F00149?

2032H824F00149 was awarded to PCG Enterprises, Inc. by Internal Revenue Service (Department of the Treasury) on September 30, 2024.

How much is contract 2032H824F00149 worth?

The government has obligated $8,870,099 on 2032H824F00149. Its current value, with exercised options, is $15,329,409.

Is contract 2032H824F00149 an order under another contract?

Yes. 2032H824F00149 is a delivery order under GS00F318GA, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 2032H824F00149 competed?

The extent of competition for 2032H824F00149 was full and open competition. The government received 3 offers.

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