Wage & investment (w & i) practitioners priority service (PPS) customer experience survey
Ended Awarded Last action
- Contract number
- 2032H821F00119
- Awardee
-
PCG Enterprises, Inc. UEI MDJWU54M3737
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $385,055
Award facts
- Contract value 81% obligated
-
- $385,055.02 Current, with exercised options
- $477,218.89 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Redwood City, CA 94063, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | $676 | |
| Terminate for Convenience | $0 | |
| Exercise an Option | $76,896 | |
| Funding Only Action | $3,640 | |
| Exercise an Option | $75,386 | |
| Exercise an Option | $75,421 | |
| Funding Only Action | $5,785 | |
| Funding Only Action | $74,394 | |
| Exercise an Option | $0 | |
| Funding Only Action | $2,211 | |
| Original award | $70,645 |
Show all 11
About this award
The Internal Revenue Service (IRS) awarded a Firm Fixed Price Blanket Purchase Agreement (BPA) call valued at $477,218.89 to PCG Enterprises, Inc. (doing business as Pacific Consulting Group) on May 12, 2021. This contract modification settles in full a Request for Equitable Adjustment related to the termination for convenience of a Customer Experience Survey developed in compliance with Executive Order 12862, which mandates that all federal agencies conduct customer satisfaction surveys. The work is performed under the IRS's $10 million multiple-award BPA for customer experience research, awarded in November 2020 with an ultimate completion date of October 31, 2025. Performance will occur in Redwood City, California.
PCG Enterprises is an SBA-certified Economically Disadvantaged Women-Owned Small Business (EDWOSB) and Woman-Owned Small Business (WOSB) specializing in customer experience analytics, survey design, data analysis, and usability testing for federal agencies. The company has an extensive track record with the IRS, delivering customer experience research across multiple divisions including the Wage & Investment (W&I) division, which is the focus of this award. The contract was not set aside for any specific small business category and is issued under the GSA Multiple Award Schedule (MAS) vehicle, leveraging the IRS's broader customer experience research BPA to improve service delivery and gather critical stakeholder feedback.
Quick answers
Who was awarded contract 2032H821F00119?
2032H821F00119 was awarded to PCG Enterprises, Inc. by Internal Revenue Service (Department of the Treasury) on May 12, 2021.
How much is contract 2032H821F00119 worth?
The government has obligated $385,055 on 2032H821F00119. Its potential value, with all options, is $477,219.
Is contract 2032H821F00119 an order under another contract?
Yes. 2032H821F00119 is a BPA call under GS00F318GA-2032H821A00003, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 2032H821F00119 competed?
The extent of competition for 2032H821F00119 was full and open competition. The government received 3 offers.
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