BPA for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week.
Active Awarded Last action
- Contract number
- 70FBTX21A00000002
- Awardee
-
Itcon Services LLC UEI WTMSNFD6P9J3
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Task orders
- 12 $162,140,101 obligated
Award facts
- Combined order value
-
- $162,140,101 Current, with exercised options
- $162,711,973 Potential, with all options
- Last date to order 97% complete
- IDV ceiling 75% used
- $217,000,812.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R702 Support- Management: Data Collection
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 8 offers Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
About this IDV
The Federal Emergency Management Agency established a Blanket Purchase Agreement with Itcon Services LLC on June 14, 2021, with a ceiling value of $217 million, against the General Services Administration Multiple Award Schedule for turnkey call center support and temporary call agents capable of handling up to 147,000 production hours per week during declared disasters.
Itcon Services is a minority-owned, self-certified small disadvantaged business. Work is performed in Vienna, Virginia, with subordinate performance locations including Arlington, Virginia and Washington, DC, as required by individual BPA calls. The BPA's period of performance extends through December 21, 2026, with Modification P0013 extending Option 4 for 180 days.
Recent BPA-call activity includes a $12.36 million call issued June 18, 2025, supporting declared disaster response contact center operations throughout the United States with completion by October 17, 2026. A $53.43 million call (Order 15) was issued November 8, 2024, for outsourced contact center customer service agent operations, currently in de-obligation and closeout status with completion by June 9, 2026. A $19.55 million call (Order 13) issued July 20, 2024, supported declared disaster response, invoicing $3.4 million in FY2024 across 27.8 FTEs at a blended rate of $58.37 per hour with eight subcontractors delivering 84 percent of contractor hours. A $16.31 million call issued April 1, 2024, provided surge support for Michigan disaster response, generating $10.3 million in FY2024 invoiced labor across 598 FTEs with five subcontractors handling 91 percent of contractor hours. A $50.2 million COVID-19 funeral assistance call issued February 27, 2023, closed out June 10, 2026, after invoicing $19.3 million in FY2024 and $15.1 million in FY2023 across 97.9 FTEs.
Task orders
Show all 12
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Change Order | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Show all 14
Quick answers
Who was awarded contract 70FBTX21A00000002?
70FBTX21A00000002 was awarded to Itcon Services LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on June 14, 2021.
How much is contract 70FBTX21A00000002 worth?
Orders under 70FBTX21A00000002 have obligated $162,140,101. Their combined potential value, with all options, is $162,711,973. 70FBTX21A00000002's own ceiling is $217,000,812.
How many orders have been placed under contract 70FBTX21A00000002?
12 orders have been placed under 70FBTX21A00000002, the latest on June 18, 2025.
Which agency awarded contract 70FBTX21A00000002?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX21A00000002, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Who can order from contract 70FBTX21A00000002?
70FBTX21A00000002 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 70FBTX21A00000002 under another contract?
Yes. 70FBTX21A00000002 is a blanket purchase agreement under GS35F0545X, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 70FBTX21A00000002 competed?
The extent of competition for 70FBTX21A00000002 was full and open competition. The government received 8 offers.
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