The Federal Emergency Management Agency (FEMA) awarded a single-award Blanket Purchase Agreement (BPA) worth up to $217 million to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business, to provide turnkey call center support and temporary call agents for disaster response efforts. This includes support for FEMA's COVID-19 funeral assistance program and other critical disaster response initiatives. Itcon Services, registered in SAM.gov until 2025, specializes in delivering a range of IT services to civilian federal agencies, such as web hosting, application development, and large-scale contact center operations. Under this BPA, Itcon has been issued multiple task orders to provide call center surge capacity and staffing support, with ceiling values ranging from $7.8 million to $69 million. The BPA and associated task orders are awarded under the Multiple Award Schedule (MAS) contract vehicle and do not utilize any set-asides. Itcon's proven expertise in supporting FEMA's mission-critical disaster response programs positions the company as a prime contractor for delivering technology-enabled citizen services across the federal government.
Generated 11/6/24, 9:05 AM