Itcon Services LLC

Itcon Services LLC, a minority-owned, self-certified small disadvantaged business and Subchapter S corporation based in Vienna, Virginia, operates as a federal prime contractor (99% of recent awards) delivering web hosting, application development and modernization, call center operations, IT sustainment, and digital services to civilian agencies under the GSA Multiple Award Schedule and agency-specific vehicles. The company competes across both set-aside and full-and-open categories, with roughly half of recent awards carrying Total Small Business or other small-business set-asides.

Itcon's customer concentration is heavily weighted toward the Department of Agriculture Food and Nutrition Service (FNS), which accounts for 52 awards and $135.2 million in combined potential value across sustainment operations of applications, WIC program support, and nutrition-assistance platform management. The Federal Emergency Management Agency represents the second-largest customer by potential value at $392.2 million across 14 awards, driven by a $217 million single-award call center support BPA that has generated multiple task orders for disaster response contact center staffing and program management oversight. The Corporation for National and Community Service, the Department of the Navy, and the GSA round out the top five, with combined coverage of 88% of recent awards. The Navy relationship reflects Itcon's January 2025 award of a $4 billion multiple-award Seaport-NxG IDC — though this represents minimal current activity (one minimum-guarantee $500 task order to date) and skews the potential-value ranking heavily toward defense despite FNS dominating operational activity.

Itcon holds four named parent vehicles: the GSA Multiple Award Schedule (100 task orders, $729.1 million potential value), the USDA FNS Sustainment Operations of Applications BPA ($45 million multiple-award, 5 task orders, $20.1 million potential value), the FEMA Outsourced Contact Center BPA ($217 million single-award, referenced across multiple call orders), and the OASIS+ Total Small Business IDIQ (awarded December 2024 with a $999.9 billion ceiling placeholder, covering seven functional domains). Itcon also holds a STRATUS Basic Ordering Agreement with USDA for integration and development support through April 2034. Representative recent work includes a $12.5 million FEMA call-center delivery order (October 2024), an $8.17 million USDA FNS Drupal engineering and application support BPA call (September 2025 set for completion September 2028), a $3.9 million GIS support delivery order for USDA's DISC EGMO program (September 2025–September 2030), and a $2.36 million GSA-MAS transition-support delivery order for momentum decommissioning (March 2026).

Activity has remained steady year over year at eight to eleven awards annually from 2022 through 2025, with only two awards captured in 2026 to date. Nine awards carrying combined potential value of $27.9 million face ultimate completion within the next twenty-four months and therefore represent recompete opportunity. SCI-reported invoicing of $63.9 million across FY2023 and FY2024 reflects service-contract work above the $150,000 threshold; FY2024 FTE delivery scaled to 129 FTEs across 12 prime SCI records at a median government-paid rate of $107.94 per hour, ranging from $44.44 at the tenth percentile to $260.12 at the ninetieth percentile. Across SCI-reportable prime contracts, subcontractors performed an average of 8% of contractor hours, with 18 named subcontractors identified; Itcon also subcontracts minimally (1% of all recent awards) and was named as a sub to Accenture Federal Services once in the source data.

GSA Schedule labor categories span 181 active rates from $38.36 per hour (contact center customer service representative) through $339.68 per hour (Subject Matter Expert V), covering IT operations, cloud engineering, cyber engineering, project management, and customer experience support roles with education requirements from high school through bachelor's degree and no security-clearance offerings. This labor portfolio supports Itcon's core positioning as a provider of routine IT operations, modernization, and citizen-facing digital-service delivery to federal civilian agencies without defense or intelligence requirements.

ITCON Services is a dynamic technology consulting firm providing innovative internet publishing & web portal development solutions for its customers.