This is a new call order awarded under FEMA's Blanket Purchase Agreement (BPA) for outsourced contact center services in support of FEMA's helpdesk operations. The $1,404,769.08 contract was awarded to Itcon Services LLC, a minority-owned, small disadvantaged business located in Vienna, Virginia. Itcon Services is an experienced federal contractor that has supported critical programs like the Women, Infants, and Children (WIC) nutrition assistance and FEMA's disaster response efforts. This...
This federal contract award is a call order issued under the Federal Emergency Management Agency's (FEMA) Blanket Purchase Agreement (BPA) for Outsourced Contact Center Contract in support of FEMA's declared disaster response efforts across the United States. The $28,284,640.00 contract was awarded to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business, to provide call center operations and support. The contract is a labor-hour type contract with a performance...
This federal contract award, valued at $44,274,802.18, was issued by the Federal Emergency Management Agency (FEMA) to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business located in Vienna, Virginia. The contract is a Blanket Purchase Agreement (BPA) call order titled "OC3 CALL ORDER 15 OPTION 8 IMPLEMENTING THE PRESIDENTS DEPARTMENT OF GOVERNMENT EFFICIENCY COST EFFICIENCY INITIATIVE, FALL WITHIN SECTION 2(D) AS A NON-COVERED CONTRACT AND ALIGNS WITH PUBLIC...
This is a call order contract awarded by the Federal Emergency Management Agency (FEMA) to Itcon Services LLC, a minority-owned small disadvantaged business located in Vienna, Virginia. The purpose of the contract is to provide outsourced contact center support services in support of FEMA's disaster response efforts under the agency's Blanket Purchase Agreement (BPA) for this service. The contract has a total ceiling value of $149,614.96 and covers the period from the award date of April 17,...
This federal contract award, valued at $26,791,957.00, was issued by the Federal Emergency Management Agency (FEMA) to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business. The purpose of this Blanket Purchase Agreement (BPA) call order is to provide surge call center support for FEMA's disaster response efforts in Michigan. This contract is part of FEMA's larger BPA for outsourced contact center services, which utilizes the General Services Administration's (GSA)...
This is a call order under a Blanket Purchase Agreement (BPA) awarded by the Federal Emergency Management Agency (FEMA) to Itcon Services LLC, a minority-owned small disadvantaged business, for turnkey call center support and temporary call agents. The $1,380,898.09 ceiling value contract has a place of performance at Fort Lesley J. McNair in Washington, D.C. and a period of performance ending on December 15, 2021. Itcon Services LLC is an experienced federal contractor that has supported FEMA's...
This is a Blanket Purchase Agreement (BPA) call order awarded by the Federal Emergency Management Agency (FEMA) to Itcon Services LLC, a minority-owned small disadvantaged business. The $52,303,131.66 contract provides turnkey call center support and temporary call agents to assist with FEMA's COVID-19 Funeral Assistance program. The contract is part of a larger $217 million BPA held by Itcon Services for call center support services with FEMA. This award does not utilize a small business...
The Federal Emergency Management Agency (FEMA) awarded a Blanket Purchase Agreement (BPA) call-order to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business, for $24,041.11 to provide program management oversight services. This award is under FEMA's OC3 (Outsourced Contact Center Contract) BPA, which is a Multiple Award Schedule (MAS) contract vehicle. Itcon Services is an experienced federal contractor, holding several significant BPA and Indefinite Delivery Vehicle...
This federal contract award is a Blanket Purchase Agreement (BPA) call order established against FEMA's Outsourced Contact Center Contract, in support of FEMA's disaster response efforts and the PM Office's Duty-Readiness initiative for 2024. The contract was awarded to Itcon Services LLC, a minority-owned, self-certified small disadvantaged business located in Vienna, Virginia. Itcon Services is an experienced federal contractor with expertise in providing a range of IT services, including...
The Federal Emergency Management Agency (FEMA) awarded a $285,586.02 call order contract to Itcon Services LLC, a minority-owned small disadvantaged business, for outsourced contact center support services. The contract is a task order under FEMA's Outsourced Contact Center Contract (OC3) program, which provides turnkey call center operations and temporary call agents to support FEMA's disaster response efforts, including COVID-19 funeral assistance. Itcon Services has a solid track record of...