Establish a call order for turnkey call center support & temporary call agents
Ended Awarded Last action
- Contract number
- 70FBTX22F00000026
- Awardee
-
Itcon Services LLC UEI WTMSNFD6P9J3
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $7,788,336
Award facts
- Opportunity
-
- 70FBTX22Q00000004 Solicitation number
- Contract value 100% obligated
- $7,788,336.06 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Arlington, VA 22204, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$7,135,104 | |
| Change Order | $0 | |
| Exercise an Option | $1,692,000 | |
| Exercise an Option | $2,233,440 | |
| Exercise an Option | $2,538,000 | |
| Exercise an Option | $2,820,000 | |
| Exercise an Option | $2,820,000 | |
| Original award | $2,820,000 |
About this award
Federal Emergency Management Agency issued a BPA call to Itcon Services LLC for turnkey call center support and temporary call agent services, with a ceiling value of $7.79 million and an award date of September 30, 2022. The call, issued under a Federal Emergency Management Agency BPA for call center support, closed on August 22, 2023. Work is performed in Arlington, Virginia.
Itcon Services LLC is a minority-owned small disadvantaged business. In fiscal year 2023, the call generated $7.8 million in government-invoiced labor across 8.6 FTEs and 17,778 contractor hours, yielding a derived government-paid rate of $438.10 per hour. Itcon Services self-performed all reported hours with no subcontractors.
Quick answers
Who was awarded contract 70FBTX22F00000026?
70FBTX22F00000026 was awarded to Itcon Services LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on September 30, 2022.
How much is contract 70FBTX22F00000026 worth?
The government has obligated $7,788,336 on 70FBTX22F00000026.
Which agency awarded contract 70FBTX22F00000026?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX22F00000026, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX22F00000026 an order under another contract?
Yes. 70FBTX22F00000026 is a BPA call under GS35F0545X-70FBTX21A00000002, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX22F00000026 competed?
The extent of competition for 70FBTX22F00000026 was full and open competition.
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