OC3 call order 15

Ended Awarded Last action

Contract number
70FBTX25F00000025
Awardee
Awarding agency
Obligated
$53,426,024

Award facts

Opportunity
  • 70FBTX25Q00000002 Solicitation number
Contract value 100% obligated
$53,426,023.64 Current and potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Contracting staff
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Competition
Full and Open Competition Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
Vienna, VA 22180, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P00018 · The purpose of this modification is to DE-obligate and closeout outsourced contact center for customer service agents. -$6,874,548
Supplemental Agreement for work within scope P00017 $1,512,785
Supplemental Agreement for work within scope P00016 · The purpose of this modification is to exercise option for the outsourced contact center for customer service agents. $1,440,984
Exercise an Option P00015 · The purpose of this modification is to exercise outsourced contact center contracts call order 15 option 10 for temporary agents to assist the disaster call… $5,911,000
Other Administrative Action P00014 · OC3 call order 15 option 9 administrative modification implementing the presidents department of government efficiency cost efficiency initiative, fall within… $0
Other Administrative Action P00012 · OC3 call order 15 option 8 administrative modification implementing the presidents department of government efficiency cost efficiency initiative, fall within… $0
Exercise an Option P00013 · OC3 call order 15 option 9 exercise option implementing the presidents department of government efficiency cost efficiency initiative, fall within section… $7,161,000
Other Administrative Action P00011 · OC3 call order 15 option 8 administrative modification to extend the period of performance for three days $0
Exercise an Option P00010 · OC3 call order 15 option 8 implementing the presidents department of government efficiency cost efficiency initiative, fall within section 2(D) as a non-covered… $7,161,000
Other Administrative Action P00009 · OC3 call order 15 interim agreement implementing the presidents department of government efficiency cost efficiency initiative, fall within section 2(D) as a… $0
Other Administrative Action P00008 · Modification P0008 is administrative MOD issued for a realignment of funds $0
Exercise an Option P00007 · OC3 call order 15 option 7 implementing the presidents department of government efficiency cost efficiency initiative, fall within section 2(D) as a non-covered… $7,161,000
Exercise an Option P00006 $1,574,302
Exercise an Option P00005 · The purpose of this modification is to exercise outsourced contact center contracts call order 15 option 5 $0
Exercise an Option P00004 · OC3 call order 15 option 4 implementing the presidents department of government efficiency cost efficiency initiative, fall within section 2(D) as a non-covered… $7,161,000
Funding Only Action P00003 · OC3 call order 15 option 3 $0
Exercise an Option P00002 · OC3 call order 15 option 2 $7,072,500
Exercise an Option P00001 · OC3 call order 15 option 1 $7,072,500
Original award $7,072,500
Show all 19

About this award

Written by GovTribe AI ·

Federal Emergency Management Agency issued a BPA call to Itcon Services LLC under a $217 million single-award BPA for call center support, with a ceiling value of $53.4 million on November 8, 2024. The call is being de-obligated and closed out, with an ultimate completion date of June 9, 2026. Work is performed in Vienna, Virginia. Itcon Services is a minority-owned, self-certified small disadvantaged business. The call was structured on a labor-hours pricing model and represents the outsourced contact center for customer service agents operation.

Quick answers

Who was awarded contract 70FBTX25F00000025?

70FBTX25F00000025 was awarded to Itcon Services LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on November 8, 2024.

How much is contract 70FBTX25F00000025 worth?

The government has obligated $53,426,024 on 70FBTX25F00000025.

Which agency awarded contract 70FBTX25F00000025?

FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX25F00000025, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Is contract 70FBTX25F00000025 an order under another contract?

Yes. 70FBTX25F00000025 is a BPA call under GS35F0545X-70FBTX21A00000002, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 70FBTX25F00000025 competed?

The extent of competition for 70FBTX25F00000025 was full and open competition.

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