Call order against femas BPA outsourced contact center contract in support of femas helpdesk

Ended Awarded Last action

Contract number
70FBTX25F00000047
Awardee
Awarding agency
Obligated
$632,294

Award facts

Opportunity
  • 70FBTX25Q00000004 Solicitation number
Contract value 53% obligated
  • $632,294.24 Current, with exercised options
  • $1,204,166.24 Potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Competition
Full and Open Competition Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
Vienna, VA 22180, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P00006 · The purpose of this modification is to DE-obligate and closeout. -$408,547
Exercise an Option P00005 · Call order 17 base option 1 IT helpdesk for outsourced contract center contract interim agreement $0
Exercise an Option P00004 · Call order 17 option 2 surge implementing the president department of government efficiency cost efficiency initiative and falls within section 2(d) as a… $207,944
Other Administrative Action P00003 · Call order 17 interim agreement preserving the active status of the contract implementing the president department of government efficiency cost efficiency… $0
Exercise an Option P00002 · Call order 17 option 1 surge- implementing the president department of government efficiency cost efficiency initiative and falls within section 2(d) as a… $253,432
Change Order P00001 · Call order 17 surge activation $208,137
Original award $371,328

About this award

Written by GovTribe AI ·

FEMA issued a BPA call to Itcon Services LLC under FEMA's Outsourced Contact Center Contract in support of FEMA's helpdesk, with a ceiling value of $1,204,166.24 and an award date of January 1, 2025. The call is being de-obligated and closed out, with an ultimate completion date of June 30, 2027. Work is performed in Vienna, Virginia. Itcon Services is a minority-owned small disadvantaged business. The call is priced on labor hours and represents ordering against FEMA's single-award blanket purchase agreement for call center support operations.

Quick answers

Who was awarded contract 70FBTX25F00000047?

70FBTX25F00000047 was awarded to Itcon Services LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on January 1, 2025.

How much is contract 70FBTX25F00000047 worth?

The government has obligated $632,294 on 70FBTX25F00000047. Its potential value, with all options, is $1,204,166.

Which agency awarded contract 70FBTX25F00000047?

FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX25F00000047, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Is contract 70FBTX25F00000047 an order under another contract?

Yes. 70FBTX25F00000047 is a BPA call under GS35F0545X-70FBTX21A00000002, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 70FBTX25F00000047 competed?

The extent of competition for 70FBTX25F00000047 was full and open competition.

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