The purpose of call order against femas BPA outsourced contact center contract is to provide surge call center support of femas disaster response to michigan.

Ended Awarded Last action

Contract number
70FBTX24F00000010
Awardee
Awarding agency
Obligated
$16,310,116

Award facts

Opportunity
  • 70FBTX24Q00000002 Solicitation number
Contract value 100% obligated
$16,310,115.55 Current and potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Competition
Full and Open Competition Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
Vienna, VA 22180, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00010 · DE-obligation & final closeout -$10,481,841
Funding Only Action P00009 · Modification P00009 exercises option period 8 $0
Exercise an Option P00008 · Modification P00008 exercises option period 7 $5,041,200
Funding Only Action P00007 · Modification P00007 exercises option period 6 and RE-align funds for the base and surge clins $0
Funding Only Action P00006 · Modification P00006 exercises option period 5 and RE-align funds for the base and surge clins $0
Exercise an Option P00005 · Modification P00005 exercises option period 4 and adds funds for the base and surge clins. $5,041,200
Exercise an Option P00004 · Modification P00004 exercises option period 3 and adds funds for the base and surge clins. $3,789,300
Exercise an Option P00003 · Modification P00003 exercises option period and adds funds for the base and surge clins. $5,041,200
Supplemental Agreement for work within scope P00002 · Modification P00002 activates the surge clin for option period 1 and adds funds. $2,203,345
Exercise an Option P00001 · Modification P00001 exercises option period 1 and adds funds. $2,837,856
Original award $2,837,856
Show all 11

About this award

Written by GovTribe AI ·

FEMA issued a BPA call to Itcon Services LLC under the FEMA Outsourced Contact Center Contract to provide surge call center support for FEMA's disaster response to Michigan, with a ceiling value of $16.31 million and an ultimate completion date of October 16, 2025.

The call was awarded on April 1, 2024. Itcon Services LLC is a minority-owned, self-certified small disadvantaged business. Place of performance is Vienna, Virginia.

In FY2024, the call generated $10.3 million in invoiced labor across 598 FTEs and 1,243,625 contractor hours, yielding a blended derived government-paid hourly rate of $8.25 per hour. Itcon subcontracted 91 percent of contractor hours to five subcontractors. The call is currently in de-obligation and final closeout.

Quick answers

Who was awarded contract 70FBTX24F00000010?

70FBTX24F00000010 was awarded to Itcon Services LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on April 1, 2024.

How much is contract 70FBTX24F00000010 worth?

The government has obligated $16,310,116 on 70FBTX24F00000010.

Which agency awarded contract 70FBTX24F00000010?

FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX24F00000010, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Is contract 70FBTX24F00000010 an order under another contract?

Yes. 70FBTX24F00000010 is a BPA call under GS35F0545X-70FBTX21A00000002, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 70FBTX24F00000010 competed?

The extent of competition for 70FBTX24F00000010 was full and open competition.

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