BPA Call 70FBTX21A00000002-70FBTX26F00000002
- FEMA issued a BPA call to Itcon Services LLC under FEMA's Outsourced Contact Center Contract in support of FEMA's helpdesk, with a ceiling value of $1,204,166.24 and an award date of January 1, 2025. The call is being de-obligated and closed out, with an ultimate completion date of June 30, 2027. Work is performed in Vienna, Virginia. Itcon Services is a minority-owned small disadvantaged business. The call is priced on labor hours and represents ordering against FEMA's single-award blanket...
- FEMA issued a BPA call to Itcon Services LLC on April 17, 2023, with a ceiling value of $149,614.96 in support of disaster response for PMO DUTI-Readiness. The call is issued under FEMA's $217 million call center support BPA. Work is performed in Vienna, Virginia, with an ultimate completion date of February 1, 2025. The requirement establishes outsourced contact center services for FEMA disaster response operations. The call structure is labor-hours-based pricing. Itcon Services is a...
- The Federal Emergency Management Agency issued Call Order 13 to Itcon Services LLC under FEMA's Outsourced Contact Center Contract BPA on July 20, 2024, with a ceiling value of $19.55 million. Ultimate completion is October 16, 2025. The call supports FEMA's declared disaster response operations throughout the United States, with place of performance in Vienna, Virginia. Itcon Services is a minority-owned, self-certified small disadvantaged business. In FY2024, the call invoiced $3.4 million...
- The Federal Emergency Management Agency issued a BPA call to Itcon Services LLC on May 1, 2024, with a ceiling value of $23,431.68 under the FEMA Outsourced Contact Center Contract for disaster response support tied to PMO DUTI-Readiness 2024. Itcon Services is a minority-owned, self-certified small disadvantaged business. Work is performed in Vienna, Virginia, and concludes by August 8, 2025. The call is structured as labor hours pricing. This order de-obligates excess funding against the...
- <p>FEMA issued a BPA call to Itcon Services LLC on April 8, 2022, for program management oversight against FEMA's Outsourced Contact Center Contract (OC3), with a ceiling value of $24,041.11.</p> <p>The call was performed in Vienna, Virginia, and completed on July 7, 2023. Work involved labor-hour pricing for PMO services supporting FEMA's contact center operations. Itcon Services is a minority-owned, self-certified small disadvantaged business.</p>
- Federal Emergency Management Agency issued a BPA call to Itcon Services LLC under a $217 million single-award BPA for call center support, with a ceiling value of $53.4 million on November 8, 2024. The call is being de-obligated and closed out, with an ultimate completion date of June 9, 2026. Work is performed in Vienna, Virginia. Itcon Services is a minority-owned, self-certified small disadvantaged business. The call was structured on a labor-hours pricing model and represents the...
- The Federal Emergency Management Agency issued a BPA call to Itcon Services LLC for turnkey call center support and temporary call agents with a ceiling value of $1,380,898.09, awarded August 18, 2021. The call was issued under a FEMA single-award BPA for call center support. Work is performed in Washington, DC 20024, with an ultimate completion date of December 15, 2021. The call is priced on a labor-hours basis. Itcon Services is a minority-owned, self-certified small disadvantaged business.
- Federal Emergency Management Agency issued a BPA call to Itcon Services LLC for turnkey call center support and temporary call agent services, with a ceiling value of $7.79 million and an award date of September 30, 2022. The call, issued under a Federal Emergency Management Agency BPA for call center support, closed on August 22, 2023. Work is performed in Arlington, Virginia. Itcon Services LLC is a minority-owned small disadvantaged business. In fiscal year 2023, the call generated $7.8...
- The Federal Emergency Management Agency awarded a $12.5M delivery order (Call Order OC3) to Itcon Services LLC under its $217M FEMA call center support Blanket Purchase Agreement on October 7, 2024. This firm fixed-price delivery order, which carries an ultimate completion date of November 27, 2025, will be performed in Falls Church, Virginia. The award represents a de-obligation and final closeout action, indicating the conclusion of work under this particular task order. No small business...
- FEMA issued a BPA call to Itcon Services LLC under the FEMA Outsourced Contact Center Contract to provide surge call center support for FEMA's disaster response to Michigan, with a ceiling value of $16.31 million and an ultimate completion date of October 16, 2025. The call was awarded on April 1, 2024. Itcon Services LLC is a minority-owned, self-certified small disadvantaged business. Place of performance is Vienna, Virginia. In FY2024, the call generated $10.3 million in invoiced labor across...
- Multiple Award Schedule (MAS)Master GSA Schedule
- GS35F0545X-70FBTX21A00000002Blanket Purchase Agreement
- 70FBTX21A00000002-70FBTX26F00000002BPA Call
FEMA issued a BPA call to Itcon Services LLC under the FEMA Outsourced Contact Center BPA, exercising Option 2 with a ceiling value of $12.364 million and an ultimate completion date of October 17, 2026. The call establishes Order 19 to support FEMA's declared disaster response contact center operations throughout the United States. Work is performed in Vienna, Virginia. The order funds labor hours for outsourced contact center staffing and disaster response call handling. Itcon Services LLC is a minority-owned, self-certified small disadvantaged business. The parent FEMA Outsourced Contact Center BPA is a single-award vehicle with a $217 million ceiling; this call represents one of multiple task orders issued against that contract to support cyclical disaster-response demand.
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| P00003 | Exercise an Option | $3.1m | 8/11/26 | |
| P00001 | Exercise an Option | $3.1m | 7/14/26 | |
| P00002 | Other Administrative Action | $0 | 7/14/26 | |
| Not listed | Not listed | $3.1m | 6/16/26 |