OC3 BPA covid 19 funeral assistance call order for turnkey call center support & temporary call agents for funeral assistance

Ended Awarded Last action

Contract number
70FBTX23F00000010
Awardee
Awarding agency
Obligated
$50,204,510

Award facts

Opportunity
  • 70FBTX23Q00000001 Solicitation number
Contract value 100% obligated
$50,204,509.70 Current and potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Competition
Full and Open Competition Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
Vienna, VA 22180, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P00006 · Close out: the office of the chief component procurement officer; identified the BPA call order: as having funding that could be returned to the program… -$2,098,622
Other Administrative Action P00005 · Modification for DE-obligation to remove excess funds from 70FBTX23F00000010 | base and OPT 1 covid funeral base and option year. -$7,149,508
Exercise an Option P00004 · Modification P00004 is to exercise option 2 $12,183,600
Other Administrative Action P00003 · Modification P00003 increases clin rates in accordance with EO 14026 effective 1/1/2025. $0
Change Order P00002 · Modification P00002 increases clin rates in accordance with acquistion alert 24-02 dated 11/15/2023 EO 14026 effective 1/1/2024. $0
Exercise an Option P00001 $15,965,040
Original award $31,304,000

About this award

Written by GovTribe AI ·

FEMA issued a BPA call to Itcon Services LLC under the OC3 BPA for turnkey call center support and temporary call agents for COVID-19 funeral assistance, with a ceiling value of $50.2 million and an award date of February 27, 2023. The call closed out on June 10, 2026, after FEMA's Office of the Chief Component Procurement Officer identified the funding as returnable to the originating program office.

Itcon Services is a minority-owned small disadvantaged business based in Vienna, Virginia, performing work at that same location. The call is priced on a labor-hour basis. In FY2024, the most recent reported fiscal year, the call deployed 97.9 FTEs across 203,599 contractor hours, with three subcontractors handling 53% of the hours. The derived government-paid blended hourly rate was $94.77 per hour in FY2024, down from $174.20 per hour in FY2023, reflecting a declining rate posture across the reported period. Total invoiced labor was $19.3 million in FY2024 and $15.1 million in FY2023.

Quick answers

Who was awarded contract 70FBTX23F00000010?

70FBTX23F00000010 was awarded to Itcon Services LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on February 27, 2023.

How much is contract 70FBTX23F00000010 worth?

The government has obligated $50,204,510 on 70FBTX23F00000010.

Which agency awarded contract 70FBTX23F00000010?

FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX23F00000010, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Is contract 70FBTX23F00000010 an order under another contract?

Yes. 70FBTX23F00000010 is a BPA call under GS35F0545X-70FBTX21A00000002, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 70FBTX23F00000010 competed?

The extent of competition for 70FBTX23F00000010 was full and open competition.

On GovTribe

See this award's full record

  • Every transaction and funding action
  • The awardee's other awards and teaming partners
  • Similar awards and recompete opportunities
  • Ask GovTribe AI about this award
Try for free Login