Call order 13 against femas BPA outsourced contact center contract in support of femas declared disaster response throughout the united states.
Ended Awarded Last action
- Contract number
- 70FBTX24F00000029
- Awardee
-
Itcon Services LLC UEI WTMSNFD6P9J3
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $19,550,481
Award facts
- Opportunity
-
- 70FBTX24Q00000009 Solicitation number
- Contract value 100% obligated
- $19,550,480.87 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541519 Other Computer Related Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Vienna, VA 22180, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$8,734,159 | |
| Funding Only Action | $0 | |
| Funding Only Action | -$4,626,160 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $5,268,000 | |
| Exercise an Option | $5,268,000 | |
| Exercise an Option | $5,268,000 | |
| Exercise an Option | $5,268,000 | |
| Funding Only Action | $1,418,000 | |
| Exercise an Option | $5,268,000 | |
| Funding Only Action | $1,036,800 | |
| Original award | $4,116,000 |
Show all 12
About this award
The Federal Emergency Management Agency issued Call Order 13 to Itcon Services LLC under FEMA's Outsourced Contact Center Contract BPA on July 20, 2024, with a ceiling value of $19.55 million. Ultimate completion is October 16, 2025. The call supports FEMA's declared disaster response operations throughout the United States, with place of performance in Vienna, Virginia.
Itcon Services is a minority-owned, self-certified small disadvantaged business. In FY2024, the call invoiced $3.4 million across 27.8 FTEs and 57,819 contractor hours at a blended rate of $58.37 per hour. Eight subcontractors delivered 84 percent of contractor hours. The call is currently in de-obligation and final closeout status.
Quick answers
Who was awarded contract 70FBTX24F00000029?
70FBTX24F00000029 was awarded to Itcon Services LLC by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on July 20, 2024.
How much is contract 70FBTX24F00000029 worth?
The government has obligated $19,550,481 on 70FBTX24F00000029.
Which agency awarded contract 70FBTX24F00000029?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX24F00000029, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX24F00000029 an order under another contract?
Yes. 70FBTX24F00000029 is a BPA call under GS35F0545X-70FBTX21A00000002, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX24F00000029 competed?
The extent of competition for 70FBTX24F00000029 was full and open competition.
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