Telephone switchboard operator
Active Purchase Order Awarded Last action
- Contract number
- 36C24826P1213
- Awardee
-
Innovation At Work Inc. UEI FBFALR6EY3V4
- Awarding agency
-
Veterans Integrated Service Network 8
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $454,319
Award facts
- Opportunity
-
- R426--Miami VHA Telephone Switchboard Operator Service (VA-26-00030801) Pre-Solicitation · 36C24826Q0971 · Posted Jul 28, 2026
- Contract value 19% obligated
-
- $454,318.74 Current, with exercised options
- $2,364,292.98 Potential, with all options
- Completion date 2% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 7 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Montgomery, AL 36104, USA
Award details come from SAM.gov/FPDS.
About this award
The Department of Veterans Affairs Veterans Integrated Service Network 8 awarded a service-disabled veteran-owned small business set-aside purchase order to Innovation At Work Inc. for telephone switchboard operator services, with a ceiling value of $2.364 million and an award date of September 15, 2026.
Performance occurs at Montgomery, Alabama. The requirement covers receiving incoming calls, operator-assisted calls, and emergency calls including STEMI alerts, telephone alarms, fire alarms, stroke alerts, and suicide crisis calls. The contract extends through September 14, 2031. The solicitation (36C24826Q0971) was posted July 28, 2026, with responses due August 10, 2026, and used NAICS 561421 (Telephone Answering Services) and PSC R426 (Support, Professional: Communications).
Innovation At Work Inc. holds concurrent SBA certifications as a Service-Disabled Veteran-Owned Small Business and Veteran-Owned Small Business, both expiring December 11, 2028.
Quick answers
Who was awarded contract 36C24826P1213?
36C24826P1213 was awarded to Innovation At Work Inc. by Veterans Integrated Service Network 8 (Veterans Health Administration) on September 15, 2026.
How much is contract 36C24826P1213 worth?
The government has obligated $454,319 on 36C24826P1213. Its potential value, with all options, is $2,364,293.
Was contract 36C24826P1213 competed?
The extent of competition for 36C24826P1213 was competed under sap. The government received 7 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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