Purchase Order 36C24826P1213
- Not listed
- The Department of Veterans Affairs Veterans Integrated Service Network 7 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, for switchboard operator services with a ceiling value of $2,961,562.40 on April 1, 2022. Performance is at Birmingham, Alabama. The work includes handling approximately 50,000 calls monthly and 600,000 calls annually for the Birmingham VA Medical Center and its community-based outpatient clinics. The contract carries a...
- Innovation At Work Inc., a service-disabled veteran-owned small business based in Montgomery, Alabama, was awarded a $1.94M firm fixed-price purchase order for switchboard services at the Department of Veterans Affairs Gulf Coast Veterans Health Care System facility in Biloxi, Mississippi. The contract, which commenced on November 1, 2024, and is scheduled for completion by September 30, 2025, encompasses 24/7/365 switchboard operations including attendant HPC Smartcard Keyboard operation,...
- Innovation At Work Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Montgomery, Alabama, was awarded a firm-fixed-price Purchase Order by the Department of Veterans Affairs' Veterans Integrated Service Network 16 to provide switchboard operator services for the Southeast Louisiana Veterans Healthcare System in New Orleans. The contract was awarded on October 8, 2021, with a ceiling value of $4.46 million and an ultimate completion date of September 30, 2026. The...
- Veterans Integrated Service Network 7 (VA) awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, for telephone answering services on May 1, 2025, with a ceiling value of $3,838,154.73. The order is set aside for service-disabled veteran-owned small businesses. Performance occurs in Decatur, Georgia. The requirement covers 24/7 switchboard operations at the Joseph Maxwell Cleland Atlanta VA Medical Center, including incoming and outgoing call...
- The Department of Veterans Affairs Veterans Health Administration awarded a firm-fixed-price definitive contract to Innovation At Work Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB), to provide switchboard operation services at the Atlanta VA Medical Center and a satellite office in Decatur, Georgia. The $3,674,366.74 contract has a completion date of April 30, 2025. Innovation At Work Inc. is a minority-owned, veteran-owned business that has previously provided various...
- <p>Veterans Integrated Service Network 6 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business (SDVOSB), for $316,793.70 on April 1, 2026, to provide bridge switchboard operator services through September 30, 2026. Work is performed in Hampton, Virginia. The order is firm fixed price with no set-aside category designation applied at the individual order level.</p>
- The Department of Veterans Affairs Veterans Integrated Service Network 17 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, on September 15, 2025, for switchboard operator services with a ceiling value of $3,659,939.28 under a Service-Disabled Veteran-Owned Small Business set-aside. Performance occurs at the Michael E. DeBakey VA Medical Center in Houston, Texas. The order requires 24/7 telephone switchboard operations, including emergency call...
- The Department of Veterans Affairs (VA) Veterans Health Administration, Veterans Integrated Service Network 6, awarded a sole source contract to Innovation At Work Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB), for Switchboard Operator services to support the Hampton VA Medical Center in Hampton, Virginia. The contract has a period of performance from October 1, 2024 through September 31, 2025 and a ceiling value of $950,381.10. The required services include receiving,...
- The Department of Veterans Affairs (VA) awarded a definitive, firm-fixed-price contract valued at $4,405,897.22 to Innovation At Work Inc., a service-disabled veteran-owned small business (SDVOSB). The contract is for switchboard services at the Stratton VA Medical Center in Albany, New York, with a period of performance from October 1, 2020 through September 30, 2025. This requirement was set aside exclusively for SDVOSBs under NAICS code 561621. Innovation At Work Inc. is a minority-owned,...
- <p>Veterans Integrated Service Network 6 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, for $123,230.40 on May 11, 2026 to provide emergent six-month telephone switchboard operator service at Salem VA Medical Center in Salem, Virginia. The order is firm fixed price with a completion date of November 9, 2026. No set-aside category was applied.</p>
The Department of Veterans Affairs Veterans Integrated Service Network 8 awarded a service-disabled veteran-owned small business set-aside purchase order to Innovation At Work Inc. for telephone switchboard operator services, with a ceiling value of $2.364 million and an award date of September 15, 2026. Performance occurs at Montgomery, Alabama. The requirement covers receiving incoming calls, operator-assisted calls, and emergency calls including STEMI alerts, telephone alarms, fire alarms, stroke alerts, and suicide crisis calls. The contract extends through September 14, 2031. The solicitation (36C24826Q0971) was posted July 28, 2026, with responses due August 10, 2026, and used NAICS 561421 (Telephone Answering Services) and PSC R426 (Support, Professional: Communications). Innovation At Work Inc. holds concurrent SBA certifications as a Service-Disabled Veteran-Owned Small Business and Veteran-Owned Small Business, both expiring December 11, 2028.
Name | Description | Solicitation Number | FederalAgency | Type | PostedDate |
|---|---|---|---|---|---|
R426--Miami VHA Telephone Switchboard Operator Service (VA-26-00030801) | 36C24826Q0971 | Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 8 | Pre-Solicitation 1/2 | 7/28/26, 1:40 PM | |
R426--Miami VHA Telephone Switchboard Operator Service (VA-26-00030801) | 36C24826Q0971 | Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 8 | Solicitation 2/2 | 7/28/26, 2:12 PM |
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| Not listed | Not listed | $454.3k | 9/2/26 |