Base + 4 year vacchcs switchboard operator EO 14398
Active Purchase Order Awarded Last action
- Contract number
- 36C26127P0017
- Awardee
-
Innovation At Work Inc. UEI FBFALR6EY3V4
- Awarding agency
-
Veterans Integrated Service Network 21
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $626,683
Award facts
- Opportunity
-
- Telephone Operator/Switchboard Services Pre-Solicitation · 36C26126Q0597 · Posted May 26, 2026
- Contract value 19% obligated
-
- $626,683.20 Current, with exercised options
- $3,261,544.00 Potential, with all options
- Completion date 1% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 13 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Fresno, CA 93703, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Modification | $626,683 | |
| Other Administrative Action | $0 |
About this award
The Department of Veterans Affairs' Veterans Integrated Service Network 21 issued a purchase order to Innovation At Work Inc., an SBA-certified service-disabled veteran-owned small business, under an SDVOSB set-aside, with a $3.26 million ceiling value, on November 1, 2026. Place of performance is Fresno, California, at the VA Central California Health Care System. The order covers 24/7 telephone operator and switchboard services on Cisco 8841 consoles with 7915 sidecars, including calls answered within three rings, Cisco Agent Desktop queue management, Lynx paging, emergency calls and codes, and handling of VA sensitive patient information. The contractor must absorb call volume up to 20 percent above normal workload and maintain contingency plans for weather events and employee absences. Requirements include HIPAA and PHI protections, FIPS 140-2 encryption, Service Contract Act overtime, and electronic invoicing through the VA's Tungsten system. The contract is firm fixed price, with a modification changing the period of performance and ultimate completion on October 31, 2031. The originating notice is a pre-solicitation posted May 26, 2026, with responses due June 9, 2026.
Quick answers
Who was awarded contract 36C26127P0017?
36C26127P0017 was awarded to Innovation At Work Inc. by Veterans Integrated Service Network 21 (Veterans Health Administration) on November 1, 2026.
How much is contract 36C26127P0017 worth?
The government has obligated $626,683 on 36C26127P0017. Its potential value, with all options, is $3,261,544.
Was contract 36C26127P0017 competed?
The extent of competition for 36C26127P0017 was competed under sap. The government received 13 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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