Base + 4 year vacchcs switchboard operator EO 14398
Active Purchase Order Awarded Last action
- Contract number
- 36C26127P0017
- Awardee
-
Innovation At Work Inc. UEI FBFALR6EY3V4
- Awarding agency
-
Veterans Integrated Service Network 21
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $626,683
Award facts
- Opportunity
-
- Telephone Operator/Switchboard Services Pre-Solicitation · 36C26126Q0597 · Posted May 26, 2026
- Contract value 19% obligated
-
- $626,683.20 Current, with exercised options
- $3,261,544.00 Potential, with all options
- Completion date 0% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 13 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Fresno, CA 93703, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Modification | $626,683 | |
| Other Administrative Action | $0 |
About this award
Veterans Integrated Service Network 21 awarded a purchase order to Innovation At Work Inc., a Service-Disabled Veteran-Owned Small Business, for $3,261,544 on April 1, 2027, for switchboard operator services under SDVOSB set-aside. Performance occurs in Fresno, California.
The order funds 24/7 telephone answering and switchboard operations at the VA Central California Health Care System, including Cisco console management, emergency call handling, and processing of VA-sensitive patient information with required HIPAA and FIPS 140-2 compliance. The base period runs October 1, 2026 through September 30, 2027, with four option years extending through September 30, 2031, yielding an ultimate completion date of March 31, 2032. Pricing is firm fixed with Service Contract Act overtime requirements. The requirement originated from a Department of Veterans Affairs pre-solicitation posted May 26, 2026, with response deadline June 9, 2026.
Quick answers
Who was awarded contract 36C26127P0017?
36C26127P0017 was awarded to Innovation At Work Inc. by Veterans Integrated Service Network 21 (Veterans Health Administration) on April 1, 2027.
How much is contract 36C26127P0017 worth?
The government has obligated $626,683 on 36C26127P0017. Its potential value, with all options, is $3,261,544.
Was contract 36C26127P0017 competed?
The extent of competition for 36C26127P0017 was competed under sap. The government received 13 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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