Purchase Order 36C24426P0426
- Not listed
- The Department of Veterans Affairs Veterans Health Administration awarded a $271,000 firm fixed price contract to Mountainside Medical Equipment, Inc. to provide telephone switchboard operator services for the Erie VA Medical Center located in Erie, Pennsylvania. The solicitation sought coverage from 8:00 AM to 8:00 PM Monday through Friday to handle an average of 17-24 calls per hour, and required compliance with all security requirements and the Department of Labor wage determination. This...
- Veterans Integrated Service Network 4 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, for $939,261.84 on April 1, 2026. The order is set-aside for service-disabled veteran-owned small businesses under NAICS 561421 (Telephone Answering Services). Performance occurs on-site at 3900 Woodland Avenue, Philadelphia, PA 19104. The contractor provides 24/7 telephone answering and switchboard operations for the Corporal Michael J. Crescenz VA...
- Veterans Integrated Service Network 4 awarded a $491,809.28 definitive contract to Magellan Solutions USA Inc. for phone answering support services at Erie VA Medical Center on October 1, 2025, under a service-disabled veteran-owned small business set-aside. Magellan Solutions USA Inc. is an SBA-certified service-disabled veteran-owned small business. Performance runs from October 1, 2025, through March 31, 2027, comprising one base year and one six-month option period. Place of performance is...
- The Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Veterans Integrated Service Network 4 awarded a Firm Fixed Price Delivery Order contract to Via Visually Impaired Advancement (Via), a non-profit AbilityOne organization, for $312,884.00 to provide switchboard services at the Erie VA Medical Center (VAMC) located in Erie, Pennsylvania. The contract has a period of performance from April 1, 2019 to March 31, 2020 and was not set aside for any socioeconomic program....
- The Department of Veterans Affairs Veterans Integrated Service Network 17 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, on September 15, 2025, for switchboard operator services with a ceiling value of $3,659,939.28 under a Service-Disabled Veteran-Owned Small Business set-aside. Performance occurs at the Michael E. DeBakey VA Medical Center in Houston, Texas. The order requires 24/7 telephone switchboard operations, including emergency call...
- The Department of Veterans Affairs Veterans Integrated Service Network 7 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, for switchboard operator services with a ceiling value of $2,961,562.40 on April 1, 2022. Performance is at Birmingham, Alabama. The work includes handling approximately 50,000 calls monthly and 600,000 calls annually for the Birmingham VA Medical Center and its community-based outpatient clinics. The contract carries a...
- Innovation At Work Inc., a service-disabled veteran-owned small business, was awarded a purchase order by the Department of Veterans Affairs Veterans Integrated Service Network 2 on October 1, 2025, for switchboard and information desk services at the Stratton VA Medical Center in Albany, New York, with a ceiling value of $3,438,551.10 and a firm fixed price structure. The award is set-aside for service-disabled veteran-owned small businesses under NAICS code 561421 (Telephone Answering...
- The Department of Veterans Affairs Veterans Integrated Service Network 2 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, for switchboard services at the James J. Peters VA Medical Center in Bronx, New York, with a ceiling value of $2,648,322.49, effective May 1, 2026. The order is set aside for service-disabled veteran-owned small businesses. Performance is located in Bronx, NY. The contractor supplies 24-hour, seven-day-a-week switchboard...
- The Department of Veterans Affairs Veterans Integrated Service Network 2 awarded a Service-Disabled Veteran-Owned Small Business purchase order to Innovation At Work Inc. for Northport Switchboard Services on July 23, 2026, with a ceiling value of $1,888,120 and an ultimate completion date of July 22, 2031. Performance takes place at Northport VA Medical Center in Northport, New York. The order covers on-site switchboard and emergency dispatch services, including call answering within three...
- Veterans Integrated Service Network 7 (VA) awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, for telephone answering services on May 1, 2025, with a ceiling value of $3,838,154.73. The order is set aside for service-disabled veteran-owned small businesses. Performance occurs in Decatur, Georgia. The requirement covers 24/7 switchboard operations at the Joseph Maxwell Cleland Atlanta VA Medical Center, including incoming and outgoing call...
Veterans Integrated Service Network 4 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, on October 1, 2026, for 24/7 telephone operator and switchboard services at Erie VAMC with a ceiling value of $1,156,609.44. The order is set aside for Service-Disabled Veteran-Owned Small Businesses. Place of performance spans Erie, Pennsylvania and satellite locations in Warren, Bradford, Meadville, Venango, and Franklin, Pennsylvania, and Ashtabula, Ohio. The requirement covers inbound call answering with a 100% answer rate mandate, routine calls to be answered within 5 rings and emergency calls within 2 rings with dispatch within 15 seconds. Minimum staffing is 4 FTE on weekdays (split across three shifts) and 3 FTE on weekends and holidays. Personnel must hold a high school diploma, one to two years of call center experience, knowledge of medical terminology, and Tier 1/Low Risk security clearance with VA information security, privacy, and HIPAA training. The contract runs from October 1, 2026, through March 31, 2030, consisting of a base period through March 31, 2027, followed by three optional 12-month periods. The originating solicitation was posted June 22, 2026, with quotes due July 2, 2026.
Name | Description | Solicitation Number | FederalAgency | Type | PostedDate |
|---|---|---|---|---|---|
Erie VAMC - Phone Answering Services | 36C24426P0426 | Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 4 | Award Notice 2/2 | 7/22/26, 6:46 PM | |
Erie VAMC - Phone Answering Services | 36C24427Q0002 | Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 4 | Solicitation 1/2 | 6/22/26, 9:01 AM |
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| Not listed | Not listed | $0 | 7/21/26 |