Phone answering services at erie VAMC EO 14398
Active Purchase Order Awarded Last action
- Contract number
- 36C24426P0426
- Awardee
-
Innovation At Work Inc. UEI FBFALR6EY3V4
- Awarding agency
-
Veterans Integrated Service Network 4
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $0
Award facts
- Opportunity
-
- Erie VAMC - Phone Answering Services Solicitation · 36C24427Q0002 · Posted Jun 22, 2026
- Contract value 0% obligated
-
- $0.00 Current, with exercised options
- $1,156,609.44 Potential, with all options
- Completion date 2% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 15 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Erie, PA 16504, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
About this award
Veterans Integrated Service Network 4 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, on October 1, 2026, for 24/7 telephone operator and switchboard services at Erie VAMC with a ceiling value of $1,156,609.44. The order is set aside for Service-Disabled Veteran-Owned Small Businesses.
Place of performance spans Erie, Pennsylvania and satellite locations in Warren, Bradford, Meadville, Venango, and Franklin, Pennsylvania, and Ashtabula, Ohio. The requirement covers inbound call answering with a 100% answer rate mandate, routine calls to be answered within 5 rings and emergency calls within 2 rings with dispatch within 15 seconds. Minimum staffing is 4 FTE on weekdays (split across three shifts) and 3 FTE on weekends and holidays. Personnel must hold a high school diploma, one to two years of call center experience, knowledge of medical terminology, and Tier 1/Low Risk security clearance with VA information security, privacy, and HIPAA training.
The contract runs from October 1, 2026, through March 31, 2030, consisting of a base period through March 31, 2027, followed by three optional 12-month periods. The originating solicitation was posted June 22, 2026, with quotes due July 2, 2026.
Quick answers
Who was awarded contract 36C24426P0426?
36C24426P0426 was awarded to Innovation At Work Inc. by Veterans Integrated Service Network 4 (Veterans Health Administration) on October 1, 2026.
How much is contract 36C24426P0426 worth?
The government has obligated $0 on 36C24426P0426. Its potential value, with all options, is $1,156,609.
Was contract 36C24426P0426 competed?
The extent of competition for 36C24426P0426 was competed under sap. The government received 15 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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