Peoplesoft AWS Managed Services Provider

City Colleges of Chicago (CCC) is requesting proposals for a PeopleSoft AWS Managed Services Provider under RFP NG2610, with proposals due November 2, 2026 at noon (CT). A mandatory 25% Minority Business Enterprise (MBE) participation goal and 7% Women Business Enterprise (WBE) participation goal apply; bidders failing to meet these goals must submit Schedule D waiver requests with documented good-faith efforts. Pre-proposal conference is October 8, 2026 at 11:00 a.m. CT; questions are due October 13, 2026 by noon CT; intent to submit is due October 29, 2026 by noon CT.

The scope encompasses managed hosting and AWS infrastructure management for PeopleSoft applications supporting human resources, payroll, financial management, and student services across seven colleges and the District Office. Deliverables include PeopleSoft application operations for HCM, FSCM, Campus Solutions, and Interaction Hub modules; Oracle Database administration; DevSecOps-integrated security operations; identity and access management; AWS Direct Connect and VPN management; API development; ServiceNow-based incident and change management; and operational reporting with SLA measurement. The MSP must commit to 99.99% production system availability and must maintain response times of 15 minutes for critical Priority 1 incidents through one business day for Priority 4 requests.

Mandatory qualifications include five years of PeopleSoft managed services experience with at least two active engagements; AWS Advanced Tier Partner status with AWS Modernization and Oracle on AWS competencies; five years of Oracle Database administration experience with current Oracle certifications; and SOC 2 Type II certification. The contract term is thirty-six months with two optional one-year renewal periods. Proposers must submit fully loaded monthly and annual base managed services fees covering all in-scope services, plus hourly rates for enhancement and project services across eight role categories (PeopleSoft Functional Analyst, PeopleSoft Technical Developer, Oracle DBA, AWS Infrastructure Engineer, Integration/API Developer, Security/DevSecOps Engineer, Project Manager, and QA/Test Engineer) differentiated by seniority level and geographic location (on-shore, near-shore, off-shore). All costs including AWS infrastructure, MSP tooling, labor, overhead, licenses, and travel are the MSP's responsibility and must be included in base fees. Proposers must maintain cyber liability and professional liability insurance of $5,000,000 each and comply with Chicago minimum wage and prevailing wage requirements. An incumbent provider currently delivers these services.