Maintenance Services for HP S7800 Nonstop Tandem Computer

Closed State & local contract opportunity

Solicitation number
RFP #24087
State
South Carolina
Responses due

Opportunity facts

Jurisdiction
UNSPSC codes
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Point of contact

Opportunity details come from procurement.opengov.com. Updated .

About this opportunity

Written by GovTribe AI ·

Greenville County, South Carolina is soliciting sealed proposals for comprehensive maintenance services for an HP S7800 Nonstop Tandem Computer, which was previously part of the Motorola Public Safety Computer Aided Dispatch System. The procurement seeks a vendor capable of providing routine and emergency maintenance, including 24/7 support with a four-hour onsite response time and a one-hour technical support response via a toll-free number. Specific requirements include free parts replacements for all hardware configurations, implementation of continuous diagnostic monitoring software for server capacity tracking, and a smooth transition plan in coordination with the current system provider. The Request for Proposal (RFP) #24087 was issued on February 23, 2024, with proposals due by March 14, 2024, at 3:00 pm. The County plans to review proposals from March 14-28, 2024, with a tentative award date of March 28, 2024, and a contract start date of July 1, 2024. Evaluation criteria are equally weighted across six categories: responsiveness to the RFP, project experience, specification compliance, transition planning, references, and cost.

While no specific set-aside designations or enterprise restrictions are explicitly mentioned in the documentation, the procurement involves a complex technical maintenance contract for a mission-critical public safety computer system. The system configuration includes 35 specific hardware components such as multiple disk drives, processors, network interfaces, power supplies, fans, batteries, and a tape drive. The contract is structured as a one-year agreement with the potential for four additional annual renewals, suggesting a long-term partnership potential. Although no precise budget range is specified, vendors are required to submit a single line item for yearly maintenance cost. The existing infrastructure requires a vendor with demonstrated expertise in HP S7800 Nonstop Tandem Computer systems and the ability to work seamlessly with the current technology ecosystem, particularly in the context of public safety computer-aided dispatch systems.

Opportunity text

The County of Greenville is seeking sealed proposals from vendors to provide routine and emergency maintenance services for HP S7800 Nonstop Tandem Computer from prior Motorola Public Safety Computer Aided Dispatch System. The County desires to enter into a one (1) year contract, with the possibility of four (4) annual renewals.

Files

File Type Posted
Maintenance_Services_for_HP_S7800_Nonstop_Tandem_Computer.pdf PDF
COG_Sub_W9_.pdf PDF
HP_S7800_NONSTOP_TANDEM_COMPUTER_MAINTENANCE.docx DOCX document
Sample_Services_Agreement.pdf PDF

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