Governor's Office of Emergency Services (Cal OES), 9-1-1 Call Processing Equipment, RFP 26-16743 Solicitation

The State of California Governor's Office of Emergency Services (Cal OES) has issued Request for Proposal (RFP) 26-16743 for the procurement of 9-1-1 Call Processing Equipment (CPE) serving Sacramento County and San Francisco City, with proposals due June 12, 2026, at 10:00 AM Pacific Time. The solicitation seeks fixed-price, deliverable-based proposals for either cloud-based/data center or on-premises CPE solutions that comply with NENA i3 standards and support both legacy CAMA and Next-Generation 9-1-1 circuits to provide Public Safety Answering Points (PSAPs) with equipment for answering 9-1-1 calls. Bidders must submit Intent to Bid by May 29, 2026, and may submit written questions through May 12, 2026, with State responses and addenda released by May 22, 2026. The base contract term is four years with two optional three-year extensions available at the State's discretion, for a potential ten-year duration, with system installations required within 180 calendar days of funding approval and contract award anticipated for August 7, 2026. All CPE solutions must include 24/7 customer support, maintenance for five to seven years, and quarterly meetings with the CA 9-1-1 Branch; bidders must meet mandatory prequalification requirements including eVAQ approval, productive use demonstrations showing at least two paying customers with three-year installations at contract values exceeding $100,000 each, and technical compliance with NENA i3 standards, NIST 800-53 cybersecurity frameworks, 99.999% availability for cloud deployments, and integration with existing Computer-Aided Dispatch systems. Evaluation criteria include Pass/Fail determinations for mandatory administrative compliance, bidder qualifications, technical requirements, and cost submission format, with cost proposals evaluated on a tiered basis where submissions within 15 percent of average pricing for core systems or 50 percent for other items pass cost evaluation. Service Level Agreements establish response times with financial credits ranging from 5 to 100 percent of monthly recurring charges for performance failures, and liquidated damages are capped at $100,000 per day and not exceeding 15 percent of total contract value.

The solicitation does not identify set-aside restrictions or disadvantaged enterprise designations beyond standard Commercially Useful Function (CUF) certification requirements for Small Business (SB), Micro Business (MB), and Disadvantaged Veteran Business Enterprise (DVBE) participants claiming preference benefits. Bidders claiming SB/DVBE status must demonstrate that the entity performs, manages, or supervises distinct work elements and does not subcontract beyond normal industry practices. All equipment must be new and in current production; used, refurbished, demonstrator, or discontinued models are unacceptable. Contractors must maintain Commercial General Liability insurance of $1,000,000 per occurrence/$2,000,000 aggregate, Cyber Liability insurance of $1,000,000, and Technology Professional Liability/Errors and Omissions insurance of $5,000,000 per occurrence, along with California workers' compensation coverage and a California C-7 contractor's license for installation services. The procurement includes references to prior AT&T installations under California Master Price Agreement Contract and State Emergency Telephone Number Account (SETNA) funding sources, and CPE solutions must integrate with existing legacy and modern CAD systems regardless of age or interface type. All-inclusive fixed pricing must be submitted in EXHIBIT C Cost Workbooks format with separate evaluations for new cloud and on-premises systems, with sales tax excluded from proposals and applied at invoicing based on service delivery location; specific budget ranges or contract values are not disclosed in the solicitation materials.