Customer Service Enterprise Portal
The State Fiscal Accountability Authority (SFAA) on behalf of the South Carolina Department of Natural Resources (SCDNR) has issued a Request for Information (RFI) for the development, implementation, and management of a Customer Service Enterprise Portal system. This procurement seeks vendor information to support a comprehensive digital platform that will manage hunting and fishing licenses, permits, tags, commercial and recreational permitting, lottery hunt management, event registration, volunteer management, campsite permitting, harvest monitoring, watercraft and outboard motor titling and registration, magazine and product sales, and online applications. The portal must include dedicated mobile applications for both law enforcement and customers available on iOS and Android platforms, support granular user role functionality, and incorporate advanced capabilities such as e-titling, e-liens, e-signature functionality compliant with the South Carolina Electronic Submissions Act, and optical character recognition with auto-population features. Vendors must demonstrate interoperability with existing agency systems including law enforcement ticketing, document management, education platforms, event registration, tax collection agencies, and geographic information systems, as well as accounting information systems with automatic renewals, real-time reporting, and audit capabilities. The RFI requires responses addressing communications capabilities, security protocols for employee access controls and PII/PCI compliance, artificial intelligence applications, and unique functionality for marketing and productivity enhancement. Questions must be submitted by May 26, 2026 at 12:00 PM ET, with RFI responses due by June 29, 2026 at 11:00 AM ET. This RFI is for information and planning purposes only and does not constitute a binding procurement action or contract award; however, future solicitations may include multiple statements of work potentially awarded to single or multiple respondents.
The procurement documents do not indicate specific set-aside designations or restrictions limiting responses to particular organization types, including disadvantaged enterprises, nor do they identify incumbent vendors or current contractors providing these services. All material submitted in response to the RFI becomes the property of SFAA, and responses will not be returned or reviewed results shared with respondents. The opportunity requires integration with SCDNR's core enterprise system and existing infrastructure including law enforcement ticketing systems, document management platforms, education systems, event registration solutions, tax collection agency interfaces, and geographic information systems. No pricing information is requested at the RFI stage, and no budget range or award value has been disclosed in the available documentation. Vendors interested in this opportunity should prepare comprehensive responses addressing technical capabilities, system integration requirements, mobile application development experience, and compliance with South Carolina's electronic submission regulations to position themselves for potential future solicitation phases.
South Carolina 6/29/26, 11:00 AM 6/15/26, 5:28 AM LEARNING MANAGEMENT SYSTEM
The State of South Carolina, specifically through the State Fiscal Accountability Authority's Division of Procurement Services, is seeking a cloud-based Learning Management System (LMS) to serve procurement officials across 76 state agencies, 25 higher education institutions, and over 1,000 governmental bodies. The solicitation (5400022331) requires a vendor-hosted, Software-as-a-Service (SaaS) platform that can support synchronous and asynchronous training, course management, certification tracking, and reporting capabilities for approximately 500 active users and 200 concurrent users. Key deliverables include a comprehensive implementation and training plan, ongoing support and maintenance services, and detailed disengagement and data transition protocols. The system must accommodate virtual events, online streaming, and on-demand content hosting, with the ability to host at least one virtual event per month and maintain content for a minimum of five years. Proposals will be evaluated in two phases: Phase One will assess technical merit, implementation approach, experience, qualifications, and pricing, while Phase Two will require web-based system demonstrations. Critical dates include a November 10, 2021 pre-proposal conference, November 10, 2021 deadline for written questions, and a proposal submission deadline of December 16, 2021 at 11:00 AM through the state's online procurement portal.
The procurement does not specify specific set-aside designations or restrictions for disadvantaged enterprises. Vendors must procure information security and privacy liability insurance with minimum limits of $5,000,000 per occurrence and $10,000,000 aggregate, and must comply with South Carolina's data security, privacy protection, and illegal immigration statutes. The contract is structured for an initial five-year term beginning February 2, 2022, with two potential one-year renewal options, establishing a maximum contract duration of seven years ending February 1, 2029. Pricing must be submitted as fixed, all-inclusive, not-to-exceed fee proposals, separated into license fees, implementation and training fees, and support and maintenance fees for each contract year. The system must be fully ADA compliant, with an English-language interface, and maintain all government information securely within the continental United States. While no specific budget range is explicitly stated, vendors are required to submit comprehensive proposals that include detailed pricing structures across the potential seven-year contract period.
South Carolina 4/1/22, 2:30 PM 11/18/25, 9:17 AM TELECOMMUNICATIONS-BROADBAND CONSULTING
The South Carolina Office of Regulatory Staff (ORS) is seeking technical and regulatory telecommunications and broadband consulting services through a fixed-price bid solicitation. The procurement is targeting qualified consultants to provide comprehensive support for ORS's telecommunications and broadband initiatives in Richland County and across South Carolina. Required services include network design development, statewide broadband planning, content and graphic design, onsite infrastructure inspections, strategic planning, and expert testimony before governmental entities. Mandatory qualifications for offerors include a minimum of 10 years of telecommunications regulatory experience, a bachelor's degree in information technology or related field, a valid driver's license, ability to travel within South Carolina, and strong knowledge of broadband service delivery requirements. The solicitation requires online proposal submission by January 13, 2022, at 11:00 AM ET, with questions due by December 29, 2021, at 11:00 AM ET. Initial award was scheduled for posting on January 18, 2022, with potential quarterly reviews for late bids through 2026.
The solicitation does not specify any specific set-aside designations or restrictions for disadvantaged enterprises. The contract will have an initial one-year term beginning January 28, 2022, with four optional one-year renewal terms, potentially extending the contract to a maximum five-year period ending January 27, 2027. Pricing is fixed at a maximum of $150 per hour for consultant services, with travel time reimbursed at one-half the hourly rate and mileage reimbursed at the IRS standard business rate. The estimated total contract value across all awarded vendors will not exceed $250,000 annually in aggregate. Offerors must submit a signed cover page, narrative statement demonstrating experience and qualifications, staff resumes, and insurance policy summaries. The state will evaluate proposals based on experience, qualifications, insurance coverage (minimum $1,000,000 general liability per occurrence), and ability to meet mandatory requirements. Vendors must register with South Carolina's procurement system and maintain active vendor registration status throughout contract performance.
South Carolina 1/27/27, 11:00 AM 11/18/25, 9:17 AM THIRD PARTY FINANCIAL AID SERVICES
The State of South Carolina's State Board for Technical and Comprehensive Education, specifically Northeastern Technical College (NETC), is soliciting bids for comprehensive third-party financial aid services through the State Fiscal Accountability Authority's Division of Procurement Services. The procurement seeks a contractor to provide end-to-end financial aid support, including back-office processing, verification processing, C-code clearance, Return to Title IV (R2T4) completion, monthly reconciliation, and both remote and on-site support. Key deliverables include daily COD processing, FISAP compliance, Satisfactory Academic Progress (SAP) evaluations, Title IV issue assistance, student award processing, aid authorization, balance report review, and Ellucian Software troubleshooting. The contractor must work within NETC's existing Ellucian Colleague system, communicate with students via email, letter, and phone, and handle approximately 1,200 emails and 4,100 yearly phone calls. Bidders must submit proposals online by June 19, 2023, at 11:00 a.m. EST, with questions due by May 30, 2023. The contract is structured for an initial one-year term with four potential one-year renewals, with an estimated start date of July 12, 2023, and end date of July 11, 2028.
The solicitation does not specify explicit set-aside designations for disadvantaged enterprises. The incumbent vendor is FA Solutions, which has been invited to rebid. The contractor must provide their own laptop and will receive VPN access from NETC, with strict requirements for data security and FERPA compliance. Insurance requirements are comprehensive, mandating Commercial General Liability ($1 million per occurrence), Automobile Liability ($1 million per accident), Workers Compensation (statutory limits), and Information Security and Privacy insurance ($5 million per occurrence, $10 million aggregate). The contractor will work alongside four existing NETC staff members and must handle accounts with approximately 40-45% C-Codes. While no specific budget range is provided, the contractor must submit pricing for each of the five potential contract years, with unit prices inclusive of all necessary services. Offerors must have a South Carolina vendor number and demonstrate compliance with federal and state labor standards, including a minimum wage of $7.25 per hour.
South Carolina 6/19/23, 11:00 AM 11/18/25, 9:17 AM PARTNER WITH INTERNAL FIN AID PROVIDER
The South Carolina Technical College System, specifically on behalf of Northeastern Technical College in Richland County, is seeking a third-party Financial Aid Company to provide comprehensive internal financial aid services and support. The procurement involves a three-year contract with an initial one-year period and two optional one-year renewals, starting February 5, 2020. The solicitation requires a contractor to deliver two primary service categories: internal financial aid office processing and staff training. Specific deliverables include verification processing, student loan application handling, Return to Title IV (R2T4) completion, monthly Title IV reconciliation, and student support communications. The training component mandates mentoring and support for four college staff members, covering complex topics such as COD processing, FISAP compliance, Satisfactory Academic Progress procedures, Title IV troubleshooting, student award packaging, and Ellucian Software assistance. The solicitation requires 25-30 hours of weekly mentoring and training support, with bid submissions consisting of 35 monthly units for internal financial aid support and 30 hourly units for mentoring. The original bid deadline was January 15, 2020, at 10:00 AM Eastern Time, with questions due by January 3, 2020, and award notification scheduled for January 24, 2020.
The procurement includes several important qualification requirements and restrictions. Bidders must demonstrate a mandatory minimum of five years' experience providing financial aid services to higher education institutions and must be familiar with the South Carolina Technical College System and Ellucian Colleague Software. Contractors must maintain comprehensive insurance coverage, including workers' compensation, general liability of $500,000, automobile liability of $250,000/$500,000, and umbrella liability of $1,000,000. The solicitation allows for South Carolina resident contractor and subcontractor preferences under Section 11-35-1524 of the South Carolina Code of Laws, subject to meeting specific qualifications. All offers must be submitted online through the South Carolina procurement website, and the state reserves the right to reject any or all offers. Contractors must comply with the Fair Labor Standards Act, pay at least the federal or state minimum wage, and adhere to FERPA regulations. While specific contract values are not explicitly stated, the multi-year contract structure and detailed service requirements suggest a significant procurement opportunity for a qualified financial aid services provider.
South Carolina 3/18/20, 8:00 AM 11/18/25, 9:17 AM