Attachment 0006 - PWS 6 Security and Antiterrorism.docx

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Radford Army Ammunition Plant - DRAFT Solicitation
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W519TC26RA046
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This is a Performance Work Statement (PWS) document addressing Security and Antiterrorism requirements for the Radford Army Ammunition Plant contract.

The PWS 6 Security and Antiterrorism section establishes the contractor's responsibilities for maintaining comprehensive security posture and antiterrorism measures at the Radford Army Ammunition Plant facility. The document outlines obligations related to physical security, personnel security, information security, and force protection programs consistent with Department of Defense and Army standards. The contractor must implement security protocols to protect personnel, equipment, facilities, and classified/sensitive information from unauthorized access, theft, sabotage, and terrorist activities. Additionally, the PWS requires the contractor to maintain compliance with applicable federal, state, and local security regulations, conduct security training and awareness programs, coordinate with facility security personnel, report security incidents and vulnerabilities, and support security inspections and audits. The contractor is responsible for ensuring all subcontractors and personnel working at the facility adhere to established security and antiterrorism requirements. This PWS is part of Draft RFP #3 (W519TC-26-R-A046) for propellant production and operation/modernization of the Radford Army Ammunition Plant, issued by the Department of the Army Materiel Command Contracting Command Rock Island Arsenal. Questions regarding the RFP must be submitted to the Procuring Contracting Officer Anna Whitcomb or Contract Specialists Amanda Carlson and Derek Rooks by July 20, 2026.

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File Type Posted
Attachment 0007 - PWS 7 Maintenance.docx DOCX document
Attachment 0006 - PWS 6 Security and Antiterrorism.docx DOCX document
Attachment 0001 - PWS 01 RFAAP Environmental.docx DOCX document
Attachment 0013 - PWS 13 Technology and Cybersecurity.docx DOCX document
Attachment 0004 - PWS 4 Property.docx DOCX document
Solicitation - W519TC26RA046.pdf PDF
Attachment 0002 - PWS 2 Facility Planning.docx DOCX document
Exhibit B - PWS CDRLs.pdf PDF
RFAAP Solicitation - W519TC26RA046.pdf PDF
Attachment 0019 - Price Matrix_v2.xlsx XLSX spreadsheet
Attachment 0029 - Non-Disclosure Agreement Azimuth.docx DOCX document
Attachment 0002 - PWS 2 Facility Planning.docx DOCX document
Attachment 0030 - Non-Disclosure Agreement NEPSCO.docx DOCX document
Attachment 0012 - PWS 12 - ARMS.docx DOCX document
Attachment 0031 - Wage Determinations.pdf PDF
Attachment 0001 - PWS 01 RFAAP Environmental.docx DOCX document
Attachment 0024 - RFAAP GFP Listing.xlsx XLSX spreadsheet
Attachment 0015 - PWS 15 - ALTESS.docx DOCX document
Attachment 0009 - PWS 9 Safety-Occupational Health-Industrial Hygiene.docx DOCX document
Exhibit A - CDRLs.pdf PDF
Attachment 0018 - PWS 18 - Ground Water Monitoring - Installation Restoration Program Support.docx DOCX document
Attachment 0007 - PWS 7 Maintenance.docx DOCX document
Attachment 0006 - PWS 6 Security and Antiterrorism.docx DOCX document
Attachment 0026 - Hazardous Material Classification Specification.xlsx XLSX spreadsheet
Attachment 0004 - PWS 4 Property.docx DOCX document
Attachment 0011 - PWS 11 RFAAP Facility Ops and Production Reporting.docx DOCX document
Attachment 0028 - COCO SECURITY STATEMENT OF WORK 2025.docx DOCX document
Attachment 0010 - PWS 10 RFAAP Energy and Utilities.docx DOCX document
Attachment 0022 - SAMPLE OPSEC ACQUISITIONS PLAN.pdf PDF
Attachment 0021 - OPSEC SOW.docx DOCX document
Attachment 0032 - Mission Essential Services.pdf PDF
Attachment 0020 - TDP Section C Exeptions_Redacted.pdf PDF
Attachment 0019 - Price Matrix_Indemnification v2.xlsx XLSX spreadsheet
Exhibit B - PWS CDRLs.pdf PDF
Attachment 0003 - PWS 3 Fire Protection and Emergency Services.docx DOCX document
Attachment 0013 - PWS 13 Technology and Cybersecurity.docx DOCX document
Attachment 0033 - Small Business Participation Commitment Document.docx DOCX document
Attachment 0025 - CDRL Instructions.pdf PDF
Attachment 0017 - PWS 17 Transition Out.docx DOCX document
Attachment 0023 - DD254 Contract Security Classification Specification.pdf PDF
Attachment 0027 - ARMS Tenant Use Agreements.pdf PDF
Attachment 0008 - PWS 8 - Transition In.docx DOCX document
Attachment 0034 - Past Performance Questionnaire.docx DOCX document
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RADFORD ARMY AMMUNITION PLANT

PERFORMANCE WORK STATEMENT (PWS)

PWS 6: INSTALLATION SECURITY AND ANTITERRORISM

April 2026

1. Overview

1.1. Scope of Work

The Contractor shall provide a fully staffed, trained, and equipped Contract Security Guard (CSG) force to safeguard personnel, Government property, Arms, Ammunition, and Explosives (AA&E), and critical infrastructure at Radford Army Ammunition Plant (RFAAP) from disruptive activities, espionage, theft, sabotage, and terrorism.

1.2. Regulatory Compliance

The Contractor shall comply with the most recent versions of all federal laws, state codes, Department of Defense (DoD) issuances, and Army Regulations (AR) referenced in Section 3. If any referenced regulation is updated or replaced during the contract performance period, the Contractor shall comply with the updated requirements once they become effective.

2. Security Force Training, Licensing & Authorities

2.1. Scope of Authority & State Licensing

The Contractor Security Guards (CSGs) shall operate strictly within the legal authorizations of their private security licenses issued by the Virginia Department of Criminal Justice Services (DCJS) and the laws of the Commonwealth of Virginia. CSGs do not possess military apprehension, arrest, or law enforcement powers. CSGs are employed to protect installation assets, deter threats, control access, and perform defensive containment functions.

2.2. Training Curriculum

The Contractor shall develop a comprehensive training program based on mission, local threat, and AR 190-56 requirements. As first responders, the training curriculum shall explicitly include compliance with AR 525-27 (Table 4-1) for first responder officers, potential security incident commanders, dispatchers, and Emergency Operations Center (EOC) personnel. The Contractor shall submit its CSG Training Curriculum (CDRL A06-001) to the Government within 120 calendar days after contract award.

2.3. Active Shooter & Defensive Training

The Contractor shall provide all CSG personnel with Active Shooter training annually in accordance with (IAW) AR 190-56 and Training Support Package (TSP) 191-AS-2015.

2.3.1. Limitation of Response: Active Shooter training is mandated for personnel safety, situational awareness, and defensive containment. It is not an authorization, direction, or endorsement by the Government for CSG personnel to conduct offensive tactical entries, sweeps, or active threat neutralizations. Offensive active shooter response is the exclusive responsibility of the Department of the Army Civilian Police (DACP) and local law enforcement.

2.4. Training Records

The Contractor shall document and maintain a complete Training and Qualification Record for each security guard, including attendance rosters (course name, date, time, signatures) and lesson plans. Records shall be retained for the duration of the employee's contract performance plus one (1) year.

2.5. Escalation of Force & Non-Lethal Weapons

Prior to weapons issuance, all CSGs shall receive training on the Army Escalation of Force IAW DoDD 5210.56, AR 190-14, and AR 190-56. CSGs must demonstrate proficiency in non-lethal and lethal degrees of force, specifically including: verbal persuasion, unarmed defense techniques, chemical aerosol irritant projectors (OC spray), military police club (baton), presentation of deadly force, and use of deadly force.

2.6. Weapons Qualification

All CSG personnel shall successfully qualify semi-annually with their assigned firearms using the US Army Military Police School Law Enforcement Weapons and Training Qualifications (LEWTAQ) standards (ST 19-LEWTAQ). To carry firearms, personnel must have qualified within the preceding six (6) months and possess all required Virginia state armed security registrations. Qualification records shall be maintained for the duration of employment.

2.7. First Aid, Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) Certifications

The Contractor shall ensure 100% of security force personnel are certified by an accredited agency (e.g., American Red Cross or American Heart Association) in First Aid, CPR, and AED operation within 180 calendar days of contract award or an individual's start date.

2.8. Security Dispatcher & EOC Specific Training

To ensure emergency call readiness, all security dispatchers and EOC staff shall fulfill the following specific training requirements within 180 days of contract award:

2.8.1. Emergency Medical Dispatch: Basic Emergency Management System Dispatcher Certification complying with NFPA 1221/1225 (requiring dispatchers to initiate telephone CPR for unconscious/unresponsive patients).

2.8.2. Incident Command System (ICS): Completion of IS-100, IS-200, ICS-300, and ICS-400 IAW AR 525-27, Table 4-1.

2.8.3. Technical Systems: Certified training in the operation of CCTV, Intrusion Detection Systems (IDS), and Counter-Unmanned Aircraft Systems (C-UAS).

2.8.4. Training certificates shall be maintained and made available to the Government upon request.

3. Equipment, Armament & Vehicles

3.1. Uniforms and Safety Gear

The Contractor shall provide professional, standardized uniforms for all FES/CSG personnel IAW AR 190-56.

3.1.1. Distinct Appearance: Uniforms must be clearly distinguishable from DACP and military police uniforms.

3.1.2. Personal Protective Equipment: The Contractor shall provide individual-fitted ballistic protective vests and chemical agent protective masks (requires physician medical clearance prior to use). Industrial safety gear (safety shoes, glasses, hearing protection) shall meet OSHA and ANSI standards.

3.1.3. Compliance Certification: The Contractor shall submit an Initial and Annual Safety and Security Equipment Memorandum (CDRL A06-002) verifying 100% equipment issuance.

3.2. Armament & Weapons Storage

The Contractor shall arm all active-duty CSG personnel.

3.2.1. Authorized Weapons: The Contractor shall provide a 9mm semi-automatic sidearm (with Level III security holsters and three 15-round magazines) and a 5.56mm semi-automatic patrol carbine (with four 30-round magazines). CSGs performing patrol and watch duties shall have carbines securely mounted in vehicles or Access Control Points (ACPs).

3.2.2. Defensive Shotguns: The Contractor is authorized to employ 12-gauge defensive shotguns (qualification must include both buckshot and slug capabilities).

3.2.3. Government-Furnished Ammunition: The Government will issue all duty and qualification ammunition. No privately-owned weapons or ammunition are permitted on the installation.

3.2.4. Weapons Storage: Contractor weapons and ammunition may be co-located with Government stocks in approved GSA-compliant racks or lockers, accounted for IAW AR 190-11, AR 710-2, and DA PAM 710-2-1.

3.3. Security Force Patrol Vehicles

3.3.1. The Contractor shall acquire, operate, and maintain all vehicles utilized by the security force. Vehicles must be equipped with emergency lighting, communications, and markings approved by the Government.

4. Suitability, Clearances, & AA&E Background Checks

4.1. Individual Reliability Program (IRP)

The Contractor shall establish and maintain an IRP IAW AR 190-56 to continuously evaluate the suitability, trustworthiness, and mental/physical fitness of all security personnel.

4.2. Security Clearances

Every security guard performing under this contract must possess a Secret security eligibility determination. The Contractor’s Facility Security Officer (FSO) shall initiate Tier 3 (T3) background investigations through the Defense Counterintelligence and Security Agency via NBIS.

4.3. Drug and Medical Testing

4.3.1. Drug Abuse Testing: 100% of personnel shall be drug tested prior to hire, and a minimum of 20% of personnel shall be randomly tested annually thereafter IAW AR 190-56. Test results shall be maintained and provided to the Government upon request.

4.3.2. Medical Examinations: 100% of security personnel shall undergo both a physical and a mental fitness medical examination prior to hire and annually thereafter. Results shall be maintained and provided to the Government upon request.

4.3.3. IRP Verification: The Contractor shall submit DA Form 7708 (IRP Annual Verification) (CDRL A06-003) to confirm all screening criteria are met. Any individual failing to meet IRP standards shall be immediately relieved of security duties.

4.3.4. Physical Ability Test (PAT): The Contractor shall annually certify that all CSGs pass the PAT requirements in AR 190-56 Appendix D. New hires must pass prior to duty assignment. A currently assigned guard who fails the PAT must pass a retest within 90 days; a second failure disqualifies the individual from performing under this contract.

4.4. Non-Cleared AA&E Access Personnel Vetting

All Contractor personnel requiring access to AA&E who do not require a security clearance must undergo a favorable Tier 3 (T3) investigation initiated by the FSO. DA Form 7708 Checks shall be performed prior to duty assignment and every three (3) years thereafter.

5. Access Control, Badging, & CCTV

5.1. Ingress/Egress Control

The Contractor shall establish and operate an ingress/egress control system for personnel, vehicles, and shipments IAW AR 190-13, AR 190-45, and AR 190-11, submitting an Access Control Plan annually. (CDRL A06-004) Static ACPs operating 24/7 during FPCON ALPHA/BRAVO shall utilize a manning factor of five (5) officers per post.

5.1.1. CCTV Integration: The Contractor shall maintain digitally recorded CCTV coverage on all active and limited-use ACPs (excluding Gate 20). Motion-detection footage must be archived for a minimum of 90 days, with uninterrupted access provided to the Government Security Manager.

5.1.2. If an automated card/badge reading system utilizing mechanical, electronic or other technological means for access controls is proposed for use by the contractor, the contractor shall receive approval from the U.S. Army Office of the Provost Marshal General, through the AMC Office of Security, Force Protection and Law Enforcement, prior to implementation IAW AR 190-13.

5.2. Positive Identification Badging System

The Contractor shall operate a Positive Identification Badging System to control access to the installation and all AA&E areas.

5.2.1. Badge Types: The system must generate distinct, photo-identifiable, site-specific permanent badges for: (1) Full-time Contractors, (2) USG Personnel.

5.2.2. Non-Permanent Badges: The Contractor shall issue temporary badges (valid for up to 72 hours) for employees with lost/forgotten badges, and visitor badges (valid for up to 30 days) for vetted guests.

5.2.3. Accountability & Security: Badging components and physical stock must be secured to preclude unauthorized access. Invalidated, lost, or stolen badges must be immediately deactivated in the Automated Installation Entry (AIE) system.

5.2.4. Termination Notifications: The Contractor shall notify the RFAAP Security Manager by the close of the next business day when a Contractor employee is terminated, suspended, or resigns.

5.3. Common Access Card (CAC) Requirements

Before CAC issuance, Contractor employees shall require a favorable adjudicated National Agency Check with Inquiries Tier 3 or an equivalent or higher investigation IAW Army Directive 2014-05. CACs shall be issued only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six (6) months or more. At the discretion of the sponsoring activity, an initial CAC may be issued on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 3 through NBIS.

5.4. AIE System

The Contractor shall utilize the AIE system to verify credentials, register personnel, and issue badges. The Contractor shall ensure 100% of badge office and security personnel complete the mandated 8-hour AIE Installation Team training across four modules: (1) Operator, (2) Registrar, (3) Maintainer, and (4) Administrative. Certification of completion shall be recorded in training files.

5.5. Security Briefings & Visitor Video

The Contractor shall conduct security briefings for all employees and subcontractors. The Contractor shall produce and maintain an informational Visitor Security and Safety Briefing Video covering physical security, environmental compliance, and safety rules. All visitors must view this video and sign a "Conditions of Entry" form, which the Contractor shall retain on file for 90 days. Foreign National visits must be submitted to the USG Security Office for approval 30 days in advance.

5.6. Vehicle Registration and Installation Traffic Policy

5.6.1. The Contractor shall enforce installation motor vehicle traffic and registration policies in strict adherence to AR 190-5 and all applicable state laws.

5.6.2. Privately-Owned Vehicle (POV) Verification: The Contractor shall ensure that all POV operators entering the installation meet the following prerequisites prior to granting vehicle access:

5.6.2.1. Possess a valid state driver’s license.

5.6.2.2. Possess a valid certificate of state registration (a rental car agreement suffices for rental vehicles).

5.6.2.3. Comply with the minimum automobile insurance laws of the state where the vehicle is registered.

5.6.2.4. Possess proof of satisfactory safety and mechanical vehicle inspections, if required by the registering state.

5.6.3. NCIC-III Screening and Arrest Warrants: All individuals accessing RFAAP must be favorably vetted prior to entry. Visitors who do not pass the NCIC-III screening process shall be denied entry. If a visitor is found to have an outstanding arrest warrant during the screening process, the Contractor shall immediately notify the DACP. The Contractor's security personnel shall deny entry and use best efforts to safely contain or detain the individual strictly within the authorizations of their Virginia DCJS license and state law until sworn law enforcement arrives.

6. Physical Security Plans & Operations

6.1. Physical Security Plan (PSP)

The Contractor shall develop (or, in the case of a continuing contract, shall update annually and maintain) an installation PSP IAW AR 190-13, Paragraph 2-12, Appendix C, and AMC-R 525-4. The Contractor shall submit the PSP (CDRL A06-005) within 120 calendar days after contract award, and annually thereafter.

6.2. AA&E Security

The Contractor shall safeguard and secure all AA&E in strict accordance with AR 190-11 and AR 190-51, Appendix D, including all current security exceptions or waivers. The level of physical security, access control, and monitoring applied by the Contractor's guard force shall be directly commensurate with the specific security category of the AA&E being protected.

6.3. Restricted Area Posting and Signage

6.3.1. The Commander will designate Restricted Areas on the installation in writing and provide a copy of those designations to the Contractor.

6.3.2. The Contractor shall post and maintain all designated restricted areas with warning signs in strict compliance with AR 190-13 (Chapter 6) and AR 190-11 (Paragraph 4-15).

6.3.3. The Contractor shall maintain all existing restricted area signs to these regulatory standards. For any newly designated restricted areas, the Contractor shall post compliant signage as soon as possible, but no later than sixty (60) calendar days after receiving the written designation from the Commander.

6.4. Security Posts and Patrols

6.4.1. The Contractor shall establish, manage, and execute security posts and mobile patrols designed to meet local threats, physical security waivers, and mission requirements.

6.4.2. Roving patrols to facilities and areas storing AA&E shall be executed in strict compliance with the mandatory time limits and frequencies prescribed in AR 190-11, Paragraph 5-2.

6.4.3. All other general patrol and post requirements shall align with AR 190-13, Chapter 10, and physical security waivers and exceptions. The Contractor shall explicitly outline all static posts and mobile patrol routes within the annual PSP submission.

6.5. Clear Zone Maintenance

The Contractor shall maintain a 12-foot clear zone on the outside of the installation perimeter fence and a 30-foot clear zone on the inside of the perimeter fence, free of vegetation exceeding 8 inches in height and clear of obstacles, coordinated with PWS-7 (Maintenance).

6.6. Key & Seal Control

The Contractor shall manage the key control and security seal programs IAW AR 190-11 and AR 190-51. Keys securing AA&E shall never be removed from the installation. The security force shall respond to all requested gate openings and service calls within 30 minutes of the request.

6.7. Advanced Security Posture and Innovation

The Contractor is authorized to propose and, upon Government approval, employ modern, multilayered security capabilities to enhance physical security, situational awareness, and threat response. The Contractor may select and employ commercial off-the-shelf technologies—including but not limited to unmanned aerial systems (drones), ground robotics, automated sensors, and AI-enabled surveillance systems—provided all such solutions comply with applicable DoD, federal, and facility-specific cybersecurity, information assurance, and safety approval requirements.

7. Incident Notifications & Reporting

7.1. Serious Incident Reporting (SIR)

The Contractor shall maintain security logs IAW AR 190-45 and assist Army staff in preparing a formal SIR for any event meeting the thresholds of AR 190-45.

7.2. Telephonic and Written Notifications

7.2.1. Traffic Accidents: The Contractor shall telephonically notify the DACP, RFAAP Commander, and Government Security Officer within 15 minutes of any traffic accident. Accidents involving serious injury or death must be reported immediately. The Contractor shall maintain the Traffic Accident Log data and provide to the Government upon request.

7.2.2. Significant Incidents & Threat Information: The Contractor shall notify the DACP, RFAAP Commander, and Government Security Officer within 15 minutes of any security threat, incident, or employee posing a threat to the installation. A formal written report must be submitted to the PCO and Security Manager no later than 1000 hours on the next business day.

7.2.3. Criminal Offenses: If the Contractor learns of any criminal offense or alleged criminal offense involving employees, visitors, or subcontractors, the Contractor shall notify the RFAAP Commander, Security Manager, and DACP within 15 minutes. A formal Written Criminal Incident Notification (CDRL A06-006) must be submitted by 1000 hours on the next business day.

8. Emergency Management, AT Exercises & OPSEC

8.1. Emergency & Disaster Planning

The Contractor shall maintain comprehensive emergency plans annexed to the Disaster Preparedness Plan (DPP) IAW AMC-R 525-4, covering disaster preparedness, bomb threats, civil disturbances, and labor disputes. The Contractor shall train personnel to immediately deploy EMMP government-furnished equipment in response to a CBRNE event.

8.2. Force Protection & FPCON Transitions

The Contractor shall support the installation's AT Program and assist with the RFAAP ATO with the installation of AT/Force Protection Standards (#1-8 in AR 525-13). At the direction of the Commander, the Contractor shall implement increased security measures up to FPCON CHARLIE or DELTA within 24 hours of notification, transitioning the security force to 12-hour shifts.

8.3. Protection Working Group (PWG)

Senior leadership from the Contractor's security force, fire department, safety office, facilities maintenance, and production operations shall actively participate in the RFAAP PWG IAW AR 525-13.

8.4. Annual AT Exercise

The Contractor shall serve as the executive agent for the RFAAP full-scale annual AT exercise. The Contractor shall collaborate with the RFAAP Security Manager, Emergency Manager, and external federal, state, and local agencies to validate the AT Plan and PSP. The Contractor shall submit a written AT Exercise After-Action Review (CDRL A05-007) to the PCO within ten (10) business days of exercise completion.

8.5. OPSEC Program Management

The Contractor shall appoint a Level II certified OPSEC Officer to manage the installation's OPSEC program IAW AR 530-1.

8.5.1. OPSEC Plan: The Contractor shall submit an OPSEC Plan (CDRL A06-008) to the Government within 90 calendar days after contract award and annually thereafter.

8.5.2. OPSEC Training: The Contractor shall conduct security training, to include training on OPSEC requirements, for all new hires Refresher training shall be conducted annually, with records maintained in employee files.

9. Physical Security & Protection Projects

9.1. Active Shooter Response Equipment

The Contractor shall procure portable tactical shields and breaching tools to support patrol officers. At least one (1) active patrol vehicle on each shift must carry this equipment, and personnel must be certified on its proper deployment.

9.2. Energy Vulnerability Assessment (VA)

The Contractor shall conduct and document an Energy VA IAW AMC-R 525-4 Standard 19, assessing risks, backup generators, fuel delivery systems, and interdependencies of RFAAP's water, steam, and energy systems.

10. Key Performance Indicators (KPI)

10.1. The Contractor shall track and report performance monthly via the PWS 6 KPI Report. This report must include all mandatory KPIs and at least three Contractor-identified KPIs evaluating the efficiency of RFAAP property management. The initial report is due 30 calendar days post-operational control. (CDRL A02-009) Mandatory KPIs include:

10.1.1. Physical Security Patrols: Completion of scheduled interior, exterior, and perimeter fence line patrols. The performance target shall be ≥ 98% completion rate of scheduled patrols monthly (AR 190-13).

10.1.2. Security System Uptime: Operational availability of CCTV, Intrusion Detection Systems (IDS), and Access Control systems. The performance target shall be ≥ 98% uptime (excluding scheduled maintenance windows).

10.1.3. Personnel Security Initiation: Timely initiation of Tier 3 (T3) reinvestigation packages before the individual's clearance expiration date. The performance target shall be ≥ 98% of packages initiated on-time.

10.1.4. Credential & Badge Accountability: Accuracy in tracking the issuance, return, and database deactivation of physical security badges. The performance target shall be 100% accountability of physical badge stock; ≥ 99% accurate data entry.

10.1.5. Unauthorized Access Interdiction: Immediate detection, containment, and proper handling/referral of unauthorized access attempts. The performance target shall be 100% of unauthorized attempts contained and referred to DAC.

10.1.6. Contractor Security Force Retention: Annual voluntary turnover rate of rostered CSG personnel. The performance target shall be ≤ 20% annual turnover rate.

10.1.7. KPI Management: The initial report shall define the calculation methods and establish performance targets (justified by industry standards or baseline data) for Government approval. If any KPI trends negatively or falls below the target for three consecutive months, the Contractor must submit a Corrective Action Plan detailing mitigation steps, timelines, and the personnel responsible for achieving the target.

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