Attachment_29_Passenger_Services_Coordinator_SOW.pdf

Passenger Services Coordinator –Camp Alvarado, Kabul, Afghanistan SOW

Scope of Work: The Passenger Services Coordinator directly supports the Department of State (DOS) General Services Office (GSO) and Embassy Air Operations. The following specific actions are to ensure the operations of the Passenger Terminal in support of flight operations that will transport passengers to and from their assigned duty locations in the area of responsibility:

1. The individual will also be tasked to backfill for the General Service Administrator located at Bagram Airfield (BAF) whenever requested.

2. This position works 12 hours/day, six days a week and must be available for duty on the seventh day. The candidate is on-call 24/7 and must be able to quickly respond to emergencies and contingencies as they occur to ensure the continued operation of the regional office.

3. The individual will comply with all Camp Alvarado security, work-related, and residential rules and procedures.

4. Coordinate, manage and assist Embassy Kabul passengers transiting through Camp Alvarado on their way to or from the commercial airport and/or passengers utilizing Embassy Air shuttle services as part of transportation to and from the commercial airport for all forms of travel (TDY, R&R, RRB, MEDEVAC, etc.). This does not include assisting with or handling passenger baggage.

5. Receive daily GSO passenger movement manifests and all updates relating to the manifests and track and verify passengers arriving and departing Camp Alvarado and their associated movements by both ground and air transportation and report these movements to the necessary parties.

6. For Ground Movements, work with the GSO Dispatcher stationed at Camp Alvarado to ensure that passengers being transported to the commercial airport are accounted for and are where they need to be to meet published schedules and vice a versa, that all passengers who are collected at the commercial airport by a GSO expeditor and transported back to Camp Alvarado are accounted for.

7. For Embassy Air Shuttle Movements, work with the GSO Dispatcher and Embassy Air personnel to direct passengers arriving at Camp Alvarado to the Arrivals Terminal, DFAC, Bunkhouse, and any location, as required.

8. Brief passengers on the layout of Camp Alvarado, required procedures, and use of its facilities. Assist Embassy Air with passenger compliance with these rules.

9. Be the onsite Point of Contact for passenger assistance and accountability and act as the liaison with Embassy Air, GSO, the Regional Security Office (RSO) and other Embassy offices as needed. Assist Passengers by ensuring they meet the shuttle arrival or departures on time in order for the passengers to successfully make their connecting flights.

10. Work with Embassy Air and GSO remotely on issues related to passenger movements including providing information to update schedules, notifying necessary parties to changes in schedules, completing Embassy Air passenger profiles, and other related information as required.

Waiting Areas (Arrivals Terminal):

11. Ensure that areas are kept clean by janitorial staff and ensure that restrooms and other areas have sufficient expendable supplies.

12. Issue and control supplies such as converter plugs or power cables that can be checked out to passengers but must remain at Camp Alvarado for everyone to use.

13. Work with Embassy GSO on any supplies or equipment needed for these areas.

14. Ensure that water and coffee is always available if passengers will be using the space and that the coffee maker is kept clean.

15. Ensure that lock boxes are available for passengers to store bags and valuables while they are in the

DFAC where bags are not allowed.

16. Ensure that all electronics and temperature controls are well maintained to provide a relaxing environment for passengers who may need to spend many hours waiting for both ground and air transportation.

Billeting (Bunkhouse and VIP Rooms):

17. Keep track of incoming/outgoing personnel and arrange preparation of sleeping areas as needed if

Passenger Services Coordinator –Camp Alvarado, Kabul, Afghanistan SOW passengers are required to Remain Overnight (RON).

18. Issue/track room keys with the assistance of the Ground Site Manager.

19. Ensure that sleeping bags and linens are given to the laundry facility for cleaning after use.

20. Account for and ensure adequate storage of supplies such as sleeping bags, cots, linens or other Embassy provided supplies for the comfort of passengers.

21. Ensure that areas are cleaned regularly and any necessary maintenance and repairs are made.

22. Escort maintenance crews and janitorial crews if requested by Embassy Air. Miscellaneous:

23. Assist GSO with dispatcher duties as required if the assigned Locally Employed Staff member is unable to get to Camp Alvarado or is otherwise prohibited from being at the camp for security or related reasons.

24. Assist in offloading from Motor Pool all lost luggage coming in after the arrival of the passenger and ensuring that it is placed on Embassy Air for transport to the Embassy.

25. Other duties as assigned.

Experience:

• Must be at least 21 years of age or older.

• Must be proficient in using Microsoft Office programs especially MS Word and Excel.

• Must have excellent customer-oriented service skills.

• Must be able to stand and/or walk for long durations and perform physically demanding activities including climbing, lifting, loading/unloading and carrying 50 pounds.

Education:

• High School diploma required.

Licenses & Certifications:

• Must have a valid U.S. driver's license.

Language Requirements:

• Must be fluent in speaking, reading and writing English especially as related to technical documents.

• Must have excellent oral and written communication skills sufficient to effectively communicate with employees, upper level management and military contacts

Citizenship: U.S. Citizenship is required for this position