Attachment_28_Acceptable_Quality_Level_General_Requirements_12-14-2015.xlsx
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- SAQMMA16R0004
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Attachment 28- Acceptable Quality Level General Requirement
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KPI
Metric Goal KPI Data Source Comments
| System/ Equipment availability | % = (Available Hours/Hours Required in Reporting Period) X 100 | BAS, Power Monitoring, Equipment Run Hours | 99.5% between BAS & Power Monitoring | |
| Scheduled compliance | ≥ 90% | % = (Total Hours Worked on Scheduled Jobs/Total Hours Scheduled) X 100 | Monthly Activity Report/CMMS | Month by Month basis |
| Backlog deferred work orders | < 6 Crew Weeks | Weeks = Total Estimated Hours of all Open Work Orders/ Actual Hours Available to Schedule Each Week | Monthly Activity Report/CMMS | Balance backlog vs. O.T |
| Emergency hours worked | ≤ 10% | % = (Emergency Hours Worked/Total Labor Hours in Reporting Period) X 100 | Monthly Pay Applications, Timesheets | Callout logs |
| PM vs. Repair | 70/30 | % = (PM Hours Worked/(PM+Repair Hours in Reporting Period)) X 100 | Monthly Activity Report/CMMS | |
| Repeat work orders (pereto analysis) | Monthly Activity Report/CMMS (WOW export to Excel | |||
| Operating Efficiency vs. Commisioning specs | Coefficient of Performance (COP) for Chillers and KW-Hr/leter got Gensets | BAS Report for Chiller and PMS fo Gensets | Part of Strategic Plan |
General Requirements AQL Column1 Column2
| Contractor shall submit a final Program Management Plan (PMP) sixty (60) calendar days after Contract Award for the USG approval. | C.3.1.1 | |
| A site-specific Quality Control Plan is developed and submitted thirty (30) calendar days after contract award to the USG for approval. | C.3.1.3 | |
| Cost Control Plan (CCP) The CCP is due thirty (30) calendar days after Contract Start. | C.3.1.4 | |
| Contractor shall submit a final Operations and Maintenance (O&M) Plan forty-five (45) calendar days after Contract Award for the USG approval. | C.3.3 | |
| Contractor shall submit a site-specific Occupational Safety and Health Plan addressing applicable components of 29 CFR 1910, 29 CFR 1926 and EM385-1-1 sixty (60) calendar days after Contract Start, developed and submitted to the USG for approval. | C.3.1.5 | C.3.7.1 |
| Contractor executes contract performance requirements as identified in all Acceptable Quality Levels and in accordance with all applicable References, Codes and Standards. | ||
| Contractor shall submit an Equipment Inventory thirty (30) calendar days after Contract start. And then annually the contractor must resubmit. | C.3.7.2 | |
| Initial FCA is completed and delivered to the COR within thirty (30) calendar of Contract Award including detailed itemized cost estimate for correcting initially identified deficiencies if any. The USG reserves the right to review and determine if action is required, and how the action is executed. | C.3.24 | |
| Immediate adjustments or corrections identified during the initial FCA that fall within the scope of routine preventive maintenance required by this contract are made at no additional cost to the USG. | ||
| O&M plan is provided as required and provides a detailed list of facilities, systems, and equipment explaining the RCM approach and Failure Mode and Effect Analysis (FMEA). | C.3.3 | |
| O&M plan contains a detailed approach the contractor will use to complete mean time to repair (MTTR) and mean time between failure (MTBF) analyses. | ||
| O&M plan contains the process required to conduct root cause failure analysis of system and equipment failures including how the contractor will utilize this information to improve reliability and overall efficiency and effectiveness. | ||
| O&M plan contains a Hazardous Materials Inventory as an Appendix to the Operation Plan | C.3.7.6.2 | |
| Shift logs will be accurate and in English for each equipment and system listed in C.4. | ||
| Staffing Plan | C.5.2 | |
| Transition Plan and Schedule are submitted to USG for approval as required. | C.3.4 | |
| Contractor shall submit the Initial Vetting Process | C.3.8.12 | |
| Transition Plan and Schedule are executed in timely manner resulting in a seamless transition from the incumbent contractor to the new contractor. | ||
| Reactive, Preventive Maintenance, Predictive Maintenance are executed and recorded in accordance with the approved O&M Plan 98% of the time. | ||
| Service calls and repair requests are received and entered into the CMMS immediately upon receipt 98% of the time. | ||
| Service calls and repairs are completed in accordance with the established time frames 98% of the time. | ||
| Repairs are completed such that no repeat calls are required on the same areas or systems within sixty (60) calendar days after completion of the original work 98% of the time. | ||
| Mean time to repair (MTTR) and mean time between failure (MTBF) data is recorded and analyzed for all critical equipment or system failures 100% of the time. | ||
| Actions are initiated to correct unacceptable equipment or system MTTR and MTBF performance. | ||
| CMMS is populated with all required facilities, equipment, operation and maintenance program information within thirty (30) calendar days following approval of the O&M Plan. | ||
| CMMS is used to identify, control, track, and schedule preventive maintenance work, service calls, and equipment inventory 95% of the time. | ||
| CMMS reporting function are used to track and report Work Order performance. | ||
| Reports, annual inventory and other CMMS data are delivered in a format and medium approved by the COR. | ||
| Generalized and site specific Safety Training Program is developed and submitted to the USG for approval. | C.3.7.1 | |
| Contractor quality control and safety managers have a direct line of reporting to an officer of the company and an indirect line of reporting to the Project Manager |
Electrical Distro Power G
AQL
| Electrical power is generated and distributed to all switchgear, panels, outlets, fixtures and equipment at all facilities identified in the contract 99.5% of the time not including scheduled shutdowns pre-approved by the USG. |
| Condition Monitoring is conducted and documented in accordance with the approved Contractor O&M Plan 98% of the time. |
| Electrical Work Orders are completed on time and in accordance with all contract requirements 98% of the time. |
| All Electrical Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. |
| One-line diagrams, posted operating instructions and schedules shall be maintained to reflect the as–built condition 100% of the time. Documentation shall be updated within 2 weeks of system/component modification or when errors to existing as-built drawings are identified. |
| Electrical systems and equipment will be maintained as per the approved Contractor O&M Plan 98% of the time. |
| GFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, calibrated, and tested as required by the manufacturer. |
| Electrical deficiencies identified by the Contractor shall be reported 100% of the time. |
HVAC
AQL
| For occupied spaces the correct temperature and humidity will be maintained within the acceptable set point limits 98% of the time (winter months: 21 +/- 1 degree Celsius at 35% +/- 10% relative humidity and summer months: 23 +/- 1 degree Celsius at 50% +/- 10% relative humidity). |
| Telecom and data processing rooms shall ensure N+1 condition capability 100% of the time at temperature and humidity readings as per manufacturer's recommendation. |
| For all other conditioned spaces and buildings, the Contractor shall maintain temperature and humidity in accordance with original design, specifications and applicable codes and standards 98% of the time. |
| Condition Monitoring is conducted and documented in accordance with the approved O&M Plan 98% of the time. |
| Mechanical and Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. |
| Mechanical and utility Work Orders are completed on time and in accordance with all contract requirements 98% of the time. |
| Single-line diagrams, posted operating instructions and schedules are maintained to reflect the acceptable operational conditions 100% of the time. |
| For sealed buildings with Chem Bio filtration the Contractor shall maintain systems in accordance with original design specifications and OBO/CFSM/FAC/ESPS requirements 98% of the time. |
| For all other buildings than sealed buildings the Contractor shall maintain HVAC systems in accordance with original design, and applicable codes and standards 98% of the time. |
| HVAC deficiencies identified by the Contractor shall be reported 100% of the time. |
BAS PMS
AQL
| The BAS/PMS shall ensure that all facility systems and equipment monitored meet the functional requirements listed in the applicable AQLs at all times. |
| Contractor demonstrates that Post has an accurately functioning BAS/PMS System and components 98% of the time not including scheduled shutdowns pre-approved by the USG. |
| BAS/PMS Software patches and updates are completely installed within seventy-two (72) hours of factory notification. |
| BAS/PMS documentation, reports, logs, as-builts, data, electronic files and backups are accurately maintained in accordance with the contract requirements monthly. |
| A monthly report is submitted which shows the trend of temperature and RH in 10 USG defined zones including alarms, points out of service, and points in operator override. |
| Alarm History and Trend log files are reviewed on a daily basis and exceptions are reported. |
Water Supply and Purification AQL Water Supply, Treatment, Storage, and Distribution AQL
| Potable water systems, water treatment and distribution systems, water coolers and fountains, hot/chilled water systems, (exterior irrigation systems - when applicable) are available 100% of the time not including scheduled shutdowns pre-approved by the USG. | Potable water systems (water supply, treatment, storage, and distribution, i.e. pumps, piping, valves, hydrants,water coolers and fountains, and exterior irrigation systems - when applicable) is available 100% of the time not including scheduled shutdowns pre-approved by the USG. |
| Maintenance of a 0.2 – 0.5 mg/L free chlorine disinfectant residual throughout the water distribution system (except where determined unnecessary by the appropriate authority – committee of COR, Facility Manager, POSHO, MED, and SHEM). | A free chlorine disinfectant residual of 0.2 - 0.5 mg/L shall be maintained through-out the water distribution system (including the furthest points in the water distribution system) 100% of the time based on a written water quality testing plan developed by the Contractor and approved by the appropriate authority (a committee of COR, Facility Manager, POSHO, MED, and FAC). |
| Coliform monitoring as per SHEM guidelines 100% of the time, not including scheduled shutdowns pre-approved by the USG. | Water quality samples are collected and analyzed 100% of the time based on a written water quality testing plan developed by the Contractor and approved by the appropriate authority (a committee of COR, Facility Manager, POSHO, MED, and FAC). |
| Water Supply and Purification areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. | Water Supply, Treatment, Storage, and Distribution areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. |
| EPA approved materials for drinking water systems shall be used 100% of the time. | NSF/ANSI certified chemicals and drinking water system components shall be used 100% of the time unless a waiver has been granted by the appropriate authority, i.e. a committee of the COR, Facility manager, and OBO/FAC. Applicable NSF/ANSI standards include: |
NSF/ANSI 60: Water Treatment Chemicals NSF/ANSI 61: Drinking Water System Components
| Water purification deficiencies identified by the Contractor shall be reported 100% of the time. | Deficiencies in maintenance of water supply, treatment, storage, and distribution will be identified by the Contractor and reported 100% of the time. |
| Water storage tanks shall be drained, cleaned, and disinfected annually per current U.S. Department of State guidelines or AWWA C652-11 "Disinfection of Water Storage Facilities" | |
| Water distribution system valves shall be exercised annually and hydrants flushed annually based on the following AWWA Manuals of Practice: |
M44: Distribution Valves: Selection, Installation, Field Testing and Maintenance, 2nd ed.
M17: Installation, Field Testing, and Maintenance of Fire Hydrants, 4th ed.
Water distribution system pressure shall not drop below 20 psi (1.4 kg/sq cm) in all parts of the system 100% of the time, unless pre-approved by Facility Manager and FAC.
or Water distribution system pressure shall be maintained between 20 - 100 psi in all parts of the system 100% of the time, unless pre-approved by the appropriate authority (i.e. committee of COR, Facility Manager, POSHO, MED, and FAC)
| The water distribution system shall be flushed annually starting at the supply source and continuing to the ends of the system |
| Records of operational parameters and water quality testing results will be kept 100% of the time |
| The potable water supply, treatment, storage, and distribution system equipment must be maintained 100% of the time per equipment manufacturer's instruction and any additional routine/preventative maintenance program requirements established by the Facility Manager. |
| New or repaired water distribution system mains must be disinfected with free chlorine and sampled for coliform bacteria per AWWA Standard C651-14 "Disinfecting Water Mains" 100% of the time before they are put into service. |
Sanitary Sewer and WWTP
| AQL | Suggestions (A. Sandvig): | Notes/Explanations (Asandvig) |
| 90% removal rate of the influent BOD5 and TSS shall be maintained 99.5% of the time. | Wastewater collection and treatment system is operational 100% of the time not including scheduled shutdowns pre-approved by the USG. | |
| Effluent quality of the system shall not exceed 30 mg/L TSS and 30 mg/L BOD5. | Wastewater treatment system achieves effluent quality that does not exceed 30 mg/L TSS and 30 mg/L BOD5 100% of the time. | The key criteria is meeting the effluent quality, so I've combined these two AQLs. The compliance percentage should be based on a permit from the local governmental authority, if that exists. If not, it could be 90%, 95%, 100% - or some variant. I don't believe the DoS has any %criteria in place when a local permit doesn't exist. |
This %criteria can be evaluated based on results of wastewater effluent quality monitoring. Frequency of monitoring may be identified in a written wastewater quality montioring plan.
| Leach field optimum solids level [according to the manufacturer specifications] is 30% to 38% solids and is maintained 99.5% of the time. | ||
| Contractor personnel are trained on the health hazards and of the Emergency Response Plan in the event of interruptions or release/spill of sewage 100% of the time. | Leach field optimum solids level of 30% to 38% solids are maintained 99.5% of the time. | I'm not sure why the 99.5% level was selected, but I don't have an opinion about what it should be. |
| WWTP effluent used in drip Irrigation systems shall meet all environmental health and safety standards 100% of the time. | Contractor personnel are trained on the requirements of the Emergency Response Plan and health hazards resulting from interruptions in service or release/spill of sewage 100% of the time. | |
| Sanitary lift stations are inspected and maintained per the manufacturer’s recommendations to ensure proper operation 98% of the time. | Wastewater treatment plant effluent used in drip irrigation systems shall meet all environmental health and safety standards 100% of the time. | |
| Deficiencies identified by the Contractor shall be reported 100% of the time. | Wastewater collection and treatment systems are inspected and maintained 100% of the time per the equipment manufacturer's recommendations and any additional routine/preventative maintenance program requriements established by the Facility Manager. | Ensure compliance with routine/preventative maintenance criteria for all equipment. |
| Sludge levels in lift stations shall not exceed 15% of vault capacity 98% of the time. | Deficiencies in maintenance of wastewater collection and treatment systems will be identified by the Contractor and reported 100% of the time. | |
| WWTP areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. | Sludge levels in lift stations shall not exceed 15% of vault capacity 98% of the time. | Again, I'm not sure why the 98% value was selected, but I don't have an opinion about what it should be. |
| Wastewater collection and treatment areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. | ||
| Waste water quality samples are collected and analyzed 100% of the time based on a written wastewater quality testing plan developed by the Contractor and approved by the Facility Manager. | ||
| Records of operational parameters and wastewater quality testing results will be kept 100% of the time |
Plumbing
AQL
| Closed loop domestic, hot and chilled water supply systems are to operate within original design parameters 98% of the time, not including scheduled shutdowns pre-approved by the USG. |
| Condition Monitoring on circulating pumps is conducted and documented in accordance with the approved Contractor O&M Plan 98% of the time. |
| Plumbing and Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. |
| Single line diagrams, posted operating instructions and schedules are maintained to reflect the current conditions 100% of the time. Documentation is updated within 2 weeks of system/component change or modification. |
| Plumbing deficiencies identified by the Contractor shall be reported 100% of the time. |
Fire Alarm Suppression
AQL
| Fire pump and sprinkler system are functional 99.5% of the time not including USG approved scheduled shutdowns. |
| Fire alarm and installed suppression systems are functional 99.5% of the time not including scheduled shutdowns pre-approved by the USG. |
| Preventive maintenance work is scheduled and coordinated with the COR, Facility Manager, and POSHO 100% of the time to avoid disrupting normal Embassy operations. |
| All Fire system deficiencies identified by the Contractor shall be reported 100% of the time. |
Elevator Maintenance
AQL
| Elevators and equipment at all facilities identified in the contract are operational 99.5% of the time not including scheduled shutdowns pre-approved by the USG. |
| Emergency Calls and Repairs are made consistent with Response times outlined in this SOW and accurate reporting of incidents shall be provided within two (2) business days. |
| Condition Monitoring, Vibration Analysis, and Performance Factors are conducted and documented in accordance with the approved Operation and Maintenance Plan and this SOW 98% of the time. |
| Elevator cars and mechanical areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. |
| Elevator Work Orders are completed on time and in accordance with all contract requirements 98% of the time. |
| All deficiencies identified by the Contractor shall be reported 100% of the time. |
Fuel Receiving, Storage
AQL
| Bi-weekly reports of fuel inventory and estimated days of remaining fuel supply are prepared and delivered to the COR and FAC. |
| Fuel storage capacity shall not fall below 85% at any time. |
| Meters are calibrated and certified to an accuracy of plus or minus 0.3 percent annually. |
| Underground storage tanks are maintained and managed per applicable codes and standards 100% of the time. |
| Fuel quality testing is performed on a regular basis per applicable codes and standards or as needed. |
| All deficiencies identified by the Contractor shall be reported 100% of the time. |
| Fuel sensors and monitoring devices shall be operational, tested, and calibrated per manufacturer's requirements. |
| Fuel distribution devices and fuel pumps shall be operational, tested, and calibrated per manufacturer's requirements. |
| Fuel receiving equipment and procedures including emergency cleanup kits shall be up to date, on hand in operable condition and required quantities for the puropse. Procedures shall follow American Petrolium Instutite (API) Guidelines. |
Thermal and Moisture Protection
| AQL |
| Thermal and moisture protection systems, accessories and appurtenances are maintained consistent with professional industry standards and as indicated in the Contractor O&M Plan100% of the time. |
| Thermal and Moisture protection Work Orders are completed on time and in accordance with all contract requirements 98% of the time. |
| Roof tops and roof-top maintenance areas are maintained, clean, free of debris and in an orderly manner with required signage and documentation at all times. |
| Emergency Thermal and Moisture Protection events (roof leaks, etc.) are addressed immediately upon detection 100% of the time. |
| GFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, available, calibrated, and tested as required by the manufacturer. |
| Contractor will report any 3rd party presence, alterations or additions on roof areas immediately to Facility Management 100% of the time. |
| All deficiencies identified by the Contractor shall be reported 100% of the time. |
Streets and Walks
| AQL |
| Streets, walkways, drives, curbs and gutters are maintained, clean and clear of debris, snow and ice consistent with best municipal standards and practices prone to similar conditions and as indicated in the Contractor O&M Plan 95% of the time. |
| Formal paths, building entrances, stairs, ramps and rails are maintained, clean and clear of debris, snow and ice as indicated in the Contractor O&M Plan 95% of the time. |
| GFE specialty tools/equipment provided to the Contractor for maintenance and repair shall be fully operational, available, calibrated, and tested as required by the manufacturer. |
| Deficiencies and damages to streets, paths, walkways, drives, curbs and gutters encountered and identified by the Contractor are reported 100% of the time. |
| Repairs to streets, walkways, drives, curbs and gutters are conducted in a timely manner with like materials by the Contractor within 7 days from the time they are identified 95% of the time. |
Building Trades
AQL
| Work carried out by the Building Trades is executed with a high degree of craftsmanship, skill and consistent with acceptable industry standards and as indicated in the Contractor O&M Plan100% of the time. |
| Building Trades work sites, shop areas, fabrication areas and all other areas of operation are maintained, clean, free of extraneous debris or garbage and in an orderly manner at all times. |
| Emergency Building Trades events (failures or inadvertent damage, etc.) are addressed immediately upon detection or awareness or as reported 100% of the time. |
| GFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, available, calibrated, and tested as required by the manufacturer and for their intended purposes. |
Work Order CMMS
| AQL |
| CMMS reports are submitted on time as per contract deliverable requirements 100% of the time. |
| Deficiencies that are identified by the Contractor shall be reported in the proper Work Order format 100% of the time. |
| Any delays in the completion of a Work Order within service standards must be communicated with the customer and Facility Management along with new anticipated date of completion and placed "on hold" in CMMS 100% of the time. |
| Materials that are used in the completion of a Work Order shall be annotated within the Work Order itself. |
| The expenditure of hours worked in the completion of a Work Order shall be noted within the Work Order itself. |
| Work Order service standards for all types of work requests shall be met 100% of the time. |
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