Attachment_22_QASP_Surveillance_Matrix_with_latest_AQL's_june_9_2015.xlsx
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Attachment 22- Quality Assurance and Surveillance Plan Matrix
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QASP
| Contract Section | Performance Objective / Elements | Standards / AQL | Inspection | Calculation / Ratings (see above) | ||
| What | How/ Method* | When/ Freq | ||||
| C.3.1.1 | General Requirements | Contractor shall submit a final Program Management Plan (PMP) sixty (60) calendar days after Contract Award for the USG approval. | COR will review O&M Plan Deliverable and periodically audit WOW or GMMS for data quality and proper use. | Deliverable Review and Random System Audits. M1/M2 | 45 calendar days after Contract Award and monthly audits | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.1.3 | General Requirements | A site-specific Quality Control Plan is developed and submitted thirty (30) calendar days after contract award to the USG for approval. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | 30 calendar days after Contract Award | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.1.4 | General Requirements | Cost Control Plan (CCP) The CCP is due thirty (30) calendar days after Contract Start. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | 30 calendar days after Contract Award | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.3 | General Requirements | Contractor shall submit a final Operations and Maintenance (O&M) Plan forty-five (45) calendar days after Contract Award for the USG approval. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | 45 calendar days after Contract Award | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.1.5 | General Requirements | Contractor shall submit a site-specific Occupational Safety and Health Plan addressing applicable components of 29 CFR 1910, 29 CFR 1926 and EM385-1-1 sixty (60) calendar days after Contract Start, developed and submitted to the USG for approval. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | 60 calendar days after Contract Start | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| General Requirements | Contractor executes contract performance requirements as identified in all Acceptable Quality Levels and in accordance with all applicable References, Codes and Standards. | COR evaluates performance during regular inspection and audits of on going work and deliverables. | Random System Audits | Ongoing | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |
| C.3.7.2 | General Requirements | Contractor shall submit an Equipment Inventory thirty (30) calendar days after Contract start. And then annually the contractor must resubmit. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | 30 calendar days after Contract Award | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.24 | General Requirements | Initial FCA is completed and delivered to the COR within thirty (30) calendar of Contract Award including detailed itemized cost estimate for correcting initially identified deficiencies if any. The USG reserves the right to review and determine if action is required, and how the action is executed. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | 30 calendar days after Contract Award and Annual upon delivery due date | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| General Requirements | Immediate adjustments or corrections identified during the initial FCA that fall within the scope of routine preventive maintenance required by this contract are made at no additional cost to the USG. | COR evaluates performance during regular inspection and audits of on going work and deliverables. | M1, M2 | Ongoing | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |
| C.3.3 | General Requirements | O&M plan is provided as required and provides a detailed list of facilities, systems, and equipment explaining the RCM approach and Failure Mode and Effect Analysis (FMEA). | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | 45 calendar days after Contract Award | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| General Requirements | O&M plan contains a detailed approach the contractor will use to complete mean time to repair (MTTR) and mean time between failure (MTBF) analyses. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | 45 calendar days after Contract Award | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |
| General Requirements | O&M plan contains the process required to conduct root cause failure analysis of system and equipment failures including how the contractor will utilize this information to improve reliability and overall efficiency and effectiveness. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | 45 calendar days after Contract Award | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |
| C.3.7.6.2 | General Requirements | O&M plan contains a Hazardous Materials Inventory as an Appendix to the Operation Plan | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | 45 calendar days after Contract Award | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| General Requirements | Shift logs will be accurate and in English for each equipment and system listed in C.4. | Deliverable Review and Random System Audits. M1/M2 | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.5.2 | General Requirements | Staffing Plan | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | At Deliverable due date and Annual upon delivery due date | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.4 | General Requirements | Transition Plan and Schedule are submitted to USG for approval as required. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | Deliverable Due date and on going through transition | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.8.12 | General Requirements | Contractor shall submit the Initial Vetting Process | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | Deliverable Due date and on going through transition | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| General Requirements | Transition Plan and Schedule are executed in timely manner resulting in a seamless transition from the incumbent contractor to the new contractor. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | Deliverable Due date and on going through transition | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |
| C.3.5 | General Requirement - Maintenance Program and Procedures | Reactive, Preventive Maintenance, Predictive Maintenance are executed and recorded in accordance with the approved O&M Plan 98% of the time. | COR will review maintenance records and compare to approved O&M Plan | M1, M2, M3 | Monthly and during random inspections | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.5 | General Requirement - Maintenance Program and Procedures | Service calls and repair requests are received and entered into the CMMS immediately upon receipt 98% of the time. | COR will review maintenance records and compare to approved O&M Plan | M1, M2, M3 | Monthly and during random inspections | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.5 | General Requirement - Maintenance Program and Procedures | Service calls and repairs are completed in accordance with the established time frames 98% of the time. | COR will review maintenance records and compare to approved O&M Plan | M1, M2, M3 | Monthly and during random inspections | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.5 | General Requirement - Maintenance Program and Procedures | Repairs are completed such that no repeat calls are required on the same areas or systems within sixty (60) calendar days after completion of the original work 98% of the time. | COR will review maintenance records | M1, M2, M3 | Monthly and during random inspections | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.5 | General Requirement - Maintenance Program and Procedures | Mean time to repair (MTTR) and mean time between failure (MTBF) data is recorded and analyzed for all critical equipment or system failures 100% of the time. | COR will review maintenance records | M1, M2, M3 | Monthly and during random inspections | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.5 | General Requirement - Maintenance Program and Procedures | Actions are initiated to correct unacceptable equipment or system MTTR and MTBF performance. | COR will review maintenance records | M1, M2, M3 | Monthly and during random inspections | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.6 | General Requirements - Computerized Maintenance Management Software (CMMS) | CMMS is populated with all required facilities, equipment, operation and maintenance program information within thirty (30) calendar days following approval of the O&M Plan. | Review of CMMS and compare to approved O&M | M2 | 30 days following O&M Plan approval | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.6 | General Requirements - Computerized Maintenance Management Software (CMMS) | CMMS is used to identify, control, track, and schedule preventive maintenance work, service calls, and equipment inventory 95% of the time. | Review of CMMS and compare to approved O&M | M1 | Quarterly or more frequrent if needed | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.6 | General Requirements - Computerized Maintenance Management Software (CMMS) | CMMS reporting function are used to track and report Work Order performance. | Review of CMMS and compare to approved O&M | M1 | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |
| C.3.6 | General Requirements - Computerized Maintenance Management Software (CMMS) | Reports, annual inventory and other CMMS data are delivered in a format and medium approved by the COR. | COR review of annual inventory and other CMMS data | M2 | Annually | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| C.3.7.1 | General Requirement | Generalized and site specific Safety Training Program is developed and submitted to the USG for approval. | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | At Deliverable due date | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
| General Requirement | Contractor quality control and safety managers have a direct line of reporting to an officer of the company and an indirect line of reporting to the Project Manager | COR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirements | Deliverable Review and Random System Audits. M1/M2 | At Deliverable due date | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |
| C.4.1 | Electrical Systems | Electrical power is generated and distributed to all switchgear, panels, outlets, fixtures and equipment at all facilities identified in the contract 99.5% of the time not including scheduled shutdowns pre-approved by the USG. | COR will evaluate a | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.1 | Electrical Systems | Condition Monitoring is conducted and documented in accordance with the approved Contractor O&M Plan 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.1 | Electrical Systems | Electrical Work Orders are completed on time and in accordance with all contract requirements 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.1 | Electrical Systems | All Electrical Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.1 | Electrical Systems | One-line diagrams, posted operating instructions and schedules shall be maintained to reflect the as–built condition 100% of the time. Documentation shall be updated within 2 weeks of system/component modification or when errors to existing as-built drawings are identified. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.1 | Electrical Systems | Electrical systems and equipment will be maintained as per the approved Contractor O&M Plan 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.1 | Electrical Systems | GFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, calibrated, and tested as required by the manufacturer. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.1 | Electrical Systems | Electrical deficiencies identified by the Contractor shall be reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.2 | Mechanical Systems, HVAC | For occupied spaces the correct temperature and humidity will be maintained within the acceptable set point limits 98% of the time (winter months: 21 +/- 1 degree Celsius at 35% +/- 10% relative humidity and summer months: 23 +/- 1 degree Celsius at 50% +/- 10% relative humidity). | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.2 | Mechanical Systems, HVAC | Telecom and data processing rooms shall ensure N+1 condition capability 100% of the time at temperature and humidity readings as per manufacturer's recommendation. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.2 | Mechanical Systems, HVAC | For all other conditioned spaces and buildings, the Contractor shall maintain temperature and humidity in accordance with original design, specifications and applicable codes and standards 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.2 | Mechanical Systems, HVAC | Condition Monitoring is conducted and documented in accordance with the approved O&M Plan 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.2 | Mechanical Systems, HVAC | Mechanical and Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.2 | Mechanical Systems, HVAC | Mechanical and utility Work Orders are completed on time and in accordance with all contract requirements 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.2 | Mechanical Systems, HVAC | Single-line diagrams, posted operating instructions and schedules are maintained to reflect the acceptable operational conditions 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.2 | Mechanical Systems, HVAC | For sealed buildings with Chem Bio filtration the Contractor shall maintain systems in accordance with original design specifications and OBO/CFSM/FAC/ESPS requirements 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.2 | Mechanical Systems, HVAC | For all other buildings than sealed buildings the Contractor shall maintain HVAC systems in accordance with original design, and applicable codes and standards 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.2 | Mechanical Systems, HVAC | HVAC deficiencies identified by the Contractor shall be reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.3 | BAS PMS | The BAS/PMS shall ensure that all facility systems and equipment monitored meet the functional requirements listed in the applicable AQLs at all times. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.3 | BAS PMS | Contractor demonstrates that Post has an accurately functioning BAS/PMS System and components 98% of the time not including scheduled shutdowns pre-approved by the USG. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.3 | BAS PMS | BAS/PMS Software patches and updates are completely installed within seventy-two (72) hours of factory notification. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.3 | BAS PMS | BAS/PMS documentation, reports, logs, as-builts, data, electronic files and backups are accurately maintained in accordance with the contract requirements monthly. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.3 | BAS PMS | A monthly report is submitted which shows the trend of temperature and RH in 10 USG defined zones including alarms, points out of service, and points in operator override. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.3 | BAS PMS | Alarm History and Trend log files are reviewed on a daily basis and exceptions are reported. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.4 | Water Supply and Purification | Potable water systems (water supply, treatment, storage, and distribution, i.e. pumps, piping, valves, hydrants,water coolers and fountains, and exterior irrigation systems - when applicable) is available 100% of the time not including scheduled shutdowns pre-approved by the USG. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.4 | Water Supply and Purification | A free chlorine disinfectant residual of 0.2 - 0.5 mg/L shall be maintained through-out the water distribution system (including the furthest points in the water distribution system) 100% of the time based on a written water quality testing plan developed by the Contractor and approved by the appropriate authority (a committee of COR, Facility Manager, POSHO, MED, and FAC). | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.4 | Water Supply and Purification | Water quality samples are collected and analyzed 100% of the time based on a written water quality testing plan developed by the Contractor and approved by the appropriate authority (a committee of COR, Facility Manager, POSHO, MED, and FAC). | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.4 | Water Supply and Purification | Water Supply, Treatment, Storage, and Distribution areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.4 | Water Supply and Purification | NSF/ANSI certified chemicals and drinking water system components shall be used 100% of the time unless a waiver has been granted by the appropriate authority, i.e. a committee of the COR, Facility manager, and OBO/FAC. Applicable NSF/ANSI standards include: |
NSF/ANSI 60: Water Treatment Chemicals
| NSF/ANSI 61: Drinking Water System Components | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||||
| C.4.4 | Water Supply and Purification | Deficiencies in maintenance of water supply, treatment, storage, and distribution will be identified by the Contractor and reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.4 | Water Supply and Purification | Water storage tanks shall be drained, cleaned, and disinfected annually per current U.S. Department of State guidelines or AWWA C652-11 "Disinfection of Water Storage Facilities" | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.4 | Water Supply and Purification | Water distribution system valves shall be exercised annually and hydrants flushed annually based on the following AWWA Manuals of Practice: |
M44: Distribution Valves: Selection, Installation, Field Testing and Maintenance, 2nd ed.
| M17: Installation, Field Testing, and Maintenance of Fire Hydrants, 4th ed. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | |||
| C.4.4 | Water Supply and Purification | Water distribution system pressure shall not drop below 20 psi (1.4 kg/sq cm) in all parts of the system 100% of the time, unless pre-approved by Facility Manager and FAC. |
or
| Water distribution system pressure shall be maintained between 20 - 100 psi in all parts of the system 100% of the time, unless pre-approved by the appropriate authority (i.e. committee of COR, Facility Manager, POSHO, MED, and FAC) | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||||
| C.4.4 | Water Supply and Purification | The water distribution system shall be flushed annually starting at the supply source and continuing to the ends of the system | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.4 | Water Supply and Purification | Records of operational parameters and water quality testing results will be kept 100% of the time | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.4 | Water Supply and Purification | The potable water supply, treatment, storage, and distribution system equipment must be maintained 100% of the time per equipment manufacturer's instruction and any additional routine/preventative maintenance program requirements established by the Facility Manager. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.4 | Water Supply and Purification | New or repaired water distribution system mains must be disinfected with free chlorine and sampled for coliform bacteria per AWWA Standard C651-14 "Disinfecting Water Mains" 100% of the time before they are put into service. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Wastewater collection and treatment system is operational 100% of the time not including scheduled shutdowns pre-approved by the USG. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Wastewater treatment system achieves effluent quality that does not exceed 30 mg/L TSS and 30 mg/L BOD5 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Leach field optimum solids level of 30% to 38% solids are maintained 99.5% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Contractor personnel are trained on the requirements of the Emergency Response Plan and health hazards resulting from interruptions in service or release/spill of sewage 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Wastewater treatment plant effluent used in drip irrigation systems shall meet all environmental health and safety standards 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Wastewater collection and treatment systems are inspected and maintained 100% of the time per the equipment manufacturer's recommendations and any additional routine/preventative maintenance program requriements established by the Facility Manager. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Deficiencies in maintenance of wastewater collection and treatment systems will be identified by the Contractor and reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Sludge levels in lift stations shall not exceed 15% of vault capacity 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Wastewater collection and treatment areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Waste water quality samples are collected and analyzed 100% of the time based on a written wastewater quality testing plan developed by the Contractor and approved by the Facility Manager. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.5 | Sanitary Sewer and Waste Water Treatement Systems | Records of operational parameters and wastewater quality testing results will be kept 100% of the time | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.6 | Plumbing | Closed loop domestic, hot and chilled water supply systems are to operate within original design parameters 98% of the time, not including scheduled shutdowns pre-approved by the USG. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.6 | Plumbing | Condition Monitoring on circulating pumps is conducted and documented in accordance with the approved Contractor O&M Plan 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.6 | Plumbing | Plumbing and Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.6 | Plumbing | Single line diagrams, posted operating instructions and schedules are maintained to reflect the current conditions 100% of the time. Documentation is updated within 2 weeks of system/component change or modification. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.6 | Plumbing | Plumbing deficiencies identified by the Contractor shall be reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.7 | Fire Protection, Suppression and Life Safety Systems. | Fire pump and sprinkler system are functional 99.5% of the time not including USG approved scheduled shutdowns. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.7 | Fire Protection, Suppression and Life Safety Systems. | Fire alarm and installed suppression systems are functional 99.5% of the time not including scheduled shutdowns pre-approved by the USG. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.7 | Fire Protection, Suppression and Life Safety Systems. | Preventive maintenance work is scheduled and coordinated with the COR, Facility Manager, and POSHO 100% of the time to avoid disrupting normal Embassy operations. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.7 | Fire Protection, Suppression and Life Safety Systems. | All Fire system deficiencies identified by the Contractor shall be reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.8 | Elevator Maintenance | Elevators and equipment at all facilities identified in the contract are operational 99.5% of the time not including scheduled shutdowns pre-approved by the USG. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.8 | Elevator Maintenance | Emergency Calls and Repairs are made consistent with Response times outlined in this SOW and accurate reporting of incidents shall be provided within two (2) business days. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.8 | Elevator Maintenance | Condition Monitoring, Vibration Analysis, and Performance Factors are conducted and documented in accordance with the approved Operation and Maintenance Plan and this SOW 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.8 | Elevator Maintenance | Elevator cars and mechanical areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.8 | Elevator Maintenance | Elevator Work Orders are completed on time and in accordance with all contract requirements 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.8 | Elevator Maintenance | All deficiencies identified by the Contractor shall be reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.9 | Fuel Storage and Distribution | Bi-weekly reports of fuel inventory and estimated days of remaining fuel supply are prepared and delivered to the COR and FAC. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.9 | Fuel Storage and Distribution | Fuel storage capacity shall not fall below 85% at any time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.9 | Fuel Storage and Distribution | Meters are calibrated and certified to an accuracy of plus or minus 0.3 percent annually. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.9 | Fuel Storage and Distribution | Underground storage tanks are maintained and managed per applicable codes and standards 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.9 | Fuel Storage and Distribution | Fuel quality testing is performed on a regular basis per applicable codes and standards or as needed. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.9 | Fuel Storage and Distribution | All deficiencies identified by the Contractor shall be reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.9 | Fuel Storage and Distribution | Fuel sensors and monitoring devices shall be operational, tested, and calibrated per manufacturer's requirements. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.9 | Fuel Storage and Distribution | Fuel distribution devices and fuel pumps shall be operational, tested, and calibrated per manufacturer's requirements. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.10 | Roof and Roofing Systems | Thermal and moisture protection systems, accessories and appurtenances are maintained consistent with industry standards and as indicated in the Contractor O&M Plan100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.10 | Roof and Roofing Systems | Thermal and Moisture protection Work Orders are completed on time and in accordance with all contract requirements 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.10 | Roof and Roofing Systems | Roof tops and roof-top maintenance areas are maintained, clean, free of debris and in an orderly manner with required signage and documentation at all times. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.10 | Roof and Roofing Systems | Emergency Thermal and Moisture Protection events (roof leaks, etc.) are addressed immediately upon detection 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.10 | Roof and Roofing Systems | GFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, calibrated, and tested as required by the manufacturer. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.10 | Roof and Roofing Systems | Contractor will report any 3rd party presence, alterations or additions on roof areas immediately to Facility Management 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.10 | Roof and Roofing Systems | All deficiencies identified by the Contractor shall be reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.11 | Streets and Walks (curbs, gutters and paving) | Streets, walkways, drives, curbs and gutters are maintained, clean and clear of debris consistent with industry best practices and as indicated in the Contractor O&M Plan 95% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.11 | Streets and Walks (curbs, gutters and paving) | Walkways, formal paths, building entrances, stairs, ramps and rails are maintained, clean and clear of debris consistent with industry best practices and as indicated in the Contractor O&M Plan 95% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.11 | Streets and Walks (curbs, gutters and paving) | GFE specialty tools/equipment provided to the Contractor for maintenance and repair shall be fully operational, calibrated, and tested as required by the manufacturer. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.11 | Streets and Walks (curbs, gutters and paving) | Repairs to streets, walkways, drives, curbs and gutters shall be repaired by the Contractor within 7 days 95% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.11 | Streets and Walks (curbs, gutters and paving) | Repairs to streets, walkways, drives, curbs and gutters shall be repaired with like material by the Contractor according to the O&M Plan 98% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.11 | Streets and Walks (curbs, gutters and paving) | All deficiencies identified by the Contractor shall be reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.12 | Building Trades | Work carried out by the Building Trades is executed with a high degree of craftsmanship, skill and consistent with acceptable industry standards and as indicated in the Contractor O&M Plan 99% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.12 | Building Trades | Building Trades work sites, shop areas, fabrication areas and all other areas of operation are maintained, clean, free of extraneous debris or garbage and in an orderly manner at all times. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.12 | Building Trades | Emergency Building Trades events (failures or inadvertent damage, etc.) are addressed immediately upon detection or as reported 100% of the time. | Performance will be rated in accordance with section 3.0-Performance Rating Definition | ||
| C.4.12 | Building Trades | GFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, calibrated, and tested as required by the manufacturer. | Performance will be rated in accordance with section 3.0-Performance Rating Definition |
KPI
Metric Goal KPI Data Source Comments
| System/ Equipment availability | % = (Available Hours/Hours Required in Reporting Period) X 100 | BAS, Power Monitoring, Equipment Run Hours | 99.5% between BAS & Power Monitoring | |
| Scheduled compliance | ≥ 90% | % = (Total Hours Worked on Scheduled Jobs/Total Hours Scheduled) X 100 | Monthly Activity Report/CMMS | Month by Month basis |
| Backlog deferred work orders | < 6 Crew Weeks | Weeks = Total Estimated Hours of all Open Work Orders/ Actual Hours Available to Schedule Each Week | Monthly Activity Report/CMMS | Balance backlog vs. O.T |
| Emergency hours worked | ≤ 10% | % = (Emergency Hours Worked/Total Labor Hours in Reporting Period) X 100 | Monthly Pay Applications, Timesheets | Callout logs |
| PM vs. Repair | 70/30 | % = (PM Hours Worked/(PM+Repair Hours in Reporting Period)) X 100 | Monthly Activity Report/CMMS | |
| Repeat work orders (pereto analysis) | Monthly Activity Report/CMMS (WOW export to Excel | |||
| Operating Efficiency vs. Commisioning specs | Coefficient of Performance (COP) for Chillers and KW-Hr/leter got Gensets | BAS Report for Chiller and PMS fo Gensets | Part of Strategic Plan |
General Requirements AQL Column1 Column2
| Contractor shall submit a final Program Management Plan (PMP) sixty (60) calendar days after Contract Award for the USG approval. | C.3.1.1 | |
| A site-specific Quality Control Plan is developed and submitted thirty (30) calendar days after contract award to the USG for approval. | C.3.1.3 | |
| Cost Control Plan (CCP) The CCP is due thirty (30) calendar days after Contract Start. | C.3.1.4 | |
| Contractor shall submit a final Operations and Maintenance (O&M) Plan forty-five (45) calendar days after Contract Award for the USG approval. | C.3.3 | |
| Contractor shall submit a site-specific Occupational Safety and Health Plan addressing applicable components of 29 CFR 1910, 29 CFR 1926 and EM385-1-1 sixty (60) calendar days after Contract Start, developed and submitted to the USG for approval. | C.3.1.5 | C.3.7.1 |
| Contractor executes contract performance requirements as identified in all Acceptable Quality Levels and in accordance with all applicable References, Codes and Standards. | ||
| Contractor shall submit an Equipment Inventory thirty (30) calendar days after Contract start. And then annually the contractor must resubmit. | C.3.7.2 | |
| Initial FCA is completed and delivered to the COR within thirty (30) calendar of Contract Award including detailed itemized cost estimate for correcting initially identified deficiencies if any. The USG reserves the right to review and determine if action is required, and how the action is executed. | C.3.24 | |
| Immediate adjustments or corrections identified during the initial FCA that fall within the scope of routine preventive maintenance required by this contract are made at no additional cost to the USG. | ||
| O&M plan is provided as required and provides a detailed list of facilities, systems, and equipment explaining the RCM approach and Failure Mode and Effect Analysis (FMEA). | C.3.3 | |
| O&M plan contains a detailed approach the contractor will use to complete mean time to repair (MTTR) and mean time between failure (MTBF) analyses. | ||
| O&M plan contains the process required to conduct root cause failure analysis of system and equipment failures including how the contractor will utilize this information to improve reliability and overall efficiency and effectiveness. | ||
| O&M plan contains a Hazardous Materials Inventory as an Appendix to the Operation Plan | C.3.7.6.2 | |
| Shift logs will be accurate and in English for each equipment and system listed in C.4. | ||
| Staffing Plan | C.5.2 | |
| Transition Plan and Schedule are submitted to USG for approval as required. | C.3.4 | |
| Contractor shall submit the Initial Vetting Process | C.3.8.12 | |
| Transition Plan and Schedule are executed in timely manner resulting in a seamless transition from the incumbent contractor to the new contractor. | ||
| Reactive, Preventive Maintenance, Predictive Maintenance are executed and recorded in accordance with the approved O&M Plan 98% of the time. | ||
| Service calls and repair requests are received and entered into the CMMS immediately upon receipt 98% of the time. | ||
| Service calls and repairs are completed in accordance with the established time frames 98% of the time. | ||
| Repairs are completed such that no repeat calls are required on the same areas or systems within sixty (60) calendar days after completion of the original work 98% of the time. | ||
| Mean time to repair (MTTR) and mean time between failure (MTBF) data is recorded and analyzed for all critical equipment or system failures 100% of the time. | ||
| Actions are initiated to correct unacceptable equipment or system MTTR and MTBF performance. | ||
| CMMS is populated with all required facilities, equipment, operation and maintenance program information within thirty (30) calendar days following approval of the O&M Plan. | ||
| CMMS is used to identify, control, track, and schedule preventive maintenance work, service calls, and equipment inventory 95% of the time. | ||
| CMMS reporting function are used to track and report Work Order performance. | ||
| Reports, annual inventory and other CMMS data are delivered in a format and medium approved by the COR. | ||
| Generalized and site specific Safety Training Program is developed and submitted to the USG for approval. | C.3.7.1 | |
| Contractor quality control and safety managers have a direct line of reporting to an officer of the company and an indirect line of reporting to the Project Manager |
Electrical Distro Power G
AQL
| Electrical power is generated and distributed to all switchgear, panels, outlets, fixtures and equipment at all facilities identified in the contract 99.5% of the time not including scheduled shutdowns pre-approved by the USG. |
| Condition Monitoring is conducted and documented in accordance with the approved Contractor O&M Plan 98% of the time. |
| Electrical Work Orders are completed on time and in accordance with all contract requirements 98% of the time. |
| All Electrical Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. |
| One-line diagrams, posted operating instructions and schedules shall be maintained to reflect the as–built condition 100% of the time. Documentation shall be updated within 2 weeks of system/component modification or when errors to existing as-built drawings are identified. |
| Electrical systems and equipment will be maintained as per the approved Contractor O&M Plan 98% of the time. |
| GFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, calibrated, and tested as required by the manufacturer. |
| Electrical deficiencies identified by the Contractor shall be reported 100% of the time. |
HVAC
AQL
| For occupied spaces the correct temperature and humidity will be maintained within the acceptable set point limits 98% of the time (winter months: 21 +/- 1 degree Celsius at 35% +/- 10% relative humidity and summer months: 23 +/- 1 degree Celsius at 50% +/- 10% relative humidity). |
| Telecom and data processing rooms shall ensure N+1 condition capability 100% of the time at temperature and humidity readings as per manufacturer's recommendation. |
| For all other conditioned spaces and buildings, the Contractor shall maintain temperature and humidity in accordance with original design, specifications and applicable codes and standards 98% of the time. |
| Condition Monitoring is conducted and documented in accordance with the approved O&M Plan 98% of the time. |
| Mechanical and Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. |
| Mechanical and utility Work Orders are completed on time and in accordance with all contract requirements 98% of the time. |
| Single-line diagrams, posted operating instructions and schedules are maintained to reflect the acceptable operational conditions 100% of the time. |
| For sealed buildings with Chem Bio filtration the Contractor shall maintain systems in accordance with original design specifications and OBO/CFSM/FAC/ESPS requirements 98% of the time. |
| For all other buildings than sealed buildings the Contractor shall maintain HVAC systems in accordance with original design, and applicable codes and standards 98% of the time. |
| HVAC deficiencies identified by the Contractor shall be reported 100% of the time. |
BAS PMS
AQL
| The BAS/PMS shall ensure that all facility systems and equipment monitored meet the functional requirements listed in the applicable AQLs at all times. |
| Contractor demonstrates that Post has an accurately functioning BAS/PMS System and components 98% of the time not including scheduled shutdowns pre-approved by the USG. |
| BAS/PMS Software patches and updates are completely installed within seventy-two (72) hours of factory notification. |
| BAS/PMS documentation, reports, logs, as-builts, data, electronic files and backups are accurately maintained in accordance with the contract requirements monthly. |
| A monthly report is submitted which shows the trend of temperature and RH in 10 USG defined zones including alarms, points out of service, and points in operator override. |
| Alarm History and Trend log files are reviewed on a daily basis and exceptions are reported. |
Water Supply and Purification AQL Water Supply, Treatment, Storage, and Distribution AQL
| Potable water systems, water treatment and distribution systems, water coolers and fountains, hot/chilled water systems, (exterior irrigation systems - when applicable) are available 100% of the time not including scheduled shutdowns pre-approved by the USG. | Potable water systems (water supply, treatment, storage, and distribution, i.e. pumps, piping, valves, hydrants,water coolers and fountains, and exterior irrigation systems - when applicable) is available 100% of the time not including scheduled shutdowns pre-approved by the USG. | |
| Maintenance of a 0.2 – 0.5 mg/L free chlorine disinfectant residual throughout the water distribution system (except where determined unnecessary by the appropriate authority – committee of COR, Facility Manager, POSHO, MED, and SHEM). | A free chlorine disinfectant residual of 0.2 - 0.5 mg/L shall be maintained through-out the water distribution system (including the furthest points in the water distribution system) 100% of the time based on a written water quality testing plan developed by the Contractor and approved by the appropriate authority (a committee of COR, Facility Manager, POSHO, MED, and FAC). | Current DoS policy (SHEM 2004) indicates that water is unsafe if there is no measurable chlorine residual (0.2-0.5 ppm) measured at the tap. I presume this means that this criteria must be met 100% of the time (i.e. in all samples analyzed according to the written testing plan). |
(NOTE: The SHEM 2004 document also indicates that U.S. EPA primary and secondary drinking water standards are to be used as "guidelines for assessing water quality for safe drinking". EPA regulations say there must be a detectable residual in 95% of samples collected over 2 consecutive months (from samples collected at the same locations as total coliform samples). So - an argument could be made that this criteria should be met 95% of samples collected over a two month period).
Coliform monitoring as per SHEM guidelines 100% of the time, not including scheduled shutdowns pre-approved by the USG. Water quality samples are collected and analyzed 100% of the time based on a written water quality testing plan developed by the Contractor and approved by the appropriate authority (a committee of COR, Facility Manager, POSHO, MED, and FAC). Current DoS policy (SHEM 2004) is to meet U.S. EPA regulations for Safe Drinking Water based on a written water testing plan.
(NOTE: Current DoS policy (SHEM 2004) indicates that microbials are of primary concern and nitrates, lead, total trihalomethanes (TTHMs), and fluoride "merit specific consideration after microbiological concerns". There are additional regulated inorganic (IOC), synthetic organic (SOC), volatile organic (VOC), and other disinfectant/disinfction by-product contaminants (DDBP) that are currently regulated by USEPA that should be addressed in the the written water quality testing plan.
| Water Supply and Purification areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. | Water Supply, Treatment, Storage, and Distribution areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time. |
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