E- SecJ ExhC Past_Performance_Questionnaire.pdf

SECTION J

EXHIBIT C – PAST PERFORMANCE QUESTIONNAIRE

Your immediate attention is requested no later than , please email the completed survey form directly to Laws2@state.gov or mail to:

U.S. Department of State

Office of Acquisition Management (A/LM/AQM)

Attn: Stephen Law

P.O. Box 9115 Rosslyn Station

Arlington VA 22219

You have been identified as a contact for___________ (insert name of Offeror). Using the rating table, please provide concise comments and ratings regarding your overall assessment of the Offeror’s performance on the contract identified below.

Please complete this questionnaire based on the following guidance. Handwritten responses are sufficient.

Indicate, based on the codes below, the contractor’s performance on the identified program. Assessments should reflect only contractor liable performance. The following is a definition of the scoring levels:

PERFORMANCE LEVEL CODE

EXCELLENT (E) Indicates that the contractor’s performance within the area of evaluation clearly exceeds contractual requirements.

GOOD (G) Indicates no problems exist in the area of evaluation or has only minor problems for which solutions are in hand.

MARGINAL (M) Indicates the area of evaluation contains an existing problem for which there is doubt whether the identified solution is adequate but the problem appears to be within the contractor’s ability to solve.

UNACCEPTABLE (U) Indicates a serious problem exists in the evaluation area which may be outside the contractor’s ability to solve. The contractor is in danger of not being able to satisfy contractual requirements and timely recovery in not likely.

NEUTRAL (N) Performance did not include such efforts or performance was not observed.

Please circle a letter corresponding to your rating or ‘N’ if you are unable to provide a rating for an area.

FOR ANY RATING BELOW SATISFACTORY, A CLARIFICATION AND EXPLANATION IS

REQUESTED. IF MORE SPACE IS NEEDED, USE THE BACK OF THIS QUESTIONNAIRE.

You are urged to add to your knowledge of the contractor’s performance with the judgment of others in your organization. In addition to completing the attached questionnaire for the identified program, we solicit your comments on other similar programs for which your activity has contracts with this offeror.

Return the completed questionnaire to the requestor in a sealed envelope with the responder’s signature over the seal or direct to email address listed below.

If you have any questions, please contact Stephen Law: Laws2@state.gov mailto:Laws2@state.gov

PROGRAM IDENTIFICATION

A. Contractor Name/Division:

B. Contract Number:

C. Contract Effort or Program Title:

D. Contract Type:

E. Estimated Amount/Annual Volume of Service:

F. Period of Performance:

G. Brief Description of contract effort or task:

MANAGEMENT ABILITY AND EFFECTIVENESS

1. The contractor provided experienced executives, including project manager and supervisors and replacements with the technical and administrative qualifications required to meet the contract requirements.

E G M U N

2. The contractor’s delegation of authority to project manager and supervisors met contract requirements.

3. The contractor provided adequate resources (personnel/equipment) in each specialty necessary to fulfill contractual requirements.

4. The contractor provided effective emergency response actions and corrective actions to cover incidents such as: disruption of utilities, accidents, material shortages, safety, security, and hazardous materials handling incidents.

QUALITY

1. Contractor provided effective Quality/ Inspection procedures and personnel to meet contract requirements.

2. When deficiencies were reported, the contractor took effective corrective actions pursuant to their Quality Control procedures.

3. Contractor completed projects and subsequent corrective actions, including punch-list items, in a timely manner.

4. Overall quality of the services provided under the contract E G M U N

COST/PRICE

1. The contractor provided accurate and timely proposals for changes.

2. The contractor implemented cost control measures and tracking that resulted in transparent, accurate, and timely cost reporting, if applicable.

GENERAL

1. Compliance with contract terms and conditions. E G M U N

2. Willingness to cooperate with and assist the customer in routine matters and when confronted by unexpected difficulties.

3. Business integrity and business conduct. E G M U N

4. Given the opportunity, would your organization enter into another contractual relationship with this contractor in the future?

Yes No

COMMENTS

NOTE: Additional comments are appreciated:

RESPONSE INFORMATION

The following information will assist in the analysis of the data. This information will be kept confidential.

Name of Evaluator

Phone Number

Email Address

Date Questionnaire Completed:

Source of Information/Documentation utilized to rate Performance Level

May we contact you to discuss/validate ? Yes or No (circle one)