J_1(a)_1_SOW_Oct_17 _2017.pdf

ATTACHMENT J.1 (a)1

Statement of Work (SOW)

October 17 26, 2016

Support for Logistics Management Services (LMS) RFP Number NNA16555182R

National Aeronautics and Space Administration

Ames Research Center

Moffett Field, CA 94035-0001

NNA16555182R ATTACHMENT J.1(a)1

TABLE OF CONTENTS

1.0 INTRODUCTION

2.0 SCOPE OF WORK

3.0 GENERAL REQUIREMENTS

3.1 HOURS OF WORK

3.2 SECURITY CLASSIFICATION REQUIREMENTS

3.3 PERSONNEL

3.4 WORK CONTROL

3.5 COST SAVING REQUIREMENT

4.0 REQUIREMENTS

4.1 SUPPLY MANAGEMENT (CORE REQUIREMENT)

4.2 EQUIPMENT MANAGEMENT SUPPORT (CORE REQUIREMENT)

4.3 PROPERTY DISPOSAL SUPPORT (CORE REQUIREMENT)

4.4 JANITORIAL SERVICES (CORE REQUIREMENT)

4.5 REFUSE AND RECYCLABLE MATERIALS COLLECTION, REMOVAL AND

DISPOSAL (CORE REQUIREMENT)

4.6 SHIPPING, RECEIVING, MAIL SERVICE CENTER, WAREHOUSING, RE-

DISTRIBUTION AND MOVING SERVICES (CORE REQUIREMENT)

4.7 FLEET MANAGEMENT SERVICES (CORE REQUIREMENT)

4.8 BUSINESS OFFICE SUPPORT (CORE REQUIREMENT)

4.9 NASA AMES CONFERENCE CENTER (NACC) SUPPORT (NON-CORE FFP

OPTION) 27

4.10 REPRODUCTION SERVICES (NON-CORE FFP OPTION)

5.0 ADDITIONAL IDIQ SERVICES

5.1 UNPLANNED WITHIN SCOPE TASKS FOR WORK NOT EXCEEDING $3,000.00 .. 30

5.2 GRAPHICS SERVICES

5.3 UNPLANNED WITHIN SCOPE TASKS FOR EVENTS SUPPORT

6.0 ACRONYMS

1.0 INTRODUCTION

Ames Research Center (ARC) is a field organization of the National Aeronautics and Space

Administration (NASA). The Center’s primary location is Moffett Field, California, and includes tenant agencies, academia, and companies at ARC and in the NASA Research Park (NRP).

The mission of ARC is to manage a diverse program of research and development in support of the Nation’s aerospace program and to maintain unique research and test facilities, including wind tunnels, ArcJet Complex, simulators, and supercomputers.

2.0 SCOPE OF WORK

This Statement of Work (SOW) details the support provided for the Logistics Management Services and support to the NASA Ames Conference Center (NACC) at ARC as identified below in section 4.0.

The Logistics Office supports NASA’s mission by providing institutional services for ARC, which includes contractor and government staff, other federal and non-federal tenants, other Centers and NASA Headquarters. These services include supply management; equipment management support; property disposal support; janitorial services; refuse and recyclable materials collection, removal, and disposal; shipping, receiving, mail service center, warehousing and re-distribution; fleet management services; reproduction services; and graphics services.

The Contractor shall provide support, personnel, equipment, materials and facilities (not otherwise provided by the Government, Installation-Accountable Government Property, and Attachment J.1(a)4, Installation Provided Government Property List) to perform the work described in this SOW. The contractor shall support the requirements to be performed under this contract, as defined in the requirements section 4.0 to 5.0 and assure the availability of qualified personnel for timely response. Requirements or tasks and funding may be added, deleted, or modified as agency, directorate, and division goals change.

Contractor employees shall conduct themselves in a proper, efficient, courteous, and businesslike manner. The Contractor shall remove from the site any individual whose continued employment is deemed by the Contracting Officer or the Contracting Officer’s Representative (COR) to be contrary to the public interest or inconsistent with the best interests of Government security.

During Contract performance, in carrying out the scope of contract responsibilities many Contractor employees will have access or receive access to sensitive, non-public Government information. Per Clause H.12, Contractor shall bind its employees not to disclose or use such non-public information for any purpose, except in rare instances where needed for performance of its contract responsibilities.

The Contractor shall comply with the applicable Federal, State, Local, Agency and Center regulations and policy guidelines, including the standards of Section 508 of the Rehabilitation Act, including Electronic and Information Technology (EIT) Accessibility.

The services required under this contract shall be provided primarily at the Moffett Field site.

These services may also be required at other sites that shall be outlined and approved by the

Contracting Officer.

3.0 GENERAL REQUIREMENTS

Section 4.0 to 5.0 shall define the specific requirements, and address milestones, deliverables, and schedules for the functional areas described in this section.

3.1 Hours of Work

ARC’s core business hours are 9 am to 3:30 pm. If requirement-specific hours are required, they shall be addressed in that functional area.

The Contractor shall maintain a local telephone number at which it can be reached at all times (twenty four (24) hours per day, seven (7) days per week) during the contract period in order that immediate action can be implemented. A telephone message-recording device is not acceptable. Acceptable methods for after regular working hours include: a paging beeper, cell phone, voice page, etc. The Contractor shall respond verbally to all calls within ten (10) minutes following initial notification. The Contractor shall immediately notify the COR of any change in the telephone number or contacting procedures.

3.2 Security Classification Requirements

Prior to the end of the phase-in period, the contractor shall possess a facility clearance level of Secret, in accordance with Section I, NFS 1852.204-75, Security Classification Requirements (SEP 1989). Some Contractor personnel shall be required to have security clearances up to and including the Secret level, which shall be addressed in the applicable requirement.

3.3 Personnel

The Contractor shall provide on-site staff to manage the services provided by its personnel.

The Contractor shall provide qualified and fully trained personnel to provide the services required by this SOW. The requirements may necessitate that personnel have prior relevant experience. The Contractor shall ensure its employees maintain all job specific certifications, training qualifications, and skills required for effective and efficient performance of the duties outlined in this SOW.

3.4 Work Control

The Contractor shall establish and maintain a current and effective system of work control and scheduling, customer support, and problem follow-up and resolution including pricing and processing for IDIQ requirements. The Contractor shall develop, maintain, and follow operating procedures in accordance with NASA policies and procedures. The Contractor shall deliver these procedures to the Government for review and approval within 30 calendar days after contract award. The Contractor shall review these procedures at a minimum annually, make any necessary updates, and submit updated procedures to the COR for approval.

3.5 Cost Saving Requirement

The contractor shall provide a Cost Reduction Proposal in accordance with Section I, NFS 1852.243-71, Shared Savings (MAR 1997), to the Contracting Officer six (6) months prior to the end of the 24-month Base Period (including Phase-In) and six (6) months prior to the end of each of the one-year Option Periods (e.g., eighteen months after effective date of contract) for future efficiencies. The contractor is encouraged to submit proposed efficiencies to the Contracting Officer at any time throughout the term of the contract.

4.0 REQUIREMENTS

NASA will issue performance-based core requirements for the purpose of defining the services to be provided by the Contractor.

The Contractor shall provide support to the following core requirements:

4.1 Supply Management

4.2 Equipment Management Support

4.3 Property Disposal Support

4.4 Janitorial Services

4.5 Refuse and Recyclable Materials Collection, Removal and Disposal

4.6 Shipping, Receiving, Mail Service Center, Warehousing, Re-Distribution and

Moving Services

4.7 Fleet Management Services

4.8 Business Office Support

4.1 Supply Management (Core Requirement)

Background

ARC’s general supply management function includes purchasing and managing three stock programs: Stores Stock, Program Stock, and Standby Stock.

Material Management Initiative (MMI), or any future NASA-prescribed system for supply management, is used to account for and track the three stock programs from receipt of item to turn-in for disposal, including inventory management, archival documentation, processing property losses, cataloging, and distributing all requested and system-generated management reports and support for RFID systems when applicable.

Historical Data:

Stores Stock: Approximately 47 items consisting of office supplies and other consumables (e.g., forms not otherwise available electronically, binders, NASA letterhead, envelopes, flags, gases, and dry ice)

Standby Stock: Approximately 160 items consisting of emergency supplies (e.g., sleeping cots, gas masks, tents, first aid kits, tables, and chairs)

Program Stock: Materials acquired by direct purchase, by issue from stock for specific program or project and, material stored at the request of a program or project.

Specific hours for performance of this requirement are 7:30 am – 4:30 pm, Monday – Friday. The contractor must obtain prior approval from the CO via the COR prior to working on Saturdays, Sundays, holidays, or outside the hours specified above.

Rules and Regulations

ARC’s stores stock, program stock and standby stock are managed IAW 10 U.S.C.

Chapter 145, Cataloging and Standardization, 10 U.S.C. 2451-2458 (Department of Defense), FAR Part 45, 48 CFR Part 45 (Government Property), NASA FAR Supplement Parts 1845 and 1852, (Government Property), 41 CFR Chapter 101 (Federal Property Management Regulations), NPD 4200.1 (Equipment Management), NPD 7500.1(Program and Project Logistics Policy), NPR 4100.1 (NASA Materials Inventory Management Manual), NPD 4100 (Supply Support and Material Management Policy) NPR 4300.1 (Personal Property Disposal Manual), NASA Financial Management Manual Chapter 9250 (Property Accounting), Section H clause entitled “Contractor Purchasing”

The Contractor shall operate ARC’s general supply and warehousing function including purchasing, pick-up, delivery, shipping, receiving, storing, binning, issuing, data entry, cataloging and managing stores stock and commodities.

4.1.1 Supply Services Support

Maintain established stores, program, and standby stock; cataloging IAW with applicable regulations, as cited in the above Requirement Background and make information readily available for data calls, monthly reports and/or COR review

Utilize and maintain the MMI database system in supply management.

Receive and conduct train-the trainer instructions as needed, using the MMI database system in supply management

Support purchasing and leasing of materials, warehousing/organizing/distribution (i.e., ordering all categories of program/project stock, space hardware, flight hardware, hazardous material (HAZMAT), compressed gases, cylinders, track motor vehicle fuel, office supplies other parts or components requested by programs/projects.)

4.1.2 Stores Stock, Program Stock and Standby Stock Support

Ensure received materials are timely entered and data is current

Submit request to GSA for any deletions or additions of item identification or management data in the catalog, and track and change requests

Schedule and conduct an annual physical inventory of program stock and standby stock

Conduct an annual review, photograph all items and recommend the continued retention in custodial storage. The Contractor shall conduct periodic reviews to ensure that hazardous materials are not stored in custodial storage areas.

4.2 Equipment Management Support (Core Requirement)

ARC is required to implement NASA Policy Directive and NASA Procedural Requirements establishing a viable Equipment Management program that outlines processes for managing Ames property. The A O O (AOO) Integrated Asset Management (IAM) Property, Plant and Equipment (PP&E) system module and its web-based front-end system, N-PROP (Equipment) is used for equipment management. Equipment system reports are generated via Business Objects (BOBJ) and/or SAP.

Equipment Management Support Personnel and Property Custodian support is performed in accordance with NPR 4200.1, NASA Equipment Management Procedural Requirements and NPR 4200.2, Equipment Management Manual for Property Custodians. This support includes affixing NASA decals, providing assistance in the preparation of documents (e.g., NF 598, Survey Report; ARC-66, Request for Shipping; NF 892, Property Pass and Removal Permit;

and NF893, Equipment Loan Agreement)

Specific hours for performance of the requirement are 7:30am – 4:30pm, Monday – Friday. If the contractor is required to work on Saturdays, Sundays, holidays, or outside the hours specified above, they must obtain prior approval from the CO/COR.

Rules and Regulations

NPR 1441.1, NASA Records Retention Schedules; NASA Policy Directive (NPD) 4200.1- Equipment Management. NASA Procedural Requirements (NPR) 4200.1 – NASA Equipment Management Procedural Requirements; NASA Procedural Requirements (NPR) 4200.2 – Equipment Management Manual for Property Custodians; Ames Policy Directive (ADP) 4200.2-Management of Controlled Equipment Tools; NASA Enterprise Applications Competency Center (NEACC); Integrated Asset Management (IAM) Property, Plant and Equipment (PP&E) System Module (web-based front-end systems); N-PROP (Equipment), Equipment system reports are generated via Business Objects (BOBJ).

Additional services, within the overall scope, may be requested by a Task Requestor via a Service Request (SR) and fall under Section 5.0 of the SOW (IDIQ).

Requirement actions to support this functional area are specified as follows:

4.2.1 Property Administrative Specialist (PAS) Equipment Management Support Personnel

(EMSP):

The Contractor Shall:

In conjunction with Ames’ Property Management Office, PAS personnel are responsible for identifying, categorizing, classifying, tagging and coding all existing, newly acquired Center equipment. Before an equipment record is created, these personnel shall review and record the valid manufacturer, model number, and standard item name.

Review requests for changes to equipment records in the NASA PP&E System submitted by property custodians and ensure that appropriate supporting documentation is attached.

Assist property custodians and assigned users in the proper procedures and documentation of equipment actions such as: formal loans, transfers, borrows, excesses, repairs, storage, modifications or cannibalizations, fabrications, and survey reports for lost, damaged, destroyed, or stolen Government property.

PAS personnel will ensure the proper functioning of the Center’s Equipment Management Program within the SAP Data Base and all associated data base operations. Authorized SAP roles with proper access will be required to complete the following: creating, updating, and deactivating equipment records in the Agency’s PP&E System. PAS personnel will review supporting documentation for accuracy and completeness in completing change requests submitted by Organizational Property Custodians, Equipment Users, Ames’ Equipment Manager or SEMO, and/or from the JSL Functional Lead for Supply, Property and Transportation, etc.

Conduct user training as necessary

Attend monthly property custodian, Functional Control Board (FCB) & Logistics Expert User monthly meeting, Contractor Property custodian meetings

Attend survey board meetings as required.

File supporting records via microfiche, microfilm, or electronically in accordance with NPR 1441.1, NASA Records Retention Schedules.

PAS will manage approximately 1000 line items. As part of an inventory team PAS shall physically inventory assigned accounts and then assist with the 100% inventory for the Center.

Supports the Center’s Property Management Officer

4.2.1.1 Center Annual Inventory:

4.2.2 Property Custodian (PC) Support Personnel

Responsible for identifying, categorizing, classifying, tagging all existing, newly acquired Center equipment. Before the record is created, the PC shall review valid manufacturer, model number, and standard item name.

Review requests for changes to equipment records in the PP&E System requested by end-users or fellow property custodians and ensure that appropriate supporting documentation is attached.

Reporting un-tagged controlled equipment including fabricated equipment found in their assigned area(s)

Ensure that proper documentation is completed for cannibalization requests.

Cooperate in physical inventories of controlled equipment and assist in follow-up actions.

Identify controlled equipment no longer needed and coordinate disposition with users.

Ensure that missing or stolen equipment is investigated, documented, and reported using the NF598

Ensure that prior to retirement, transfer, or resignation of an employee, all equipment is properly transferred.

Co-located and assigned to external organizational codes and reports directly to that Task Requestor.

4.2.2.1 Center Annual Inventory:

In preparation for Annual Inventory the contractor shall:

In conjunction with Ames’ Property Management Office, PAS personnel shall participate in preparing the Center for its annual inventory activity which includes: running reports, producing the inventory schedule, advertising/marketing Ames’ inventory information and schedule, preparing initial inventory notifications for management, and creating inventory files.

The Contractor shall perform these physical inventory requirements on an annual basis:

The Contractor shall complete inventory scanning of all decaled equipment at Ames Research Center on a yearly basis. The number of decaled items is approximately 19,000 items.

As required, the Contractor shall attend inventory meetings with account owners scheduled for inventory, resolve inventory discrepancies such as overages/underages with the account owners.

Conduct division walkthroughs

Assist end users in processing excess property

Follow up on expired loans, and process renewals as necessary

Physically scan all assigned items within the organization as scheduled

Provide scanned data to Inventory Team Lead for uploading to SAP (PP&E) system

Resolve inventory discrepancies, such as overages/underages with organizational users.

Prepare the appropriate documentation to complete equipment reconciliation during inventory such as (i.e. survey, cannibalization/modification, decontrol etc)

4.2.3 Database Maintenance

The Contractor shall utilize the N-PROP Equipment System in completing data entry on assigned equipment records in the IAM PP&E database.

The Contractor shall receive and conduct User Training and/or Train-the-Trainer instructions as required, using the N-PROP Equipment System.

4.3 Property Disposal Support (Core Requirement)

This requirement provides support for management of excess property and implementation of ARC’s Reutilization Program in accordance with NPR 4300.1, NASA Personal Property Disposal Procedural Requirements; NPR 4310.1, Identification and Disposition of NASA Artifacts; and 41 CFR 102, Federal Property Management Regulation, and NFS 45.6.

The Stevenson–Wydler Technology Innovation Act of 1980 provides for the donation of education related equipment to educational institutions and non-profit organizations;

“Computers for Learning” administered by General Services Administration (GSA) for the donations of computer related equipment; and Donation of Surplus Personal Property, State Agency Donations administered by GSA using the Federal Disposal System (FEDS) availability system.

This requirement also supports the General Services Agency (GSA) by donating excess property to eligible recipients and conducting sales of excess property; processing of equipment designated for sale/exchange or trade-in of excess property and by educating ARC residents on the proper procedure for all disposal management functions/actions.

Specific hours for performance of this requirement are 7:30am – 4:30pm, Monday – Friday. If the contractor is required to work on Saturdays, Sundays, holidays, or outside the hours specified above, they must obtain prior approval from the CO/COR

Rules and regulations

ARC’s Reutilization Program NPR 4300.1, NASA; Personal Property Disposal Procedural Requirements; NPR 4310.1, Identification and Disposition of NASA Artifacts; 41 CFR 102, Federal Property Management Regulation; NFS 45.6; Stevenson–Wydler Technology Innovation Act of 1980

Additional services, within the overall scope, may be requested by a Task Requestor via a Service Request (SR) and will fall under section 5 of the SOW (IDIQ).

Requirement actions to support this functional area are specified as follows:

4.3.1 Excess Property Receiving, Staging and Warehousing

The Contractor shall obtain proper documents for and photographs of all NASA controlled and non controlled property turned in as excess property.

The Contractor shall manage Request for Excess request as spelled out in the Ames Property Management Procedures ARC.JSL.3.2, “Transfer of Excessed Property into N255 Warehouse”. The procedures defined in ARC.JSL.3.2 ensure that property noted in Request for Excess request is delivered to the N255 Warehouse within three business days. It also defines the procedure for handling outstanding Requests for Excess.

The Contractor shall maintain/manage the scrap yard, all scrap and salvage property, abandoned vehicles, including receiving, identifying/classifying, inspecting, staging for redistribution/sale, tracking and reporting.

The Contractor shall prepare excess property items for GSA web-based sales/auctions, and make arrangements and/or coordinate with buyers for the disposition/pickup of sold inventory.

The Contractor shall support the Computers for Learning (CFL) Program in the staging and processing of computers and computer-related equipment only, as defined in NPR

4300.1. Computer-related equipment is offered through the “Computers for Learning” website process. Support includes reports of final disposition into DSPL using the DSPL data dictionary transfer code, maintain an active school transfer file, and process the donations through the PDO and GSA.

The Contractor shall obtain proper documentation from GSA for equipment transfer, maintain reports of final disposition transfer documents SF122, transfer the equipment as directed by the state agency, and record the disposition into DSPL using the DSPL data dictionary transfer code

The Contractor shall file and maintain records in case files including hard copies of N- PROP printout of the excess equipment, ARC 428, and other related documents/registers for each item of excess property received

The Contractor shall report final disposition of donated items to GSA via the DSPL system and prepare Transfer Order Excess Personal

The Contractor shall conduct a yearly wall to wall inventory of the disposal facility Property (SF122)

The Contractor shall stage/lot sales in a timely manner

The Contractor shall work with the Equipment office on times that have been displaced via the transactions electronically in NPROP to DSPL

The Contractor shall record all property dispositions, including sales, in DSPL.

The Contractor shall utilize the Agencies Unicor contract for disposition of e-waste

For all other commodities the Contractor shall establish a recycle/scrap contract for disposition

Hard drives shall be destroyed IAW Agency policy and sent to Department of Energy

(DOE)

The Contractor shall remove hard drives and other electronic data storage devices from all property before selling or destroying

The Contractor shall maximize the warehouse space for both the disposal and custodial storage

4.3.2 Disposal of Scrap

The Contractor shall maintain/manage the scrap yard, Lot 127, all scrap and salvage property, abandoned vehicles, including receiving, identifying/classifying, inspecting, staging for redistribution/sale or disposal, tracking and having the information available to the PDO.

4.3.3 Exchange/Sales/Trade-In

The Contractor shall conduct agency-wide screening on purchase request items that are designated for sale/exchange or trade in

Report cost of sales as required by NPR 4300.1

4.4 Janitorial Services (Core Requirement)

Janitorial services shall include all necessary labor, materials, tools, equipment, transportation, and management necessary to perform these services at ARC and Moffett Field locations. The hours may extend beyond regular working hours for Service Calls (SC) work, Trouble Calls (TC), various projects and programs, including Swing Shift (SS) hours (4:00pm-2:00am).

Specific hours for performance of this requirement are 7:30am – 4:30pm, Monday – Friday.

The services shall include, but not be limited to, scheduling all services as necessary, supporting trouble calls, floor maintenance including elevators; trash removal; cleaning drinking fountains and restrooms; sweeping, mopping, and cleaning building entrances and stairways; dusting; emptying waste containers; and restocking kitchenettes as required.

QUALITY STANDARDS AND CONTROL

Workmanship

All workmanship shall meet the standards specified herein and shall be accomplished in conformance with approved and accepted standards of the industry; equipment manufacturers; Federal, State, and local codes standards; and all applicable activity.

Replacement of Trash Can Liners shall be done when the liner is soiled (e.g. by wet waste or food items). If any waste container is soiled after liner removal, the container shall be washed inside and outside utilizing a disinfectant and shall be free of odors before the liner is replaced. After washing, the container shall be wiped dry and a new trash can liner installed. Historically, soiled waste containers represent less than five

(5) percent of the total population.

The Contractor shall place warning signs typically stating, “Caution, Wet Surfaces or Floor”, when wet mopping any areas. Signs shall remain in place until wet surface is completely dry and does not present a hazardous condition.

Disposal of Used Mop Water shall comply with all environmental regulations

The Contractor shall remove and dispose of all trash items and empty into refuse bins located outside the buildings in designated areas.

Air Fresheners for all restrooms shall last a minimum of three (3) months. Air fresheners shall be replaced in all restrooms every three (3) months.

Refills of dispensers (soap, toilet paper, hand towels, toilet seat covers, excluding tampons).

Floor polishing machines shall not exceed three hundred (300) rpm when in use. All floor polishing pads used shall be low abrasive.

Develop a surveillance plan, as approved by the COR.

Material and Equipment Standards

Materials and equipment shall be of the type and quality used in large-scale commercial cleaning operations performed under contract, shall meet the requirements specified herein, and shall be approved by the COTR before use.

Material Standards: All toilet supplies, janitorial materials, and other supplies provided by the

Contractor shall conform to the requirements of the latest edition of the applicable Federal specifications listed herein. Those not covered by Federal specifications shall be of commercial grade and quality. Fifteen (15) calendar days prior to contract start, the Contractor shall submit to the COTR a list of the materials to be used, including the applicable current MSDS. The list shall include the manufacturers’ name, product brand name, and a statement certifying that materials to be supplied meet or exceed contract requirements.

Toilet Supplies shall conform to standards specified below:

Soaps: Liquid soap for dispenser use shall be undiluted, mildly scented, approximately fifteen (15) percent solution. Soap in cake form for hand use shall be white and mildly scented.

Paper Towels and Toilet Paper:

Paper towels and toilet tissue shall meet the EPA recommended minimum content standards for recovered materials. Factory-reject type paper shall not be used in this contract. Paper towels and toilet tissue shall suit the existing dispensers, or the Contractor shall furnish adapters as required to suit existing dispensers or install completely new dispensers at no additional cost to the Government. If new dispensers are installed, they become the property of the Government.

o Approximate size of a paper towel shall be 4-1/2 inch diameter and 11-inch wide, commercial grade, highly absorbent, wet strength type.

o Toilet paper shall be medium soft two ply, uncompressed rolls of four hundred and eighty (480) sheets or more, consisting of perforated sheets wound around a core.

The approximate size of rolls shall be of standard commercial grade.

Toilet Seat Covers shall suit the existing dispensers or the Contractor shall install new dispensers at no additional cost to the Government. If new dispensers are installed, they become the property of the Government.

Deodorants: Cake deodorants shall be furnished by the contractor and fit existing dispensers.

Disinfectant Germicidal shall conform to Federal Specification O-D-1277.

Waste Container Liners shall be medium duty and proper size to fit the containers, and meet the EPA recommended recovered materials content levels.

Floor Wax shall be an acrylic slip resistant wax.

Floor Wax Stripper shall be ammonia free and one hundred (100) percent biodegradable.

Equipment Standards:

All power driven equipment for vacuuming, floor scrubbing, waxing, and polishing shall be industrial type, mechanically sound, safe to operate, and in a condition that shall not harm or excessively wear existing finishes and floor coverings. Storage and use of the equipment shall be acceptable to the COR.

Additional services, within the overall scope, may be requested by a Task Requestor via a Service Request (SR) and will fall under section 5 of the SOW (IDIQ).

Requirement services to support this functional area are specified as follows:

4.4.1 Standard Services (3 times a week, with Friday as one service day) (except for NASA Ames Conference Center (NACC), Building 3 and Building 152, /Building 19 (basement) )

Empty all wastebaskets, including wet trash

Segregate contaminated materials from recyclable materials for refuse processing

Pick-up recyclable materials, flatten cardboard, and place in the proper recycle bins receptacles outside of buildings or other designated area

Use appropriate containers for recycled materials, segregate by type of label, and place in designated collection areas

Remove, dispose of, and place all trash items in designated refuse bins located outside the buildings

Wash and disinfect soiled trash cans and replace liner

Keep the area around waste receptacles clean of all debris

4.4.2 Weekly Services (once per week)

Vacuum or sweep entrance mats of buildings, and damp/wet mop hallways and stairs

Sweep and damp/wet mop elevator floors and door tracks

Sweep all entryways and landings, both inside and outside, and remove debris at all entryways and landings

Empty cigarette urns of cigarette butts and all other debris

Clean and disinfect drinking fountains

4.4.3 Bi-Weekly (every other week)

Damp/wet mop, re-stock soap/towel dispensers in laboratories, computers rooms

(excluding raised floors tiles), and offices with hard floor surfaces

Vacuum all carpeted areas; and clean all entry glass doors

4.4.4 Quarterly (every 3 months)

Vacuum all carpeted areas; and clean entry door glass

4.4.5 Standard (Daily): Restrooms and Showers (except Source Evaluation Board (SEB) building)

Damp/wet mop and disinfect floors

Refill all dispensers (soap, towels, toilet paper, etc., excluding tampons); clean and disinfect all fixtures (i.e., toilets, urinals, sinks, etc.)

Clean and remove stains, encrustation, and water rings from exposed and hidden surfaces

Clean and disinfect mirrors and mirror framing, walls, partitions, doors, and showers, including trims, framings, kickplates, etc

Empty waste containers and pick up debris

4.4.6 Special Services

The Contractor shall provide restroom cleaning services, including disinfecting restroom/showers, damp/wet mopping of hard floor areas, vacuuming carpet, and emptying waste containers for the following buildings:

4.4.6.1 Buildings N215 (Health Unit)

Daily: Schedule and provide cleaning services to disinfect restrooms/showers, damp/wet mop hard floor areas, vacuum carpet and empty waste containers

Monthly: Schedule and provide services for high and low dusting

Annually: Clean window blinds and sills, clean/polish all floors (special attention to exam room floor), clean lobby furniture

4.4.6.2 Building N235 (Ames Café) /Building 3 (Barcelona Café)

Daily: Schedule and provide cleaning services to disinfect restrooms, damp/wet mop hard floor areas, vacuum carpet, empty waste containers, wipe down eating tables inside, and outside at the patio area. Monthly: Schedule and provide services for low dusting, shampooing carpets, stripping and waxing floors

4.4.6.3 Building N253 (Ames Child Care Center)

Daily: Schedule and provide cleaning services to disinfect restrooms/showers, damp/wet mop hard floor areas, vacuum carpet and empty waste containers

Monthly: Schedule and provide services for low dusting and shampooing carpets

4.4.6.4 Entry Gate Buildings (Sentry Houses), Main Gate 36 (Inspection Station), Arnold Avenue Gate 272, Wright Avenue Gate 17 (Inspection Station), Ellis St. Gate 77 (Inspection Station), Mark Avenue Gate 273

Service Schedule (3 times a week; M/W/F) Empty all wastebaskets including wet trash for non-24 hr gates

Replace wastebaskets with new liners when necessary

Keep the area’s around the waste receptacles clean of all debris

Wash waste container with an approved disinfectant and dry when necessary and wipe down counters (all services listed above shall be performed at all inspection station 36, 77)

Vacuum and sweep all entrance mats, remove debris at entryways. Damp/wet mop inside floor, and clean door tracks.

Clean entryways glass doors and adjacent windows.

4.4.6.5 Building N221 (Fitness Center)

Daily: Schedule and provide services to clean and disinfect restrooms/showers. (two times per day), empty waste containers, and pick up debris in area

Bi-monthly (every 60 days): Schedule and provide services for low dusting, shampooing carpet, stripping and waxing floors, Wipe down exercise equipment with mild soap

4.4.6.6 Building 026 (Visitor Pass and Identification Office-Public Access Areas Only)

Twice Daily: Schedule and provide services to clean and disinfect restrooms

Daily: Vacuum all carpeted areas; sweep and damp mop hard surface floors.

Monthly: Schedule and provide services for low dusting, shampooing carpets, and stripping and waxing floors

4.4.6.7 Building 3 (NACC)/Building M152 /Building 19 (basement)

Schedule and provide services before, during, after events and meetings, including outside patio area. Services include vacuuming carpet areas, wiping down all countertops and brass surfaces

4.4.6.8 Source Evaluation Board (SEB) Building

Coordinate with ARC’s Acquisition Division prior to performance of bi-weekly (every other week) services

Empty wastebaskets, and replace liners with new as necessary

Vacuum or sweep all entrance mats and entryways

Sweep and/or damp/wet mop hard floor areas, and wipe down counters

Damp/wet mop and disinfect restrooms’ floors, refill all dispensers (soap, towels, toilet paper, etc.); clean and disinfect all fixtures (i.e.,toilets, urinals, sinks, etc.); clean and remove stains, encrustation, and water rings from exposed and hidden surfaces; clean and disinfect mirrors, mirror framing, walls, partitions, and doors including trims, framings, kickplates, etc; empty waste containers; and pick up debris in area

4.4.6.8.1 Building 232 (Sustainability Base)

Daily: Perform janitor trouble calls; perform janitor cleaning services to restrooms/showers and restock; clean three main entry doors glass; clean inside and outside cabinet doors and walls to the trash compartment at kitchenettes

Twice Daily: Four restrooms serviced twice a day due to heavy usage; second floor south kitchenette trash emptied due to heavy usage

Weekly: Excluding the three main entry doors, clean the other entry door glass; clean interior double doors of finger marks; clean stair handrails; dust the specific two displays

Bi-Weekly: Sweep outside stairs

As Needed: Vacuum the nine conference rooms; spot clean carpets

4.4.7 Floor Drains: Provide Weekly Preventive Maintenance (PM)

4.5 Refuse and Recyclable Materials Collection, Removal and Disposal (Core Requirement)

Background

ARC provides refuse and recycle collection services to its tenants and occupants of ARC and Moffett Research Park, including other Federal agencies and other entities. These services include trash collection and disposal and recycling of mixed office paper, newspaper, corrugated containers, commingled plastic bottles, aluminum cans, toner cartridges, wooden pallets, batteries, styrofoam and tape reels at ARC and designated offsite locations and performance of all associated administrative requirements in accordance with all applicable Federal, state and local laws and regulations.

The Contractor is required to obtain appropriate permits, is responsible for paying the required fees and equipment necessary to remove trash and debris from all containers/dumpsters.

Only licensed landfill/recycling facilities are used for disposal. The work includes emptying collection containers, transporting and dumping of trash, garbage and other refuse. The Contractor is responsible for selecting the dump sites and coordinating disposal agreements.

The Contractor shall decrease the ratio of refuse to recycle. This shall be reflected in the weight tickets for both refuse and recyclable materials. Dispose of contents in accordance with State and local laws and regulations, off Government premises.

Specific hours for performance of this requirement are 7:30am – 4:30pm, Monday – Friday.

The hours may extend beyond regular working hours for Service Calls (SC) work, Trouble Calls (TC), various projects and programs, including Swing Shift (SS) hours (4:00pm-2:00am).

See list below showing location, size, and frequency of pick-ups. The frequency of scheduled pickups may vary from building to building based on the project and personnel needs of the area being served.

Rules and regulations Executive Order (EO) 13514

Additional services within the overall scope, may be requested by a Task Requestor via a Serviced Request (SR) and will fall under section 5 of the SOW (IDIQ).

Required actions to support this functional area are specified as follows.

4.5.1 Furnishment of Bins

All receptacles shall be in place and operational by 6:00 am on the first day of this contract. A onetime staging area or areas shall be provided on-site by the Government for this purpose.

Collection receptacles shall be in good condition, all painted one (1) consistent hue and color whose overall appearance is found to be acceptable by the COR prior to the start of the contract.

All dumpster type bins under ten (10) cubic yards capacity shall be equipped with lightweight hinged lids (i.e. molded weather resistant plastic), two (2) lids per bin hinged at the rear. Lids shall conform to industry standards and/or be accepted by the COR prior to the start of the contract.

Containers used for recycled materials shall be provided, labeled to identify the contents, and maintained/replaced by the Contractor.

All roll-off bins shall be removed from Government property for disposal of the contents, and the Contractor shall provide in its place a clean empty bin of equal size, shape and features, at the time of removal.

Maintain all bins and containers in good working condition and good appearance. Any bins which have broken, bent, missing lids or casters shall be replaced within forty-eight (48) hours of Contractor observation or notification from the Government.

The bins at Buildings 3, 12, 235, 934, 152 and Golf Course shall be removed from Government property and power-sprayed with disinfectant and deodorized as necessary to keep foul odors, insect hatches, or undesirable residue accumulations from occurring within the bins as defined by the COR.

The Contractor shall report all blockages, conditions under which bins cannot be accessed, to the COR the same day, giving description of the problem, vehicle license number, if applicable, etc.

The contractor shall adjust the amount of bins on the center to achieve a cost efficient program for the center, continuously. The adjusted amount of bins on the center shall be collaborative / approved by the COR.

The Contractor shall use all proceeds to re-negotiate a lower price Refuse contract.

4.5.2 Schedule of Operations and Disposal

Operations shall include emptying the dumpster/container into appropriate collection vehicles along with any boxes or other trash or rubbish that is located immediately adjacent to, behind or underneath the bin, up to a 15-foot radius. Replace the dumpster container and close any lids/enclosures.

Prevent refuse materials from blowing or scattering over areas adjacent to all collection sites. If there is any spillage, the Contractor at the time of collection shall clean up that spillage prior to leaving each building or area.

Perform scheduled operations outside of regular working hours, Monday through Friday for bins under ten (10) cubic yards. Scheduled collection times for site-specific collections may be rearranged within this required timeframe for the convenience of the Government. Refuse container pick-up schedule is located in the (See attachment J.1(b) 6) Historical Data).

In the event that any hazardous waste materials are discovered in any bin, that bin shall not be picked up and the COR shall be notified immediately.

Externally located trash containers/cans, normally of a thirty (30) gallon capacity, shall be emptied at least once per week.

The Contractor shall be required to monitor trash levels and adjust pickup/disposal frequency as required to meet all applicable environmental, health, and safety codes and regulations.

Furnish additional (front loader and/or roll off as required), bins, perform scheduled operations, furnish disposal of bins, and perform maintenance of bin(s) to reflect a change in the service levels.

Special events (i.e. Yuri’s Education Day, Earth Day, Employee Appreciation Day, etc.)

may occur each year that require an extra effort on the part of the Contractor. The Contractor shall meet with the COR/designee and the CO to plan necessary levels of support/ participation requirements prior to the event.

4.5.3 Recycling

The Contractor shall establish, maintain, and execute a qualified recycling program in support of Executive Order 12101, Federal Acquisition Regulations, and Recycling and Waste Management Regulations.

Prepare for potential expansion of recycling and sustainability program at NASA ARC.

(Recycle plan shall be developed and approved by the COR prior to execution)

Provide training information and update to ARC personnel on recycling through the use of flyers, newspaper articles, e-mails, web page, or environmental newsletter.

Sales proceeds received on recycled products of wastes shall be submitted to the Government.

4.5.4 Recyclable Products

Remove recyclable products such as, i.e. paper, cardboard, cans, and plastics, etc, from interior/exterior collection points and deliver them to designated on-base exterior pickup containers for collection.

Ensure that recyclables are properly segregated to facilitate vendor pick-up and ensure the redistribution and utilization facilities are free of material other than recyclables. Contaminated materials may be handled as REFUSE ONLY.

Develop and execute a composting program and approved by the COR.

4.6 Shipping, Receiving, Mail Service Center, Warehousing, Re-Distribution and Moving Services (Core Requirement)

Background

ARC provides domestic and international shipping services using all carriers (Freight common carrier, UPSWorld Ship, Federal Express, and USPS); receiving; warehousing; custodial storage, in-house office moving/relocation; and mail services to support its resident employees, including those of government, on-site contractors and other resident Government agencies.

Specific hours for performance of this requirement are 7:30 a.m. – 3:30 p.m., Monday – Friday. If the contractor is required to work on Saturdays, Sundays, holidays, or outside the hours specified above, they must obtain prior approval from the CO/COR.

Certification is required for shipping personnel to handle Hazardous Material (HM) and a Secret level security clearance is required for personnel handling classified inbound and outbound mail/parcels. (See Historical Data J.1(b) 6)

Rules and regulations

NASA Policy Directives (NPDs) 6000.1Transportation Management; NASA Procedural Requirements; NASA Procedural Requirements (NPRs) 6000.1; Requirements for Packaging, Handling and Transportation for Aeronautical and Space Systems, Equipment, and Associated Components; NPR 6200.1 Transportation and General Traffic Management;

Center Directives; NPD 1450.12 Handling Correspondence and Information From the Executive Office of the President ; NPR 1450.1 NASA Correspondence Management and Communication, Ames Policy Directives (APD) 1450.11 NASA Mail Management Program;

NPD 1460.1 Agency Mail Management NPD 1490.1 NASA Printing, Duplicating, and Copy Management; APD 1490.2 Printing, Duplicating and Copying and Management Program; APD

4520.1 Receival and Inspections Report; NPR 1600.1 NASA Security Program Procedural Requirements; NPR 1620.3 Physical Security Requirements for NASA Facilities and Property;

Ames Policy Requirements (APR) 1620.1 Security Procedures and Guidelines;; Federal Management Regulation (FMR) 102.192.60 through 102-2.110; APD 4530.1 Item Shipment Policies and Procedures; NPD 2190.1 NASA Export Program; NPR 2190.1 NASA Export Control Program; APD 2190.1 Export Control Program; NPR 4100.1 NASA Materials Inventory Management Manual); Code of Federal Regulations (15, 39, 41 and 49 CFR);

International Air Transport Association (IATA); Occupational Safety and Health Administration (OSHA); OSHA Voluntary Protection Program (VPP); International Maritime APR 8715.1 Ames Health and Safety Manual; Dangerous Goods (IMDG) Code; Material Safety Data Sheets (MSDS); Emergency Response Guidebook; General Services Administration (GSA);

and other federal, state and local regulations. The Contractor is required to work IAW internal procedures (i.e., ARC-PSO-100 ARC Mail Operations Security Plan; APSO - 001-5 Standard Operating Procedures Instructions; ARC-JSL-005 Packing and Shipping Services; ARC-JSL- 006 Receiving and Inspections Services; ARC-JSL- 007 Mail Services Center Operations;

ARC-JSL- 007.1 Identification, Handling and Communication of Suspicious Mail.

4.6.1 Outbound Shipments and Mail Services

Process mail/parcels within one (1) workday of receipt; deliver overnight mail/parcels within two (2) hours of receipt, and apply bulk pre-sort mailings where appropriate

Prepare, handle, process, and coordinate all HAZMAT packages/shipments through the Transportation Office for inspection and final review prior to departure; within five

(5) workdays

Obtain copies of Material Safety Data Sheet (MSDS) for outbound HAZMAT shipments and maintain the central file

Review ARC 66 for Export Office signatures on international shipments and provide copies to the Export Control Office to file

Review all shipping documents (ARC Form 66) for accuracy, approvals, and completeness, process them accordingly, and assign an ARC outbound shipment number to each form

Take digital photographs; perform packing-related activities, including priority assignment, scheduling, tracking, and handling of all shipping orders; and complete shipping documents with shipping data, (i.e., weight, dimensions, hazardous data requirements-include updated spill instruction for hazardous materials

All freight/parcels packed at section are to be opened by the customer for the Shipping

Prepare, schedule, pack with appropriate materials, and process outbound shipments in accordance with procedures, guidelines and regulations for the applicable mode of transportation, within two (2) days of receipt.

Clerk to photograph and visually inspect (ensure hazmat materials are not included in the shipment and properly packed) to prevent damage while in transit.

Complete the Outbound Shipment Control Register and appropriate shipping label for shipments. Develop an electronic version of the Outbound Shipment Control Register.

Complete shipments for pick-up by small parcel carriers as scheduled. If a carrier is unable to adhere to their schedule, the Contractor shall notify the Transportation Office of any delays, and annotate the incident on the shipping document/manifest

Perform daily scheduled mail/package pick-up, delivery, and distribution from/to the U.S. Post Office at Moffett Field

Handling, storage, packaging, preservation, and delivery in accordance with applicable regulations and standard warehouse practices

Provide sufficient packaging materials for all outbound shipments

Proper handling, storage, inventory, and clean-up of HazMat, in accordance with applicable regulations

Follow the Export checklist process for all outbound International shipments and notify the Transportation Office, prior to shipping.

4.6.2 Inbound Mail, Receiving, Warehousing and Re-Distribution

Receive and off-load all inbound materials from all carriers and, as appropriate: inspect for damage, perform x-ray, sort, process, prepare, and deliver all received shipments/mail/parcels within 8 hrs of receipt. Over-sized packages that do not fit in the x-ray machine shall be visually inspected and the package stamped to indicate that visual inspection has been performed

Process mail distribution, IAW APD 4530.1 and 41 CFR, Part 101-9 Federal Mail Management

Isolate all unidentified/suspicious shipments and mail, utilizing Personal Protective Equipment (PP&E) and safety container where appropriate

Receive goods, verify proper documentation, conduct count-and-condition…