J-8.pdf
PDF 912 KB Posted
- Attached to
- FACILITIES OPERATIONS AND MAINTENANCE (O&M) SERVICES Federal contract opportunity
- Solicitation number
- DRAFT19AQMM24R0191
About this file
This document appears to be Section J, Attachment 8 - Escalation and Remediation Process from a government solicitation. It outlines the process for resolving issues at the lowest level possible, starting with the local Government Technical Monitor (GTM) and escalating to the Contracting Officer's Representative (COR) and Contracting Officer (CO) as needed. The process is designed to address quantifiable gaps in contractually obligated service delivery, with thorough documentation required throughout. The escalation process generally involves handling the first and second occurrences of the same problem at the local GTM level, and escalating the third occurrence and persistent problems to the COR and CO. Security violations are an exception to this rule. This document provides guidance to GTMs on managing the escalation and remediation process.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| J-23.pdf | ||
| J-20.pdf | ||
| J-16.pdf | ||
| J-5.pdf | ||
| J-2.pdf | ||
| 00 CFS Performance Work Statement DRAFT.pdf | ||
| J-22.pdf | ||
| J-4.pdf | ||
| J-9.pdf | ||
| J-13.pdf | ||
| J-14.pdf | ||
| J-12.pdf | ||
| J-10.pdf | ||
| J-18.pdf | ||
| J-17.pdf | ||
| J-1.pdf | ||
| J-15.pdf | ||
| J-7.pdf | ||
| DRAFT_19AQMM24R0191.pdf | ||
| J-21.pdf | ||
| J-11.xlsx | XLSX spreadsheet | |
| J-3.pdf | ||
| J-6.pdf | ||
| J-19.pdf |
Show all 24
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Text version
S E
C T
IO
N
J
A tt ac hm en t 8
E sc al at io n an d
R em ed ia tio n
P ro ce ss
Th e pr oc es s is d es ig ne d to re so lv e is su es a t t he lo w es t l ev el p os si bl e
St ar tin g at th e lo ca l G
TM
le ve l O pe ra tio na l c ha in o f c om m an d sh ou ld b e in fo rm ed th ro ug ho ut th e pr oc es s -
- e sp ec ia lly b ef or e th e is su e is e sc al at ed fr om o ne le ve l t o th e ne xt
Th e pr oc es s sh ou ld b e co ns id er ed a fo rm al c on tr ac t c om pl ia nc e pr oc ee di ng
Is su es m us t ad dr es s qu an ti fia bl e ga ps in co nt ra ct ua lly o bl ig at ed d el iv er y of s er vi ce s Th e m ai nt en an ce o f t ho ro ug h do cu m en ta tio n th ro ug ho ut th e pr oc es s is re qu ire d
G
TM
s ar e en co ur ag ed to
Re so lv e is su es w it h th e co nt ra ct or a t th e lo ca l l ev el
(L ev el
G
TM
P ro bl em
R em ed ia tio n) b ef or e es ca la ti ng t o th e
CO
R (V
M O
) a n d
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Es ca la tio n ru le o f t hu m b:
1s t a nd nd o cc ur re nc es o f t he s am e pr ob le m s ho ul d be h an dl ed a t t he lo ca l G
TM
le ve l (
Le ve l 1
3r d oc cu rr en ce s a nd p er si st en t p ro bl em s sh ou ld b e es ca la te d to th e
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Se cu rit y vi ol at io ns a re a n ex ce pt io n to th e tim es ru le fo r es ca la tin g is su es b ey on d
Le ve l 1
V
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- V en do r M an ag em en t O ff ic e
DRAFT
File details come from the government source that posted it. Updated .