J-11.xlsx

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FACILITIES OPERATIONS AND MAINTENANCE (O&M) SERVICES Federal contract opportunity
Solicitation number
DRAFT19AQMM24R0191
Issued by
Department of State Office of Acquisition Management

About this file

This document appears to be an excerpt from a Quality Assurance Surveillance Plan (QASP) for a facilities operations and maintenance services contract. The QASP outlines the performance objectives, standards, methods of inspection, and performance ratings for various requirements under the contract. Key details include:

The contractor is required to submit various plans within specified timeframes, such as a Program Management Plan, Quality Control Plan, Cost Control Plan, Operations and Maintenance Plan, and Occupational Safety and Health Plan. The contractor must execute contract performance requirements in accordance with the stated Acceptable Quality Levels (AQLs). The QASP covers AQLs and inspection criteria for numerous facilities systems and services, including electrical, mechanical, HVAC, plumbing, fire protection, conveyance, fuel storage, and general building maintenance. It also addresses requirements for the contractor's enterprise resource planning system, staffing, work orders, and transition planning. The QASP provides details on the performance metrics, frequency of inspections, and rating definitions that will be used to assess the contractor's performance.

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Other files attached to FACILITIES OPERATIONS AND MAINTENANCE (O&M) SERVICES, newest first.
File Type Posted
00 CFS Performance Work Statement DRAFT.pdf PDF
J-22.pdf PDF
J-4.pdf PDF
J-9.pdf PDF
J-13.pdf PDF
DRAFT_19AQMM24R0191.pdf PDF
J-21.pdf PDF
J-3.pdf PDF
J-6.pdf PDF
J-19.pdf PDF
J-23.pdf PDF
J-20.pdf PDF
J-16.pdf PDF
J-5.pdf PDF
J-2.pdf PDF
J-14.pdf PDF
J-12.pdf PDF
J-10.pdf PDF
J-8.pdf PDF
J-18.pdf PDF
J-17.pdf PDF
J-1.pdf PDF
J-15.pdf PDF
J-7.pdf PDF
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QASP

Contract SectionPerformance Objective / ElementsQASP Surveillance Matrix Standards / AQLInspectionCalculation / Ratings (see above)
WhatHow/ Method*When/ Freq
C.4.2.1General RequirementsContractor shall submit a final Program Management Plan (PMP) sixty (60) calendar days after Contract Award for the USG approval.COR will review CFS Plan Deliverable and periodically audit Maximo for data quality and proper use.Deliverable Review and Random System Audits.45 calendar days after Contract Award and monthly auditsPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.4General RequirementsA site-specific Quality Control Plan is developed and submitted thirty (30) calendar days after contract award to the USG for approval.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.30 calendar days after Contract AwardPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.5General RequirementsCost Control Plan (CCP) The CCP is due thirty (30) calendar days after Contract Start.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.30 calendar days after Contract AwardPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.6General RequirementsContractor shall submit a site-specific Occupational Safety and Health Plan addressing applicable components of 29 CFR 1910, 29 CFR 1926 and EM385-1-1 sixty (60) calendar days after Contract Start, developed and submitted to the USG for approval.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.60 calendar days after Contract StartPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.2General RequirementsContractor shall submit a final Consolidated Facility Services (CFS) Plan forty-five (45) calendar days after Contract Award for the USG approval.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.45 calendar days after Contract AwardPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.4General RequirementsContractor executes contract performance requirements as identified in all Acceptable Quality Levels and in accordance with all applicable References, Codes and Standards.COR evaluates performance during regular inspection and audits of ongoing work and deliverables.Deliverable Review and Random System Audits.OngoingPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.9.2General RequirementsContractor shall submit an Equipment Inventory thirty (60) calendar days after Contract start. The CFS vendor shall be responsible for all equipment. And then annually the contractor must resubmit.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.60 calendar days after Contract AwardPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.5General RequirementsInitial FCA is completed and delivered to the COR within thirty (30) calendar of Contract Award including detailed itemized cost estimate for correcting initially identified deficiencies if any. The USG reserves the right to review and determine if action is required, and how the action is executed.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.30 calendar days after Contract Award and Annual upon delivery due datePerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.6.1General RequirementsImmediate adjustments or corrections identified during the initial Facilities Conditional Assessment (FCA) that fall within the scope of routine preventive maintenance required by this contract are made at no additional cost to the USG.COR evaluates performance during regular inspection and audits of ongoing work and deliverables.Deliverable Review and Random System Audits.OngoingPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.2 and C.4.3General RequirementsCFS plan is provided as required and provides a detailed list of facilities, systems, and equipment explaining the Reliability Centered Maintenance (RCM) approach and Failure Mode and Effect Analysis (FMEA).COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.45 calendar days after Contract AwardPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.2 and C.4.3General RequirementsCFS plan contains a detailed approach the contractor will use to complete mean time to repair (MTTR) and mean time between failure (MTBF) analyses.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.45 calendar days after Contract AwardPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.2 and C.9General RequirementsCFS plan contains the process required to conduct root cause failure analysis of system and equipment failures including how the contractor will utilize this information to improve reliability and overall efficiency and effectiveness.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.45 calendar days after Contract AwardPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.2 and C.4.10.2General RequirementsCFS plan contains a Hazardous Materials Inventory as an Appendix to the Operation PlanCOR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.45 calendar days after Contract AwardPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.14 and C.15General RequirementsShift logs will be accurate and in English for each equipment and system listed in the PWSDeliverable Review and Random System Audits.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.21.2General RequirementsStaffing PlanCOR will revew deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.At Deliverable due date and Annual upon delivery due datePerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.6.1General RequirementsTransition Plan and Schedule are submitted to USG for approval as required.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.Deliverable Due date and ongoing through transitionPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.12.5 and C.5.21.6General RequirementsContractor shall submit the Initial Vetting ProcessCOR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.Deliverable Due date and ongoing through transitionPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.6.1General RequirementsTransition Plan and Schedule are executed in timely manner resulting in a seamless transition from the incumbent contractor to the new contractor.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.Deliverable Due date and ongoing through transitionPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.3 and C.4.7General Requirement - Maintenance Program and ProceduresReactive, Preventive Maintenance, Predictive Maintenance are executed and recorded in accordance with the approved CFS Plan 98% of the time.COR will review maintenance records and compare to approved CFS PlanDeliverable Review and Random System Audits.Monthly and during random inspectionsPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.7 and C.4.8General Requirement - Maintenance Program and ProceduresService calls and repair requests are received and entered into the Maximo immediately upon receipt 98% of the time.COR will review maintenance records and compare to approved CFS PlanDeliverable Review and Random System Audits.Monthly and during random inspectionsPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.7 and C.4.8General Requirement - Maintenance Program and ProceduresService calls and repairs are completed in accordance with the established time frames 98% of the time.COR will review maintenance records and compare to approved CFS PlanDeliverable Review and Random System Audits.Monthly and during random inspectionsPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.7General Requirement - Maintenance Program and ProceduresRepairs are completed such that no repeat calls are required on the same areas or systems within sixty (60) calendar days after completion of the original work 98% of the time.COR will review maintenance recordsDeliverable Review and Random System Audits.Monthly and during random inspectionsPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.3General Requirement - Maintenance Program and ProceduresMean time to repair (MTTR) and mean time between failure (MTBF) data is recorded and analyzed for all critical equipment or system failures 100% of the time.COR will review maintenance recordsDeliverable Review and Random System Audits.Monthly and during random inspectionsPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.3General Requirement - Maintenance Program and ProceduresActions are initiated to correct unacceptable equipment or system MTTR and MTBF performance.COR will review maintenance recordsDeliverable Review and Random System Audits.Monthly and during random inspectionsPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.3 and C.4.9General Requirements - Enterprise Resource Planning System (ERPS)ERPS is populated with all required facilities, equipment, oconsolidated facility services program information within thirty (30) calendar days following approval of the CFS Plan.Review of ERPS and compare to approved CFSDeliverable Review and Random System Audits.30 days following CFS Plan approvalPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.3 and C.4.9General Requirements - Enterprise Resource Planning System (ERPS)ERPS is used to identify, control, track, and schedule preventive maintenance work, service calls, and equipment inventory 95% of the time.Review of ERPS and compare to approved CFSDeliverable Review and Random System Audits.Quarterly or more frequent if neededPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.3 and C.4.9General Requirements - Enterprise Resource Planning System (ERPS)ERPS reporting function are used to track and report Work Order performance.Review of ERPS and compare to approved CFSDeliverable Review and Random System Audits.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.3 and C.4.9.1General Requirements - Enterprise Resource Planning System (ERPS)Reports, annual inventory and other ERPS data are delivered in a format and medium approved by the COR.COR review of annual inventory and other ERPS dataDeliverable Review and Random System Audits.AnnuallyPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.4.2.6General Requirement-Generalized and site specific O&M Safety Training Program is developed and submitted to the USG for approval. Must adhere to all OSHA and US government regulations.COR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.At Deliverable due datePerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.14 and C.15General RequirementContractor quality control and safety managers have a direct line of reporting to an officer of the company and an indirect line of reporting to the Project ManagerCOR will review deliverable to ensure it is delivered on time and of in accordance with contract requirementsDeliverable Review and Random System Audits.At Deliverable due datePerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.1Electrical SystemsElectrical power is generated and distributed to all switchgear, panels, outlets, fixtures and equipment at all facilities identified in the contract 99.5% of the time not including scheduled shutdowns pre-approved by the USG.COR will evaluate aPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.1Electrical SystemsCondition Monitoring is conducted and documented in accordance with the approved Contractor CFS Plan 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.1Electrical SystemsElectrical Work Orders are completed on time and in accordance with all contract requirements 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.1Electrical SystemsAll Electrical Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.1Electrical SystemsOne-line diagrams, posted operating instructions and schedules shall be maintained to reflect the as–built condition 100% of the time. Documentation shall be updated within 2 weeks of system/component modification or when errors to existing as-built drawings are identified.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.1Electrical SystemsElectrical systems and equipment will be maintained as per the approved Contractor CFS Plan 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.1Electrical SystemsGFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, calibrated, and tested as required by the manufacturer.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.1Electrical SystemsElectrical deficiencies identified by the Contractor shall be reported 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.2Mechanical Systems, HVACFor occupied spaces the correct temperature and humidity will be maintained within the acceptable set point limits 98% of the time (winter months: 21 +/- 1 degree Celsius at 35% +/- 10% relative humidity and summer months: 23 +/- 1 degree Celsius at 50% +/- 10% relative humidity).Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.2Mechanical Systems, HVACTelecom and data processing rooms shall ensure N+1 condition capability 100% of the time at temperature and humidity readings as per manufacturer's recommendation.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.2Mechanical Systems, HVACFor all other conditioned spaces and buildings, the Contractor shall maintain temperature and humidity in accordance with original design, specifications and applicable codes and standards 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.2Mechanical Systems, HVACCondition Monitoring is conducted and documented in accordance with the approved CFS Plan 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.2Mechanical Systems, HVACMechanical and Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.2Mechanical Systems, HVACMechanical and utility Work Orders are completed on time and in accordance with all contract requirements 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.2Mechanical Systems, HVACSingle-line diagrams, posted operating instructions and schedules are maintained to reflect the acceptable operational conditions 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.2Mechanical Systems, HVACFor sealed buildings with Chem Bio filtration the Contractor shall maintain systems in accordance with original design specifications and OBO/CFSM/FAC/ESPS requirements 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.2Mechanical Systems, HVACFor all other buildings than sealed buildings the Contractor shall maintain HVAC systems in accordance with original design, and applicable codes and standards 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.2Mechanical Systems, HVACHVAC deficiencies identified by the Contractor shall be reported 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.4BAS PMSThe BAS/PMS shall ensure that all facility systems and equipment monitored meet the functional requirements listed in the applicable AQLs at all times.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.4BAS PMSContractor demonstrates that Post has an accurately functioning BAS/PMS System and components 98% of the time not including scheduled shutdowns pre-approved by the USG.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.4BAS PMSBAS/PMS Software patches and updates are completely installed within seventy-two (72) hours of factory notification.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.4BAS PMSBAS/PMS documentation, reports, logs, as-builts, data, electronic files and backups are accurately maintained in accordance with the contract requirements monthly.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.4BAS PMSA monthly report is submitted which shows the trend of temperature and RH in 10 USG defined zones including alarms, points out of service, and points in operator override.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.4BAS PMSAlarm History and Trend log files are reviewed on a daily basis and exceptions are reported.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.3.1Water Supply and TestingWater testing is required in accordance with GSA PBS 1000.7A guidelines.
C.5.3.1Water Supply and PurificationPotable water systems (water supply, and distribution, i.e. pumps, piping, valves, coolers and fountains, and exterior irrigation systems - when applicable) is available 100% of the time not including scheduled shutdowns pre-approved by the USG.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.3.1Water Supply and PurificationDeficiencies in maintenance of water supply, and distribution will be identified by the Contractor and reported 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.3.1Water Supply and PurificationWater distribution system valves shall be exercised annually.
This will be part of Preventive Maintenance program and a work order will be issuedPerformance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.8Sanitary Sewer and Waste Water Treatment SystemsSludge levels in lift stations shall not exceed 15% of vault capacity 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.3PlumbingClosed loop domestic, hot and chilled water supply systems are to operate within original design parameters 98% of the time, not including scheduled shutdowns pre-approved by the USG.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.3PlumbingCondition Monitoring on circulating pumps is conducted and documented in accordance with the approved Contractor CFS Plan 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.3PlumbingPlumbing and Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.3PlumbingSingle line diagrams, posted operating instructions and schedules are maintained to reflect the current conditions 100% of the time. Documentation is updated within 2 weeks of system/component change or modification.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.3PlumbingPlumbing deficiencies identified by the Contractor shall be reported 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.6.14Fire Protection, Suppression and Life Safety Systems.Fire pump and sprinkler system are functional 99.5% of the time not including USG approved scheduled shutdowns.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.6.14Fire Protection, Suppression and Life Safety Systems.Fire alarm and installed suppression systems are functional 99.5% of the time not including scheduled shutdowns pre-approved by the USG.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.6.14Fire Protection, Suppression and Life Safety Systems.Preventive maintenance work is scheduled and coordinated with the COR, Facility Manager, and POSHO 100% of the time to avoid disrupting normal Embassy operations.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.16.14Fire Protection, Suppression and Life Safety Systems.All Fire system deficiencies identified by the Contractor shall be reported 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.7Conveyance SystemsElevators and equipment at all facilities identified in the contract are operational 99.5% of the time not including scheduled shutdowns pre-approved by the USG.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.7Conveyance SystemsEmergency Calls and Repairs are made consistent with Response times outlined in the PWS and accurate reporting of incidents shall be provided within two (2) business days.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.7Conveyance SystemsCondition Monitoring, Vibration Analysis, and Performance Factors are conducted and documented in accordance with the approved Operation and Maintenance Plan and the PWS 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.7Conveyance SystemsElevator cars and mechanical areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.7Conveyance SystemsElevator Work Orders are completed on time and in accordance with all contract requirements 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.7Conveyance SystemsAll deficiencies identified by the Contractor shall be reported 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.11Fuel Storage and DistributionWeekly reports of fuel inventory and estimated days of remaining fuel supply are prepared and delivered to the COR and FAC.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.11Fuel Storage and DistributionFuel storage capacity shall not fall below 80% at any time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.11Fuel Storage and DistributionMeters are calibrated and certified to an accuracy of plus or minus 0.3 percent annually.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.11Fuel Storage and DistributionUnderground storage tanks are maintained and managed per applicable codes and standards 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.11Fuel Storage and DistributionFuel quality testing is performed on a regular basis per applicable codes and standards or as needed.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.11Fuel Storage and DistributionAll deficiencies identified by the Contractor shall be reported 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.11Fuel Storage and DistributionFuel sensors and monitoring devices shall be operational, tested, and calibrated per manufacturer's requirements.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.11Fuel Storage and DistributionFuel distribution devices and fuel pumps shall be operational, tested, and calibrated per manufacturer's requirements.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.12Thermal and Moisture ProtectionThermal and moisture protection systems, accessories and appurtenances are maintained consistent with industry standards and as indicated in the Contractor CFS Plan100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.12Thermal and Moisture ProtectionThermal and Moisture protection Work Orders are completed on time and in accordance with all contract requirements 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.12Thermal and Moisture ProtectionRoof tops and roof-top maintenance areas are maintained, clean, free of debris and in an orderly manner with required signage and documentation at all times.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.12Thermal and Moisture ProtectionEmergency Thermal and Moisture Protection events (roof leaks, etc.) are addressed immediately upon detection 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.12Thermal and Moisture ProtectionGFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, calibrated, and tested as required by the manufacturer.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.12Thermal and Moisture ProtectionContractor will report any 3rd party presence, alterations or additions on roof areas immediately to Facility Management 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.12Thermal and Moisture ProtectionAll deficiencies identified by the Contractor shall be reported 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.17Streets and Walks (curbs, gutters and paving)Streets, walkways, drives, curbs and gutters are maintained, clean and clear of debris consistent with industry best practices and as indicated in the Contractor CFS Plan 95% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.17Streets and Walks (curbs, gutters and paving)Walkways, formal paths, building entrances, stairs, ramps and rails are maintained, clean and clear of debris consistent with industry best practices and as indicated in the Contractor CFS Plan 95% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.17Streets and Walks (curbs, gutters and paving)GFE specialty tools/equipment provided to the Contractor for maintenance and repair shall be fully operational, calibrated, and tested as required by the manufacturer.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.17Streets and Walks (curbs, gutters and paving)Repairs to streets, walkways, drives, curbs and gutters shall be repaired by the Contractor within 7 days 95% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.17Streets and Walks (curbs, gutters and paving)Repairs to streets, walkways, drives, curbs and gutters shall be repaired with like material by the Contractor according to the CFS Plan 98% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.17Streets and Walks (curbs, gutters and paving)All deficiencies identified by the Contractor shall be reported 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.19Building TradesWork carried out by the Building Trades is executed with a high degree of craftsmanship, skill and consistent with acceptable industry standards and as indicated in the Contractor CFS Plan 99% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.19Building TradesBuilding Trades work sites, shop areas, fabrication areas and all other areas of operation are maintained, clean, free of extraneous debris or garbage and in an orderly manner at all times.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.19Building TradesEmergency Building Trades events (failures or inadvertent damage, etc.) are addressed immediately upon detection or as reported 100% of the time.Performance will be rated in accordance with section 3.0-Performance Rating Definition
C.5.19Building TradesGFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, calibrated, and tested as required by the manufacturer.Performance will be rated in accordance with section 3.0-Performance Rating Definition

KPI

Metric Goal KPI Data Source Comments

System/ Equipment availability% = (Available Hours/Hours Required in Reporting Period) X 100BAS, Power Monitoring, Equipment Run Hours99.5% between BAS & Power Monitoring
Scheduled compliance≥ 90%% = (Total Hours Worked on Scheduled Jobs/Total Hours Scheduled) X 100Monthly Activity Report/AMSMonth by Month basis
Backlog deferred work orders< 6 Crew WeeksWeeks = Total Estimated Hours of all Open Work Orders/ Actual Hours Available to Schedule Each WeekMonthly Activity Report/AMSBalance backlog vs. O.T
Emergency hours worked≤ 10%% = (Emergency Hours Worked/Total Labor Hours in Reporting Period) X 100Monthly Pay Applications, TimesheetsCallout logs
PM vs. Repair70/30% = (PM Hours Worked/(PM+Repair Hours in Reporting Period)) X 100Monthly Activity Report/AMS
Repeat work orders (pereto analysis)Monthly Activity Report/AMS (WOW export to Excel80/20 rule 80% of the effects come from 20% of the causes
Operating Efficiency vs. Commisioning specsCoefficient of Performance (COP) for Chillers and KW-Hr/leter got GensetsBAS Report for Chiller and PMS fo GensetsPart of Strategic Plan
Water Analysis on closed loop systemsbe in design specifications 100% of the time>98% be within specifications on water treatmentWeekly water analysis reportsWhen out of specification what is the root cause?
Water Analysis Corrosion Coupon0% corrosion on couponsQuartily report on all closed loop heating and cooling loopsReports from third party water treatment and testing companyAll records will be uploaded into AMS and reported as part of the AQL report
Critical Equipment required for daily operation of building.Operational 100% of the time>98% of the time with N+1 in reserveUnschedule work orders PM work orders and daily inspection reportsAMS reporting system for work orders
Backup GeneratorsOperational 100% of the timeWeekly testing under load from a cold startPM schedule and testingTest results are reported in AMS as a PM work order
Fuel distribution system for backup generatorson line 100% of the timeFuel distribution system >98% uptime between repairs.Daily readings from the fuel management systemDaily readings and reported monthly in AQL
Fuel storage tanks 80% capacityOperational 100% of the timeDaily readings of tank fuel levels. Report how many days or hours of run time availableFuel management systemDaily readings and reported monthly in AQL
Building Automation System (BAS)Operational 100% of the time>98% operational run time between repairs. Running latest software.BAS daily log report on system analysisReport all system failures and repairs in AMS and daily log book.
QA/QC inspections of all daily log books on systems, equipment, inspections100% compliance>98% all log books are up to date on daily readingsLog books in chiller plant, BAS control room, daily round sheets by tradeReport as a PM in AMS and AQL in the monthly report
Staffing100% fully staffed>98% staffed based on contract staffing planMonthly report form contractorThis will be reported in monthly AQL
Parts inventoryHave parts on the shelf to repair 80% of all repairsMonthly inventory tracking of partsInventory by tradesReported in Monthly AQL report

BAS PMS

AQL
See Section J Attachment 12
The BAS/PMS shall ensure that all facility systems and equipment monitored meet the functional requirements listed in the applicable AQLs at all times.AQL-1
Contractor demonstrates that Post has an accurately functioning BAS/PMS System and components 98% of the time not including scheduled shutdowns pre-approved by the USG.
BAS/PMS Software patches and updates are completely installed within seventy-two (72) hours of factory notification.
BAS/PMS documentation, reports, logs, as-builts, data, electronic files and backups are accurately maintained in accordance with the contract requirements monthly.
A monthly report is submitted which shows the trend of temperature and RH in 10 USG defined zones including alarms, points out of service, and points in operator override.
Alarm History and Trend log files are reviewed on a daily basis and exceptions are reported.

Building Trades

AQL

Work carried out by the Building Trades is executed with a high degree of craftsmanship, skill and consistent with acceptable industry standards and as indicated in the Contractor O&M Plan100% of the time.
Building Trades work sites, shop areas, fabrication areas and all other areas of operation are maintained, clean, free of extraneous debris or garbage and in an orderly manner at all times.
Emergency Building Trades events (failures or inadvertent damage, etc.) are addressed immediately upon detection or as reported 100% of the time.
GFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, calibrated, and tested as required by the manufacturer.

Electrical Distro Power G

AQL

Electrical power is distributed to all switchgear, panels, outlets, fixtures and equipment at all facilities identified in the contract 99.5% of the time not including scheduled shutdowns pre-approved by the USG.
Condition Monitoring is conducted and documented in accordance with the approved Contractor O&M Plan 98% of the time.
Electrical Work Orders are completed on time and in accordance with all contract requirements 98% of the time.
All Electrical Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time.
One-line diagrams, posted operating instructions and schedules shall be maintained to reflect the as–built condition 100% of the time. Documentation shall be updated within 2 weeks of system/component modification or when errors to existing as-built drawings are identified.
Electrical systems and equipment will be maintained as per the approved Contractor O&M Plan 98% of the time.
GFE specialty tools/equipment provided to the Contractor for maintenance shall be fully operational, calibrated, and tested as required by the manufacturer.
Electrical deficiencies identified by the Contractor shall be reported 100% of the time.

Conveyance System AQL NP additions

Elevators and equipment at all facilities identified in the contract are operational 99.5% of the time not including scheduled shutdowns pre-approved by the USG.
Emergency Calls and Repairs are made consistent with Response times outlined in the PWS and accurate reporting of incidents shall be provided within two (2) business days.
Performance Factors are conducted and documented in accordance with the approved Operation and Maintenance Plan following industry standards; 98% of the time.
Elevator cars and mechanical areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time.
Elevator Work Orders are completed on time and in accordance with all contract requirements 98% of the time.
All deficiencies identified by the Contractor shall be reported 100% of the time.
After repairs are made; applicable testing is required per industry standards.

General Requirements AQL Column1 Column2

Contractor shall submit draft PMP ten(10) days after the task order award for review and a final Program Management Plan (PMP) sixty (60) calendar days after Contract Award for the USG approval.C.2.1
A site-specific Quality Control Plan shall submit a driaft QCP to the CO, COR ten (10)days task order award and the final QCP for approval thirty (30) calendar days after the task order Award. See Section J, Attachment 14.C.2.4
Cost Control Plan (CCP) The Contractor shall submit the CCP to the CO and the COR within thirty (30) days after the task order award.C.2.5
Contractor shall submit a final Operations and Maintenance (O&M) Plan forty-five (45) calendar days after Contract Award for the USG approval.C.2.2
Contractor shall submit a site-specific Occupational Safety and Health Plan addressing applicable components of 29 CFR 1910, 29 CFR 1926 and EM385-1-1 thirty (30) calendar days after task order award for review and acceptance. The Contractor shall submit the final plan ninety (90) calendar days after the task order award.C.2.6
Contractor executes, contract performance requirements as identified in all Acceptable Quality Levels and in accordance with all applicable References, Codes and Standards.C.3
Contractor shall submit an Equipment Inventory thirty (30) calendar days after Contract start. And then annually the contractor must resubmit.C.9.2Annually , the Contractor shall validate the equipment data information and include pictures of the data plate with the equipment identification number listed in the AMS.
Initial FCA is completed and delivered to the COR within thirty (30) calendar of Contract Award including detailed itemized cost estimate for correcting initially identified deficiencies if any. The USG reserves the right to review and determine if action is required, and how the action is executed.C.5.1
Immediate adjustments or corrections identified during the initial FCA that fall within the scope of routine preventive maintenance required by this contract are made at no additional cost to the USG.C.5.1
Contractor's, O&M plan must provide a detailed list of facilities, systems, and equipment explaining the RCM approach and Failure Mode and Effect Analysis (FMEA).C.3
O&M plan contains a detailed approach the contractor will use to complete mean time to repair (MTTR) and mean time between failure (MTBF) analyses.C3
O&M plan contains the process required to conduct root cause failure analysis of system and equipment failures including how the contractor will utilize this information to improve reliability and overall efficiency and effectiveness.C3
O&M plan contains a Hazardous Materials Inventory as an Appendix to the Operation PlanC.3.12.1.1
Shift logs will be accurate and in English for each equipment and system listed in C.2C.2
Staffing PlanC.4.22.2
Transition Plan and Schedule are submitted to USG for approval as required.C.3.6
Contractor shall submit the Initial Vetting ProcessC.3.13.1.7
Transition Plan and Schedule are executed in timely manner resulting in a seamless transition from the incumbent contractor to the new contractor.C.3.1.1
Reactive, Preventive Maintenance, Predictive Maintenance are executed and recorded in accordance with the approved O&M Plan 98% of the time.C.3.2.2Follow the guide lines in the OBO RCM manual, this manual is an attachment.
Service calls and repair requests are received and entered into the CMMS immediately upon receipt 98% of the time.C.8/C.8.1/C3.10.1.1/C.10.1.2/C.10.1.3
Service calls and repairs are completed in accordance with the established time frames 98% of the time.C.3.9.4.2
Repairs are completed such that no repeat calls are required on the same areas or systems within sixty (60) calendar days after completion of the original work 98% of the time.C.3.9.4.2
Mean time to repair (MTTR) and mean time between failure (MTBF) data is recorded and analyzed for all critical equipment or system failures 100% of the time.C.3
Actions are initiated to correct unacceptable equipment or system MTTR and MTBF performance.C3
CMMS is populated with all required facilities, equipment, operation and maintenance program information within thirty (30) calendar days following approval of the O&M Plan.C.9.2
CMMS is used to identify, control, track, and schedule preventive maintenance work, service calls, and equipment inventory 95% of the time.C.9.2
CMMS reporting function are used to track and report Work Order performance.C.9
Reports, annual inventory and other CMMS data are delivered in a format and medium approved by the COR.C.2.6
Generalized and site specific Safety Training Program is developed and submitted to the USG for approval.C.20.15/C.20.16

Water Supply and Purification

AQLWater Supply and Distribution AQL
Potable water distribution systems, water coolers and fountains, hot/chilled water systems, (exterior irrigation systems - when applicable) are available 100% of the time not including scheduled shutdowns pre-approved by the USG.Potable water distribution, i.e. pumps, piping, valves, hydrants,water coolers and fountains, and exterior irrigation systems - when applicable) is available 100% of the time not including scheduled shutdowns pre-approved by the USG.
EPA approved materials for drinking water systems shall be used 100% of the time.NSF/ANSI certified chemicals and drinking water system components shall be used 100% of the time unless a waiver has been granted by the appropriate authority, i.e. a committee of the COR, Facility manager, and FAC. Applicable NSF/ANSI standards include:

NSF/ANSI 60: Water Treatment Chemicals NSF/ANSI 61: Drinking Water System Components

Water purification deficiencies identified by the Contractor shall be reported 100% of the time.Deficiencies in maintenance of water supply, and distribution will be identified by the Contractor and reported 100% of the time.
Water distribution system pressure shall not drop below 20 psi (1.4 kg/sq cm) in all parts of the system 100% of the time, unless pre-approved by Facility Manager and FAC.

or Water distribution system pressure shall be maintained between 20 - 100 psi in all parts of the system 100% of the time, unless pre-approved by the appropriate authority COR. The AWWA G200 standard indicates a minimum pressure of 20 psi at the service connection.

Maintaining positive pressure reduces the risk of backflow contamination and infiltration of pathogens into the distribution system, as well as ensuring adequate service is provided.

The second option identifies an operating pressure range (i.e. 20 - 100 psi). The upper level is an industry standard, but can be post specific. Higher pressures will exacebate pipe failure and other create other adverse service issues.

New or repaired water distribution system mains must be disinfected with free chlorine and sampled for coliform bacteria per AWWA Standard C651-14 "Disinfecting Water Mains" 100% of the time before they are put into service. Current industry standard to prevent contamination from entering the distribution system and ensure maintenance of water quality.

HVAC

AQL

For occupied spaces the correct temperature and humidity will be maintained within the acceptable set point limits 98% of the time (winter months: 21 +/- 1 degree Celsius at 35% +/- 10% relative humidity and summer months: 23 +/- 1 degree Celsius at 50% +/- 10% relative humidity).
Telecom and data processing rooms shall ensure N+1 condition capability 100% of the time at temperature and humidity readings as per manufacturer's recommendation.
For all other conditioned spaces and buildings, the Contractor shall maintain temperature and humidity in accordance with original design, specifications and applicable codes and standards 98% of the time.
Condition Monitoring is conducted and documented in accordance with the approved O&M Plan 98% of the time.
Mechanical and Utility areas are maintained in a clean and orderly manner with all required signage and documentation 100% of the time.
Mechanical and utility Work Orders are completed on time and in accordance with all contract requirements 98% of the time.
Single-line diagrams, posted operating instructions and schedules are maintained to reflect the acceptable operational conditions 100% of the time.
For sealed buildings with Chem Bio filtration the Contractor shall maintain systems in accordance with original design specifications and CFSM/FAC/ESPS requirements 98% of the time.
For all other buildings than sealed buildings the Contractor shall maintain HVAC systems in accordance with original design, and applicable codes and standards 98% of the time.
HVAC deficiencies identified by the Contractor shall be reported 100% of the time to COR.
Water Treatment must be in the control range !00% of the time for all closed loop systems.

Fire Alarm and Suppression Eq.

AQL

Fire pump and sprinkler system are functional 99.5% of the time not including USG approved scheduled shutdowns.
Fire alarm and installed suppression systems are functional 99.5% of the time not including scheduled shutdowns pre-approved by the USG.
The Contractor shall provide operations, maintenance and testing of all Government Fire Protection and Life Safety Systems in accordance with the O&M Plan specified in Section
C.4.11and in accordance with applicable codes and standards referenced in Section J Attachment 6. The Contractor shall operate, maintain, and repair all fire detection and suppressions systems attached to or a part of kitchen equipment. This includes the dry chemical or foam systems in their entirety, their related pipework and spray nozzles, the control panel and interface with the buildings fire alarm control panel and evacuation system, and the shunt trip power controls that shut off power to the kitchen equipment when the dry chemical or foam systems is activated.
All Fire system deficiencies identified by the Contractor shall be reported 100% of the time.

Fuel Receiving, Storage AQL Column1

Weekly reports of fuel inventory and estimated days of remaining fuel supply are prepared and delivered to the COR and FAC.
Fuel storage capacity shall not fall below 80% at any time.
Meters are calibrated and certified to an accuracy of plus or minus 0.3 percent annually.
Underground storage tanks are maintained and managed per applicable codes and standards 100% of the time.
Fuel quality testing is performed on a regular basis per applicable codes and standards or as needed.
All deficiencies identified by the Contractor shall be reported 100% of the time.
Fuel sensors and monitoring devices shall be operational, tested, and calibrated per manufacturer's requirements.
Fuel distribution devices and fuel pumps shall be operational, tested, and calibrated per manufacturer's requirements.
NP: Fuel receiving equipment and procedures including emergency cleanup kits shall be up to date, on hand in operable condition and required quantities for the puropse. Procedures shall follow American Petrolium Instutite (API) Guidelines.

Plumbing

AQL

Closed loop domestic, hot and chilled water supply systems are to operate within original design parameters 98% of the time, not including scheduled shutdowns pre-approved by the USG.
Condition Monitoring on circulating pumps is conducted and documented in accordance with the approved Contractor O&M Plan 98% of the time.

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