Group_C_Draft_RFP_Sample_SOO.doc

The following Statement of Objectives (SOO) for SORDAC-K Contract Management Support and SORDAC-RA Acquisition and Policy Support are included for information only, and are representative of the types of performance that will be required under SWMS Group C in addition to the SOFM Statement of Work provided with the Draft RFP. These SOOs reflect requirements that were competed and awarded under GBPS. The Final RFP will include task orders that will be awarded and performed under SWMS for Group A.

PERFORMANCE BASED STATEMENT OF OBJECTIVES

DIRECTORATE OF PROCUREMENT (SORDAC-K)

CONTRACT SPECIALIST, PROCUREMENT MANAGEMENT, AND ADMINISTRATIVE SUPPORT

GLOBAL BATTLESTAFF AND PROGRAM SUPPORT

1.0 DESCRIPTION OF SERVICES

The mission of the Special Operations Research, Development, and Acquisition Center’s (SORDAC) Directorate of Procurement (DOP) is Contracting Professionals teaming with acquisition and industry professionals to rapidly transform acquisition strategies into superior technologies, equipment, and services for USSOCOM and Special Operations Forces. In order to meet these mission requirements, the DOP requires contractor support ranging from daily administrative assistance to higher level expertise in the areas of procurement systems and contracting support.

1.0.1 PURPOSE

The overall objective is to provide the Directorate of Procurement (DOP) with general administrative, policy, technical support, Standard Procurement System (SPS) expertise, and contract specialist support in carrying out responsibilities for all phases of the acquisition process in order to meet their mission and vision of being USSOCOM’s Contracting Provider of Choice by Delivering Competent, Rapid, Dedicated and Innovative Contracts Management. Due to the size and complexity of this requirement the Government will require a single point of contact from the contractor, normally referred to as a Task Lead. The minimum expectations from the Government of the task leader are as follows: be responsible for handling the day-to-day management and administration of project tasks, develop detailed work plans and schedules, assign staff responsibilities and supervise all staff efforts, utilize control and redirect available resources as necessary to complete tasks in accordance with scheduled milestones and budgetary constraints. Perform quality checks of all work products and interact continually with the Government COR and any appointed Technical Representatives (TR) to present interim results, discuss concerns, and ensure total product/service satisfaction.

The following specific requirements are broken out by two Subtasks.

Subtask 1 will encompass all policy, and PD2 support. The period of performance will start 19 July 2010 and continue through the entire life of the requirement.

Subtask 2 will encompass all Administrative (2.0.1) and Contract Specialist support (2.0.4). The period of performance will start 19 July 2010 and end 30 Sep 2011, with 6, 1 month options running 1 Oct 2011-31 Mar 2012.

2.0 SPECIFIC REQUIREMENTS

Subtask 1:

2.0.1 The contractor shall provide “Acquisition Management and General Administrative Support” for the Directorate of Procurement :

The contractor shall provide 2 full time administrative support personnel to the Director and Deputy Director, Procurement, to perform a full range of administrative, clerical and office support duties for the directors and other SORDAC-K managers to include but not limited to;

- Greeting visitors to the Directorate of Procurement offices,

- Managing office and other ADP equipment, maintaining calendars, timecards, preparing travel vouchers, assistance with requests for personnel action and related documentation, and processing Freedom of Information Act (FOIA) requests,

- Word processing production for a variety of executive team members; composition and preparation of routine correspondence and presentations using computer software applications,

- Assists in phone reception for executive and administrative departments; manage calendars, telephone directory and company information,

- Prepares and coordinate mail, faxes, and express package, providing filing assistance

-Screening calls, making travel and meeting arrangements, preparing reports, financial data, and follow-up on timelines and deliverables, -Attend project meetings and prepare meeting minutes and action items.

2.0.2 The contractor shall provide “Analytical Technical and Acquisition Policy Support” for the Directorate of Procurement :

2.0.2.1 Acquisition Policy Analyst Support: Contractor will provide a full spectrum of acquisition policy and analytical technical support to include research, analysis, subject matter expertise and documentation to support command procurements and policy. Analysts will ensure SOFARS and related acquisition guidance is current and meets the Federal and DOD level guidance. Analysts will further investigate and identify deficiencies and weaknesses with current Federal, DoD, and SOCOM acquisition policies and recommend solutions to senior procurement management.

2.0.2.1.1 Policy Support: Identify deficiencies or weaknesses in current policies across the whole acquisition spectrum and recommend solutions to the Procurement Senior Management. Synchronize all acquisition policies regarding service contracting to ensure consistency between DOD and SOCOM policies.

2.0.2.1.1.1 Review, research, analyze, compare, recommend and prepare documentation in the format required by the FAR and DFARS for the USSOCOM Directorate of Procurement.

2.0.2.1.1.2 The contractor shall provide senior level contracting support to perform policy review of contract documents for format and completeness, preparations for bid and proposal support, preparations for source selections and review of contract deliverable status.

2.0.2.1.2 Analytical technical Support: The contractor shall develop databases, spreadsheets, all forms of electronic graphic media to include interactive video clips and productions, quad charts, and other documentation, as required. Technical database support includes but is not limited to; maintaining currency and accuracy of the SOFARS in accordance with FAR, in electronic format on the SORDAC-K Government only website and ensure posting to other appropriate websites. Update and maintain the Contracting Desktop Resource Center on the SORDAC-K government only website, placing policies, directives, examples, user guides, etc. in a format to be placed on electronic media. The contractor shall ensure that all-electronic media publication software and format is 100% compatible with the government software. Manage the ECITS and FPDS-NG reporting process and data systems while maintain an error free rate of 95% for USSOCOM on the FPDS-NG website. Ensure accurate data transfer from the user of the database to the Procurement Management Division for consolidation of reporting to DOD. Maintain custom and standard management reports as a result of queries against the database. Establish and maintain record of user registrations and system permissions.

2.0.2.1.2.1 Maintain the USSOCOM Contracting Officer Warrant Database, producing both electronic and hard copy warrants for issuance by the government.

2.0.3 The contractor shall provide “Standard Procurement System (SPS) Support” for the Directorate of Procurement:

2.0.3.1 USSOCOM has twelve distinct SPS server sites on unclassified and classified domains with over 200 users. Site configurations range from traditional single and multi-server configurations, to Microsoft Terminal Server configurations, to multi-node Microsoft Cluster configurations. Some sites have users that are located in satellite offices that connect to Procurement Desktop – Defense (PD2) from remote. SORDAC-K requires administration and management support with expert proficiency with the Standard Procurement System (SPS).

2.0.3.2 Definition of SPS: The term "SPS" refers to the full suite of software applications, processes, architecture, hardware and all associated interfaces that comprise the Standard Procurement System as defined by the SPS Joint Program Management Office. This includes but is not limited to Procurement Desktop - Defense (PD2), Cognos Impromptu, Sybase Adaptive Server Enterprise, the Application Server Framework, the PD2 Adapter (including webMethods Broker and webMethods Trading Networks), the Defense Electronic Business Exchange, batch files designed to run routine backup and maintenance procedures, etc. Future versions of SPS may include different software applications and/or architecture therefore, the contractor will be responsible to ensure the expertise provided stays abreast of the latest SPS developments and maintains proficiency to ensure continual quality support.

2.0.3.3 This SPS support includes but is not limited to: Providing functional System Administrator support of the Standard Procurement Systems (SPS) Suite of Products. This includes providing functional and technical advice and guidance; training users in contracts, system administration, and reports course material; and supporting resolution of critical PD2 operational issues.

2.0.3.4 Contractor shall also be responsible for entering data and retrieving data and information as well as regularly scheduled and ad hoc data extraction and information/reports generation using the listed automated business systems as well as Microsoft Office Word, Excel, Access and PowerPoint software

Subtask 2:

2.0.4 The contractor shall provide “Contracting Specialist Support” for the Directorate of Procurement :

2.0.4.1 The support team will be made up of 8 experienced Contract Specialists who augment the civilian workforce and will be required to support full cradle to grave contracting activities for a variety of Contracting Officers and a wide range of customers on acquisitions to include procurement of complex and/or diversified items, services, and research and development. It is projected that all 8 Contract Specialist positions supporting this task order will convert to Government civilian positions by the end of FY 11. Currently, the Divisions within SORDAC-K that require this manpower augmentation are KH, KI, KP, and KR. KH supports all HQ Services requirements, KI supports all SORDAC PM (C4) requirements, and KR and KP support SORDAC-SW both classified and unclassified programs.

A Contract Specialist negotiates with suppliers to draw up procurement contracts: Negotiates, administers, extends, prepares termination documents, and renegotiates contracts. Formulates and coordinates procurement proposals. Directs and coordinates activities of workers engaged in evaluating proposals. Evaluates or monitors contract performance to determine necessity for amendments or extensions of contracts, and compliance to contractual obligations. Approves or rejects requests for deviations from contract specifications and delivery schedules. Arbitrates claims or complaints occurring in performance of contracts. Analyzes price proposals, financial reports, and other data to determine reasonableness of prices. May serve as liaison officer to ensure fulfillment of obligations by contractors.

2.3 DELIVERABLES The contractor shall develop and deliver the following deliverables:

2.3.1 The contractor shall develop databases, spreadsheets, all forms of electronic graphic media to include interactive video clips and productions, quad charts, and other documentation, as required.

2.3.2 Prepare procurement instructions and/or directives requiring review and research and rewrite as applicable. Research, analyze, recommend and prepare acquisition subject matter expertise level documentation to support command procurement reform, policy and paperless contracting initiatives.

2.3.3 Prepare a full range of contracting documents on a daily basis in support of the Contracting Officer and Requesting Activities to include but not limited to; acquisition source selection and vendor contract and deliverable management support that encompasses full spectrum of strategy development, contract planning documents, documentation development, execution, and monitoring; including, draft preparation of solicitations, proposal technical reviews, draft development of source selection criteria, advisory assistance to source selection proceedings, contract and task order award documents, modification documents, specifications, funding documents, and contract post award monitoring and technical assistance reports.

2.4 PERSONNEL AND MINIMUM SKILL REQUIREMENTS

2.4.1 The contractor shall provide a professional, responsive, cost-effective support team to the Directorate of Procurement that is knowledgeable and has expertise in the Department of Defense (DoD) Acquisition process; DoD Cost Analysis; DoD Finance and Accounting System (DFAS), and Air Force Accounting systems; and USSOCOM processes for requirements validation, resource allocation and acquisition. The support team will be made up of general administration specialists, analytical technical support, system administrator for PD2, and contract specialists (or equivalent job titles).

2.4.2 Personnel identified for performance of all tasks require the following minimum skills and/or equivalencies. The procurement analyst(s) (policy support) and the contract specialist(s) must possess a level of experience commiserate with a GS-12 1102 equivalent. DAWIA Level II certifications are preferred, however a minimum of 5 years contracting experience is mandatory.

The general administrative support must possess a level of expertise commensurate with a GS-09 Executive Assistant and a GS-07 Administrative Assistant. Requires strong computer and internet research skills; knowledge of Microsoft office, Word, Excel, Access, Power point etc. Also calls for flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

The System Administer/Expert for PD must possess a level of expertise commensurate with a GS-13 and have in-depth knowledge and experience with all aspects of SPD/PD2 administration. The contractor will ensure all personnel assigned on task are capable and willing to work in a fast-paced, without functional/ program boundaries.

3.0 SERVICE DELIVERY SUMMARY. The following SDS items outline key requirements/deliverables in performance of this task order. Overall performance assessments will be provided to the Contracting Officer by the Contracting Officer Representative (COR) per the procedures under the basic contract Quality Assurance Surveillance Plan. Meeting or not meeting the below thresholds will be the basis of that performance evolution.

Task Order Level Service Delivery Summary

· For example:

· Are reports/data accurate?

· Does the product or service provided meet the standards for each applicable SDS item?

· Does the contractor’s work measure up to commonly accepted technical or professional standards?

· What degree of Government technical direction was required to solve problems that arise during performance?

· Were there any security violations?

· Contractor receives no more than <insert # of complaints> formal customer complaints/contract discrepancy reports per year for each task order.

· Contractor successfully resolves any customer complaint within <insert # of days> working days of receipt or less time as specified in the task order.

· No security violations acceptable. 100% Compliance.

· All reports and deliverables submitted accurately and on time X% of the time

· Contracting Officer’s review of products/contracting actions for signature.

· Customer Complaints

· Feedback from Leadership and Program Offices being supported

· Are requirements/deliverables completed in an accurate, timely manner in compliance with task order PWS requirements?

· Labor hour execution

· Travel funds

· Material funds

· Did the contractor do anything innovative that resulted in a cost savings?

· Execution within X % of budgeted resources, (insert N/A for FFP task orders)

· Must accommodate fact of life changes and increases within scope

· Execution of innovative solution resulted in savings (time, task order cost, extension of services, etc.)

· Monthly reports depicting actual execution vs. budget

· Is interaction between the contractor and the Government satisfactory or does it need improvement?

· Were products and/or services provided timely, complete?

· Was the quality of problem identification and corrective action plans, if applicable, focused on customer satisfaction?

· Did the contractor personnel exhibit reasonable and cooperative behavior?

· Periodic Surveillance

· For example:

· How well did the contractor match the qualifications of any key or SME positions, as described in the contract, with the person who filled the key position?

· Did the contractor support key personnel, SMEs and Action Officers so they were able to work effectively?

· If a key person did not perform well, what action was taken by the contractor to correct this?

· If a replacement of a key person was necessary, did the replacement meet or exceed the qualifications of the position as described in the contract schedule?

· Were off-site personnel effectively utilized?

· No more than <insert # of violations> total validated violations. Upon notice of violation, Contractor shall immediately correct or establish acceptable corrective action plans within <insert # of days> working days.

· No more than <insert # of required corrections. Total validated changes as a result of not following current policy or processes or having appropriate skill set for position

· Feedback from SME/KOs/Leadership on performance of personnel

4.0 GOVERNMENT FURNISHED PROPERTY / SPACE

4.1 The Government anticipates on-site support for this requirement. Therefore, the Government will provide all equipment and materials, and access to all necessary networks and systems required to support the activities required under this task order. The Government will provide furnished office spaces (workstations, office automation equipment, telephones, and furniture) and supplies at MacDill AFB, FL, or the 5850 West Cypress Street, Tampa, FL facility, for contractors working in support of this effort. Contractor personnel will have access to secure telephones, a photocopier, data, fax (secure and unclassified), and shredder on a non-interference basis when needed to perform the work requirements. Support will generally occur at Government office spaces located on MacDill AFB, FL and at the 5850 West Cypress Street, Tampa, FL facility. However, support may also be required at contractor facilities and at worldwide locations.

5.0 SECURITY REQUIREMENTS

5.1 Security will be in accordance with the attached DD254. Contractor team individual(s) working supporting this task will be cleared at the Secret Level at the start of this Task, and maintain these clearances throughout the contract period of performance. Two contractor personnel who will support SORDAC-KP will be required to have a Top Secret clearance with SCI eligibility. Contractors will require access to SCI and Focal Point Material in performance of this effort. Contractor will require access to NIPRNET/SIPRNET , JWICs and ACCM computer network systems only at government facilities. Contractor will be authorized to courier classified information up to the “Secret” level in performance of official duties upon approval of and designation by the COR. Contractor will require access to secure communications equipment in performance of official duties.

5.2 The contractor shall insure requirements for safeguarding classified information and classified materials, for obtaining and verifying personnel security clearances, for verifying security clearances and indoctrination of visitors, for controlling access to restricted areas, for protecting government property, and for the security of automated and non-automated management information systems and data are fulfilled. The contractor's management system shall prevent unauthorized disclosure of classified and sensitive unclassified information. The government shall be immediately notified if any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

5.3 The contractor shall provide security management support. Typical efforts include, but are not limited to, performing classified document control functions, classified materials inventories, program access requests, preparing and monitoring personnel indoctrination and debriefing agreements, and maintaining and using security-related databases. Data generated under this delivery order shall be classified in accordance with appropriate security guidance. All technical data provided to the contractor by the government shall be protected from public disclosure in accordance with the markings contained thereon and the limitations on release contained in FAR Part 3. Performance of this task order requires access to TOP SECRET information by the contractor and adherence to specific security guidelines (reference the DD Form 254, Contract Security Classification Specification) is required. Data generated under this task order shall be classified in accordance with appropriate security guidance.

6.0 REPORTS Monthly reports per basic contract PWS para 3.1.1 are applicable. The appointed COR name and information will be located in the task order DD 1155, Section F. Additionally, all reports specific to this task order, outlined in SOO Section 2.3, Deliverables, shall be submitted as required by the Requiring Activity.

7.0 TRAVEL Travel may be required to various CONUS locations to gather data for the performance of the above tasks. The contractor shall travel as initiated by written tasking. It is the responsibility of the contractor to ensure that travel expenses are incurred in accordance with the Joint Travel Regulations.

8.0 MATERIAL No material is required for this effort. All material will be provided by the Government.

PERFORMANCE BASED STATEMENT OF OBJECTIVES

SPECIAL OPERATIONS RESEARCH, DEVELOPMENT, AND ACQUISITION CENTER DIRECTORATE OF RESOURSES AND ANALYSIS (SORDAC-RA)

GLOBAL BATTLESTAFF AND PROGRAM SUPPORT

1.0 DESCRIPTION OF ORGANIZATION REQUIRING SUPPORT

SORDAC-RA develops and implements policies, procedures, and organization to manage and control acquisition of SO-peculiar equipment, materiel, supplies, and services. SORDAC-RA discharges assigned management responsibilities in a manner consistent with guidelines established by the Special Operations Acquisition Executive (SOAE), DoD 5000 series, USSOCOM Dir 70-1 and other governing directives/instructions. SORDAC-RA provides acquisition policy, and program management support to the SOAE and the SORDAC staff. SORDAC-RA provides administrative, management support services, as well as a wide range of resource management support functions in support of the SOAE and SORDAC staff.

1.1 TASK PURPOSE AND OVERALL OBJECTIVE

Specific mission areas for this task order are to support the SORDAC-RA Director and team in the subspecialties of acquisition policy; developmental test and evaluation; manpower/human resourcing; training/workforce development; and acquisition analysis. For the stated period of performance, contractor personnel shall maximize performance and contributions without regard to functional boundaries in a dynamic and fast-paced work environment.

2.0 SPECIFIC REQUIREMENTS

2.0.1 Office Manager/Task Lead (1 FTE). Perform the duties of staff action manager for the Center for Special Operations Research, Development, and Acquisition Center (SORDAC), a SES Tier II (2-Star equivalent) organization in support of the war on terrorism. Manage daily electronic receipt, review, tracking, and final dissemination of all official external staff actions that SORDAC receives from the Joint Staff, SECDEF, Pentagon Officials, Congress, and the media. Also, manage, staff, and track daily all official Task Management Tool (TMT) taskers and “unofficial” (email) USSOCOM-wide and SORDAC tasks. Staff actions vary in level of classification and are received via both the classified and unclassified networks. Monitor timeliness and accuracy of action submission and oversee proper staff coordination throughout SORDAC and, when necessary, USSOCOM. Possess a strong knowledge of the Command structure and areas of responsibility, various security classification levels, and proper handling of classified material.

As SORDAC’s alternate Congressional Liaison POC, manage, staff, and track all incoming Congressional Requests for Information. Review Congressional RFIs, create the internal staff action package, and determine who to forward the RFI to for action. Seek SORDAC leaderships’ approval of SORDAC’s response and coordinate the response with USSOCOM’s Comptroller’s legislative section and other USSOCOM J-codes when necessary. Also, serve as one of the proof readers for the SORDAC Chief of Staff to ensure the response is grammatically correct prior to submission to USSOCOM’s Special Operations Legislative Assistant. Perform various administrative duties in direct support of the SORDAC Front Office including receiving, managing, staffing, and tracking electronic automated FM14s; editing memos and correspondence; and providing general assistance to the SOAE, DDAQ, MDAE, and COS as needed. Required Minimum Skills: The position requires 6 years of related experience and a Bachelor’s degree in a related field. Requires a top secret/sensitive compartmented information (TS/SCI) clearance.

2.0.2 Office Administrator (1 FTE). The contractor shall provide office management of SORDAC Front Office. This includes knowledge of DoD Acquisition and Life Cycle Management policies, procedures, and practices; review of program documentation for Milestone Decision keynotes to ensure compliance with DoD 5000.01, and all acquisition policies; development of senior acquisition talking points and briefs addressing Command’s Title X authority and acquisition portfolio to identify and prioritize essential acquisition events and issues for DDAQ action; knowledge of policies, processes, procedures and regulations governing program acquisition execution. Additional required support includes assessing the progress of assigned projects/programs including cost estimates, schedules, and performance supportable baseline requirements by applying new methods and procedures. Required Minimum Skills: The position requires 6 years of related experience and a Bachelor’s degree in a related field. Requires a TS/SCI clearance.

2.0.3 Administrative Support (2 FTE). The Contractor shall provide administrative support for daily office operations. These functions include, but are not limited to; development and integration of briefings, reports, and necessary written correspondence in response to taskings; collecting and dissemination of information; and performing quality assurance checks for all correspondence to ensure accuracy and compliance with standards, policies and guidance within the Headquarters. Additional required support includes development, administration, and maintenance of: multi-media data libraries, information sites, and collaboration tools; records management; maintaining action suspense logs and calendars; defense travel system; military and civilian personnel systems; supplies; and special projects in support of the RA’s portfolio and staff management. Required Minimum Skills: The position requires 4 years of related experience and at minimum of a high school degree. One FTE requires a TS/SCI, one FTE requires a secret clearance.

2.0.4 Developmental Test/Operational Test (DT/OT) Test and Evaluation (T&E) Support (1 FTE). The contractor shall attend program technical/test reviews and evaluations, and provide trip reports, AAR’s, briefings, and/or debriefs summarizing the purpose of the meetings, workshops, or conferences to include listing attendees, discussion topics, and results. Develop test related documentation and implementing instructions and provides DT&E support to USSOCOM and Service PMs, including but not limited to; developmental/technical test insight and test planning.

assistance in developing and reviewing the SAMP test strategy, TEMP and/or Master Test Plan (MTP), test plans and procedures, and provide a technical assessment of the system satisfying the ORD/CDD requirements, interaction with the PM, OT&E evaluator (SORR-J8- O), and all test agencies, test Report analysis and recommendations, and attendance at program meetings, test meetings, and test events as required by the PM/SAM. Required Minimum Skills: The position requires 8 years of related experience and a Bachelor’s degree in a related field. Requires a TS/SCI clearance.

2.0.5 Technical Writer Support (1 FTE). The contractor shall be responsible for understanding the organization and mission of SORDAC in order to write and review a variety of materials such as reports, briefs, articles, manuals, and information papers. The contractor shall determine from research, source documents, subject matter experts, and other officials the scope and content of material to be presented to emphasize program requirements. The contractor shall recommend length, tone, and complexity of all written products based on the objectives, the medium and the intended audience. The contractor shall recommend the most logical organization and effective sequence of thoughts and ideas for all written products. The contractor shall consolidate and synthesize information and submissions from various sources. The contractor shall assist in the development of documentation requirements to ensure that all documents meet applicable standards. Required Minimum Skills: The position requires 5 years of related experience performing technical writing, or research and at minimum a Bachelor’s degree in a related field. A degree in English is highly desired. Requires a top secret clearance.

2.0.6 Manpower-Analyst/Military-Civilian Classifier (2 FTE) . The contractor personnel will provide services as the senior Workforce Management Analyst conducting comprehensive manpower and organizational analyses of a wide variety of joint command acquisition organizations, functions, and work processes and providing innovative, expert management consultant capabilities to improve mission effectiveness, resource efficiency, and resource savings; also serve as the center military human resources manager and advisor. In addition, the contractor shall provide services as a senior Human Resources (HR) Specialist in Classification with responsibility for planning, developing, and carrying out the full range of position classification and position management advisory services for assigned organizations. Personnel will study the structure and/or functions of joint combatant command acquisition center organizations with extremely interrelated work processes and functions and accurately advise or propose solutions to improve processes, and maximize mission accomplishment and resources utilization; design, plan, and conduct work measurement, methods and procedures, manpower requirements utilization and engineered time standards; review and implement changes to organization and resource controls/programs, and/or benchmarking studies of complex, interrelated substantive work processes or functions; serve as joint service military human resources specialist providing center HR support for requisitions, evaluations, awards, reserve matters; design, plan, and conduct competitive sourcing studies, management surveys, and research projects, providing advisory services of a wide variety on substantive issues with extensive scope, complexity, and impact, assessing the overall effectiveness of program operations. In addition, the contractor shall advise managers on job analysis and on position and organization structure and design; analyze HR business issues and develop proposed enhancements or problem solutions; assist managers in developing job descriptions and other documentation; advise managers on other HR issues and assist in developing plans. Required Minimum Skills: The position requires 4 years of related experience and a Bachelor’s degree in a related field. Requires a top secret clearance.

2.0.7 Training/Workforce Development Specialist (1 FTE). The contractor shall assist in preparing plans and briefing materials, and facilitate scheduling, handouts, and conduct training sessions as tasked. The contractor shall provide advice and administer the Acquisition Career Management Program for USSOCOM and for components that report to the SOAE. The contractor shall develop, advise, and implement a specific SORDAC Workforce Development Strategy. The contractor shall assist in the oversight of the Command’s Defense Acquisition Workforce Improvement Act (DAWIA) training program to ensure compliance with new laws and regulations. The contractor shall provide services in processing a range of personnel actions. Examples of personnel actions support include but are not limited to the full range of personnel actions for GS, Federal Wage System, and other employee pay/management systems; online HR information systems’ data maintenance including electronic interface with finance and Office of Personnel Management (OPM) systems; advice and assistance on technical matters related to employee records; prepare reports; electronic resume processing; custody, maintenance, and protection of Official Personnel Files (OPFs). Required Minimum Skills: The position requires 2 years of related experience and a Bachelor’s degree in a related field. Requires a top secret clearance.

2.0.8 Marketing and Graphic Design Support (1 FTE). The contractor shall assist the Government manager by preparing and reviewing written communications and presentations, planning and coordinating meetings/conferences, interacting with all levels inside an organization; especially senior leaders, using Microsoft Office software packages, and using graphics design automated software packages. The contractor will plan, organize, draft, write, and edit brochures, pamphlets, announcements, web-page articles, written publications, speeches, presentations, briefings, conferences, position papers, art design, various graphics media design etc. in various media intended for a broad audience. Required Minimum Skills: The position requires 5 years in related fields of public affairs, communications, and marketing and at minimum a Bachelor’s Degree in Communications, Business, or Marketing. Requires a secret clearance.

2.0.9 Administrative Support Option (1-4 FTEs). The Contractor shall provide administrative support for daily office operations. These functions include, but are not limited to; development and integration of briefings, reports, and necessary written correspondence in response to taskings; collecting and dissemination of information; and performing quality assurance checks for all correspondence to ensure accuracy and compliance with standards, policies and guidance within the Headquarters. Additional required support includes development, administration, and maintenance of: multi-media data libraries, information sites, and collaboration tools; records management; maintaining action suspense logs and calendars; defense travel system; military and civilian personnel systems; supplies; and special projects in support of management. Required Minimum Skills: The position requires 4 years of related experience and at minimum of a high school degree. Requires a top secret clearance.

2.0.10 Principal Acquisition Specialist (PAS) Support Option (1-5 FTEs).

The contractor shall provide the following support: Regulations, Reports, Analyses, and Suspenses. Review and assist in the development and coordination of USSOCOM acquisition policy, directives, standard operating procedures, implementing instructions, and other related documents. Review and assist in the coordination of comments and implementation plans for OSD and JCS-level acquisition related strategy and planning documents, and reports to/from the SECDEF and other OSD offices. Review and coordinate SORDAC responses for SOF Capabilities Integration and Development System (CIDS) documents, Joint CIDS documents, and others. Accomplish special analyses required to support the SORDAC front office. The contractor shall attend program related meetings and review and assist in the development of program documentation, such as but not limited to Program Integrated Product Team Charters, Program Deviation Reports, Program Management Allocation Criteria studies, Single Acquisition Management Plans, Acquisition Program Baselines, Acquisition Decision Memorandums, Life Cycle Sustainment Manager appointments, Milestone Decision Review packages, System Production Certifications, Fielding and Deployment Releases, Program Specific Memoranda of Agreement, and USSOCOM program developmental Test and Evaluation Master Plans, tests, and test reports. The contractor shall conduct analyses of program execution metrics and prepare executive summaries of SOF acquisition programs in support of SOAE/CDR updates. Required Minimum Skills: The position requires 6 years of related experience and a Bachelor’s degree in a related field. Requires a TS/SCI clearance.

2.0.11 Facilities Administrator Option (1 FTE). Assist the government facility manager in the conduct of all projects within the confines of the SORDAC facility. The contractor shall schedule projects and make arrangements for access, inspect quality of work and make recommendations on acceptance of deliverables, and monitor project completeness of all contractors providing physical enhancements within the facility. Required Minimum Skills: The position requires 2 years of related experience and at minimum a high school degree. Requires a top secret clearance.

2.0.12 Developmental Test/Operational Test (DT/OT) Test and Evaluation (T&E) Support Option (1 FTE). The contractor shall attend program technical/test reviews and evaluations, and provide trip reports, AAR’s, briefings, and/or debriefs summarizing the purpose of the meetings, workshops, or conferences to include listing attendees, discussion topics, and results. Develop test related documentation and implementing instructions and provides DT&E support to USSOCOM and Service PMs, including but not limited to; developmental/technical test insight and test planning.

assistance in developing and reviewing the SAMP test strategy, TEMP and/or Master Test Plan (MTP), test plans and procedures, and provide a technical assessment of the system satisfying the ORD/CDD requirements, interaction with the PM, OT&E evaluator (SORR-J8- O), and all test agencies, test Report analysis and recommendations, and attendance at program meetings, test meetings, and test events as required by the PM/SAM. Required Minimum Skills: The position requires 8 years of related experience and a Bachelor’s degree in a related field. Requires a TS/SCI clearance.

2.1 DELIVERABLES. The contractor shall develop and deliver the following deliverables related to the associated subtasks.:

2.1.1.1 Office Manager/Task Lead (1 FTE). The contractor shall routinely develop suspense status reports, executive-level documents, such as memorandums, letters and other forms of executive correspondence on a daily basis.

2.1.1.2 Office Administrator (1 FTE). The contractor shall executive-level correspondence and schedule tracking reports on a daily basis.

2.1.1.3 Administrative Support (2 FTE). The contractor shall routinely draft directorate-level correspondence, status reports on assigned projects, and internal directorate tasks/suspenses.

2.1.1.4 Developmental Test/Operational Test (DT/OT) Test and Evaluation (T&E) Support (1 FTE). The contractor shall provide technical/test reviews and evaluations, and provide trip reports, AAR’s, briefings, and/or debriefs summarizing the purpose of the meetings, workshops, or conferences.

2.1.1.5 Technical Writer Support (1 FTE). The contractor shall routinely draft Center-level correspondence, articles, reviews of draft documentation/correspondence.

2.1.1.6 Manpower-Analyst/Military-Civilian Classifier (2 FTE). The contractor shall routinely provide organization structure documentation, reports on the status of manpower positions and vacancies, position descriptions, and classifications.

2.1.1.7 Training/Workforce Development Specialist (1 FTE). The contractor shall routinely provide status reporting on acquisition workforce training and development for SORDAC acquisition personnel.

2.1.1.8 Marketing and Graphic Design Support (1 FTE). The contractor shall routinely provide communication materials including but not limited to correspondence, briefings, brochures, pamphlets, speeches and graphic designs.

2.1.1.9 Principal Acquisition Specialist (PAS) Support Option (1-5 FTEs). The contractor shall develop graphical presentation packages in support of executive level briefings and congressional delegation/staffer and legislative affairs events/conferences. Prepare formats, maintain quality control of briefings, prepare drafts, work with the Government POC(s) to refine the presentations, publish handout/read-ahead materials as required, support conference room set-up, and facilitate conduct of the presentations. The contractor shall prepare executive summaries of acquisition programs in support of briefings and Acquisition Executive and Commander reviews.

2.1.1.10 Facilities Administrator Option (1 FTE). The contractor shall provide commercial and government forms/documentation required for the maintenance and modification of assigned facilities. Additionally provide status reporting for on-going projects.

3.0 SERVICE DELIVERY SUMMARY. The following SDS items outline key requirements/deliverables in performance of this task order. Overall performance assessments will be provided to the Contracting Officer by the Contracting Officer Representative (COR) per the procedures under the basic contract Quality Assurance Surveillance Plan. Meeting or not meeting the below thresholds will be the basis of that performance evaluation.

Any issue not resolved at the COR(s) level that necessitates elevation to the PCO level or above for resolution shall constitute a formal customer complaint and will be counted against the Performance Metrics described in the SDS Quality of Service Category and/or Business Relations Category.

Task Order Level Service Delivery Summary

· For example:

· Does the product or service provided meet the thresholds outlined within the PWS/SDS?

· Does the Contractor’s work measure up to commonly accepted technical or professional thresholds?

· What degree of Government technical direction was required to solve problems that arise during performance?

· Were there any security or OCI violations?

· Does the contractor consistently deliver the commitments made within the task order proposals?

· Contractor receives no more than <insert # of complaints> formal customer complaints per year for each task order.

· Contractor successfully resolves any customer complaint within <insert # of days> working days of receipt or less time as specified in the task order.

· No security or OCI violations acceptable. 100% Compliance.

· All proposed commitments were implemented without Government intervention and any associated benefits were realized

· Inspections by COR(s)

· Hand reviews of products/deliverables

· Formal Customer Complaints

· COR solicits feedback from TRs, leadership/ SMEs/ interested parties on accuracy and quality of deliverables and quality of performance

· Review of Monthly reports

· Did the contractor successfully transition the task order within the required timeframe to ensure full support of all PWS requirements on the task order start date?

· Were all monthly reports and self-assessments submitted in PEAC accurate and timely?

· No more than X late deliverables as defined in the deliverables section of the task order PWS per year and no more than X working days late.

· No more than X late monthly reports/self-assessments per year; and no more than 2 working days late.

· No more than two sets of corrections/ edits and all corrections were accomplished within X working days

· All proposed transition plan and support requirements were realized upon task order start; Government was not required to ensure successful transition

· COR solicits feedback from TRs, leadership/ SMEs/ interested parties on accuracy and quality of deliverables and quality of performance

· Is the contractor able to effectively provide quality services/promised deliverables as proposed within the Firm Fixed price? For Example;

· Did the contractors processes ensure all internal company management/personnel activities such as employee timecards, hours per pay period, “overtime approvals”; time off to remain within “80 hrs per pay period”; leave, vacancies, etc. did not require Government involvement or effect the performance required within the PWS?

· Did the contractor ensure coverage of task requirements and deliverables still being produced during any periods of internal turnover of personnel/vacancies including reasonable and known surge periods/requirements as required?

· If a cost reimbursable travel is utilized on the task order, did the contractor get the appropriate COR approvals; manage travel funds/budget; and invoice appropriately per the JTR and standard accounting practices?

· Did the Contractor do anything innovative that resulted in a cost savings?

· Execution within X % of budgeted resources, (delete this metric for FFP task orders)

· Funding allocated for cost reimbursable travel was managed effectively (i.e. no travel occurred without approval, proper funding on task order, and expiring funds were compared to known travel requirements to ensure all funding would be properly utilized prior to the end of the period of performance.

· Accommodated fact of life changes and minor increases within scope in order to align with the natural ebb and flow of the specific task order requirements for all FFP task orders

· For all FFP tasks; Support /deliverables were received as outlined within the PWS at the proposed price without requiring Government involvement.

· Any “Surge or reachback” support if proposed was provided without degradation to other areas of the task requirements and/or requiring PCO involvement.

· COR solicits feedback from TRs, leadership/ SMEs/ interested parties on accuracy and quality of deliverables and quality of performance

· Is interaction between the Contractor and the Government satisfactory or does it need improvement?

· Was the quality of problem identification and corrective action plans, if applicable, focused on customer satisfaction?

· Did the Contractor personnel exhibit reasonable and cooperative behavior?

· Contractor receives no more than <insert # of complaints> formal customer complaints per year for each task order.

· Contractor successfully resolves any customer complaint within <insert # of days> working days of receipt or less time as specified in the task order.

· Formal Customer Complaints

· COR solicits feedback from TRs, leadership/ SMEs/ interested parties on accuracy and quality of deliverables and quality of performance

· Was the appointed task leader trained and effective in managing all contractor support personnel across the entire task as outlined within the PWS?

· Did the contractor manage all personnel to ensure all requirements…