Atch_6a_SOFM_SOW.pdf

H92222-14-R-0019

Attachment 6a

SOCOM Wide Mission Support (SWMS)

USSOCOM Special Operations for Financial Management (SOFM)

Statement of Work (SOW)

28 July 2014

1.0 DESCRIPTION OF ORGANIZATION REQUIRING SUPPORT The USSOCOM Chief

Financial Officer (CFO) is responsible for the preparation, submission, execution, and analysis of the USSOCOM budget; accomplishing the distribution of all funds coming into USSOCOM;

managing the USSOCOM Joint Resource Management Budget (JRMB) processes; and the financial management oversight of Special Forces (SOF) acquisition programs. This includes the preparation and submission of all acquisition-related budget products on behalf of the headquarters and components. The Procurement, Research, Development, Test, and Evaluation (RDT&E), and

Military Construction (MILCON) Budget Estimate Submissions (BES) and President's Budget (PB) documents are critical components of these budget products.

2.0 TASK PURPOSE AND OVERALL OBJECTIVE

2.0.1 The overall objective is to provide USSOCOM CFO and the SOFM Organization (currently four divisions) with general program and financial functional support, expert advice, analysis, and assistance in carrying out responsibilities for all phases of Planning, Programming, Budgeting and

Execution (PPBE) programs, research and analysis of accounting transactions, accounts control, systems support, reconciliation of contracts, and training.

2.0.2. The purpose of this SOW is twofold.

2.0.2.1 Establish and maintain cost-effective support providing continuous financial management expertise across the USSOCOM enterprise and SOFM organization and divisions. Support required includes accounting support, systems support, and various other financial management activities associated with two SOFM Divisions: Accounting Headquarters (AH) and Systems Integration

(MS).

2.0.2.2 Establish and maintain cost-effective support providing continuous financial expertise in the Special Programs Directorate (SOFM-S). The contractor shall also be responsible for assisting with ensuring USSOCOM Statement of Budgetary Resources (SBR) and Mission Critical Asset

Existence & Completeness (E&C) are auditable. USSOCOM also requires contractor support to prepare for a full financial statement audit as defined by Financial Improvement Audit Readiness

(FIAR) guidance. Specific support required includes funding management support for

USSOCOM’s Intelligence Programs, and classified funding portfolio and provides accounting support for these programs.

3.0 TASK ORDER MANAGEMENT:

3.1 Due to the size and complexity of this requirement the Government will require a single point of contact from the contractor, normally referred to as a Task Lead to ensure contractor support is received across all Directorates throughout the period of performance and allow for contractor flexibility and movement of personnel based on changing priorities. The Task Lead is considered Key Personnel in accordance with contract clause 5652.237-9001 and is expected to:

1. Be responsible for handling the day-to-day management and administration of project tasks.

2. Assign contractor staff responsibilities.

3. Supervise all contractor staff efforts.

4. Utilize, control and redirect available resources as necessary to complete tasks in accordance with scheduled milestones for deliverables and execution requirements, perform quality checks of all work products.

5. Interact continually with the Government Contracting Officer’s Representative (COR) and any appointed Contracting Officer Technical Representatives (COTR, or TR) to present interim results, discuss concerns, and ensure total product/service satisfaction.

3.2 The Team Lead responsibilities are to be assumed by one of the positions identified in

Section 6.0 of this SOW.

4.0 SPECIFIC REQUIREMENTS

4.0.1 Accounting Support

4.0.1.1 The contractor shall act as the focal point for all accounting actions and issues between

SORDAC Program offices, SORDAC-K, Joint Special Operations Unit (JSOU), and HQ

USSOCOM, Defense Financial Accounting Services (DFAS), and 6 th Air Mobility

Wing/Comptroller Squadron (6th AMW/CPTS). This support includes all accounting actions associated with conducting a formal Tri-Annual review within the Financial Management (FM)

Suite to perform document reconciliation for all expired year accounts IAW DFAS guidance.

Support shall include providing training on the Tri-Annual review process to customers with respect to GAFS/IAPS, reconciliation systems, Mechanization of Contract Administration Services

(MOCAS), Wide Area Workflow (WAWF), and other training as required; perform super module manager and Group Administration Management (GAM) roles. In addition, the contractor shall perform all actions associated with setting up new codes in Automated Business Services System

(ABSS), creating new flows, and establishing new accounts for WAWF.

4.0.1.2 The Contractor shall support the current process for updating Air Force (AF) financial systems with new accounting codes in order for the Business Financial Managers (BFMs) in the program offices to perform daily activities with respect to funds execution.

4.0.1.3 The Contractor shall research and analyze how the current SOFM accounting systems, SORDAC-K systems, and other DoD systems are currently configured and provide a plan to improve efficiency and accountability of dollars across the command using automation.

USSOCOM requires reports to be quickly generated and upon request for various reasons, however, it is the objective of the command to quickly account for dollars spent by organization, type of appropriations, type of funds, contract number, funds available, and funds disbursed without human interface. Currently, the Contracting Office receives funding documents by email or through the

ABSS systems; however, the funding information must be manually entered into the Contracting system. Additionally, the fund cites are tracked at a very low level in order to get fidelity usually down to the specific office and program level. Current problem is that the number of fund cites used across the Command continues to increase causing many issues at the Contracting and

Contractor level from an obligation and billing perspective.

4.0.2 Financial Management Systems Support and Financial Coding Support

4.0.2.1 Contractor support shall provide Subject Matter Experts (SMEs) to provide management, training, help desk support, and software maintenance support of all USSOCOM Financial

Management Systems managed by the Financial Management Systems Support team. The current systems include the Planning, Programming, Budgeting and Execution System – Management

Information System (PPBES-MIS), and USSOCOM Financial Information System (FIS) and interface with numerous other systems across USSOCOM and DoD in order to ensure timely and accurate POM, Budget, and Funds Execution products as well as visibility to all resource information invaluable to senior leaders in the decision making process. In addition, the contractor shall work with the government Lead Defense Travel Administrator providing training, required certifications, and signature card information ensuring proper implementation and maintenance of the Defense Travel System as defined by the procedures contained in Defense Travel Management

Office Guidelines/Instructions. This includes administration of the Tier 2 Helpdesk responding to

DTS issues.

4.0.2.2 The Contractor shall assist with managing and maintaining the USSOCOM financial data structure to ensure the USSOCOM resources are accounted for in a myriad of service accounting systems requiring a complex set of crosswalks and coding processes to effectively integrate this data for consolidated visibility at the headquarters level and in order to prepare for future audit readiness.

The Contractor shall facilitate integration of all coding structures associated with new Service

Enterprise Resource Planning Systems (ERP’s) i.e. Defense Enterprise Accounting and

Management Systems (DEAMS), General Fund Enterprise Business Systems (GFEBS), Navy

Enterprise Resource Planning (ERP) and the planned DoD Electronic Funds Distribution (EFD)

System.

4.0.2.3 SMEs shall further provide analytical analysis of financial management systems, financial databases, other program databases that contain financial information in order to provide internal and external reports as required by DoD and USSOCOM Policy and Regulations. This includes ensuring that data available by all USSOCOM systems can be accessed in order to efficiently generate current reports as requested by USSOCOM leadership and management upon request.

SMEs shall create systems requirements, new report forms and processes in order to easily generate reports as required. Additionally, the SMEs will provide systems update and testing support as new enterprise and local systems are upgraded. The SME shall provide a process and be responsible for all data identification, collection, definitions, and analysis; development, documentation and maintenance of all user requirements; identification and documentation of system deficiencies. This information will be used to support and recommend viable alternative Courses of Action (COA) for possible future USSOCOM resource management support tools, requirements for on-going financial systems development, and policy and process changes to improve personnel efficiencies in managing financial data. COA development will include active analysis of current tools being implemented at the DoD Enterprise level including participation in Business Transformation

Agency, DFAS, Services, Defense Agency Initiative, and USSOCOM Business Enterprise

Integration System (BEIS)/Financial Information System (FIS) and coordinating significant issues related to USSOCOM financial reporting.

4.0.2.4 The contractor shall develop, as required, test plans for the various financial systems. Prior to test initiation, the contractor shall report the nature and extent of the tests deemed necessary to provide a basis for evaluation of the financial systems and subsequent SOF modifications and changes. Once the test plan and data population has been accomplished, the contractor shall perform a functional test of the financial and other system changes. The contractor shall test subsequent system modifications to determine if "fixes" and enhancements were successfully accomplished and meet the requirements of the Financial Databases (FD). The contractor shall update the initial test report to document the results of these follow-on tests.

4.0.2.5 The Contractor shall analyze all current training plans and training material to support the existing Financial Management System and Financial Coding Training Plan. The approach shall include the details of the analysis to support any recommended changes and plan of action and milestones for completion of the overarching plan. The training plan will include information with respect to the types of recommended training, target audience, training delivery, training material and recommended frequency. This plan does not supersede the requirement to train all users on systems IAW current training process.

4.0.2.6 The contractor shall perform an analysis of all SOFM Financial Management Systems and provide a baseline overarching SOFM Financial Management Systems Configuration Plan. The analysis shall include recommend viable courses of action (COA) to improve USSOCOM’s resource management processes and IT support taking into consideration all areas of SOFM and each Division’s mission and interrelationship. Each recommended COA will provide complete details of what can be done within government capabilities or available commercially taking into consideration the DoD Business Management Modernization Program (BMMP) effort. COAs will also include information regarding amount of effort and time to implement including additional requirements for data mapping to DoD Business Enterprise Information System (BEIS) for new

Enterprise Resource Planning Systems (Service Accounting Systems, funds distribution systems, other DoD financial systems). Should the government select an alternate solution, the contractor shall provide an implementation plan for the approved COA and oversee implementation within an agreed to timeframe.

4.0.2.7 The contractor shall conduct research, analysis, interviews, and discussions to determine recommended USSOCOM financial data requirements for the Corporate Database/Warehouse

(DCD/DCW). In determining the USSOCOM financial information requirements from the

DCD/DCW, the contractor shall include data needed by headquarters, component, field level, and acquisition SOF managers. Additionally, the contractor shall determine the structure of data going into the DCD/DCW, the standard data structure of the DCD/DCW databases, and the output structure. The contractor shall build and document the USSOCOM crosswalks from the legacy code contained in the legacy systems into the standard data structure contained in the DCD. This pertains only to those codes controlled by USSOCOM (i.e. Operations and Accounting (OA), Allotment Serial Number (ASN), Budget Activity Code (BPAC), AMSCO, Subhead, EOC, etc.)

either currently or in the future. This includes creating System Change Requests (SCR) to implement new USSOCOM requirements in the DCD/DCW and working with the developer to implement those SCR’s. The contractor shall monitor the implementation of non-USSOCOM

SCR’s for adverse impact on USSOCOM financial data and reports. The contractor shall assist (on-site as well as via other communications) the system developer to automate code management processes in the PPBES-MIS and/or the FIS and any other system utilized.

4.0.2.8 The contractor shall be responsible for the preparation of USSOCOM unique prime, organization and special interest item crosswalks based on codes developed by USSOCOM to include development of an integrated code development and crosswalk process that is automated to the maximum extent possible. The system would provide a master repository for USSOCOM codes and provide a seamless interface between the generation of legacy system codes and the development of the associated crosswalk.

4.0.2.9 The contractor SMEs shall provide formal and informal training on all systems and commercial off-the-shelf financial applications i.e., Oracle Business Intelligence Enterprise Edition

(OBIEE) and Oracle Enterprise Performance Management (EPM) - Hyperion, including usage and generation of reports and/or dashboards, to personnel using or relying upon USSOCOM Financial

Management Systems at HQ, USSOCOM, SORDAC, Component Commands, Theatre Special

Operations Commands (TSOC’s), Washington Office (WO) and the ASD, SOLIC.

4.0.3 Financial Analysis and Support of Intelligence Programs

4.0.3.1 The contractor shall assist with development of policy, procedures and processes and back up to the budget analyst and accountant. This involves all activities that are required to support the creation and maintenance of USSOCOM policy documents to manage authorities, and the establishment and institutionalization of program procedures and processes. Processes shall identify tasks required to support programming for select special access and focal point controlled programs, developing funding requests and tracking through the administration of Letters of Authorization

(LOA) and Expenditure Authorization Documents (EAD) to include review, validation, and staffing for CDR, USSOCOM approval. Additionally, the Contractor shall be responsible for tracking the authorities and preparing internal and external reports as required to USSOCOM leadership, OSD, and other external agencies as required. The contractor shall coordinate opening and locking the

MIP portion of SNaP with SOFM System Integration.

4.0.3.2 The contractor shall visit and/or participate in video and/or teleconferences with DFAS and other Defense Agencies to review existing processes/databases including handling classified and unclassified financial execution data. The contractor shall support the FIS configuration

Control Working Group is the SOFM-S focal point for all related budget information including accounting systems.

4.0.3.3 The contractor shall research and document any Operations Security (OPSEC) and classification issues related to the USSOCOM FIS and Planning, Programming, Budgeting and

Execution System-Management Information System (PPBES MIS).

4.0.3.4 The contractor shall be responsible for aiding with the development and implementation of accounting policy standards based on interpretations of accounting standards, policy and law for the USSOCOM classified programs. Review and compare the FIS to the 1002 and the service legacy systems, reconcile discrepancies and analyze trends for components. Coordinate the classified portion of USSOCOMs Fiscal Year-End Close-Out process. Monitor, analyze, research, and coordinate adjustments and payments applicable to cancelled and expired appropriations.

4.0.3.5 The contractor shall participate in Business Transformation Agency, DFAS, Services, Defense Agency Initiative, and USSOCOM Business Enterprise Integration System

(BEIS)/Financial Information System (FIS) meetings and teleconferences; coordinating significant issues related to USSOCOM financial reporting.

4.0.3.6 The contractor shall review and document USSOCOM component accounting processes and existing databases. In addition, the contractor shall provide financial analysis and recommendations on processes that effect budget related matters impacting the Components. The contractor shall serve as a liaison to the components supporting the organizations regarding information and process changes.

4.0.3.7 The contractor shall review classified “Closed loop” accounting systems and develop effective means to obtain transaction level detail. This includes reviewing existing FIS accounting codes and providing recommendations to ensure Special Programs data is captured at a transaction level of detail for budgetary analysis. Recommended changes shall be provided as input to the crosswalk development process.

4.0.3.8 The contractor shall assist in the preparation of briefings to USSOCOM leadership to include, but not limited to Joint Resources Management Budget (JRMB), Comptroller, Components, Center Directors, Division Chief, as well as OUSD(C), Under Secretary of Defense

Intelligence (USD(I)), the Services, Congressional Staffers and DFAS. In addition, the contractor shall provide assistance in analyzing, providing advice and recommendations, and coordinating required fiscal actions for SOF mission activities and any operational and logistical issues with resource implications for USSOCOM or the Components.

4.0.3.9 The contactor shall assist the government lead with building Budget Books submitted to

Under Secretary of Defense Intelligence (USD (I)). Provide quarterly and year-end execution analysis to be used by USSOCOM in intelligences agencies reviews. Provide detailed analysis on individual MIP. Oversees and manages the formulation and submission of annual authority and appropriation budget submissions, defends and justify the authority and the budget. Resolve issues with FIS System Accountants and USSOCOM financial offices. Responds to Program Decision

Memorandums (PDM), Program Budget Decision (PBD) and Resource Management Decisions

(RMD). Participate in Initial Distribution meetings to identify MIP funds, recommend MIP withholds, and provide MIP guidance in the general guidance and Specific Guidance documents

(Oct-Nov). Participate in budget preparation meetings and actions involving MIP funds for the PB

(Jan) and PBR (Aug). Participate in quarterly review, validation, and funding recommendation meetings for execution year UFRs.

4.0.3.10 The contractor shall enter resource and narrative changes to the MIP portion of the Select and Native Program (SNaP) budget database for the President’s Budget (PB) (Jan), the Program

Budget Review (PBR) (Aug) and the Budget and Intelligence-Related Database (BIRD) within 10 calendar days prior to USSOCOM required suspense date on a monthly basis.

5.0 DELIVERABLES

5.0.1 Contractor shall provide information, on a monthly basis, regarding reconciliation status including documents completed, outstanding reconciliation actions and current status to include courses of action for resolution resulting from actions in SOW 4.0.1. Each report shall provide information regarding any contractor leadership concerns that require external attention including systemic issues, possible process improvement ideas and required training requirements based on issues, new systems or recent overarching or internal policy changes.

5.0.2 Standard Operating Procedures as needed.

5.0.3 Test Plans:

5.0.3.1 Test plans required at paragraph 4.0.1.2.4 of this SOW shall be delivered 30 calendar days prior to required systems testing. The contractor shall deliver a report indicating the results of the functional test and recommending any necessary corrective actions required by the developer for any noted deficiencies within 15 calendar days after the completion of each testing.

5.0.3.2 Financial Management System and Financial Coding Training Plan required in paragraph 4.0.1.2.5 shall be delivered within 45 calendar days of task order award.

Upon approval of the plan, the contractor update the plan, as required based on lessons learned every six months.

5.0.3.3 SOFM Financial Management Systems Configuration Plan required at paragraph

4.0.1.2.6 shall be delivered within 45 calendar days of task order award.

5.0.3.4 The draft plan required at paragraph 4.0.1.2.8 of this SOW is due within 45 calendar days after delivery of the SOFM Systems System Configuration Plan.

5.0.4 The contractor shall develop and recommend COA, recommendations and rationale regarding how USSOCOM can provide the same level of detail (transaction level) for classified programs as currently provided by the unclassified USSOCOM FIS within 60 calendar days of contract award.

5.0.5 The contractor shall report execution of active MIP appropriations weekly, with semi-monthly updates to SOFM-S, using the FIS, SORDAC Information System and staff inputs.

Contractor shall report documents completed outstanding reconciliation actions and current status to include courses of action for resolution in the monthly report required at paragraph 10.0 of this

SOW.

5.0.6 The contractor shall deliver the MIP Mid-Year and Year-End review briefing and data sheet for USD(I), OSD(C) and Office of Management and Budget (OMB) to report execution status of each MIP project (May/Oct) beginning in October 2015.

5.0.7 The contractor shall create a SNaP Build Book to capture all the changes to each project from the previous budget position, using the PPBES-MIS audit trails as the basis for the changes.

The first book will be required 10 days after Government request and updated on a regular basis as determined by the Government upon award.

5.0.8 Beginning in August 2015 and each January and August thereafter, the contractor shall reconcile the MIP data in SNaP against the Comptroller Information System (CIS) and the Program

Resources and Collection Process (PRCP) databases.

5.0.9 The contractor shall provide change requests for PPBES-MIS based on updates and changes to policies each October and November beginning in October 2015. The change requests shall be maintained and accessible upon request and include information regarding the actual change in the configuration and status of change based on RMD and Internal USSOCOM Decisions across

SOFM.

5.0.10 The contractor shall be responsible for the USSOCOM portion of the Budget Books due yearly starting in February 2016. The contractor shall provide Editor support to include all layout, information gathering, editing and quality control review and process the book through the approval level in order to meet the required suspense date.

6.0 PERSONNEL AND MINIMUM SKILL REQUIREMENTS.

Contractor’s Skill Sets

Position

(Labor Categories) Required Skills/Qualifications

Journeyman

Accountant

(1 Full Time

Equivalent (FTE))

SOFM requires a contractor team with expert knowledge on research and analysis in

DoD and MFP-11 budgeting and accounting. Journeyman level personnel should have a minimum of 3 years of experience in Accounting and an understanding of Financial Improvement and Audit Readiness (FIAR) guidance. In Special Programs

Directorate personnel will need to possess at a minimum a Bachelor’s Degree in

Accounting, Finance, Business or related field. The contractor shall ensure personnel assigned on task are capable and willing to work in a fast-paced, without functional/ program boundaries. Required 24 hours of Accounting / and TS/SCI works in SCIF.

Journeyman

Financial Systems

Analysts

(1 FTE)

Skills to support 4.0.1.1 require a working knowledge of the General Accounting and Finance System (GAFS), Automated Business Services System (ABSS), Integrated Accounts Payable System (IAPS), Mechanization of Contract

Administration Services (MOCAS), and Command Resource Integration System

(CRIS). Knowledge of the different kinds of government contracts is also required.

Additionally, knowledge of MS Office Products, Electronic Document Access

(EDA), On-Line Reporting and Viewing (OLRV), Standard Procurement System

(SPS), and Wide Area Workflow (WAWF) are preferred.

Senior Level

Budget Analysts

(1 FTE)

Processes a level required to identify tasks required to support programming for select special access and focal point controlled programs, developing funding requests and tracking through the administration of Letters of Authorization (LOA) and Expenditure Authorization Documents (EAD) to include review, validation, and staffing for CDR, USSOCOM approval. Additionally, the Contractor shall be responsible for tracking the authorities and preparing internal and external reports as required to USSOCOM Leadership and OSD; and other external agencies as required. The contractor shall coordinate opening and locking the MIP portion of

SNaP with SOFM System Integration. Requires TS/SCI – WORKS in SCIF

7.0 SERVICE DELIVERY SUMMARY. The following Service delivery summary items outline key requirements/deliverables in performance of this task order. Overall performance assessments will be provided to the Contracting Officer by the Contracting Officer Representative (COR) per the procedures under the basic contract Quality Assurance Surveillance Plan. Meeting or not meeting the below thresholds will be the basis of that performance evaluation.

Performance Objective Performance Measure Reference

Timeliness of task order and contract deliveries

No more than 2% of contract and all task order deliverables are late during the period of performance

SOW Section 5.

Customer satisfaction with delivery of services

Receives no formal customer complaints* during a period of performance, i.e. base period or option year

Personnel possess the required 100% of personnel working at the contract Task order DD254

Journeyman

Budget Analysts

(1 FTE)

Contractors shall serve as the Lead Defense Travel Administrator providing training, required certifications, and signature card information ensuring proper implementation and maintenance of the Defense Travel System as defined by the procedures contained in Defense Travel Management Office

Guidelines/Instructions. This includes administration of the Tier 2 Helpdesk responding to DTS issues.

Journeyman

Systems Analysts

(2 FTE)

SMEs shall provide formal and informal training on all systems and commercial off-the-shelf financial applications i.e., Oracle Business Intelligence Enterprise Edition

(OBIEE) and Oracle Enterprise Performance Management (EPM) - Hyperion, including usage and generation of reports and/or dashboards, to personnel using or relying upon USSOCOM Financial Management Systems at HQ, USSOCOM, SORDAC, Component Commands, Theatre Special Operations Commands

(TSOC’s), Washington Office (WO) and the ASD, SOLIC. Contractor shall build and document the USSOCOM crosswalks from the legacy code contained in the legacy systems into the standard data structure contained in the DCD. This pertains only to those codes controlled by USSOCOM (i.e. OA, ASN, BPAC, AMSCO, Subhead, EOC, etc.) either currently or in the future. This includes creating System

Change Requests (SCR) to implement new USSOCOM requirements in the

DCD/DCW and working with the developer to implement those SCR’s.

Senior Level

Budget/Finance/ Analyst Task Lead

Analysts (1 FTE)

Skills to support 4.0.1.3 require a working knowledge of the COGNOS query tools is required. A working knowledge of other query tools such as TOAD, Discoverer and SQL is also required. Skills to support 4.0.1.3 require intimate knowledge of

SOF and knowledge of budget and accounting systems to include, but not limited to, FIS, Management Information System (MIS), Comptroller Information System

(CIS), Program Resource Collection Process System (PRCP), and Program Budget

Accounting System (PBAS), Defense Departmental Reporting System (DDRS), Service Accounting Systems, OSD Dashboard and SNaP, CIS, and PRCP.

Understanding of current systems include the Planning, Programming, Budgeting and Execution System – Management Information System (PPBES-MIS), and

USSOCOM Financial Information System (FIS) and interface with numerous other systems across USSOCOM and DoD in order to ensure timely and accurate POM, Budget, and Funds Execution products as well as visibility to all resource information invaluable to senior leaders in the decision making process.

TS/SCI Required.

security clearance, and maintain the proper security of documents and facilities level and task order level possess the required security clearance, and maintain the proper security of documents and facilities

Instances of OCI are avoided and mitigated appropriately

Contractors have zero instances of OCI violations during the period of performance

Contract Section H, OCI

Clause

Contractor provides quality and timely responses to data calls and requests for input/information

98% of responses are sufficient and accurate with no late response(s). Follow-up to obtain the requested information is not required

Contractor meets Quality

Assurance Surveillance Plan

(QASP) metrics

Performance does not fall below

Satisfactory for more than 1% all QASP ratings during the period of performance, i.e. base period or option year

QASP

“Formal Customer Complaint” means any dissatisfaction expressed by a complainant via the COR to the Contracting

Officer (KO) either orally or in writing, regarding any aspect of the contractor’s performance, including but not limited to deficiencies related to the quality, reliability, or effectiveness, of the contractor‘s product deliverables or service performance; a violation of policy, law, or regulation; or failure to meet requirements of the Statement of Work. A formal customer complaint must be justified, verified as accurate and documented as valid and which, directly or implicitly, requests that the KO take specific action(s) to obtain relief or redress on behalf of the complainant. A formal customer complaint is resolved when the KO has closed the complaint after the KO has exhausted all appropriate actions to resolve the complaint and has responded to the complainant in writing explaining the final disposition of the complaint.

8.0. GOVERNMENT FURNISHED PROPERTY/SPACE

8.0.1 The Government anticipates on-site support for this requirement therefore; the Government shall provide all equipment, materials, access to all necessary networks and systems, furnished office spaces (workstations, office automation equipment, telephones, and furniture) and supplies at

MacDill AFB for contractors working in support of this effort. Contractor personnel shall have access to secure telephones, a photocopier, data, fax (secure and unclassified), and shredder on a non-interference basis when needed to perform the work requirements. Support shall generally occur at Government office spaces located at 7701 Tampa Point Blvd, Tampa, FL. Support may also be required at contractor facilities and at worldwide locations.

8.0.2 Currently, support to SOFM is accomplished on-site at Government furnished facilities, however, contractor may provide an alternative solution off-site, it is the Contractors responsibility to address risk mitigation information to deliver the services required in the proper environment to protect and share data as required.

9.0. SECURITY REQUIREMENTS

9.0.1 Security shall be in accordance with the attached DD254. Contractor team individual(s) supporting this task and requiring access to classified information shall be cleared at the “secret” level. Contractors shall require a minimum of a “secret” level clearance to perform on this task. Five

Contractor team individuals supporting this task shall be cleared at the TS/SCI level at the start of the task. At the discretion of the government, selected individuals supporting this task order shall require access to Special Access Program (SAP). Access to SAP information requires the requisite security clearance based on a security investigation with a date less than 5 years old and requires employees to undergo additional personnel security screening meeting the DoD SAP-accessing directives and policies. Contractors shall require access to SCI and Focal Point material in performance of this effort. Contractor shall require access to NIPRNET/SIPRNET computer systems only at government facilities. Contractor shall be authorized to courier classified information up to the “Secret” level in performance of official duties upon approval of and designation by the COR.

9.0.2 The contractor shall ensure requirements for safeguarding classified information and classified materials, for obtaining and verifying personnel security clearances, for verifying security clearances and indoctrination of visitors, for controlling access to restricted areas, for protecting government property, and for the security of automated and non-automated management information systems and data are fulfilled. The contractor's management system shall prevent unauthorized disclosure of classified and sensitive unclassified information. The government shall be immediately notified if any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

9.0.3 The contractor shall provide security management support. Typical efforts include, but are not limited to, performing classified document control functions, classified materials inventories, submitting program access requests, preparing and monitoring personnel indoctrination and debriefing agreements, and maintaining and using security-related databases.

9.0.4 A nondisclosure agreement is required for all contractors requiring access to the PPBE data information. Government supervisors shall continually review and monitor the “need-to-know” of the contractor, and will terminate access once a “need-to-know” can no longer be demonstrated.

9.0.5 This effort requires the contractor to have access to classified documents.

10.0 REPORTS The Monthly Report shall be prepared and delivered in accordance with the basic contract Statement of Work, paragraph 6.0.

11.0 TRAVEL Government directed travel is required in support of this task order. The COR will coordinate specific travel requirements with the contractor. All contractor travel requires advance, written approval for the travel to be conducted.

12.0 MATERIAL No material is required for this effort.