Draft_H92222-14-R-0019_SWMS_Group_C_SOFM_SOW.doc

DRAFT H92222-14-R-0019 SWMS Group C

STATEMENT OF WORK (SOW)

USSOCOM SPECIAL OPERATIONS FOR FINANCIAL MANAGEMENT (SOFM)

1.0 DESCRIPTION OF ORGANIZATION REQUIRING SUPPORT The USSOCOM CFO is responsible for the preparation, submission, execution, and analysis of the USSOCOM budget; accomplishing the distribution of all funds coming into USSOCOM; managing the USSOCOM Joint Resource Management Program (JRMP) processes; and the financial management oversight of Special Forces (SOF) acquisition programs. This includes the preparation and submission of all acquisition-related budget products on behalf of the headquarters and components. The Procurement, Research, Development, Test, and Evaluation (RDT&E), and Military Construction (MILCON) Budget Estimate Submissions (BES) and President's Budget (PB) documents are critical components of these budget products. Also, HQ USSOCOM, SOFM provides team members for USSOCOM Inspector General (IG) to conduct the financial management portions of USSOCOM IG inspections and provide findings and recommendations.

2.0 TASK PURPOSE AND OVERALL OBJECTIVE

2.0.1 The overall objective is to provide USSOCOM CFO and the SOFM Organization (currently four divisions) with general program and financial functional support, expert advice, analysis, and assistance in carrying out responsibilities for all phases of Planning, Programming, Budgeting and Execution (PPBE) programs, research and analysis of accounting transactions, accounts control, systems support, reconciliation of contracts, and training.

2.0.2. The purpose of this SOW is twofold.

2.0.2.1 Establish and maintain cost-effective support providing continuous financial management expertise across the SOFM organization and divisions. Support required for Subtask 1 includes accounting support, systems support, overall policy and compliance support, and various other financial management activities associated with the current three SOFM Divisions including SOFM-AH, MS, and MC. Approximately 80% of this overall effort will be required to support Subtask 1.

2.0.2.2 Establish and maintain cost-effective support providing continuous financial expertise in the Special Programs Directorate (SOFM-S). Specific support required includes management of the funding for USSOCOM's Emergency and Extraordinary Expense (EEE) for Confidential Military Purpose (CMP) Authority, Section 1208 Authority, National Flying Hour Program (NFHP), Intelligence Programs, and classified funding portfolio and provides accounting support for these programs. Approximately 20% of this overall effort will be required to support Subtask 2.

3.0 TASK ORDER MANAGEMENT: Due to the size and complexity of this requirement the Government will require a single point of contract from the contractor, normally referred to as a Task Lead to ensure support is received across all four Directorates throughout the period of performance and allow for contractor flexibility and movement of personnel based on changing priorities. The minimum expectations from the Government of the task leader are: 1) be responsible for handling the day-to-day management and administration of project tasks; 2) assign staff responsibilities; and 3) supervise all staff efforts, utilize, control and redirect available resources as necessary to complete tasks in accordance with scheduled milestones for deliverables and execution requirements, perform quality checks of all work products; and 4) interact continually with the Government Contracting Officer’s Representative (COR) and any appointed Technical Representatives (TR) to present interim results, discuss concerns, and ensure total product/service satisfaction.

4.0 SPECIFIC REQUIREMENTS

4.0.1 SUBTASK 1:

1.0.1.1 Accounting Support:

1.0.1.2 The contractor team will act as the focal point for all accounting actions and issues between SORDAC Program offices, SORDAC-K, JSOU, and HQ USSOCOM, DFAS, and 6 CPTS. This supports includes all accounting actions associated with conducting a formal Tri-Annual review within the FM Suite to perform document reconciliation for all expired year accounts IAW DFAS guidance. Support will include providing training on the Tri-Annual review process to customers with respect to GAFS/IAPS, reconciliation systems, Mechanization of Contract Administration Services (MOCAS), Wide Area Workflow (WAWF), and other training as required; perform super module manager and Group Administration Management (GAM) roles. In addition, the contractor will perform all actions associated with setting up new codes in Automated Business Services System (ABSS), creating new flows, and establishing new accounts for WAWF.

1.0.1.3 The Contractor shall support the current process for updating the AF System with new accounting codes in order for the BFMs in the program offices to perform daily activities with respect to funds execution.

1.0.1.4 Funds Control and Policy:

1.0.1.5 The contractor shall provide financial management and technical support to HQ USSOCOM SOFM team members assigned to USSOCOM IG inspection teams. Provide support relating to financial performance, reporting and audit readiness as required by Office of the Under Secretary of Defense (OUSD), USSOCOM, and Comptroller initiatives. These include Audit Committee, Senior Assessment Team (SAT), and Joint Resources Executive Council (JREC). Research, analyze, and support the standardization and consolidation of USSOCOM financial data for management analysis and reporting as required by OUSD, OMB, and Congress.

1.0.1.6 The contractor shall accompany the IG inspection team and will participate in inspections at various USSOCOM organizations, including the components and the SOC’s. This participation shall include supporting the IG Team in identifying and documenting financial management weaknesses and deficiencies, Official Representation Funds (ORF) inventory control, and, other financial management-related process and procedures (i.e. Government Travel Card Program, Manager’s Internal Control Program.

1.0.1.7 Financial Management Systems Support and Financial Coding Support:

1.0.1.7.1 Contractor support will provide Subject Matter Experts (SMEs) to provide management, training, help desk support, and software maintenance support of all USSOCOM Financial Management Systems managed by the Financial Management Systems Support team. The current systems include the Planning, Programming, Budgeting and Execution System – Management Information System (PPBES-MIS), and USSOCOM Financial Information System (FIS) and interface with numerous other systems across USSOCOM and DoD in order to ensure timely and accurate POM, Budget, and Funds Execution products as well as visibility to all resource information invaluable to senior leaders in the decision making process. In addition, the contractors shall serve as the Lead Defense Travel Administrator providing training, required certifications, and signature card information ensuring proper implementation and maintenance of the Defense Travel System as defined by the procedures contained in Defense Travel Management Office Guidelines/Instructions. This includes administration of the Tier 2 Helpdesk responding to DTS issues.

1.0.1.7.2 The Contractor shall manage and maintain the USSOCOM financial data structure to ensure the USSOCOM resources are accounted for in a myriad of service accounting systems requiring a complex set of crosswalks and coding processes to effectively integrate this data for consolidated visibility at the headquarters level and in order to prepare for future audit readiness.

1.0.1.7.3 SMEs will further provide analytical analysis of financial management systems, financial databases, other program databases that contain financial information in order to provide Internal and External reports as required by DoD and USSOCOM Policy and Regulations. This includes ensuring that data available by all USSOCOM systems can be accessed in order to efficiently generate current reports as requested by Leadership and Management upon request. SMEs will create systems requirements, new report forms and processes in order to easily generate reports as required. Additionally, the SMEs will provide systems update and testing support as new enterprise and local systems are upgraded. The SME will provide a process and be responsible for all data identification, collection, definitions, and analysis; development, documentation and maintenance of all user requirements; identification and documentation of system deficiencies. This information will be used to support and recommend viable alternative Courses of Action (COA) for possible future USSOCOM resource management support tools, requirements for on-going financial systems development, and policy and process changes to improve personnel efficiencies in managing financial data. COA development will include active analysis of current tools being implemented at the DoD Enterprise level including participation in Business Transformation Agency, DFAS, Services, Defense Agency Initiative, and USSOCOM Business Enterprise Integration System (BEIS)/Financial Information System (FIS) meetings and teleconferences; coordinating significant issues related to USSOCOM financial reporting.

1.0.1.7.4 The contractor shall conduct research, analysis, interviews, and discussions to determine recommended USSOCOM financial data requirements for the DCD/DCW. In determining the USSOCOM financial information requirements from the DCD/DCW, the contractor shall include data needed by headquarters, component, field level, and acquisition SOF managers. Additionally, the contractor shall determine the structure of data going into the DCD/DCW, the standard data structure of the DCD/DCW databases, and the output structure. The contractor shall build and document the USSOCOM crosswalks from the legacy code contained in the legacy systems into the standard data structure contained in the DCD. This pertains only to those codes controlled by USSOCOM (i.e. OA, ASN, BPAC, AMSCO, Subhead, EOC, etc) either currently or in the future. This includes creating System Change Requests (SCR) to implement new USSOCOM requirements in the DCD/DCW and working with the developer to implement those SCR’s. The contractor will monitor the implementation of non-USSOCOM SCR’s for adverse impact on USSOCOM financial data and reports. The contractor shall assist (on-site as well as via other communications) the system developer to automate code management processes in the PPBES-MIS and/or the FIS and any other system utilized.

1.0.1.7.5 The contractor shall be responsible for the preparation of USSOCOM unique prime, organization and special interest item crosswalks based on codes developed by USSOCOM to include development of an integrated code development and crosswalk process that is automated to the maximum extent possible. The system would provide a master repository for USSOCOM codes and provide a seamless interface between the generation of legacy system codes and the development of the associated crosswalk.

1.0.1.8 SMEs will provide formal and informal training on all systems, including generation of reports, to personnel using or relying upon USSOCOM Financial Management Systems at HQ, USSOCOM, SORDAC, Component Commands, Special Operations Commands (SOC), Washington Office (WO) and the ASD, SOLIC.

1.0.2 SUBTASK 2:

1.0.2.1 The Contractor shall provide a team that supports the management of funding for USSOCOM's Emergency and Extraordinary Expense (EEE) for Confidential Military Purpose (CMP) Authority, Section 1208 Authority, National Flying Hour Program (NFHP), Intelligence Programs, classified funding portfolio including accounting support for these programs in four main functional areas: policy/procedure support, training of personnel on current and new policy and procedures, financial analysis, and intelligence program and accounting support. These requirements would encompass global operations around the world to include Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and all future classified Oversea Contingency Operations (OCO).

1.0.2.2 Policy.

1.0.2.2.1 Creation and maintenance of headquarters-level policy is needed to establish and institutionalize the policy and procedures to effectively implement the Section 1208 Authority and the NFHP, facilitate absorption of additional Intelligence Funding authorities, and the need to develop a comprehensive Classified Financial Management Regulation to standardize the administration procedures to request, execute and report the use of Special Mission Funding authorities. Create, revise, and update EEE for CMP and Section 1208 directives as required throughout the period of performance. Examples of current directives include USSOCOM Directive 37-15, “Emergency and Extraordinary Expense for Confidential Military Purpose,” and USSOCOM Directive 37-13, “1208 Authority-Support of Special Operational to Combat Terrorism.”

1.0.2.2.2 The contractor shall assist in coordinating actions, addressing issues and providing policy guidance and recommendations pertaining to the provision of life cycle support to the Components and the provision of Service-common and SOF-peculiar logistic support to deployed SOF.

1.0.2.3 Training. The degree of political and operational risk involved with the use of these authorities, require a comprehensive initial and proficiency training regimen tailored to the users who request, execute, and report the use of these authorities at all levels in the command. From the operator in the field making cash payments, to the budget analyst at the headquarters reporting to OSD, the level of scrutiny these programs receive require personnel to be well trained to carry out their functions.

1.0.2.4 Financial Analysis and Support of Intelligence Programs:

1.0.2.4.1 Support is further required to provide policy, procedures and processes and back up to the budget analyst and accountant. This involves all activities that are required to support the creation and maintenance of USSOCOM policy documents to manage authorities, and the establishment and institutionalization of program procedures and processes. Processes shall identify tasks required to support programming for select special access and focal point controlled programs, developing funding requests and tracking through the administration of Letters of Authorization (LOA) and Expenditure Authorization Documents (EAD) to include review, validation, and staffing for CDR, USSOCOM approval. Additionally, the Contractor will be responsible for tracking the authorities and preparing internal and external reports as required to USSOCOM Leadership and Congress, OSD, and other external agencies as required. The contractor will coordinate opening and locking the MIP portion of SNaP with SOFM System Integration.

1.0.2.4.2 The contractor shall visit and/or participate in video and/or teleconferences with DFAS and other Defense Agencies to review existing processes/databases including handling classified and unclassified financial execution data. The contractor shall serve as a member of the FIS configuration Control Working Group is the SOFM-S focal point for all related budget information including accounting systems.

1.0.2.4.3 The contractor shall research and document any Operations Security (OPSEC) and classification issues related to the USSOCOM FIS and Planning, Programming, Budgeting and Execution System-Management Information System (PPBES MIS).

1.0.2.4.4 The contractor shall be responsible for overseeing the development and implementation of accounting policy standards based on interpretations of accounting standards, policy and law for the USSOCOM classified programs. Review and compare the FIS to the 1002 and the service legacy systems, reconcile discrepancies and analyze trends for components. Coordinate the classified portion of USSOCOMs Fiscal Year-End Close-Out process. Monitor, analyze, research, and coordinate adjustments and payments applicable to cancelled and expired appropriations.

1.0.2.4.5 The contractor will participate in Business Transformation Agency, DFAS, Services, Defense Agency Initiative, and USSOCOM Business Enterprise Integration System (BEIS)/Financial Information System (FIS) meetings and teleconferences; coordinating significant issues related to USSOCOM financial reporting.

1.0.2.4.6 In addition, the contractor will provide backup support to the budget analyst and accountant as required to include assisting in the preparation of the initial and supplemental requests for EEE for CMP and Section 1208 funding authority for submission to OUSD(C) as required and perform all coordination activities throughout the process as required to include activities with Defense Finance Agencies as required by policy relating to the type of funding authority. The contractor will monitor prior year de-obligations to include OCO funds, identify discrepancies and ensure corrections are made in the service accounting systems and FIS.

1.0.2.4.7 The contractor shall review and document USSOCOM component accounting processes and existing databases. In addition, the contractor shall provide financial analysis and recommendations on processes that effect budget related matters impacting the Components. The contractor shall serve as a liaison to the components supporting the organizations regarding information and process changes.

1.0.2.4.8 The contractor shall review classified “Closed loop” accounting systems and develop effective means to obtain transaction level detail. This includes reviewing existing FIS accounting codes and providing recommendations to ensure Special Programs data is captured at a transaction level of detail for budgetary analysis. Recommended changes shall be provided as input to the crosswalk development process.

1.0.2.4.9 The contractor will assist in the preparation of briefings to USSOCOM leadership to include, but not limited to Joint Resources Management Process (JRMP), Comptroller, Components, Center Directors, Division Chief, as well as OUSD(C), USD(I), the Services, Congressional Staffers and DFAS. In addition, the contractor will provide assistance in analyzing, providing advice and recommendations, and coordinating required fiscal actions for SOF mission activities and any operational and logistical issues with resource implications for USSOCOM or the Components.

1.0.2.4.10 The contractor will coordinate the NFHP to include setting up a program to capture cost and develop a flying hour model.

1.0.2.4.11 The contactor shall build the Congressional Justification Book submitted to Under Secretary of Defense Intelligence (USD(I)). Provide quarterly and year-end execution analysis to be used by USSOCOM in intelligences agencies reviews. Provide detailed analysis on individual MIP. Oversees and manages the formulation and submission of annual authority and appropriation budget submissions, defends and justify the authority and the budget. Writes budget briefs, information papers for Congressional testimony and prepares congressional briefs. Responds to Program Decision Memorandums (PDM), Program Budget Decision (PBD) and Resource Management Decisions (RMD). Participate in Initial Distribution meetings to identify MIP funds, recommend MIP withholds, and provide MIP guidance in the general guidance and Specific Guidance documents (Oct-Nov). Participate in budget preparation meetings and actions involving MIP funds for the PB (Jan) and PBR (Aug). Participate in quarterly review, validation, and funding recommendation meetings for execution year UFRs.

5.0 DELIVERABLES

5.0.1 Contractor shall provide on a bi-monthly basis information regarding reconciliation status including documents completed, outstanding reconciliation actions and current status to include courses of action for resolution resulting from actions in SOW 4.0.1. In addition, each report shall provide information regarding any leadership concerns that require external attention including systemic issues, possible process improvement ideas and required training requirements based on issues, new systems or recent overarching or internal policy changes.

1.0.2 Standard Operating Procedures

1.0.2.1 Contractor shall provide and maintain a standard operating process to ensure that USSOCOM IG financial management inspection checklists remain current, complete, and accurate research by monitoring DoD, USSOCOM, and service-specific IG regulations, manuals, and policy letters based on requirements within 4.0.1.2 within 30 days of contract award.

1.0.2.2 On a quarterly basis the contractor shall provide draft copies of updated IG Checklists outlining all changes by service, DoD and USSOCOM Policy Change for USSOCOM CFO approval.

1.0.2.3 Twenty days prior to team arrival for inspections, the Contractor shall provide the customer the most current approved checklists, inspection guidelines, and any applicable training including any other applicable information.

1.0.2.4 Three 3 working days after return from an inspection, the contractor shall provide a draft report including all findings and recommendations for improvement to the Government Inspection Team Leader.

1.0.3 Test Plans:

1.0.3.1 The contractor shall develop all required test plans and ensure approval 30 days prior to any required systems testing. Throughout the period of performance additional maintenance and test plans will be required as systems are required to change. Prior to test initiation, report the nature and extent of the tests deemed necessary to provide a basis for evaluation of the financial systems and subsequent SOF modifications and changes. Once the test plan and data population has been accomplished, the contractor shall perform a functional test of the financial and other system changes.

1.0.3.2 Fifteen days after the completion of each test, the contractor shall prepare a report indicating results of the functional test and suggesting any necessary corrective actions required by the developer for those deficiencies identified. The contractor shall test subsequent system modifications to determine if "fixes" and enhancements were successfully accomplished and meet the requirements of the FD. The contractor shall update the initial test report to document the results of these follow-on tests.

1.0.3.3 Forty days after contract award, the contractor will complete an analysis of all current training plans and training material and provide an overarching approach to build an enterprise Financial Management System and Financial Coding Training Plan. The approach shall include the details of the analysis to support any recommended changes and plan of action and milestones for completion of the overarching plan. The training plan will include information with respect to the types of recommended training, target audience, training delivery, training material and recommended frequency. Upon approval of the plan, the contractor will support the implementation thereof and update as required based on lessons learned every six months. This plan does not supersede the requirement to train all users on systems IAW current training process.

1.0.4 The contractor shall perform an analysis of all SOFM Financial Management Systems and provide a baseline overarching SOFM Financial Management Systems Configuration Plan within 45 days of contract award. The analysis shall include recommend viable COAs to improve USSOCOM’s resource management processes and IT support taking into consideration all areas of SOFM and each Division’s mission and interrelationship. Each recommended COA will provide complete details of what can be done within government capabilities or available commercially taking into consideration the DoD Business Management Modernization Program (BMMP) effort. COAs will also include information regarding amount of effort and time to implement including additional requirements for data mapping to DoD Business Enterprise Information System (BEIS) for new Enterprise Resource Planning Systems (Service Accounting Systems, funds distribution systems, other DoD financial systems). Should the government select an alternate solution, the contractor shall provide an implementation plan for the approved COA and oversee implementation within the approved time frame.

1.0.5 Additionally, the Contractor shall research and analyze how the current SOFM Systems, SORDAC-K systems, and other DoD systems are currently configured and provide a plan to improve efficiency and accountability of dollars across the command using automation. Objective is to automate the flow of dollars from the resource managers across all HQ organizations to the contracting organization, using standard information and processes in order to effectively automate the process and to collect required data without human interface. USSOCOM requires reports to be quickly generated and upon request for various reasons, however, it is the objective of the command to quickly account for dollars spent by organization, type of appropriations, type of funds, contract number, funds available, and funds disbursed without human interface. Currently, the Contracting Office receives funding documents by email or through the ABSS systems; however, the funding information must be manually entered into the Contracting system. Additionally, the fund cites are tracked at a very low level in order to get fidelity usually down to the specific office and program level. Current problem is that the number of fund sites used across the Command continues to increase causing many issues at the Contracting and Contractor level from an obligation and billing perspective. Draft overarching plan is due within 45 days after delivery of the SOFM Systems System Configuration plan.

1.0.6 In accordance Sub Task 2, the contractor shall develop and recommend courses of action (COA), recommendations and rationale regarding how USSOCOM can provide the same level of detail (transaction level) for classified programs as currently provided by the unclassified USSOCOM FIS within 60 days of contract award.

1.0.7 The contractor will track execution of active MIP appropriations weekly, with semi-monthly updates to SOFM-S, using the FIS, SORDAC Information System and staff inputs. Resolve issues with FIS System Accountants and USSOCOM financial offices. Contractor shall provide a report regarding documents completed, outstanding reconciliation actions and current status to include courses of action for resolution. In addition, each report shall provide information regarding any leadership concerns that require external attention including systemic issues, possible process improvement ideas and required training requirements based on issues, new systems or recent overarching or internal policy changes

1.0.8 The contractor will prepare MIP Mid-Year and Year-End review briefing and data sheet for USD(I), OSD(C) and Office of Management and Budget (OMB) to report execution status of each MIP project (May/Oct) beginning in October 2015.

1.0.9 The contractor will enter resource and narrative changes to the MIP portion of the Select and Native Program (SNaP) budget database for the President’s Budget (PB) (Jan), the Program Budget Review (PBR) (Aug) and the Budget and Intelligence-Related Database (BIRD) 10 days prior to USSOCOM required suspense date on a monthly basis.

1.0.10 The contractor will create a SNaP Build Book to capture all the changes to each project from the previous budget position, using the PPBES-MIS audit trails as the basis for the changes. The first book will be required 10 days after Government request and updated on a regular basis TBD by Government and Contractor upon award. The contractor will be able to explain changes to USD(I) as necessary.

1.0.11 Beginning in August 2015 and each January and August thereafter, the contractor will reconcile the MIP data in SNaP against the Comptroller Information System (CIS) and the Program Resources and Collection Process (PRCP) databases.

1.0.12 The contractor will provide change requests for PPBES-MIS based on updates and changes to policies each October and November beginning in November 2015. The change requests shall be maintained and accessible upon request and include information regarding the actual change in the configuration and status of change based on RMD and Internal USSOCOM Decisions across SOFM.

1.0.13 The contractor shall be responsible for the USSOCOM portion of the Congressional Justification Book due to Congress yearly starting in February 2016. The contractor shall provide Editor support to include all layout, information gathering, editing and quality control review and process the book through the approval level in order to meet the required suspense date.

6.0 PERSONNEL AND MINIMUM SKILL REQUIREMENTS.

6.0.1. SOFM requires a contractor team with expert knowledge on research and analysis in DoD and MFP-11 budgeting and accounting. Senior level personnel should have a minimum of 6 years of experience and junior level personnel should have a minimum of 3 years of experience in Accounting Directorate. In Special Programs Directorate personnel will need to possess at a minimum a Bachelor’s Degree in Accounting, Finance, Business or related field. The contractor will ensure personnel assigned on task are capable and willing to work in a fast-paced, without functional/ program boundaries.

6.0.2 Skills to support 4.0.1.1 require a working knowledge of the General Accounting and Finance System (GAFS), Automated Business Services System (ABSS), Integrated Accounts Payable System (IAPS), Mechanization of Contract Administration Services (MOCAS), and Command Resource Integration System (CRIS). Knowledge of the different kinds of government contracts is also required. Additionally, knowledge of MS Office Products, Electronic Document Access (EDA), On-Line Reporting and Viewing (OLRV), Standard Procurement System (SPS), and Wide Area Workflow (WAWF) are preferred.

6.0.3 Skills to support 4.0.1.3 require a working knowledge of the COGNOS query tools is required. A working knowledge of other query tools such as TOAD, Discoverer and SQL is also required.

6.0.4 Skills to support 4.0.1.2 require a working knowledge of the DOD IG regulations, Government Travel Card Program and Manager’s Internal Control Program is required.

6.0.5 Skills to support 4.0.1.3 require intimate knowledge of SOF and knowledge of budget and accounting systems to include, but not limited to, FIS, Management Information System (MIS), Comptroller Information System (CIS), Program Resource Collection Process System (PRCP), and Program Budget Accounting System (PBAS), Defense Departmental Reporting System (DDRS), Service Accounting Systems, OSD Dashboard and SNaP, CIS, and PRCP.

7.0 SERVICE DELIVERY SUMMARY. The following Service delivery summary items outline key requirements/deliverables in performance of this task order. Overall performance assessments will be provided to the Contracting Officer by the Contracting Officer Representative (COR) per the procedures under the basic contract Quality Assurance Surveillance Plan. Meeting or not meeting the below thresholds will be the basis of that performance evaluation.

Task Order Level Service Delivery Summary

· For example:

· Are reports/data accurate?

· Does the product or service provided meet the standards for each applicable SDS item?

· Does the contractor’s work measure up to commonly accept technical or professional standards?

· What degree of Government technical direction was required to solve problems that arise during performance?

· Were there any security violations?

· Contractor receives no more than <5 of complaints> formal customer complaints/contract discrepancy reports per year for each task order.

· Contractor successfully resolves any customer complaint within <3 of days> working days of receipt or less time as specified in the task order.

· No security violations acceptable. 100% Compliance.

· All reports and deliverables submitted accurately and on time 90% of the time

· End of Day Inspections

· Inspections and periodic surveillance by CORs

· Are requirements/deliverables completed in an accurate, timely manner in compliance with task order PWS requirements?

· Timeliness of deliverables as required

· Labor hour execution

· Travel funds

· Material funds

· Did the contractor do anything innovative that resulted in a cost savings?

· N/A

· Must accommodate fact of life changes and increases within scope

· Execution of innovative solution resulted in savings (time, task order cost, extension of services, etc.)

· Review of Deliverables

· Is interaction between the contractor and the Government satisfactory or does it need improvement?

· Were products and/or services provided timely, complete?

· Was the quality of problem identification and corrective action plans, if applicable, focused on customer satisfaction?

· Did the contractor personnel exhibit reasonable and cooperative behavior?

· For example:

· How well did the contractor match the qualifications of any key or SME positions, as described in the contract, with the person who filled the key position?

· Did the contractor support key personnel, SMEs and Action Officers so they were able to work effectively?

· If a key person did not perform well, what action was taken by the contractor to correct this?

· If a replacement of a key person was necessary, did the replacement meet or exceed the qualifications of the position as described in the contract schedule?

· Were off-site personnel effectively utilized?

· No more than <5 of violations> total validated violations. Upon notice of violation, Contractor shall immediately correct or establish acceptable corrective action plans within <5 of days> working days.

· No more than <3 of required corrections. Total validated changes as a result of not following current policy or processes or having appropriate skill set for position

· Review monthly reports and periodic surveillance by CORs.

· Number of times a product must be returned after delivery to the Government

8.0. GOVERNMENT FURNISHED PROPERTY/SPACE

8.1.1 The Government anticipates on-site support for this requirement therefore, the Government will provide all equipment, materials, access to all necessary networks and systems, furnished office spaces (workstations, office automation equipment, telephones, and furniture) and supplies at MacDill AFB for contractors working in support of this effort. Contractor personnel will have access to secure telephones, a photocopier, data, fax (secure and unclassified), and shredder on a non-interference basis when needed to perform the work requirements. Support will generally occur at Government office spaces located at 7701 Tampa Point Blvd, Tampa, FL. Support may also be required at contractor facilities and at worldwide locations.

8.1.2 Currently, support to SOFM is accomplished on-site at Government furnished facilities, however, contractor’s may provide an alternative solution off-site, it is the Contractors responsibility to address risk mitigation information to deliver the services required in the proper environment to protect and share data as required.

9.0. SECURITY REQUIREMENTS

9.0.1 Security will be in accordance with the attached DD254. Contractor team individual(s) supporting this task and requiring access to classified information will be cleared at the “secret” level. Contractors will require a minimum of a “secret” level clearance to perform on this task. Five Contractor team individuals supporting this task will be cleared at the TS/SCI level at the start of the task. At the discretion of the government, selected individuals supporting this task order will require access to Special Access Program (SAP). Access to SAP information requires the requisite security clearance based on a security investigation with a date less than 5 years old and requires employees to undergo additional personnel security screening meeting the DoD SAP-accessing directives and policies. Contractors will require access to SCI and Focal Point material in performance of this effort. Contractor will require access to NIPRNET/SIPRNET computer systems only at government facilities. Contractor will be authorized to courier classified information up to the “Secret” level in performance of official duties upon approval of and designation by the COR.

9.0.2 The contractor shall ensure requirements for safeguarding classified information and classified materials, for obtaining and verifying personnel security clearances, for verifying security clearances and indoctrination of visitors, for controlling access to restricted areas, for protecting government property, and for the security of automated and non-automated management information systems and data are fulfilled. The contractor's management system shall prevent unauthorized disclosure of classified and sensitive unclassified information. The government shall be immediately notified if any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

9.0.2 The contractor shall provide security management support. Typical efforts include, but are not limited to, performing classified document control functions, classified materials inventories, program access requests, preparing and monitoring personnel indoctrination and debriefing agreements, and maintaining and using security-related databases.

9.0.3 A nondisclosure agreement is required for all contractors requiring access to the PPBE data information. Government supervisors will continually review and monitor the “need-to-know” of the contractor, and will terminate access once a “need-to-know” can no longer be demonstrated.

9.0.4 This effort requires the contractor to have access to classified documents for the efforts pertaining to Subtask 2 support.

10.0 REPORTS Monthly reports per basic contract SOW Section 7 are applicable. The appointed COR name and information will be located in the task order DD 1155, Section F. Additionally, all reports specific to this task order, outlined in this SOW 5.0, Deliverables, shall be submitted as required by the Requiring Activity.

11.0 TRAVEL

11.0.1 Travel is required in support of this task order; specific requirements related to the specific SOFM Directorates are outlined below. It is the responsibility of the contractor to ensure that travel expenses are incurred in accordance with the Joint Travel Regulations.

11.0.2 SUBTASK 1: Travel is required to various CONUS and OCONUS (no hazardous areas) locations as part of the SOFM Team requirements. Visit DCD/DCW project office for data gathering, development assistance, and progress review purposes. Examples of anticipated travel follows: trips to DFAS; USSOCOM components; or other activities where SOF funds are executed and/or IG visits are required. All travel is computed based on historic information, contractor will be required to travel to Program-Project Locations based on Government requirements and estimated 5 CONUS and 1 OCONUS trips for a total of 6 trips per year, 2 people, 5 days each trip.

11.0.3 SUBTASK 2: The contractor shall travel as required to various CONUS and OCONUS (no hazardous areas) locations to gather data, attend meetings, and perform other activities related to SOFM-S accounting support, EEE for CMP, Section 1208, and Intelligence programs. Projected travel may consist of trips to various DFAS organizations, the USSOCOM components (USASOC, AFSOC, NSWC, JSOC) USSOCOM theater commands (SOCCENT, SOCPAC, SOCKOR, SOCSOUTH), and the Washington D.C. area. All travel is computed based on historic information, contractor will be required to travel to Program-Project Locations based on Government requirements and estimated 5-7 CONUS and 3 OCONUS trips for a total of 10 possible trips per year. 1 person for CONUS, 5 days each trip and 2 people for OCONUS, 7 days for 1 trip.

8.0 MATERIAL No material is required for this effort. All material will be provided by the Government.