11 02 MAX Operations and Maintenance Service Summary 11-2 amendment 0013.doc
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- Maxwell-Gunter AFB BOS FA3002-06-R-0004 Federal contract opportunity
- Solicitation number
- FA3002-06-R-0004
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11 02 O M Service Summary
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FA3002-R-0004
Amendment 13
SECTION 11-2
11.2. SERVICE DELIVERY SUMMARY
| Performance Outcome |
| PWS Para |
| Performance Standard |
11.2.1 Effective scheduling and completing of preventative maintenance of all real property, RPIE and RPSE through an effective program. (RWP).
| 11.1.2..2.3. |
| Earned 93% of scheduled RWP completed Incentive 95% of scheduled RWP completed |
11.2.2 Effective documentation of manufacturer's suggested minimum preventative maintenance standards for all real property, RPIE and RPSE.
| 11.1.2.2.3. |
| 97% of Maintenance Action Sheets (MAS) contain as a minimum, all manufacturers recommended maintenance actions |
| 11.2.3. Unscheduled critical system outages are kept to a minimum. |
| 11.1.2.2.2. |
| Earned-No critical system has more than 2 unscheduled outages within a 30 day period. Incentive - No unscheduled outage of any critical system. |
| 11.2.4. Operations and Maintenance services for Maxwell-Gunter non-housing facilities meet the required prioritized category response and completion timelines. |
| 11.1.2.3.1. |
| Earned - 93%-for routine and urgent: and 96% for Emergency |
Incentive - 95%-for routine and urgent: and 98% for Emergency
RESERVED
| 11.2.6. Alterations to facilities and RPIE meet customer needs and expectations. |
| 11.1.2.4. |
| No more than two valid complaints per month |
| 11.2.7. The self-help program meets facility managers needs. |
| 11.1.2.2.6. |
| No more than three valid complaints per month |
11.2.8. Maxwell-Gunter 332’s are processed into IWIMS within 1 duty day.
| 11.1.2.2.7. |
| 98 % of all work orders are processed within 1 duty day of receipt. |
| 11.2.9. Effective facility manager training program. |
| 11.1.2.2.5. |
| Train 95% of all new facility managers within one month of appointment. |
11.2.10. Well maintained airfield markings, signs, lighting, pavements and, surfaces in accordance with governing service publications.
| 11.1.2.2.8. |
| Earned: 100% Airfield Certification / Safety Inspection Pass Rate Incentive: 100% Airfield Certification / Safety Inspection Pass Rate (Note: since the only acceptable standard for this objective is 100%, both earned and incentive will be earned for satisfactory performance.) |
11.2.11. Annual facility assessments are accomplished and results are documented and scheduled for accomplishment.
| 11.1.2.2.1. |
| Quarterly – accomplish/ complete/document 25% of facility visits. 95% of facility inspections are accomplished and repair and maintenance actions scheduled. |
| 11.2.12. Inspections, repairs, maintenance, and service on permanent party dormitory rooms are complete prior to occupant move in. |
| 11.1.2.6.2. |
| Required work accomplished on 97% of the rooms prior to resident move in each month. (Occupants waiving COM work before move in are excluded) |
MAXWELL-GUNTER AFB
OPERATIONS AND MAINTENANCE
11-2-2
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