Service Delivery Summary w val method for Bidders V2 amendment 0013.xls
XLS spreadsheet 113 KB Posted
- Attached to
- Maxwell-Gunter AFB BOS FA3002-06-R-0004 Federal contract opportunity
- Solicitation number
- FA3002-06-R-0004
About this file
Service Delivery Summary
View the file
Other files for this federal contract opportunity
Show all 50
Maxwell-Gunter AFB BOS FA3002-06-R-0004 has more files on GovTribe.
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Sheet1
| Service Delivery Summary Table | |||||
| This document is called the Service Delivery Summary (SDS) Table, and it is the source document for understanding the outcomes associated with successful contract performance. Column four contains the methodology that the government will use to validate delivery of each SDS outcome. Each SDS outcome will be validated no more than once per month and no fewer than once per quarter. Column five contains the Incentive Assignment showing how the SDS outcomes are separated into the different incentive categories. For example, Performance Outcome 10.2.4 deals with lead based paint letters. PWS paragraph 10.4.1 gives more detailed information on the requirement. The performance standard is set at 100 percent, meaning that every house that has an occupant must have a signed letter on file. The Methodology that the government will use to validate the contractor’s quality control process is to inspect a sample of the housing files ensuring a signed letter is in each file. The Incentive Assignment column assigns this SDS outcome to the CE SAG Metric, meaning that the inspection is rated as a pass or fail and the result is added to the CE SAG Metric numbers, and it will be rolled up into an overall CE SAG Metric pass rate. | |||||
| Another example would be in Performance Objective 11.2.1 where the scheduling and accomplishment of real property maintenance is validated using Metric 11-1 (contractor provided). The PMF’s method of validation will be to analyze the data to confirm its accuracy and then compare the performance to the stated standard. In this case, the Incentive Assignment column tells us that the metric is a Single SDS Metric. This means that it stands alone as an Incentivized Performance Metric. To find the supporting information on the metric you will go to the Incentivized Performance Measure Definition Sheet 11-1 contained in this performance plan as a separate attachment. | |||||
| Performance Outcome | PWS Para | Performance Standard | Methodology | Incentive Assignment | |
| 02-All Services | |||||
| 2.2.1. Employees and subcontractors comply with OSHA requirements. | 2.1.2.1. 2.1.2.2. | Earned 97% Compliance Inspection Pass rate Incentive 99% Compliance Inspection Pass rate | Metric 2-1 developed from compliance list inspections | All Service Area SDS Metric | |
| 2.2.2. Safe Environment provided for Maxwell-Gunter AFB | 2.1.2.1. 2.1.2.2. | ||||
| 2.2.3. Appropriate security procedures are implemented to ensure no security violations or compromises. | 2.1.2.3. | ||||
| 2.2.4. Requests for Information and required reports are submitted in accordance with the requestor timeline or Appendix D. | 2.1.2.11. | Earned 93% of suspenses met on time Incentive 97% of suspenses met on time | Validate Metric 2-2 | Single SDS Metric | |
| 2.2.5. Products and services meet Green Procurement Programs policy | 2.1.2.12. | 80% of all POs have the required documentation. | Perform periodic quarterly reconciliation of POs. | Civil Engineering Support SAG Metric | |
| 2.2.6. Adequate support is provided for all base exercises and disaster responses IAW base OPLANS and contingency planning documents. | 2.1.2.13. 2.1.2.15. | Earned: No more than one finding against the contractor during exercises each month Incentive: Zero findings against the contractor during exercises each month | Validate metric 2-3. Review Wing Plans exercise final reports | Single SDS Metric | |
| 03-Maintenance (FOD) | |||||
| 3.2.1. Effective FOD program | 3.1.2. | Reportable FOD rate at or below AETC standard. | Attend FOD meetings, review minutes, and review FOD incident reports | Airfield Support SAG Metric | |
| 05-Resource Management | |||||
| 5.2.1. Financial Plans (FinPlan) prepared IAW the Base Comptroller and AETC Instructions, properly formatted, accurate, and submitted on-time. | 5.1.2.1.1. | Fin plan produced on-time, complete and balances to Bogey 100% of the time. | Annual inspection of all FinPlans. (Format and suspense IAW AU/FM or AETC Customer) | Base Wide Support SAG Metric | |
| 5.2.2. Accounts Receivable (AR) verified, adjusted, and submitted monthly to Base Comptroller. | 5.1.2.1.5. | 95% accuracy rate of Accounts Receivable. | Audit ARs for accurate submission. Accuracy rate will be determined by total number of accurate bills divided by number of bills reviewed. (Examples of errors: Incorrect Accounting Classifications, On-time submission for processing payments, Bills verified for payment) | Base Wide Support SAG Metric | |
| 5.2.3. Accounts Receivable (AR) properly monitored for correct payments. In-correct payments identified through Base Comptroller to DFAS. | 5.1.2.1.5. | 95% incorrect payments identified to the Base Comptroller and monitored for correction. | Review selective transaction history report for the previous month | Base Wide Support SAG Metric | |
| 5.2.4. Required Reports prepared and submitted IAW appendix number 5D. | 5.1.2.1.9. | 95% accuracy rate of all required reports. | Number of accurate reports divided by the number of reports reviewed. | Base Wide Support SAG Metric | |
| 5.2.5. Accurate real property records. | 5.1.3.1.1. | Earned 95% Real Property Record Accuracy Rate Incentive 98% Real Property Record Accuracy Rate | Validate Metric 5-1 | Single SDS Metric | |
| 5.2.6. All ingrant and outgrant renewal actions meet required time frames. | 5.1.3.5. | 90% of ingrant and outgrant actions processed on time. | Government to review all in/out grant actions. | Civil Engineering Support SAG Metric | |
| 5.2.7. Accurate monthly NAF Financial Statement. | 5.1.4.2 & 5.1.4.5 | Earned 96% NAF Financial Statement Accuracy Incentive 98% NAF Financial Statement Accuracy | Validate Metric 5-2 | Single SDS Metric | |
| 5.2.8. Accurate Accounts Payable Accounting | 5.1.4.1. | 95% accuracy rate on all Accounts Payable monthly. | Review A/P General Ledger Adjustment Form (GLAF) for accuracy. GLAF sample includes Internet Based Purchasing System (IBPS), end of billing cycle GPC accruals, Central Vendor Payment Program (CVPP), Prepaid Expenses, and Inventory. Total correct GLAFs divided by total sample equals accuracy rate. | Base Wide Support SAG Metric | |
| 5.2.9. Review SSC subsidiary balances to financial statements. | 5.1.4.1. | 100% of Subsidiary Accounts in-balance monthly. | Inspection of Subsidiary Accounts monthly. Review Each account in-balance IAW TA-AFSFMS-01, TA-AFSFMS-01A, and TA-AFSFMS-02. | Base Wide Support SAG Metric | |
| 5.2.10. Daily collections and deposits of funds, issues and replenishes Change Funds and Imprest Funds, redeems returned checks, and encodes checks for deposit reconciled daily. | 5.1.4.3. | 100% accountability of funds and on-time daily deposit to the bank. | Random Cash Counts. 100% of Accountability of funds. IAW HQ/SV NA-44 and TA-AFSFMS-09. | Base Wide Support SAG Metric | |
| 5.2.11. Timely Payroll Files for NAF employees. | 5.1.4.5. | 100% Timeliness Submission of Payroll Files. | Review Payroll Files for Timeliness. | Base Wide Support SAG Metric | |
| 5.2.12. RESERVED | |||||
| 5.2.13. RESERVED | |||||
| 5.2.14. Accurate Accounts Receivable Accounting. | 5.1.4.1. | 95% accuracy rate on all Accounts Receivable monthly. | Review 299 Revenue Error GLAFs. An incorrect GLAF and Revenue 299 Error not cleared will be considered an error. Total correct GLAFs divided by total sample equals accuracy rate. | Base Wide Support SAG Metric | |
| 5.2.15. Schedule of Refunds and Reimbursements. | 5.1.2.1.7.- 5.1.2.1.7.2. | 95% accuracy rate for Refunds and Reimbursements. | Review all customer Billings for accuracy and timely submission. Review Reimbursable MORDs to ensure each MORD is in-line with approved customer’s program, and all adjustment are processed throughout the Fiscal Year. Review Selective Transaction History (STH) report to ensure all errors posted in the Accounting system are identified to the Base Comptroller for correction by DFAS. Review IWIMS Cost Utility Files for accuracy. Review Refunds for accuracy and timely processing through the Base Comptroller to DFAS. Review STH report to ensure incorrect posting of Collections are identified through the Base Comptroller for correction by DFAS. Review all Special Instruction and Fiscal Guidance to ensure the Refund and Reimbursement programs follow all special guidelines. Performance Threshold will be determined by the number of correct documents reviewed divided by the total number of documents reviewed. | Base Wide Support SAG Metric | |
| 5.2.16. Timely processing of RPR changes | 5.1.3.2. | Earned 95% of Real Property Record Updates are completed within the required timeframe Incentive 98% of Real Property Record Updates are completed within the required timeframe | validate metric 5-4 | Single SDS Metric | |
| 07-Comm and Information Technology | |||||
| 7.2.1. IT Equipment accountability. | 7.1.2.4.2. | 95% of government equipment is accurately identified in the inventory records. | Periodic audit of IT equipment accounts IAW AFI33-112 Section A Para 10. | Information Technology Support SAG Metric | |
| 7.2.2.Drawings and documentation are up-to-date and readily support maintenance and extension of the network. | 7.1.2.5.6. | 33.3% of total required CSIRs for base facilities accomplished per year or 8.33% per quarter or 2.78% per month until 3 year milestone completion. After third year 100% of facilities will have current CSIRs. | Government will review available drawings and documentation requirements IAW AFI 21- 404 and AETC Supp 1 to validate completion progress, accuracy and number of all required base facilities CSIR Drawings. | Information Technology Support SAG Metric | |
| 7.2.3. Client/server applications and desktop productivity software are current per approved configuration. | 7.1.2.12. | Earned - 100% of contractor managed systems are compliant or have waivers for systems not compliant. Incentive 100% of contractor managed systems and PMO systems are compliant or have waivers for systems not compliant. | validate metric 7-1 | Single SDS Metric | |
| 7.2.4. PA / video support requests are tracked and successfully fulfilled | 7.1.2.3. | No more than 1 valid customer complaint per month | Review contractor developed POS for customer satisfaction/complaints. | Information Technology Support SAG Metric | |
| 7.2.5. Data loss is minimized through disciplined and routine archiving of data sources. | 7.1.2.15.5. | Backup procedures are current and include all necessary systems. 95 % of scheduled back ups are completed as scheduled. | Review backup recovery procedures for accuracy and completeness of backup sets. Sample audit of backup schedule logs vs. backup sets are reviewed for errors and contingency backup when file sets are missed. (Total backup set file size - Backup sets error file size/Total Backup file size) x 100 =95% | Information Technology Support SAG Metric | |
| 7.2.6. Functional, reliable and efficient LMR networks. | 7.1.2.2.1. | Earned 98% LMR network availability Incentive 99% LMR network availability | Validate Metric 7-2 | Single SDS Metric | |
| 7.2.7. Functional, reliable and efficient telephone networks. | 7.1.2.1. | Earned 98.1% Telephone Switch Availability Incentive 98.6% Telephone Switch Availability | Validate metric 7-3 | Single SDS Metric | |
| 7.2.8. Responsive service to telephone trouble calls and service requests. | 7.1.2.1.1. | Earned 98.1% of Telephone Repairs Completed within Time Limits Incentive 98.6% of Telephone Repairs Completed within Time Limits | Validate metric 7-4 | Single SDS Metric | |
| 7.2.9. IT Equipment service requests are accurately tracked and handled in accordance with priority service-level table requirements. | 7.1.2.6.5., 7.1.2.6.6., 7.1.2.6.8., 7.1.2.6.9., 7.1.2.6.11., 7.1.2.6.12. | Earned 94% IT Non-Remote Repairs Are Completed Within Required Time Frames Incentive 95% IT Non-Remote Repairs Are Completed Within Required Time Frames | Validate metric 7-5 | Single SDS Metric | |
| 7.2.10. Network security is maintained, and security procedures are executed in a manner that meets Air Force information assurance requirements | 7.1.2.11., 7.1.2.7.15., 7.1.2.7.16., 7.1.2.7.17. | Earned - 100% completion for contractor controlled and 95% of PMOs Incentive 100% completion of all citations | Validate metric 7-6 | Single SDS Metric | |
| 7.2.11. All users of information systems are knowledgeable of their security responsibilities while using the Maxwell network. | 7.1.2.11.4., 7.1.2.11.5. | 100% of enabled user accounts will have current IAAP training | Periodic audit of user accounts vs. training records IAW AFI33-204 para 18. | Information Technology Support SAG Metric | |
| 7.2.12. A combination of local (LAN), Wireless (WLAN) base-wide (MAN), and remote (Internet) resources is available for all Maxwell-Gunter customers | 7.1.2.7. | Earned: 98% Network availability Incentive: 99% Network availability | Validate metric 7-7 | Single SDS Metric | |
| 7.2.13. Each system or application requiring the services of a database is able to operate that system at a consistent level of user performance. | 7.1.2.13.1., 7.1.2.13.2., 7.1.2.13.3. | Earned 98.5% Applications/Services Server Systems Availability Incentive 99% Applications/Services Server Systems Availability | Validate metric 7-8 | Single SDS Metric | |
| 7.2.14. E-mail, Internet access, and other software systems that operate over the network are available for use. | 7.1.2.12.2. | ||||
| 7.2.15. Network improvements are integrated into the base infrastructure as scheduled, with minimal interruption of service. | 7.1.2.6.14. | Network improvements and outages are coordinated and disseminated to Maxwell IT POCs via email (Network Downtime Notification). PMF will be included on email address list. | Contractor will coordinate and disseminate IAW AFI33-204 chap 7 & attach 12.government will periodically review email outage notifications for content. | Information Technology Support SAG Metric | |
| 7.2.16. Network improvements are identified and planned in advance of service degradation. | 7.1.2.5.4. | Annual network improvement plan is approved by IT working Group and implemented | Verify plan approved by IT working group and attend IT working group meetings to review progress | Information Technology Support SAG Metric | |
| 09-Publishing Management | |||||
| 9.2.1. Customers have timely access to publications and forms. | 9.1.2.1.3 9.1.2.2.3. | No more than 1 valid customer complaint per month. | Review contractor developed POS for customer satisfaction/complaints. | Information Technology Support SAG Metric | |
| 9.2.2.Current electronic forms and publications available for use on base publishing website | 9.1.2.1.3. 9.1.2.2.3 | No more than 1 non-current form or publication on website. | Government will perform a monthly inspection of publications and forms to verify they are current. | Information Technology Support SAG Metric | |
| 10-Housing Management | |||||
| Reserved | Reserved | Reserved | Reserved | Reserved | |
| 10.2.2. Maintain occupancy rate in permanent party dormitories and meet DOD standards. | 10.1.2.1.6. | Dorms – 90% Occupancy Rate | validate metric 10-2 | Reportable as monthly metric, but Management Information only | |
| 10.2.3. Professional, courteous, and responsive customer service by providing information, meeting appointments and assigning personnel to permenant party dormitories. | 10.1.1. | No more than 2 valid complaints per month. | Review contractor developed POS for customer satisfaction/complaints. | Civil Engineering Support SAG Metric | |
| Reserved | Reserved | Reserved | Reserved | Reserved | |
| 11-Operations and Maintenance | |||||
| 11.2.1 Effective scheduling and completing of preventative maintenance of all real property, RPIE and RPSE through an effective program. (RWP). | 11.1.2.2.4. | Earned 93% of scheduled RWP completed Incentive 95% of scheduled RWP completed | Validate Metric 11-1 | Single SDS Metric | |
| 11.2.2 Effective documentation of manufacturer's suggested minimum preventative maintenance standards for all real property, RPIE and RPSE. | 11.1.2.2.4. | 97% of Maintenance Action Sheets (MAS) contain as a minimum, all manufacturers recommended maintenance actions | Government will audit MAS sheets to verify. | Civil Engineering Support SAG Metric | |
| 11.2.3. Unscheduled critical system outages are kept to a minimum. | 11.1.2.2.3. | Earned-No critical system has more than 2 unscheduled outages within a 30 day period. Incentive - No unscheduled outage of any critical system. | Validate Metric 11-2 | Single SDS Metric | |
| 11.2.4. Operations and Maintenance services for Maxwell-Gunter non-housing facilities meet the required prioritized category response and completion timelines. | 11.1.2.3.1. | Earned - 93% of Routine and Urgent, and 96% of Emergency DSWs Completed Within Required Timeframes | |||
| Incentive - 95% of Routine and Urgent, and 98% of Emergency DSWs Completed Within Required Timeframes | Validate Metric 11-3 | Single SDS Metric | |||
| Reserved | Reserved | Reserved | Reserved | Reserved | |
| 11.2.6. Alterations to facilities and RPIE meet customer needs and expectations. | 11.1.2.4. | No more than two valid complaints per month | Review contractor developed POS for customer satisfaction/complaints. | Civil Engineering Support SAG Metric | |
| 11.2.7. The self-help program meets facility managers and customer needs. | 11.1.2.2.7. | No more than three valid complaints per month | Review contractor developed POS for customer satisfaction/complaints. | Civil Engineering Support SAG Metric | |
| 11.2.8. Maxwell-Gunter 332’s are processed into IWIMS within 1 duty day. | 11.1.2.2.8. | 98 % of all work orders are processed within 1 duty day of receipt. | Audit Monthly for adherence using time/date stamped 332 compared to IWIMS DSW or Work Order Number. | Civil Engineering Support SAG Metric | |
| 11.2.9. Effective facility manager training program. | 11.1.2.2.6. | Train 95% of all new facility managers within one month of appointment. | Periodic inspection of facility managers appointment letters and training verification letter. | Civil Engineering Support SAG Metric | |
| 11.2.10. Well maintained airfield markings, signs, lighting, pavements and, surfaces in accordance with governing service publications. | 11.1.2.2.10. | Earned: 100% Airfield Certification / Safety Inspection Pass Rate Incentive: 100% Airfield Certification / Safety Inspection Pass Rate (Note: since the only acceptable standard for this objective is 100%, both earned and incentive will be earned for satisfactory performance.) | Validate Metric 11-5 | Single SDS Metric | |
| 11.2.11. Annual facility assessments are accomplished and results are documented and scheduled for accomplishment. | 11.1.2.2.4. | Quarterly – accomplish/ complete/document 25% of facility visits. 95% of facility inspections are accomplished and repair and maintenance actions scheduled. | Verify that facility site visit documentation matches DSW or W/O input. | Civil Engineering Support SAG Metric | |
| 11.2.12. Inspections, repairs, maintenance, and service on permanent party dormitory rooms are complete prior to occupant move in. | 11.1.2.6.2. | Required work accomplished on 97% of the rooms prior to resident move in each month. (Occupants waiving COM work before move in are excluded) | Validate by conducting an follow-up audit of dormitory rooms turned around for the month utilizing checklist in PWS paragraph 11.2.6.2, AF Fm 1219. | Civil Engineering Support SAG Metric | |
| 12 - Space Management | |||||
| 12.2.1. Organizational plans are tailored to meet all customers’ space requirements, including those of impacted organizations, that identify and resolve all time lines, furnishing and communications needs | 12.1.2.2., 12.1.2.3., 12.1.2.4. | No more than one valid complaint per quarter | Review contractor developed POS for customer satisfaction/complaints. | Civil Engineering Support SAG Metric | |
| 13-Site Maintenance | |||||
| 13.2.1. Expedient recovery of roads, airfield pavements, and facilities after natural or man-made disaster or exercise to minimize mission impact | 13.1.2.1., 13.1.2.10. | Zero valid customer complaints per disaster or exercise | Review contractor developed POS for customer satisfaction/complaints. | Civil Engineering Support SAG Metric | |
| 13.2.2. Existence of pests on the base controlled to permit a safe, healthy working, flying, and living environment | 13.1.3. | Zero valid flying customer complaints, and no more than two valid customer complaints for all other areas per month | Review contractor developed POS for customer satisfaction/complaints. | Civil Engineering Support SAG Metric | |
| 13.2.3. Airfield pavements, roads, sidewalks are kept free of vegetation. | 13.1.3.8. | Zero valid airfield customer complaints, and no more than two valid customer complaints for all other areas per month | Review contractor developed POS for customer satisfaction/complaints. | Civil Engineering Support SAG Metric | |
| 14-Emergency Management | |||||
| 14.2.1. All unit contingency response plan checklists are coordinated into integrated emergency management response and recovery operations | 14.1.2.1.1.3., 14.1.2.1.1.15. | 95% of required checklist and plans are current and accurate within 45 days of the notification of a requirement change. | Review copies of response plans and checklists IAW listed AFI's and T.O.s | Civil Engineering Support SAG Metric | |
| 14.2.2. Training conducted within the established time frame. | 14.1.2.1.2., 14.1.2.1.3. | Meet established time frames 90% of the time. | Review training records | Civil Engineering Support SAG Metric | |
| 14.2.3. Effective training courses | 14.1.2.1.2. | No more than three valid complaints per month | Review contractor developed POS for customer satisfaction/complaints. | Civil Engineering Support SAG Metric | |
| 14.2.4. Effectively support planning and execution of training exercises | 14.1.2.1.3. | Receive no findings or customer complaints against contractor for exercises. | Review Final Exercise report and customer complaints. | Civil Engineering Support SAG Metric | |
| 14.2.5. Well documented and exercised shelter program. | 14.1.2.1.5. | A complete shelter program plan (To include all facilities that could be used as shelters to protect personnel, equipment, and weapons from nuclear weapons effects, conventional weapons damage, and natural disasters.) | Review shelter management plan IAW AFI 10-2501 | Civil Engineering Support SAG Metric | |
| 14.2.6. Effective response to major accidents, natural disasters, HAZMAT releases, and contingencies (real or exercise) so as to minimize loss of life, human suffering, and property damage. | 14.1.2.1.4. 14.1.2.2. | No more than one finding against the contractor during exercise or actual responses. | Review Wing Plans final reports | Civil Engineering Support SAG Metric | |
| 15-Engineering Services | |||||
| 15.2.1. A Current Base General Plan and Component Plans | 15.1.2.1.1. 15.1.2.1.2. 15.1.2.1.4. | No more than 2 instances of outdated information or errors in Base General Plan and Component Plans | Review base general plan and component plans quarterly | Civil Engineering Support SAG Metric | |
| 15.2.2. Well managed facility siting process | 15.1.2.1.3. | 95% of all new facility sitings are correctly identified, properly coordinated and approved. | Sample project sitings 30 days after ABW/CC signs siting package. | Civil Engineering Support SAG Metric | |
| 15.2.3. Well managed airfield and airspace waiver process and Air Installation Compatible Use Zone (AICUZ) program | 15.1.2.1.5.-15.1.2.1.7. | Earned: 100% of all waivers, evaluations, and updates are accurate and processed within applicable timelines and IAW governing publications. | |||
| Incentive: 100% of all waivers, evaluations, and updates are accurate and processed within applicable timelines and IAW governing publications. (Note: since the only acceptable standard for this objective is 100% for safety compliance, both earned and incentive will be awarded for satisfactory performance.) | Validate Metric 15-1 | Single SDS Metric | |||
| 15.2.4. Complete and accurate project programming | 15.1.2.2 | 98% of projects awarded over $100k must have a PA that is +/- 20% of actual award amount to prime contractor. | Compare PA (at design start) with actual award amount to prime contractor. The information will be gathered from ACES and IWIMS fields, and the CE Update list. | Civil Engineering Support SAG Metric | |
| 15.2.5. Accurate and complete project management documentation | 15.1.2.4., 15.1.2.3.2., 15.1.2.3.5., 15.1.2.7.1.- 15.1.2.7.7., 15.1.2.7.10.,15.1.2.7.12- 15.1.2.7.16., 15.1.2.8.1.- 15.1.2.8.5. | Earned –90% of Projects Have Proper Documentation | |||
| Incentive -95% of Projects Have Proper Documentation | Validate Metric 15-2 | Single SDS Metric | |||
| 15.2.6. Properly maintained Air Force Legacy databases (IWIMS, ACES, GEOBASE etc…) | 15.1.1., 15.1.2.1.11., 15.1.2.3.6., 15.1.2.7.8., 15.1.2.8.3., 15.1.2.9.1. | Earned –90% of Projects have Accurate Database Records | |||
| Incentive -95% of Projects have Accurate Database Records | Validate Metric 15-3 | Single SDS Metric | |||
| 15.2.7. Informed and satisfied project customers | 15.1.2.3.7., 15.1.2.4.6. | No more than two valid complaints per month | Review contractor developed POS for customer satisfaction/complaints. | Civil Engineering Support SAG Metric | |
| 15.2.8. Updated master facilities plans and infrastructure maps | 15.1.2.6. | All as-built updates are incorporated into master facility drawings and infrastructure maps | Government will conduct a quarterly review of plans and maps to verify updates were completed. (Updates must be incorporated within 180 days of project completion). | Civil Engineering Support SAG Metric | |
| 15.2.9. Properly managed Maxwell GEOBASE and GIS programs | 15.1.2.9. | 98% of the data is managed IAW the MAFB Strategic Plan and the appropriate AFI(s) | Review project documentation for required database updates. Verify data from project was loaded into GIS database. | Civil Engineering Support SAG Metric | |
| 16-Environmental | |||||
| 16.2.1. Implement and manage all environmental programs in accordance with all federal, state, and local regulations and standards. | 16.1.2.1. | Earned-Zero issued or delinquent open enforcement actions from external agencies for category one. Incentive-Zero issued or delinquent open enforcement actions from external agencies for category one and two. | Validate Metric16-1 | Single SDS Metric | |
| 16.2.2. Implement corrective actions for non-compliant activities and ESOHCAMP findings within prescribed timelines in accordance with all federal, state, local, Air Force, and DoD regulations and standards . | 16.1.2.3. 16.1.2.1.11., 16.1.2.8.4. | Corrective actions accomplished for 100% of identified non-compliant activities and ESOHCAMP findings within required timelines (exclusive of findings covered in 16.2.1.) | Audit records for corrective actions and review all correspondence and guidance from regulatory agencies regarding open action items. Verify by inspection as necessary. | Civil Engineering Support SAG Metric | |
| 16.2.3. Prepare, submit, and maintain all mandatory/required reports, permit requirements, notifications, responses, and readily accessible records to internal and external customers in a timely, professional and accurate manner to ensure compliance with all regulatory requirements. | 16.1.2.1., 16.1.2.2.1.-4., 16.1.2.2.8., 16.1.2.4., 16.1.2.3.2., 16.1.2.6.1. | Earned: Zero occurrences of missed deadlines from regulatory agencies and no more than 1 missed deadline from non-regulatory agencies. | |||
| Incentive: Zero occurrences of missed deadlines from both regulatory and non-regulatory agencies. | validate metric 16-2 | Single SDS Metric | |||
| 16.2.4. Provide training to base and contractor personnel to ensure their understanding of environmental risks and their adherence to environmental requirements. | 16.1.2.2.5., 16.1.2.6.3., 16.1.2.7., 16.1.2.8.3 | 100% of all mandatory environmental training is effectively provided. | Review training schedule, training method and material, and attendance records. | Civil Engineering Support SAG Metric | |
| 16.2.5. Inspect all construction activities to ensure environmental compliance. | 16.1.2.2.6., 16.1.2.3.4., 16.1.2.5.4. | 95% of construction activities which require environmental inspection are inspected and properly documented. | Review project documentation for all projects that have environmental aspects and/or potential environmental impacts to verify proper inspection and documentation. | Civil Engineering Support SAG Metric | |
| 17-Energy and Utility Management | |||||
| 17.2.1. Complete energy plan and progress toward meeting plan objectives | 17.1.2.2.1., |
17.1.2.2.2., 17.1.2.2.8.,
| 17.1.2.2.9. | EMSG approval of annual plan, savings targets, implementation strategies, and plan implementation progress. | Verify plan approved by EMSG and attend EMSG meetings to review progress against plan. | Civil Engineering Support SAG Metric | ||
| 17.2.2. Base energy consumption and billing is accurately verified, and reimbursable customer usage is accurately determined and reported. | 17.1.2.3.1.-5. | No more than one consumption/billing error to reimbursable customers per quarter. | Review DUERS report for accuracy. Audit meter readings; utility bills, estimates of reimbursable consumption. | Civil Engineering Support SAG Metric | |
| 19-Custodial | |||||
| 19.2.1. Category I, IA, and II Cleaning Services: All areas cleaned to meet the quality standards specified by this PWS. | 19.1.2.1.; 19.1.2.2.; 19.1.2.3.; 19.1.2.4.1.; 19.1.2.4.2.; 19.1.2.4.3.; 19.1.2.8. | No more than three valid complaints per month | Review and validate Facility Manager POS and complaints. | Civil Engineering Support SAG Metric | |
| 19.2.2. Category III Cleaning Services: All areas cleaned to meet the quality standards in governing service publications, all applicable Safety & Health codes, and this PWS. | 19.1.2.1.; 19.1.2.2.; 19.1.2.3.; 19.1.2.4.4.; 19.1.2.8. | Zero valid customer complaints per month | Review and validate Facility Manager POS and complaints. | Civil Engineering Support SAG Metric | |
| 19.2.3. Emergency Cleaning Services: All areas cleaned to meet the quality standards specified by this PWS. | 19.1.2.6. | No more than one valid customer complaint per month | Review and validate customer complaints | Civil Engineering Support SAG Metric | |
| 19.2.4. Custodial Physical Security: Security maintained in all serviced areas. | 19.1.2.7.1. | Zero security incidents or validated security related customer complaints per month | Review and validate customer complaints | Civil Engineering Support SAG Metric | |
| 19.2.5. Custodial Personnel Security: Personnel complete and maintain required background checks and security investigations in accordance with governing service publications | 19.1.2.7.2.; 19.1.2.7.3. | All required personnel complete and maintain background checks or security investigations | Verify custodial personnel have required security/background checks and/or investigations | Civil Engineering Support SAG Metric | |
| Reserved | Reserved | Reserved | Reserved | Reserved | |
| 20-Transient Maintenance Services | |||||
| 20.2.1. Transient Maintenance operations managed in a safe, customer-focused manner. | 20.1.2.1. | No major discrepancies noted and the number of minor discrepancies does not exceed seven per quarter. | Validate Metric 20-1 Earned: 95% QASP Pass Rate. Incentive: 98% QASP Pass Rate. Calculation: Total number of inspections rated acceptable divided by the total number of inspections and the result multiplied by 100. NOTE: Each inspection is a single QA inspection and not the total of all of the inspections for an SDS item. There may be multiple inspections for each SDS item. Inspections in Service Area 20 and 22 are included in this metric. | Single SDS Metric | |
| 20.2.2. Aircraft responded to immediately and servicing performed according to priorities established by Base Operations when the number of aircraft requiring service precludes servicing at the same time. All other aircraft shall be responded to within thirty (30) minutes after arrival to begin servicing or maintenance. | 20.1.2.2. | No major discrepancies noted and the number of minor discrepancies does not exceed three per inspection. Ten inspections will be performed per month. | |||
| 20.2.3. Customer requirements supported for aircraft arrival services. | 20.1.2.2. | No major discrepancies noted and the number of minor discrepancies does not exceed three per inspection. Ten inspections will be performed per month. | |||
| 20.2.4. Processing services performed on all transient aircraft as directed by the aircraft commander. | 20.1.2.3. | No major discrepancies noted and the number of minor discrepancies does not exceed three per inspection. Six inspections will be performed per month. | |||
| 20.2.5. Departure services performed on all transient aircraft. | 20.1.2.4. | No major discrepancies noted and the number of minor discrepancies does not exceed three per inspection. Ten inspections will be performed per month. | |||
| 20.2.6. Transient Maintenance operations provided at an alternate location | 20.1.2.5. | No major discrepancies noted and the number of minor discrepancies does not exceed three. | |||
| 20.2.7. Aircraft ground handling services provided at Dannelly Municipal airport when aircraft cannot operate at Maxwell-Gunter AFB for any reason. | 20.1.2.6. | No major discrepancies noted and the number of minor discrepancies does not exceed three. (one ticket per month) | |||
| 20.2.8. Respond to all emergency situations in accordance with organizational plans and Air Force Instructions | 20.1.2.7. | No major discrepancies noted and the number of minor discrepancies does not exceed three. | |||
| 20.2.9. Data in IMDS-CDB and ATOMS input correctly and maintained accurately. | 20.1.2.9. | No major discrepancies noted and the number of minor discrepancies does not exceed seven. | |||
| 20.2.10. Support equipment and TMDE maintained IAW applicable technical data. | 20.1.2.8. | No major discrepancies noted and the number of minor discrepancies does not exceed three per month. Four TMDE inspections performed per month. Ten support equipment units will be inspected per month. | Validate Metric 20-2 Earned: 95% QASP Pass Rate. Incentive: 98% QASP Pass Rate. Calculation: Total number of inspections rated acceptable divided by the total number of inspections and the result multiplied by 100. NOTE: Each inspection is a single QA inspection and not the total of all of the inspections for an SDS item. There may be multiple inspections for each SDS item. Inspections in Service Area 20 are included in this metric. | Single SDS Metric | |
| 20.2.11. Borrowed ground support equipment maintained in a mission capable condition | 20.1.2.10. | No major discrepancies noted and the number of minor discrepancies does not exceed three per month. Ten units will be inspected per month. | |||
| 21-Airfield Management | |||||
| 21.2.1. Effective airfield oversight and management. | 21.1.2.1. (all) | Earned: 95% Airfield management Checklist Pass Rate | |||
| Incentive: 98% Airfield management Checklist Pass Rate | validate metric 21-1 | Single SDS Metric | |||
| 21.2.2. Effective flight planning and airfield management operations services. | 21.1.2.2. (all) 21.1.2.4. (all) | 95% Airfield Operations Checklist Pass Rate | validate metric 21-2 | Airfield Support SAG Metric, and also reported separately as an individually reported metric | |
| 21.2.3. An effective flightline driving program | 21.1.2.3. (all) | Earned: 95% Flight Line Driving Checklist Pass Rate | |||
| Incentive: 98% Flight Line Driving Checklist Pass Rate | validate metric 21-3 | Single SDS Metric | |||
| 21.2.4. Airfield Management personnel properly trained. | 21.1.2.5. (all) | 95% Training Effectiveness Checklist Pass Rate | validate metric 21-4 | Airfield Support SAG Metric, and also reported separately as an individually reported metric | |
| 22-Survival Equipment | |||||
| 22.2.1. Current and accurate survival equipment records. | 22.1.2.1. | No major discrepancies noted and the number of minor discrepancies does not exceed seven per month. | Validate Metric 20-1 Earned: 95% QASP Pass Rate. Incentive: 98% QASP Pass Rate. Calculation: Total number of inspections rated acceptable divided by the total number of inspections and the result multiplied by 100. NOTE: Each inspection is a single QA inspection and not the total of all of the inspections for an SDS item. There may be multiple inspections for each SDS item. Inspections in Service Area 20 and 22 are included in this metric. | Single SDS Metric (included in section 20 above) | |
| 22.2.2. Current and complete T.O. and Publications file. | 22.1.2.1. | No major discrepancies noted and the number of minor discrepancies does not exceed three per quarter. | |||
| 22.2.3. All survival equipment items, support equipment, and TMDE maintained in fully operational condition in accordance with standards established in T.O.s. | 22.1.2.2 . 22.1.2.3 22.1.2.4. | No major discrepancies noted and the number of minor discrepancies does not exceed three per month. | |||
| 22.2.4. Locally manufactured products properly designed and constructed within appropriate time frame. | 22.1.2.5. | No major discrepancies noted and the number of minor discrepancies does not exceed seven per month. | |||
| 23-Supply | |||||
| 23.2.1. Accurate inventory | 23.1.2.1.1. 23.1.2.1.7. 23.1.2.3.3 | 95% accuracy in managed assets inventory monthly. | Validate Metric 23-1 | Logistics Support SAG Metric, and also reported separately as an individually reported metric | |
| 23.2.2. Appropriate accountability | 23.1.2.1.2. 23.1.2.1.7. 23.1.2.3.3. | 100% asset accountability monthly. | Review R14s for signature and currency; EAID and Classified properly receipted by authorized persons. | Logistics Support SAG Metric | |
| 23.2.3. Proper material storage | 23.1.2.1.2. 23.1.2.1.4. 23.1.2.1.6. 23.1.2.1.7. 23.1.2.1.16. | 97% of items properly stored monthly. | Validate Metric 23-2 | Logistics Support SAG Metric, and also reported separately as an individually reported metric | |
| 23.2.4. Fail-safe classified and small arms storage. | 23.1.2.1.4. 23.1.2.4.3. | 100% inventory accuracy and no security incidents due to asset mismanagement, monthly. | Government will review M10, M32, Security incidents/ deviations, entry controls and forms completion. | Logistics Support SAG Metric | |
| 23.2.5. Timely turn-over outbound material to Freight Shipping. | 23.1.2.1.9. | No more than 3 Delinquent Shipment Records over 3 days old quarterly. | Review the R40 each week for records over 3 days old. If record appears on R40 review the previous R40s to see amount of time record appears. | Logistics Support SAG Metric | |
| 23.2.6. Accurate and timely transaction processing. | 23.1.2.1.3. 23.1.2.1.8. 23.1.2.1.9. 23.1.2.2.2. | 6 ADS transactions maximum per quarter, where the rejected TRIC/DIC exceeds the established reject clear time. | Review RVPs, 818 Reject Listing, D20 and AFEMS rejects | Logistics Support SAG Metric | |
| 23.2.7. Prompt data transmissions. | 23.1.2.2.2. 23.1.2.1.5. | 97% Supply Interface System (SIFS) images and reports transmitted or distributed within 24 hours. | Review End-of-day Cleanup (DGWE20), SIFS transmissions, Daily reports availability to customers. | Logistics Support SAG Metric | |
| 23.2.8. Deployment ready mobility bags on-hand to meet all directed taskings. | 23.1.2.4.2. 23.1.2.4.3. | Earned – 95% Mobility Bags are Deployment Ready | |||
| Incentive – 99% Mobility Bags are Deployment Ready | Validate Metric 23-3 | Single SDS Metric | |||
| Report percentage of authorized bags complete and on-hand | Validate Metric 23-4 | Reportable as monthly metric, but Management Information only | |||
| 23.2.9. Deployment ready weapons on-hand to meet all directed taskings. | 23.1.2.4.3. | Earned - 100% of all weapons are properly accounted for and 95% of weapons have error free form 105s | |||
| Incentive - 100% of all weapons are properly accounted for and 100% of weapons have error free form 105s | Validate metric 23-5. | Single SDS Metric | |||
| MUNITIONS | |||||
| 23.2.10 Proper CAS Base Operating Stock munitions accountability | 23.1.2.5.7. | Earned - 100% of all munitions are properly accounted for. | |||
| Incentive - 100% of all munitions are properly accounted for. (Note: since the only acceptable standard for this objective is 100%, both earned and incentive will be earned for satisfactory performance.) | Validate metric 23-6. | Single SDS Metric | |||
| 23.2.11. Maintain accurate auditable documentation | 23.1.2.5.6. | 98% Documentation Accuracy quarterly. | Check Document Control documents for required information against Accountable Document Quality Control (QC) Matrix. | Logistics Support SAG Metric | |
| 23.2.12. Proper facilities maintenance, housekeeping and asset storage. | 23.1.2.5.9. | 98% properly stored items monthly. | Random warehouse location checks for properly stored material against checklist and AM102 report. | Logistics Support SAG Metric | |
| 23.2.13. Proper facility hazardous signage. | 23.1.2.5.9. | 100% accurate hazardous signage | Proper signage displayed and the Fire Department and Munitions' logs have the same signage information. | Logistics Support SAG Metric | |
| 23.2.14. Proper inspections conducted on munitions. | 23.1.2.5.10.-11. | Earned - No more than 1 overdue munitions inspections Incentive - 0 overdue | Validate Metric 23-7 | Single SDS Metric | |
| CEMAS | |||||
| 23.2.15. Proper material storage | 23.1.2.6.1. 23.1.2.6.4. | 97% proper storage accuracy quarterly. | Perform warehouse location checks for properly stored material. Use DoD 4145.19R-1 criteria. | Logistics Support SAG Metric | |
| FMO | |||||
| 23.2.16. Accurate inventory | 23.1.2.7.2. | 96% inventory accuracy monthly. | Using AFI 32-6004, Chapter 4 and review of AF Form 228 and select items from the inventory and compare to items in stock. | Logistics Support SAG Metric | |
| 23.2.17. Appropriate accountability | 23.1.2.7.3. | 98% accountability annually. | Use DOD 4145.19R-1, AF Form 228s to validate items are accounted for per applicable guidance. | Logistics Support SAG Metric | |
| 23.2.18. Proper material storage | 23.1.2.7.2. | 95% proper storage accuracy quarterly. | Use DOD 4145.R-1 to check stock ensure it is being stored properly, safely, and area is clean. | Logistics Support SAG Metric | |
| 23.2.19. Maintain sufficient furnishing assets to support base requirements. | 23.1.2.7.4. – 23.1.2.7.6. | Customer requirements met within 5 duty days from request. | Review pick-up/delivery response time is being met by reviewing customer transaction log and follow-up with customers. | Logistics Support SAG Metric | |
| SERVICES LOGISTICS | |||||
| 23.2.20. Protect all vehicles, assets and property from unauthorized use, theft, loss, abuse and improper disposition. | 23.1.2.8. | 90% asset inventory accuracy | Periodic audit of accountable assets IAW AFI 34-204. Review of Master Fixed Asset Listing (MFAL). | Logistics Support SAG Metric | |
| 24-Fuels | |||||
| 24.2.1. Manage fuels and cryogenic products that meet customer requirements. | 24.1.1. | No more than one valid customer complaint monthly | Review contractor developed POS for customer satisfaction/complaints. | Logistics Support SAG Metric | |
| 24.2.2. Provide on-time fuel support. | 24.1.2.6. | Earned - 98% of fuel responses meet response time | |||
| Incentive – 100% of fuel responses meet response time | Validate Metric 24-1 | Single SDS Metric | |||
| 24.2.3. Safely provide fuel and cryogenic services | 24.1.2.2. 24.1.4. | Zero safety discrepancies | Spot check inspections using the items listed in PWS para 24.1.4. and supporting directives. | Logistics Support SAG Metric | |
| 24.2.4. Perform fuel and cryogenic quality control | 24.1.2.7. | No more than two procedural errors monthly | Review Fuels QC module for scheduled sampling and run Analyze QC report. | Logistics Support SAG Metric | |
| 24.2.5. Reliable, safe fuel/equipment and facilities. | 24.1.2.11. | No more than four undocumented discrepancies quarterly. | Review AF Forms 1800, 1807 & 2419 and AFTO Form 39s and physically check equipment against forms. | Logistics Support SAG Metric | |
| 24.2.6. Meet compliance and environmental requirements | 24.1.2.12. | No more than four Compliance & Environmental errors quarterly | Spot check inspections using the Fuels-Compliance & Environmental IG checklist | Logistics Support SAG Metric | |
| 24.2.7. Accurate point-of-sale data collection | 24.1.2.3., 24.1.2.9., 24.1.3.3. | 100 % account reconciliation monthly | No rejects in FES over 5 days attributed to contractor error, End-of-month FES reconciliation submitted accurate and on-time, review of Fuels accounting ledgers for errors and/or omissions. | Logistics Support SAG Metric | |
| 25-Transportation | |||||
| 25.2.1. Properly manifested cargo/passengers loaded aboard aircraft/bus as scheduled (exercise, contingency and emergency). | 25.1.2.1. 25.1.2.2., | 100% of cargo and passengers are properly manifested. | Review all cargo and passenger manifests for accuracy and completeness IAW applicable guidance. | Logistics Support SAG Metric | |
| 25.2.2. Customer arrival at destination safely and on time. | 25.1.2.2.3.-6. | Earned: 90% of Taxi dispatches meet response time | |||
| Incentive: 95% of Taxi dispatches meet response time | Validate Metric 25-1 | Single SDS Metric | |||
| 25.2.3. Base vehicles are operational, fully serviced, safe for customer pick up, and meet or exceed base and Air Force standards. | 25.1.2.3.8. | Earned 90% of Vehicles Pass Inspection Incentive 95% of Vehicles Pass Inspection | Validate Metric 25-2 | Single SDS Metric | |
| 25.2.4. Proper accountability of fuel credit card | 25.1.2.2.8. | 100% of fuel credit cards accounted for semi-annually. | Semi-annually inventory VOYAGER fuel credit cards against Voyager credit card shipping invoice (accountability is cards under lock and key in office desk/file, when not locked must be signed out on sign out log) | Logistics Support SAG Metric | |
| 25.2.5. Sufficient number of vehicles available for use. | 25.1.2.3.3., 25.1.2.4. | Earned 90% vehicle in-commission rate for all categories Incentive 95% vehicle in-commission rate for all categories | Validate Metric 25-3 | Single SDS Metric | |
| 25.2.6. Properly account for government and contractor furnished vehicles. | 25.1.2.3.1.-3. | 95% of vehicles accounted for in SBSS and OLVIMS. | Check for mismatches on OLVIMS PCN 23, 24, and 13 against MO6. | Logistics Support SAG Metric | |
| 25.2.7. Effective vehicle inspection program. | 25.1.2.4. | Earned 90% of Inspections are Completed on Time Incentive 95% of Inspections are Completed on Time | Validate Metric 25-4 | Single SDS Metric | |
| 25.2.8. Proper accountability of vehicle parts and vehicle warranty work. | 25.1.2.5. | 95% of parts delivered are accurately entered into OLVIMS | Review OLVIMS reports monthly to ensure parts being entered are charged to vehicles versus what was ordered and when. (i.e. Vehicle enters shop on Monday 1100 for brake noise, technician discovers vehicle requires brakes, technician orders brakes at 1300 on Monday. Brakes delivered and entered into OLVIMS by 1300 Wednesday). . | Logistics Support SAG Metric | |
| 25.2.9. Transactions and accountability of receipts. | 25.1.2.2.8. | All fuel credit card bills and receipts are validated and reconciled each month. | Monthly audit VOYAGER fuel credit card receipts versus VOYAGER vendor’s bill. | Logistics Support SAG Metric | |
| 26-Static Display Maintenance Services | |||||
| 26.2.1. SDA aircraft records current and accurate | 26.1.2.1.1. | 7 minor and 0 major discrepancies per month as defined in AFI 21-101, AETC Sup 1 | Use QASP Inspection Procedures | Airfield Support SAG Metric | |
| 26.2.2. SDAs maintained in accordance with United States Air Force Museum standards. | 26.1.1., 26.1.2.2.1.-4. | 3 minor and 0 major discrepancies per aircraft per month as defined in AFI 21-101, AETC Sup 1 | Use QASP Inspection Procedures | Airfield Support SAG Metric | |
| 26.2.3. Safety hazards corrected | 26.1.2.2.4. | All safety hazards corrected or secured immediately. Hazards secured in lieu of immediate correction, corrected within 3 days. | Use QASP Inspection Procedures | Airfield Support SAG Metric | |
| 28 Community Services | |||||
| 28.2.1 Programs provided to meet customer needs | 28.1.1. | No more than 2 valid customer complaints per month | Review contractor developed POS for customer satisfaction/complaints. | Base Wide Support SAG Metric | |
| 28.2.2 Submit Budgets for all activities. | 28.1.1. | 90% of activities have an approved budget completed and approved by deadline. | Government verifies 42nd SVS Division Chief approval of budgets. | Base Wide Support SAG Metric | |
| 28.2.3 Programs and activities effectively managed. | 28.1.1. | Earned - 90% Golden Eagle Inspection Checklist Pass Rate Incentive - 95% Golden Eagle Inspection Checklist Pass Rate | Validate Metric 28-1 | Single SDS Metric | |
| 28.2.4. Non-Appropriated and Appropriated budgets goals met | 28.1.1. | Financial goals are achieved within a +/-5% variance monthly per activity | Review actual execution vs. budgeted amounts | Base Wide Support SAG Metric | |
| 28.2.5. Net Income After Depreciation (NIAD) goals are within AETC standards | 28.1.1. | NIAD Outdoor Recreation: 10-25% NIAD Fitness Center: breakeven NIAD Arts and Craft Center: 7 – 20% NIAD Community Center:-Breakeven | Review monthly Operating statement. | Base Wide Support SAG Metric | |
| 29-Marketing and Publicity | |||||
| 29.2.1 Marketing Program is effectively managed. | 29-1 | 95% Golden Eagle Inspection Checklist Pass Rate. | Validate metric 29-1 | Base Wide Support SAG Metric, and also reported separately as an individually reported metric | |
| 29.2.2 Services MWR management staff is provided accurate, timely and useful marketing services | 29.1.2.1. 29.1.2.2. 29.1.2.3. 29.1.2.4. | No more than 2 valid customer complaints per month. (Complaints may only be submitted by the SV Director, Flight Chiefs, or Activity Managers) | Review contractor developed POS for customer satisfaction/complaints. | Base Wide Support SAG Metric | |
| 29.2.3 Cost effective marketing program | 29.1.1. | Marketing cost not to exceed 3% of MWR revenue | Validate metric 29-2 | Reportable as monthly metric, but Management Information only | |
| 30-Human Resources | |||||
| Reserved | Reserved | Reserved | Reserved | Reserved | |
| Reserved | Reserved | Reserved | Reserved | Reserved | |
| 30.2.3. Military and DOD civilian awards and decorations program accurately managed, tracked and processed. | 30.1.2.2.1., 30.1.2.2.3. | Earned 90% of Awards and Decorations Correctly Formatted and Processed Within Required Timeframe Incentive 95% of Awards and Decorations Correctly Formatted and Processed Within Required Timeframe | Validate Metric 30-1 | Single SDS Metric | |
| 30.2.4. Transaction Registers (TR): system errors are identified, tracked and monitored to meet customer needs. | 30.1.2.3.1., 30.1.2.2.4. | 95% of all TR errors are documented outlining corrective action taken by applicable agency. | Review current month's TR | Base Wide Support SAG Metric | |
| 30.2.5. All MILPDS DISCOVERER and DCPDS In-system products, Quality Control products, and other products are accurate and distributed properly. | 30.1.2.3.7. | 95% of Customer Document Requests Completed Within Required Timeframe | Validate Metric 30-2 | Base Wide Support SAG Metric, and also reported separately as an individually reported metric | |
| 30.2.6. Education and Training records updated, and counseling documented | 30.1.2.4.1, 30.1.2.4.3, 30.1.2.4.8, 30.1.2.4.9, 30.1.2.4.11, 30.1.2.4.15, 30.1.2.4.16, 30.1.2.5.8. | 95% records reviewed, appropriately documented, and are up-to-date | Validate by comparing counselors completed appointments against AFAEMS. | Base Wide Support SAG Metric |
This is the start of the file's text. The full file is on GovTribe.
File details come from the government source that posted it. Updated .