Attachment E - Past Performance References.docx

Attachment E: Past Performance References

DOS LMS Support Services Past Performance References

Client name:

Client address:

Project name:

Performance period:

Percentage of contractor’s value relevant to IDIQ Capability Areas and Task 1 and requirements

Government or commercial project manager contact:

Name:

Title:

Phone number:

E-mail address:

Alternate government or commercial project manager contact:

Name:

Title:

Phone number:

E-mail address:

Project overall description:

Type (Commercial or federal):

Role (Prime Contractor or Subcontractor):

Users, and locations supported by application:

Name and type of application systems supported:

Specify tools and COTS products supported:

Agile product management services provided (specify number of contractor FTEs delivering support and the processes and systems you were responsible for supporting):

Data management and analytics operations support services provided (specify number of contractor FTEs delivering support and the functions you were responsible for supporting):

Technology management services provided (specify number of contractor FTEs delivering support and the technologies you were responsible for supporting):

Customer support services provided (specify number of contractor FTEs delivering support and functions you were responsible for supporting):

Experience supporting a large-scale, complex and highly integrated global logistics and supply chain system (describe the context, your role, challenges and outcomes). Describe your approach and how the issues were resolved:

Describe incident or significant problem management issues you encountered and resolutions, including your role in ensuring customer satisfaction:

Business value delivered and program and contract performance metrics achieved: