Attachment 4 - ILMS Workload Metrics.xlsx

XLSX spreadsheet 105 KB Posted Jul 12, 2021

Attached to: Integrated Logistics Management System (ILMS) Federal contract opportunity
Solicitation number: 19AQMM21R0135
Issued by: Department of State Office of Acquisition Management

About this file

Written by GovTribe AI · Dec 30, 2023

This draft request for proposal (RFP) solicits proposals for the Integrated Logistics Management System (ILMS) contract, an indefinite delivery/indefinite quantity contract with a single award to provide enterprise supply chain management services and technologies to the Department of State. Key details include: the Department intends to issue RFP 19AQMM21R0135 for ILMS, which supports requisition, procurement, warehousing, transportation, receipt, and tracking of goods and services domestically and overseas, as well as federal assistance, fleet management, diplomatic pouch and mail services, and service management. The contract has a base period of one year with nine one-year options, and utilizes firm fixed price, time and materials, and other contract types as needed. The NAICS code is 541511 with a $30 million size standard. Proposals will be evaluated using best value tradeoff, and offerors must hold or be able to obtain a TOP SECRET facility clearance. Industry questions are due by July 20, 2021 and the pre-solicitation event is scheduled for August 2, 2021, with RFP release anticipated in September 2021.

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Other files for this federal contract opportunity

Other files attached to Integrated Logistics Management System (ILMS), newest first.
File	Type	Posted
21R0135 Questions and Answers- Round 2.pdf	PDF	Mar 30, 2022
Interested Parties List update 2022 03.pdf	PDF	Mar 30, 2022
Interested Parties List update 2022 02 25.pdf	PDF	Feb 25, 2022
PreSolicitation Event Slides 2022 02 23.pdf	PDF	Feb 25, 2022
19AQMM21R0135 Notice 2022 02 03.pdf	PDF	Feb 3, 2022
Interested Parties List.pdf	PDF	Dec 16, 2021
Contractor Questions and Answers -- Set 1.xlsx	XLSX spreadsheet	Dec 16, 2021
Attachment 3B PMARS to Citibank Integration.pdf	PDF	Jul 12, 2021
Attachment 3C myGrants Invoice Submission Portal Integration Documentation.docx	DOCX document	Jul 12, 2021
Attachment 3G Trans TLite_Integration Diagram.pptx	PPTX presentation	Jul 12, 2021
Attachment 3K Trans TLite_Integration Documentation.docx	DOCX document	Jul 12, 2021
Attachment C - Factor 2 LCAT Mix (Template).xlsx	XLSX spreadsheet	Jul 12, 2021
Attachment D - Factor 6 Past Performance Questionnaire (Template).docx	DOCX document	Jul 12, 2021
Attachment I - Factor 7 Pricing for IDIQ and TO1 (Template).xlsx	XLSX spreadsheet	Jul 12, 2021
Attachment 1 IDIQ Rate Schedule Worksheet.xlsx	XLSX spreadsheet	Jul 12, 2021
Attachment 2 - ILMS Systems (Module Inventory).xlsx	XLSX spreadsheet	Jul 12, 2021
Task Order 001 Operations and Maintenance Draft.docx	DOCX document	Jul 12, 2021
Attachment 3A ILMS Integration Diagram.pdf	PDF	Jul 12, 2021
Attachment 3F RSOTools_IntegrationDiagram.pdf	PDF	Jul 12, 2021
Attachment 3L Ariba Integration Schematic Diagram.pdf	PDF	Jul 12, 2021
Attachment J - TO1 ILMS Key Position Qualifications.xlsx	XLSX spreadsheet	Jul 12, 2021
Attachment 3J PMARS_PMARS to Citibank Integration.docx	DOCX document	Jul 12, 2021
Attachment E - Past Performance References.docx	DOCX document	Jul 12, 2021
Attachment F - Factor 8 Small Business Participation Commitment (Template).xlsx	XLSX spreadsheet	Jul 12, 2021
19AQMM21R0135 Solicitation B-M Draft.docx	DOCX document	Jul 12, 2021
Attachment 5 - DOS Value Engineering Policy.docx	DOCX document	Jul 12, 2021
Attachment 6 - ILMS Labor Category Descriptions.docx	DOCX document	Jul 12, 2021
TO 1 Attachment 1 - Incentives_Matrix.xlsx	XLSX spreadsheet	Jul 12, 2021
Attachment 3D DPM_Integration Diagram.pdf	PDF	Jul 12, 2021
Attachment 3E Grants_Integration Diagram.pdf	PDF	Jul 12, 2021
Attachment 3H myServices and eCC_Integration Documentation.docx	DOCX document	Jul 12, 2021
Attachment 3I myServices Integration Diagram.pdf	PDF	Jul 12, 2021
Attachment A-Mandatory Minimum Requirements (Template).xlsx	XLSX spreadsheet	Jul 12, 2021
Attachment B - Factor 1 Corporate Capabilities and Experience (Template).xlsx	XLSX spreadsheet	Jul 12, 2021
Attachment G - Factor 9 Joint Venture Signature Page.docx	DOCX document	Jul 12, 2021

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Tab 1 (Customer Support)

Number of Tier 0 incidents per month																									Percentage breakdown of incidents by type (Tier 1 and 2 Combined)
Month	Jan-19	Feb-19	Mar-19	Apr-19	May-19	Jun-19	Jul-19	Aug-19	Sep-19	Oct-19	Nov-19	Dec-19	Jan-20	Feb-20	Mar-20	Apr-20	May-20	Jun-20	Jul-20	Aug-20	Sep-20	Oct-20	Nov-20	Dec-20	CY2019			CY2020
Total Tier 0	399	383	381	617	585	426	531	531	465	419	316	531	543	370	306	2695	2152	2958	3076	3631	4070	3558	2836	2965	Process Question (General)	4586	5.2%	ILMS Password Reset - GO User	4947	5.2%
																									Error Message Ariba	4513	5.1%	Domestic - User Access - Login Issues	4126	4.4%
Number of Tier 1 incidents per month																									System Issue	4424	5.0%	User Permissions - Update	4022	4.3%
Total Tier 1 INC	2745	2638	3248	3759	3487	3215	3783	3961	4409	3534	3251	3502	5021	4616	3836	4578	3182	3907	4503	5493	6152	4810	4033	4340	User Account Management	3779	4.2%	System Issue	3836	4.1%
																									Approval Flow - Temporary Update	3704	4.2%	Error Message Ariba	3788	4.0%
Number of Tier 2 incidents per month																									Existing User - Account Unlock	3488	3.9%	Vendor Request Form	3775	4.0%
Total Tier 2 INC	1659	2143	2643	2644	2539	2639	3282	3771	4122	2790	2889	2461	2402	2754	2473	1438	1592	1895	2364	3113	4071	2063	2209	2227	Domestic - User Access - Login Issues	3373	3.8%	User Account Management	3314	3.5%
Additional Tier 2 contacts (including user access requests & S-ILMS mailbox)	1225	1439	1578	1896	1284	1611	1741	2202	2740	1709	1706	1827	1452	1831	1692	638	598	1024	1598	1500	2020	2239	1595	1927	User Account and Logon	3140	3.5%	Existing User - Single sign on (SSO) upd	3200	3.4%
Total Tier 2 volume	2884	3582	4221	4540	3823	4250	5023	5973	6862	4499	4595	4288	3854	4585	4165	2076	2190	2919	3962	4613	6091	4302	3804	4154	Assignment Change	2756	3.1%	Approval Flow - Temporary Update	3133	3.3%

Number of total contacts per month																									Percentage breakdown of incidents by type (Tier 1 and 2 Combined)
Contacts	8254	9256	9931	11297	10160	9902	11598	12824	15216	10473	10647	10511	14835	12615	10262	11206	8944	12097	13420	16250	18947	14972	12198	13088
																									Error Message Financial – RFMS	2377	2.7%	User Login	2499	2.6%
Average number of incidents by hour for a 24 hour period - October to May (2019 & 2020) (Tier 1 and 2 Combined)																									Access Request Form - How to Complete/Su	2081	2.3%	Assignment Change	2068	2.2%
Hour	0	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	Existing User - Single sign on (SSO) upd	2044	2.3%	Access Request Form - How to Complete/Su	1792	1.9%
Average	256	340	381	389	351	340	398	472	543	547	492	401	344	350	336	274	167	92	74	86	103	121	134	185	User Access/Configuration	1956	2.2%	User Account Management - myServices Gen	1643	1.7%
																									Approval Flow - Permanent Update	1584	1.8%	User Access/Configuration	1596	1.7%
Average number of incidents by hour for a 24 hour period - June & July (2019 & 2020) (Tier 1 and 2 Combined)																									Access Request Form - Expedite / Status Request	1477	1.7%	Access Request Form - Expedite / Status Request	1577	1.7%
Hour	0	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	FPDS - Task Bypass	1219	1.4%	User Account and Logon	1556	1.6%
Average	226	323	393	425	383	368	423	505	578	596	541	432	358	368	351	302	197	110	74	85	105	117	133	157	Existing User - Profile Update (Name, Em	1208	1.4%	Error Message Financial – RFMS	1530	1.6%
																									Access Request Form - Approval Issues	1134	1.3%	Existing User - Profile Update (Name, Em	1149	1.2%
Average number of incidents by hour for a 24 hour period - August & September (2019 & 2020) (Tier 1 and 2 Combined)																									Scanner Questions/Issues	1058	1.2%	Existing User - Password Reset	1092	1.2%
Hour	0	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	Assignment Change - How to Submit	1024	1.2%	FPDS - Task Bypass	1004	1.1%
Average	326	473	563	605	528	507	576	694	779	745	695	546	481	475	463	380	252	159	102	121	165	191	196	227	Reports/Searches	907	1.0%	Approval Flow - Permanent Update	1002	1.1%
																									Account Deactivation	900	1.0%	Error Message	904	1.0%
																									pCards - Add/Update	862	1.0%	Existing User – Password Reset	871	0.9%
																									Unlock User Account	833	0.9%	Reports/Searches	851	0.9%
																									Modifications - Current Year	790	0.9%	Assignment Change - How to Submit	755	0.8%
																									User Profile	774	0.9%	Overseas - Awards & Post-Award Tasks - A	737	0.8%
																									Overseas - Awards & Post-Award Tasks - A	773	0.9%	Access Request Form - Approval Issues	721	0.8%
																									Error Message	744	0.8%	Account Deactivation	663	0.7%
																									DS-127 Report	628	0.7%	Domestic - Funding Opportunities and App	648	0.7%
																									Access Request Form - ILMS Referral	506	0.6%	New User – Account Creation	640	0.7%
																									Domestic - Funding Opportunities and App	494	0.6%	pCards - Add/Update	539	0.6%
																									Domestic - Ariba - Awards	482	0.5%	Scanner Questions/Issues	538	0.6%
																									Catalogs - FSSI Waiver Request	474	0.5%	Existing User – Account Unlock	465	0.5%
																									Enhancement Request	396	0.4%	Overseas - FIT - Oblig/Commit Error	459	0.5%
																									Domestic - Grantee User Access - Login I	395	0.4%	Password Reset	441	0.5%
																									Domestic - Configuration - User Account	387	0.4%	Domestic - Ariba - Awards	438	0.5%
																									Error Message Financial – GFMS	370	0.4%	User Profile	433	0.5%
																									Domestic - General Information & Policy	368	0.4%	Domestic - Configuration - User Account	426	0.5%
																									Domestic - Post Award Activities - Servi	351	0.4%	Domestic - Grantee User Access - Login I	425	0.4%
																									Vendor Errors/Questions	346	0.4%	Domestic - General Information & Policy	422	0.4%
																									Annual Inventory Questions/Issues	344	0.4%	Unlock User Account	415	0.4%
																									Domestic - Awards	343	0.4%	User Access/Configuration - Asset Manage	393	0.4%
																									PCCR Task Issue	331	0.4%	Process Question (General) - Asset Manag	386	0.4%
																									Workflow Process	320	0.4%	Domestic - Awards	381	0.4%
																									Domestic - User Access - Single Sign On	307	0.3%	Itinerary	354	0.4%
																									Password Reset	305	0.3%	Access Request Form - ILMS Referral	353	0.4%
																									Configuration Change	302	0.3%	DS-127 Report	338	0.4%
																									Receiving Services	299	0.3%	Vendor Errors/Questions	336	0.4%
																									User Access/Configuration - Asset Manage	297	0.3%	Domestic - Post Award Activities - Servi	327	0.3%
																									Award Error	292	0.3%	Annual Inventory Questions/Issues	326	0.3%
																									Audit Request	290	0.3%	Award Error	325	0.3%
																									Overseas - FIT - Oblig/Commit Error	282	0.3%	Audit Request	263	0.3%
																									Process Question (General) - Asset Manag	282	0.3%	pCards - Process Questions	262	0.3%
																									Domestic - FIT - Oblig/Commit Error	255	0.3%	User Access/Configuration - Asset_Manage	257	0.3%
																									pCards - Process Questions	252	0.3%	Slow Performance	244	0.3%
																									Existing User - Password Reset	247	0.3%	Configuration Change	244	0.3%
																									FPDS - Task Errors	247	0.3%	PCCR Task Issue	231	0.2%
																									Overseas - Configuration - User Account	244	0.3%	Enhancement Request	228	0.2%
																									Overseas - General Information & Policy	240	0.3%	Process Question (General) - Final Recei	228	0.2%
																									Scanner Software Installation	239	0.3%	Error Message Financial – GFMS	221	0.2%
																									Print Issue	211	0.2%	Overseas - Configuration - User Account	210	0.2%
																									Service Request Access	210	0.2%	Configuration Workflow - myServices Gene	194	0.2%
																									Blanket Purchase Agreements (BPAs)	209	0.2%	Domestic - FIT - Oblig/Commit Error	180	0.2%
																									Status of Request	205	0.2%	Domestic - RPM and PFF	176	0.2%
																									Slow Performance	200	0.2%	Domestic - User Access - Single Sign On	175	0.2%
																									Add Signature	199	0.2%	Receiving Services	174	0.2%
																									Domestic - User Access - Access Request Form	195	0.2%	Self Service Portal Assistance	162	0.2%
																									Integration Issue	187	0.2%	User Access/Configuration - Final Receip	162	0.2%
																									User Access/Configuration - Analytics an	183	0.2%	FPDS - Task Errors	161	0.2%
																									Email Notifications	183	0.2%	Overseas - User Access - Login Issues	159	0.2%
																									Process Question (General) - Final Recei	181	0.2%	Fiscal Data	153	0.2%
																									User Access/Configuration - Final Receip	178	0.2%	Overseas - Closeout	153	0.2%
																									Pouch Status/Missing Pouch	171	0.2%	Overseas - Configuration - Post/Office	153	0.2%
																									Fiscal Data	161	0.2%	Navigation	150	0.2%
																									Overseas - Closeout	156	0.2%	Overseas - General Information & Policy	147	0.2%
																									Overseas - System Issue	143	0.2%	Add Signature	138	0.1%
																									New User – Account Creation	135	0.2%	New User - Account Creation	138	0.1%
																									Domestic - System Issue	134	0.2%	User Access/Configuration - Loanable Pro	137	0.1%
																									Location Request Form	133	0.1%	User Account Management - mySrvcs Gen	131	0.1%
																									Access to Reports	130	0.1%	Modification	130	0.1%
																									Overseas - Configuration - Post/Office	129	0.1%	Process Question (General) - Loanable Pr	129	0.1%
																									Overseas - User Access - Login Issues	127	0.1%	IT Service Center Referral - Config/Setu	128	0.1%
																									Domestic - Vendor Questions	125	0.1%	Domestic - User Access - Access Request Form	126	0.1%
																									Itinerary	123	0.1%	Integration Issue	124	0.1%
																									Missing or Unlocatable Order - Final Rec	120	0.1%	Missing or Unlocatable Order - Final Rec	123	0.1%
																									Transportation Lite	120	0.1%	Email Notifications	122	0.1%
																									Asset Disposal	118	0.1%	User Access/Configuration - Analytics an	120	0.1%
																									Existing User – Password Reset	117	0.1%	Print Issue	118	0.1%
																									Catalogs - Admininstrative (General Ques	111	0.1%	Domestic - System Issue	116	0.1%
																									Approval Process	111	0.1%	pCards - Transaction Limit Change	111	0.1%
																									User Account - New	106	0.1%	Transportation Lite	109	0.1%
																									Overseas - User Access - Access Request Form	101	0.1%	Blanket Purchase Agreements (BPAs)	109	0.1%
																									Self Service Portal Assistance	100	0.1%	Service Request Access	104	0.1%
																									Location/Office Code - Add	93	0.1%	User Access/Configuration - Transportati	101	0.1%
																									Access Request Form	90	0.1%	Location Request Form	100	0.1%
																									Existing User – Account Unlock	90	0.1%	Pouch Status/Missing Pouch	99	0.1%
																									Overseas - Vendor Questions	89	0.1%	Documents Tab	97	0.1%
																									User Access/Configuration - Loanable Pro	87	0.1%	User Access/Configuration - Motor Vehicl	97	0.1%
																									Domestic - Grantee User - System Navigat	87	0.1%	Access Request Form	96	0.1%
																									Process Question (General) - Motor Vehic	87	0.1%	Approval Process	95	0.1%
																									Process Question (General) - Loanable Pr	86	0.1%	Process Question (General) - Ariba Contr	91	0.1%
																									pCards - Reporting	84	0.1%	Overseas - Payment Portal	90	0.1%
																									Location/Office Code - Update	82	0.1%	Domestic - FIT - Other	89	0.1%
																									Domestic - FIT - Other	81	0.1%	Scanner Software Installation	88	0.1%
																									Domestic - ServiceNow - Funding Package	80	0.1%	Process Question (General) - Transportat	88	0.1%
																									Navigation	80	0.1%	Domestic - Grantee User - System Navigat	87	0.1%
																									Process Question (General) - Ariba Contr	76	0.1%	Process Question (General) - Motor Vehic	87	0.1%
																									Listserv (Add/Update/Remove)	76	0.1%	Overseas - Vendor Questions	87	0.1%
																									Attachment/Document Issue	75	0.1%	Overseas - User Access - Access Request Form	84	0.1%
																									Adding Assets	73	0.1%	Overseas - System Issue	83	0.1%
																									Security	71	0.1%	Domestic - FIT - SAD (GFMS/PMS)	81	0.1%
																									User Access/Configuration - Transportati	68	0.1%	Workflow Process	79	0.1%
																									Domestic - Integration - Grants.gov - Se	66	0.1%	Domestic - Configuration - Bureau/Office	78	0.1%
																									User Account - Update	64	0.1%	COR	78	0.1%
																									Move to Ordered Status	63	0.1%	Service Provider / Post Admin - mySrvcs	75	0.1%
																									User Access/Configuration - Motor Vehicl	63	0.1%	Domestic - Vendor Questions	74	0.1%
																									Add/Update Locations	63	0.1%	Process Question (General) - Status Trac	72	0.1%
																									Accuracy	62	0.1%	Domestic - ServiceNow - Funding Package	71	0.1%
																									Managing Requests	62	0.1%	ILMS Knowledge Center	69	0.1%
																									Domestic - Configuration - Bureau/Office	61	0.1%	FMIS - Maintenance Page	65	0.1%
																									Asset Transfers	61	0.1%	User Access/Configuration - Medical Expe	62	0.1%
																									Referral - IRM/MRA	58	0.1%	Domestic - Integration - Grants.gov - Se	62	0.1%
																									DEAV	57	0.1%	Catalogs - Admininstrative (General Ques	60	0.1%
																									Vendor eForm - Add	56	0.1%	Listserv (Add/Update/Remove)	60	0.1%
																									User Access/Configuration - Medical Expe	52	0.1%	Asset Disposal	59	0.1%
																									New User - Account Creation	52	0.1%	Reporting	59	0.1%
																									Process Question (General) - Medical Exp	52	0.1%	User Account - New	58	0.1%
																									FMIS - Fuel Page	51	0.1%	Process Question (General) - Asset_Manag	57	0.1%
																									Documents Tab	51	0.1%	Process Question (General) - Analytics a	57	0.1%
																									Missing or Unlocatable Order - Status Tr	51	0.1%	Status of Request	56	0.1%
																									Domestic - Training	48	0.1%	User Account - Update	55	0.1%
																									Process Question (General) - Status Trac	48	0.1%	Domestic - Training	54	0.1%
																									Overseas - Post Award Tasks	47	0.1%	Overseas - Awards & Post-Award Tasks - S	54	0.1%
																									Process Question (General) - Transportat	47	0.1%	Traveler Profile Creation/Management	51	0.1%
																									Catalogs - MSR - ELP/HELP/SELP	47	0.1%	pCards - Reporting	50	0.1%
																									Domestic - FIT - SAD (GFMS/PMS)	46	0.1%	User Access/Configuration - Status Track	47	0.0%
																									Process Question (General) - Analytics a	46	0.1%	Location/Office Code - Update	47	0.0%
																									Modifications - Prior Year	46	0.1%	Modifications - Current Year	47	0.0%
																									Add Agency	45	0.1%	Domestic - Email Notifications	47	0.0%
																									ILMS Knowledge Center	45	0.1%	Location/Office Code - Add	47	0.0%
																									Catalog - Item Missing	44	0.0%	Purchase Card Reconciliation - eInvoicin	46	0.0%
																									Procurement Invoice	43	0.0%	User Access/Configuration - Loanable Mob	46	0.0%
																									Lost Customer Request	41	0.0%	Access to Reports	45	0.0%
																									Approval Flow - System Admin	41	0.0%	Process Question (General) - Medical Exp	45	0.0%
																									Domestic - SAMS Award File/Status Tracking	41	0.0%	Move to Ordered Status	44	0.0%
																									Domestic - FIT - Vendor	41	0.0%	FMIS - Fuel Page	44	0.0%
																									Overseas - Awards & Post-Award Tasks - S	39	0.0%	Referral - IRM/MRA	43	0.0%
																									Domestic - RPM and PFF	39	0.0%	Missing or Unlocatable Order - Status Tr	41	0.0%
																									Approval Issues	38	0.0%	NDAA	41	0.0%
																									Approval Flow - Update POC List	37	0.0%	Add/Update Locations	40	0.0%
																									Domestic - Analytics - Data/General Ques	37	0.0%	New Account Request	40	0.0%
																									Catalogs - Expendables Stock	37	0.0%	Itinerary Creation	39	0.0%
																									Single Sign On Setup (SSO)	36	0.0%	Asset Transfers	39	0.0%
																									FMIS - Dispatch Page	35	0.0%	Catalog - Item Missing	38	0.0%
																									MV Worksheet Issue	35	0.0%	Domestic - Closeout Checklist - ServiceN	37	0.0%
																									FMIS - Vehicles Page	35	0.0%	Domestic - SAMS Award File/Status Tracking	36	0.0%
																									Process Question (General) - Ariba S-ILM	35	0.0%	Domestic - Analytics - Data/General Ques	35	0.0%
																									(Pilot) Referral - Mobility Team	34	0.0%	DEAV	35	0.0%
																									COR	34	0.0%	Data File Load	35	0.0%
																									Official Visits Issue	34	0.0%	Domestic - FIT - Vendor	34	0.0%
																									SPEAR	32	0.0%	FMIS - Vehicles Page	33	0.0%
																									New Account Request	32	0.0%	Approval Flow - Update POC List	32	0.0%
																									FMIS - Maintenance Page	32	0.0%	Attachment/Document Issue	32	0.0%
																									Unable to Publish	31	0.0%	Domestic - FIT - Error Correct	32	0.0%
																									IT Service Center Referral - Config/Setu	31	0.0%	Approval Flow - System Admin	31	0.0%
																									Purchase Card Reconciliation - eInvoicin	31	0.0%	Adding Assets	29	0.0%
																									Missing or Unlocatable Asset - Asset Man	31	0.0%	Missing or Unlocatable Asset - Asset Man	29	0.0%
																									Surcharges	30	0.0%	Process Question (General) - Config/Setu	28	0.0%
																									(Pilot) Referral - eCC Team	28	0.0%	Traveler Profile	28	0.0%
																									Vendor - Add	28	0.0%	Vendor - Add	27	0.0%
																									Analytics Portal - Report Subscriptions	27	0.0%	Add Agency	26	0.0%
																									Domestic - Email Notifications	27	0.0%	Voucher Issue	26	0.0%
																									Overseas - Payment Portal	26	0.0%	FMIS - Dispatch Page	25	0.0%
																									Trip Requests	26	0.0%	MV Worksheet Issue	24	0.0%
																									Overseas - Integration	26	0.0%	Single Sign On Setup (SSO)	24	0.0%
																									Process Question (General) - Config/Setu	25	0.0%	Overseas - Post Award Tasks	23	0.0%
																									User Access/Configuration - Loanable Mob	25	0.0%	Referral - Training Team	23	0.0%
																									Annual Review	25	0.0%	Accuracy	23	0.0%
																									Domestic - Enhancement Request	25	0.0%	Trip Requests	23	0.0%
																									Domestic - Grantee User Access - Account	23	0.0%	SPEAR	23	0.0%
																									Vendor eForm - Update	23	0.0%	Catalogs - Expendables Stock	22	0.0%
																									Data File Load	23	0.0%	Unable to Publish	21	0.0%
																									Funding Template	23	0.0%	Procurement Invoice	21	0.0%
																									Submitting a Request	22	0.0%	Surcharges	21	0.0%
																									Domestic - Closeout Checklist - ServiceN	22	0.0%	Annual Review	20	0.0%
																									Overseas - Searches	21	0.0%	Material Stock Requests (MSR)	19	0.0%
																									Domestic - FIT - Error Correct	21	0.0%	Multi-Factor Authentication Issues	19	0.0%
																									Analytics Portal - Fleet	20	0.0%	Analytics Portal - Report Subscriptions	19	0.0%
																									Add New Vehicle Type	20	0.0%	Managing Requests	19	0.0%
																									User Access/Configuration - Status Track	20	0.0%	Checklist	19	0.0%
																									Domestic - Analytics - New Report	20	0.0%	CMMS	19	0.0%
																									Currency Issues	20	0.0%	DVAR Issue	18	0.0%
																									Route Changes	20	0.0%	Funding Template	18	0.0%
																									Material Stock Requests (MSR)	19	0.0%	Referral - Mobility Team - Asset_Managem	17	0.0%
																									Disposal Issue	18	0.0%	Generating Documents	17	0.0%
																									Domestic - Searches	17	0.0%	Process Question (General) - Ariba S-ILM	17	0.0%
																									Referral - Training Team	17	0.0%	Analytics Portal - Fleet	17	0.0%
																									Overseas - Analytics - Data/General Ques	17	0.0%	Overseas - Searches	16	0.0%
																									Modification	16	0.0%	Currency Issues	16	0.0%
																									Analytics Portal - Procure-to-Pay	16	0.0%	Access/Missing Links	16	0.0%
																									Survey	16	0.0%	Disposal Issue	16	0.0%
																									Access/Missing Links	16	0.0%	Domestic - Enhancement Request	16	0.0%
																									Domestic - FIT - Payment	16	0.0%	(Pilot) Referral - Mobility Team	15	0.0%
																									Voucher Issue	15	0.0%	Missing Order	15	0.0%
																									Referral - eFiling Policy/Compliance	15	0.0%	Catalogs - MSR - ELP/HELP/SELP	15	0.0%
																									Missing Order	15	0.0%	Analytics Portal - Procure-to-Pay	15	0.0%
																									Generating Documents	14	0.0%	Official Visits Issue	14	0.0%
																									Assignment Change - Expedite / Status Request	14	0.0%	Multiple Order Invoice Submission Page	12	0.0%
																									Traveler Profile	13	0.0%	Overseas - User Access - Single Sign On	12	0.0%
																									Analytics Portal - Expendables	13	0.0%	Referral - PM Desk Officer	12	0.0%
																									Non-Procurement Invoice	13	0.0%	Domestic - FIT - Payment	12	0.0%
																									Overseas - User Access - Single Sign On	13	0.0%	Modifications - Prior Year	12	0.0%
																									Catalogs - FSSI	12	0.0%	Lost Customer Request	12	0.0%
																									Access Request Form - SILMS Referral	12	0.0%	Domestic - Analytics - New Report	11	0.0%
																									Multiple Order Invoice Submission Page	11	0.0%	Security	11	0.0%
																									Analytics Portal - Property	11	0.0%	Non-Procurement Invoice	11	0.0%
																									Shipment Updates	11	0.0%	Survey	11	0.0%
																									PMM	11	0.0%	Overseas - Integration	10	0.0%
																									Overseas - Analytics - Modify Report	11	0.0%	Itinerary Workflow	10	0.0%
																									Contract eFiling	10	0.0%	Post Settings Configuration	10	0.0%
																									Mobile	10	0.0%	Approval Issues	10	0.0%
																									Overseas - Email Notifications	10	0.0%	Clauses - Add/Update	10	0.0%
																									Invoices/Tags	10	0.0%	Analytics Portal - Property	10	0.0%
																									Referral - CGFS	10	0.0%	Vendor Payment	9	0.0%
																									CMMS	10	0.0%	Service Provider Portal Navigation	9	0.0%
																									Online/Offline Receiving	10	0.0%	Overseas - Analytics - Data/General Ques	9	0.0%
																									Shipping Documents	10	0.0%	Add New Vehicle Type	8	0.0%
																									Referral - DPM Answer Person	9	0.0%	FMIS - Employees Page	8	0.0%
																									Clauses - Add/Update	8	0.0%	Route Changes	8	0.0%
																									Referral - Mobility Team	8	0.0%	Submitting a Request	8	0.0%
																									No Active Approver	8	0.0%	Post Administration	8	0.0%
																									Domestic - Analytics - Dashboard	8	0.0%	Picking & Delivery - Missing Item	8	0.0%
																									Domestic - Analytics - Modify Report	8	0.0%	Overseas - Training	7	0.0%
																									Post Administration	8	0.0%	Invoices/Tags	7	0.0%
																									Catalogs - Furniture	8	0.0%	Contract eFiling	7	0.0%
																									Order Management - Not Processing	7	0.0%	Online/Offline Receiving	7	0.0%
																									WebILMS & Mobile Trip Request	7	0.0%	Modifications	7	0.0%
																									Missing Line Items	7	0.0%	Order Management - Not Processing	7	0.0%
																									Referral - Deployment Team	7	0.0%	Domestic - Searches	7	0.0%
																									VAT	6	0.0%	Shipment Updates	7	0.0%
																									Process Question (General) - Loanable Mo	6	0.0%	Shipping Documents	7	0.0%
																									Overseas - Enhancement Request	6	0.0%	Mobile	7	0.0%
																									Checklist	6	0.0%	PMM	6	0.0%
																									Vendor Payment	6	0.0%	Overseas - FIT - Other	6	0.0%
																									Item Missing	6	0.0%	Domestic - FIT - FADR	6	0.0%
																									Overseas - Training	5	0.0%	Referral - CGFS	6	0.0%
																									Administrative Setup	5	0.0%	Inspection Issue	6	0.0%
																									User Access/Configuration - Medical Mobi	5	0.0%	Access Request Form - SILMS Referral	5	0.0%
																									Overseas - Analytics - New Report	5	0.0%	Catalog - Missing Images	5	0.0%
																									Overseas - Analytics - Dashboard	5	0.0%	Domestic - Configuration - User Proxy Ac	5	0.0%
																									Printing	5	0.0%	Referral - Training Team - Asset Managem	5	0.0%
																									Referral - Analytics Team	5	0.0%	Approvals / Notifications - Official Vis	5	0.0%
																									User Access/Configuration - Asset_Manage	5	0.0%	Account Management	5	0.0%
																									Dispatch Date	5	0.0%	Delete PE ID/TA	4	0.0%
																									Personnel	5	0.0%	Process Question (General) - Loanable Mo	4	0.0%
																									Catalog - Missing Images	4	0.0%	Domestic - Analytics - Modify Report	4	0.0%
																									Replenishment	4	0.0%	Referral - Mobility Team	4	0.0%
																									Analytics Portal - Shipping	4	0.0%	Item Missing	4	0.0%
																									GFSS Referral	4	0.0%	Referral - OPE	4	0.0%
																									SPE	4	0.0%	Referral - DPM Answer Person	4	0.0%
																									Domestic - Configuration - User Proxy Ac	4	0.0%	Enhancement Request - Analytics and Repo	4	0.0%
																									Referral - Training Team - Analytics and	4	0.0%	Referral - eFiling Policy/Compliance	4	0.0%
																									Referral - OPE	4	0.0%	Domestic - Grantee User Access - Account	4	0.0%
																									Vendor - Update	4	0.0%	Missing Line Items	4	0.0%
																									Ariba – Item/Order Issue	4	0.0%	GFSS Referral	3	0.0%
																									XenMobile	4	0.0%	VAT	3	0.0%
																									Integration Issue - Attachments	4	0.0%	Administrative Setup	3	0.0%
																									Domestic - Slow Performance	4	0.0%	SPE	3	0.0%
																									Policy/Compliance Question	4	0.0%	New Users	3	0.0%
																									New Users	3	0.0%	Overseas - Analytics - Dashboard	3	0.0%
																									Referral - Training Team - Asset Managem	3	0.0%	Referral - AQMOPS	3	0.0%
																									Enhancement Request - Analytics and Repo	3	0.0%	Overseas - Enhancement Request	3	0.0%
																									Help & Support Page Questions - Portal S	3	0.0%	Referral - Fleet Support Team	3	0.0%
																									Modifications	3	0.0%	Catalogs - FSSI Waiver Request	3	0.0%
																									Updating an Article	3	0.0%	Referral - Fleet Support Team - Motor Ve	3	0.0%
																									New Vendor Form Referral	3	0.0%	Ariba – Item/Order Issue	3	0.0%
																									Referral - PM Desk Officer	3	0.0%	Domestic - Slow Performance	3	0.0%
																									Adding a New Article	3	0.0%	Personnel	3	0.0%
																									Inspection Issue	3	0.0%	Catalogs - Furniture	3	0.0%
																									Duplicate PI IDs	3	0.0%	Slow Performance - Analytics and Reporti	2	0.0%
																									Ariba – User Access/Config	3	0.0%	Order Forms	2	0.0%
																									Overseas - Slow Performance	3	0.0%	Analytics Portal - Expendables	2	0.0%
																									pCards - FPDS Integration	3	0.0%	Integration Issue - Attachments	2	0.0%
																									Enhancement Request - Knowledge Manageme	3	0.0%	Printing	2	0.0%
																									Missing Links	3	0.0%	User Access/Configuration - Medical Mobi	2	0.0%
																									Recurring Obligation Document	2	0.0%	No Active Approver	2	0.0%
																									Order Forms	2	0.0%	Inter-Unit Transfer	2	0.0%
																									CRP Receipt Loader	2	0.0%	Vouchers	2	0.0%
																									FMIS - Employees Page	2	0.0%	Missing Links	2	0.0%
																									Deleting an Article	2	0.0%	Vehicle Management	2	0.0%
																									Referral - Fleet Support Team	2	0.0%	Referral - Analytics Team	2	0.0%
																									Referral - Training Team - Ariba Contrac	2	0.0%	Updating an Article	2	0.0%
																									App - Driver	2	0.0%	Help & Support Page Questions - Portal S	2	0.0%
																									Vouchers	2	0.0%	Ariba – User Access/Config	2	0.0%
																									Enhancement Request - Medical Expendable	2	0.0%	New Requisition Process	2	0.0%
																									App - Procurement	2	0.0%	Service Provider	2	0.0%
																									Reports/Searches - Asset Management S-IL	2	0.0%	Catalogs - FSSI	2	0.0%
																									Picking & Delivery - Missing Item	2	0.0%	Overseas - Analytics - New Report	2	0.0%
																									Vendor Request Form - Expedite	1	0.0%	Adding a New Article	1	0.0%
																									FMIS - Scheduler	1	0.0%	Analytics Portal - Shipping	1	0.0%
																									FPDS Integration	1	0.0%	Referral - Deployment Team	1	0.0%
																									Referral - Mobility Team - Expendables M	1	0.0%	Appointment Scheduling	1	0.0%
																									Delete PE ID/TA	1	0.0%	Dispatch Date	1	0.0%
																									New/Update Ariba Only Vendor	1	0.0%	Duplicate PI IDs	1	0.0%
																									pCards	1	0.0%	CRP Receipt Loader	1	0.0%
																									Referral - Mobility Team - Loanable Mobi	1	0.0%	Domestic - Analytics - Dashboard	1	0.0%
																									DA Referral	1	0.0%	Referral - Training Team - Loanable Prop	1	0.0%
																									Referral - Training Team - Medical Expen	1	0.0%	Catalogs - Drexel	1	0.0%
																									Inter-Unit Transfer	1	0.0%	FPDS Integration	1	0.0%
																									Referral - Training Team - Motor Vehicle	1	0.0%	Domestic - FIT - Novation	1	0.0%
																									App - Loanable Property	1	0.0%	WebILMS & Mobile Trip Request	1	0.0%
																									Referral - Voucher Team	1	0.0%	Reset Account	1	0.0%
																									Vendor Request Form - How to Complete/Su	1	0.0%	Referral - Training Team - Ariba Contrac	1	0.0%
																									Move Requisition	1	0.0%	FMIS - Scheduler	1	0.0%
																									Picking & Delivery - Cancelled Item	1	0.0%	Enhancement Request - Knowledge Manageme	1	0.0%
																									Location Request Form - Expedite / Status Request	1	0.0%	Room List / Room Build	1	0.0%
																									Catalogs - Drexel	1	0.0%	Recurring Obligation Document	1	0.0%
																									Referral - Fleet Support Team - Motor Ve	1	0.0%	Overseas - Email Notifications	1	0.0%
																									Classified Pouch Dashboard	1	0.0%	Travel & Reports	1	0.0%
																									Funding	1	0.0%	Picking & Delivery - Cancelled Item	1	0.0%
																									Grand Total	88928		Referral - Training Team - Status Tracki	1	0.0%
																												DA Referral	1	0.0%
																												pCards - FPDS Integration	1	0.0%
																												Overseas - Slow Performance	1	0.0%
																												Replenishment	1	0.0%
																												Policy/Compliance Question	1	0.0%
																												Referral - Mobility Team - Loanable Mobi	1	0.0%
																												Overseas - Analytics - Modify Report	1	0.0%
																												Move Requisition	1	0.0%
																												Grand Total	94473	100.0%

Tab 2 (Product Management)

Comments:
Incidents are escalated from CSD to Tier III functional support staff, who use extensive knowledge to prioritize and track low complexity issues. Medium and higher issues are assessed during weekly developer calls where initial requirements are analyzed by developers. Level of effort is validated by the functional team and any high or greater incidents are brought to client management for prioritization.
The technical infrastructure encompasses over 260 servers, 60 databases, and 10 environments (two environments are Production; 8 are lower environments).
In 2019, Release Management supported 46 releases.
In 2020, Release Management supported 53 releases. (This includes PS Upgrade as 1 release)
Complexity Descriptions:
Low – Low complexity incident that requires limited stakeholder involvement and can be addressed by the Tier III functional team via script, permission update or routine configuration change. Should not require formalized testing due to routine nature of the change. Does not require a release.
Medium – Medium complexity incident that can be resolved with a monthly or quarterly release. Involves less than 10 hours of total development time and a limited number of test scenarios.
High – Should be able to be fit in a typical quarterly release cycle. Typically involves between 10-80 hours of development and unit testing.
Very High – Complex project that will not be able to be accommodated in a normal release cycle. Likely involves multiple stakeholders that are needed to refine scope and formalize a project plan. Many of these requests are spun out into a separate project rather than being addressed by the production support team.
Current Backlog by Urgency (as of 1/15/2021)
Urgency	Ariba	Cross Functional
Low	17	39
Medium	44	33
High	71	11
Total	132	83

Current Backlog by Complexity (as of 1/15/2021)
Complexity	Ariba	Cross Functional
Low	26	42
Medium	43	25
High	37	16
Very High	26	0
Total	132	83

Tier 3 Incidents by Month
Month	Ariba	Cross-Functional	Tech Arc	Total
Jan-19	435	339	47	821
Feb-19	372	260	98	730
Mar-19	326	242	61	629
Apr-19	204	292	61	557
May-19	210	296	35	541
Jun-19	128	281	61	470
Jul-19	148	296	48	492
Aug-19	165	266	52	483
Sep-19	201	312	61	574
Oct-19	93	280	37	410
Nov-19	104	184	34	322
Dec-19	110	210	34	354
Jan-20	68	310	47	425
Feb-20	63	277	47	387
Mar-20	74	248	55	377
Apr-20	61	155	49	265
May-20	62	155	56	273
Jun-20	73	175	32	280
Jul-20	54	166	24	244
Aug-20	102	210	60	372
Sep-20	102	211	49	362
Oct-20	57	246	39	342
Nov-20	59	238	35	332
Dec-20	67	214	33	314
Total	3338	5863	1155	10356

Tab 3 (Data Mgmt-Analytics)

ILMS maintains over 375 data dashboards for its customers and users. 1 data dashboard represents a single dashboard page containing relevent metrics and graphs. Active dashboards are published dashboards in use by customers/users. Planned dashboards are either backlogged or in development. Legacy dashboards are no longer in use by customers/users and are archived and available for use if required again.

Type	Functional Area	Product Name	Active Count	Planned Count	Legacy Count
Number of dashboards by functional area - 49			49	6	14
Dashboard	Property	12	10	2	0
Dashboard	Property	1. Property Insights – Composition (3)	3
Dashboard	Property	2. Property Insights – GSO Compliance (3)	3
Dashboard	Property	3. Property Insights – Phase II (2)		2
Dashboard	Property	4. INL Asset Summary (2)	2
Dashboard	Property	5. INL Data Trends & Action Items (2)	2
Dashboard	Expendables	2	2	0	0
Dashboard	Expendables	1. Expendables Dashboard	1
Dashboard	Expendables	2. Medical Expendables Dashboard	1
Dashboard	Procure-to-Pay	6	3	2	1
Dashboard	Procure-to-Pay	1. eInvoicing Dashboard - Pending Action	1
Dashboard	Procure-to-Pay	2. eInvoicing Dashboard - Fully Processed	1
Dashboard	Procure-to-Pay	3. eInvoicing Dashboard - Workload Management	1
Dashboard	Procure-to-Pay	4. Procurement Insights – (2 planned)		2
Dashboard	Procure-to-Pay	5. Contracting Dashboard			1
Dashboard	Fleet	21	21	0	0
Dashboard	Fleet	1. FI – Composition (3) + NLG	3
Dashboard	Fleet	2. FI – Acquisitions (3) + NLG	3
Dashboard	Fleet	3. FI – Disposals (3) + NLG	3
Dashboard	Fleet	4. FI – Cost (3) + NLG	3
Dashboard	Fleet	5. FI – Utilization (3) + NLG	3
Dashboard	Fleet	6. FI – Maintenance (3) + NLG	3
Dashboard	Fleet	7. FI – Safety and Satisfaction (3) + NLG	3
Dashboard	OPS/Shipping	1	1
Dashboard	OPS/Shipping	1. Shipping Dashboard	1
Dashboard	SAMS	1	1
Dashboard	SAMS	1. Federal Assistance Dashboard	1
Dashboard	Pouch & Mail	18	3	2	13
Dashboard	Pouch & Mail	1. DPM Executive Summary	1
Dashboard	Pouch & Mail	2. DPM Transit Analysis	1
Dashboard	Pouch & Mail	3. DPM Post Health	1	1
Dashboard	Pouch & Mail	4. DPO Transit (planned)		1
Dashboard	Pouch & Mail	5. DPO Scorecard (planned)
Dashboard	Pouch & Mail	6. DPO Reporting: Post Progress Report			1
Dashboard	Pouch & Mail	7. DPO Reporting: Prograde GBS Receptacles			1
Dashboard	Pouch & Mail	8. DPO Reporting: Retrograde ILMS Receptacles			1
Dashboard	Pouch & Mail	9. DPO Reporting: Prograde Cost and Weight			1
Dashboard	Pouch & Mail	10. DPO Reporting: Retrograde Cost and Weight			1
Dashboard	Pouch & Mail	11. DPO Reporting: Gateway to Overseas Transit Time			1
Dashboard	Pouch & Mail	12. DPO Reporting: Prograde Extra Services Piece Count			1
Dashboard	Pouch & Mail	13. DPM Dashboard Transit Time			1
Dashboard	Pouch & Mail	14. DPM Dashboard Cost & Weight			1
Dashboard	Pouch & Mail	15. DPM Dashboard Global			1
Dashboard	Pouch & Mail	16. DPM Dashboard Post Report Card			1
Dashboard	Pouch & Mail	17. DPM Dashboard Carrier Report Card			1
Dashboard	Pouch & Mail	18. DPM Dashboard Class Performance			1
Dashboard	DS	8	8	0	0
Dashboard	DS	1. DSPS Splash Page	1
Dashboard	DS	2. DSPS - Average Performance Summary	1
Dashboard	DS	3. DSPS - Funding	1
Dashboard	DS	4. DSPS - Personnel	1
Dashboard	DS	5. DSPS - Risks	1
Dashboard	DS	6. DSPS - Issues and Challenges	1
Dashboard	DS	7. DSPS – Bureau Level Measures (FBS)	1
Dashboard	DS	8. MCESG WMS Dashboard	1
Number of reports by functional area - 304			270	7	27
Reports	Property	75	72	3	0
Reports	Property	1. Aging Assets in the Warehouse	1
Reports	Property	2. Last Scan	1
Reports	Property	3. FAP Asset Profile	1
Reports	Property	4. Residential Asset Replacement Plan	1
Reports	Property	5. Misclassified FAP	1
Reports	Property	6. Standard Furnishing Profile	1
Reports	Property	7. Domestic Property Management	1
Reports	Property	8. Property Insights Drilldowns (58)	58
Reports	Property	9. PM Book	1
Reports	Property	10. DF – Cost Adjustments	1
Reports	Property	11. DF – Disposals	1
Reports	Property	12. DF – Scans	1
Reports	Property	13. DF – Tags	1
Reports	Property	14. DF – Locations	1
Reports	Property	15. DF – Final Receipt	1
Reports	Property	16. Hyper – DS132 Approval		1
Reports	Property	17. Hyper – AIM (2)		2
Reports	Expendables	3	3	0	0
Reports	Expendables	1. Months of Supply	1
Reports	Expendables	2. Facilities Maintenance Inventory	1
Reports	Expendables	3. Health Unit Digest	1
Reports	Procure-to-Pay	19	19	0	0
Reports	Procure-to-Pay	1. Open PR Summary (+1 Drilldown)	2
Reports	Procure-to-Pay	2. Processed PR Summary (+2 Drilldowns)	3
Reports	Procure-to-Pay	3. Pending Procurement Receipts	1
Reports	Procure-to-Pay	4. Overseas Procurement Spend	1
Reports	Procure-to-Pay	5. Do Not Integrate (DNI)	1
Reports	Procure-to-Pay	6. NDAA	1
Reports	Procure-to-Pay	7. DF Procurement	1
Reports	Procure-to-Pay	8. Procurement IT Report	1
Reports	Procure-to-Pay	9. P2P - PCR Charges	1
Reports	Procure-to-Pay	10. P2P - FAP Ordered vs. Received	1
Reports	Procure-to-Pay	11. P2P - Generator Fuel Consumption	1
Reports	Procure-to-Pay	12. P2P - Post Process Efficiency	1
Reports	Procure-to-Pay	13. P2P - eFiling	1
Reports	Procure-to-Pay	14. eInvoicing Drilldowns (3)	3
Reports	Fleet	100	96	4	0
Reports	Fleet	1. Vehicle Utilization	1
Reports	Fleet	2. Fleet Efficiency Report	1
Reports	Fleet	3. ICASS Motorpool Workload Count	1
Reports	Fleet	4. VAM/MVS Compliance	1
Reports	Fleet	5. Vehicle Acquisition Pipeline	1
Reports	Fleet	6. MV Vehicle Request Report	1
Reports	Fleet	7. Fleet Insights Drilldowns (90)	90
Reports	Fleet	8. Hyper – MV Approvals (4)		4
Reports	Ops/Shipping	5	5	0	0
Reports	Ops/Shipping	1. Worldwide Frustrated Receipts	1
Reports	Ops/Shipping	2. Transit Time for Personal Effects by Destination	1
Reports	Ops/Shipping	3. Transit Time for Personal Effects by Geographic Bureau	1
Reports	Ops/Shipping	4. Transit Time for Supplies by Destination	1
Reports	Ops/Shipping	5. Transit Time for Supplies by Geographic Bureau	1
Reports	SAMS	21	21	0	0
Reports	SAMS	1. Award Level	1
Reports	SAMS	2. Award Level with Financials	1
Reports	SAMS	3. Award Level Grouped & Summarized	1
Reports	SAMS	4. Award Action Level	1
Reports	SAMS	5. Award Action Level with Financials	1
Reports	SAMS	6. Recipient Organization	1
Reports	SAMS	7. FY Awards by Office – OCR Tasker	1
Reports	SAMS	8. Awards to Country	1
Reports	SAMS	9. CFDA Report	1
Reports	SAMS	10. Closeout Report	1
Reports	SAMS	11. OCR Tasker by Office	1
Reports	SAMS	12. Solicitations Closing Report 2.0	1
Reports	SAMS	13. Awards to Cities/States	1
Reports	SAMS	14. Awards with GO and GOR	1
Reports	SAMS	15. Closeout Action Amounts	1
Reports	SAMS	16. Grants List	1
Reports	SAMS	17. Proposals by solicitations	1
Reports	SAMS	18. Top Ten Funded Organizations	1
Reports	SAMS	19. Indicator Report	1
Reports	SAMS	20. Disaggregate Report	1
Reports	SAMS	21. Progress Report	1
Reports	Pouch & Mail	27	0	0	27
Reports	Pouch & Mail	1. Cargo Cost (Monthly)			1
Reports	Pouch & Mail	2. Carrier Cost Avoidance (Monthly)			1
Reports	Pouch & Mail	3. Cost per KG Shipped (Monthly)			1
Reports	Pouch & Mail	4. Classified Pieces Shipped (Monthly)			1
Reports	Pouch & Mail	5. Classified Pieces Received (Monthly)			1
Reports	Pouch & Mail	6. Customer Satisfaction (Monthly)			1
Reports	Pouch & Mail	7. Perfect Order Fulfillment (Monthly)			1
Reports	Pouch & Mail	8. Monthly Pouches Received			1
Reports	Pouch & Mail	9. Monthly Pouches Shipped			1
Reports	Pouch & Mail	10. Total Weight Received (Monthly)			1
Reports	Pouch & Mail	11. Total Weight Shipped(Monthly)			1
Reports	Pouch & Mail	12. Unclassified Item Cycle Transit Time (Monthly)			1
Reports	Pouch & Mail	13. Web Hits (Monthly)			1
Reports	Pouch & Mail	14. Cargo Cost (Quarterly)			1
Reports	Pouch & Mail	15. Carrier Cost Avoidance (Quarterly)			1
Reports	Pouch & Mail	16. Cost per KG Shipped (Quarterly)			1
Reports	Pouch & Mail	17. Classified Pieces Shipped (Quarterly)			1
Reports	Pouch & Mail	18. Classified Pieces Received (Quarterly)			1
Reports	Pouch & Mail	19. Customer Satisfaction (Quarterly)			1
Reports	Pouch & Mail	20. Perfect Order Fulfillment (Quarterly)			1
Reports	Pouch & Mail	21. Quarterly Pouches Received			1
Reports	Pouch & Mail	22. Quarterly Pouches Shipped			1
Reports	Pouch & Mail	23. Total Weight Received (Quarterly)			1
Reports	Pouch & Mail	24. Total Weight Shipped (Quarterly)			1
Reports	Pouch & Mail	25. Unclassified Item Cycle Transit Time (Quarterly)			1
Reports	Pouch & Mail	26. Web Hits (Quarterly)			1
Reports	Pouch & Mail	27. Carrier Performance (Quarterly)			1
Reports	DS	54	54	0	0
Reports	DS	1. DSPS Drilldowns from Dashboard (21)	21
Reports	DS	2. MCESG WMS Dashboard (+33 Drilldowns)	33
Number of subscriptions by functional area - 24			24	0	0
Subscriptions	Property	7	7	0	0
Subscriptions	Property	1. Aging Assets in the Warehouse	1
Subscriptions	Property	2. Last Scan	1
Subscriptions	Property	3. Residential Asset Replacement Plan	1
Subscriptions	Property	4. Misclassified FAP	1
Subscriptions	Property	5. Property Digest	1
Subscriptions	Property	6. Locations Not Scanned in 4 years	1
Subscriptions	Property	7. Non-Office furniture moved to the OFF_FURNIT location	1
Subscriptions	Expendables	4	4	0	0
Subscriptions	Expendables	1. Expendables Digest	1
Subscriptions	Expendables	2. Maintenance and Repair Digest	1
Subscriptions	Expendables	3. Health Unit Digest	1
Subscriptions	Expendables	4. Months of Supply	1
Subscriptions	Procure-to-Pay	6	6	0	0
Subscriptions	Procure-to-Pay	1. Procurement Digest	1
Subscriptions	Procure-to-Pay	2. Open FPDS Tasks	1
Subscriptions	Procure-to-Pay	3. Open PR Summary	1
Subscriptions	Procure-to-Pay	4. Pending Procurement Receipts	1
Subscriptions	Procure-to-Pay	5. Overseas Procurement Spend	1
Subscriptions	Procure-to-Pay	6. Rejected PCard Transactions in the previous statement	1
Subscriptions	Fleet	5	5	0	0
Subscriptions	Fleet	1. Fleet Digest (3 Drilldowns)	4
Subscriptions	Fleet	2. Fleet Efficiency Report	1
Subscriptions	Ops/Shipping	1	1	1	1
Subscriptions	Ops/Shipping	1. Shipping Digest	1
Subscriptions	SAMS	0	0	0	0
Subscriptions	Pouch & Mail	0	0	0	0
Subscriptions	DS	0	0	0	0
Subscriptions	Management	1	1	0	0
Subscriptions	Management	1. Management Digest	1

Tab 4 (Config-Release Mgmt)

ILMS System Migrations - 2019 - 2020
Team	Environment	CY19 Migrations	CY20 Migrations	Notes
Ariba	DEV	200+	160+	Includes migration of developer sandboxes to shared Dev environment
Ariba	TST	155	123
Ariba	STG	155	123	Includes both “Connected STG” and “Standalone STG”
Ariba	TRN	65	49
Ariba	PRD	65	49
myGrants	TST	5 major	5 major
		28 ASAP	28 ASAP
myGrants	TRN	5 major	5 major
		28 ASAP	28 ASAP
myGrants	PRD	5 major	5 major
		28 ASAP	28 ASAP
Peoplesoft	DEV	957	2,057	Baseline environment where development begins
Peoplesoft	TST	957	2,057
Peoplesoft	STG	500	800	Approximate based on average migrations to STG per CR
Peoplesoft	TRN	246	382
Peoplesoft	PRD	246	382
.NET Portal	DEV	15	30	Baseline environment where development begins
.NET Portal	TST	15	30	Approximate
.NET Portal	STG	10	20	Approximate
.NET Portal	TRN	7	14
.NET Portal	PRD	7	14
MyServices	Test	9 major	10 major
		40 O&M	21 O&M
Myservices	Innovate	9 major	10 major
		40 O&M	21 O&M
MyServices	Train	9 major	10 major
		40 O&M	21 O&M
MyServices	Production	9 major	10 major
		40 O&M	21 O&M
PMARS	DEV	104	104	2/week
PMARS	STG	30	30
PMARS	TRN	4	4	1 per release
PMARS	PRD	4	4
Analytics	TST	300	360	Estimated, includes MSTR and Hana per package
Analytics	STG	500	500	Estimated, includes MSTR and Hana per package

Analytics	TRN	0	0	No Analytics Training Instance, plan to set up later in CY21
Analytics	PRD	75	115	Estimated, includes MSTR and Hana per package. Includes subscription scripts and external data loads such as SHEM, myServices, FAP, DSPS
Mobile	DEV	200	400	See below
Mobile	TST	200	400	See below
Mobile	STG	200	400	See below
Mobile	PRD	24	24	See below

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File details come from the government source that posted it. Updated Jun 16, 2026.