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Attachment 1 - Performance Requirement Summary (PRS) The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance thresholds provided below describe the minimum acceptable levels of service required for each requirement.
| PRS # |
| Performance Objective |
| Performance Standard |
| Acceptable Quality Level (AQL) |
| Workload Indicator(s)/Lot Size |
| Method of Surveillance |
| Consequence |
| 01-A |
| Annex A:2.1.9.1 - Key Personnel |
| A. The contractor has KO approved Key Personnel on staff. |
| 100% |
| Monthly |
| 100% Inspection |
| Failure will result in a CDR. Reduce monthly invoice CLIN X001 by the amount of the Key Personnel salary, for any invoice period where the KTR has a position vacancy. Results will be reported in CPARS. |
| 02-A |
| Annex A: 2.1.12 - Data Rights |
| A. provide data/information associated with any and all parts of the contracted services. Work status questions for service orders are answered no later than close of business on the workday following the day of request. |
| No more than one (1) Customer Complaint per month |
| Monthly |
| Customer Complaint |
| Failure will result in a CDR. Results will be reported in CPARS. |
| 03-A |
| Annex A; 2.2.2 - Service Order (SO) |
| A. Emergency service orders require response within 30 minutes and completion within 4 hours. |
| 95% |
| Monthly |
| Random Sampling |
| Failure will result in a CDR. 5% of the monthly invoiced amount for CLIN X002. Results will be reported in CPARS. |
| 03-B |
| Annex A; 2.2.2 - Service Order (SO) |
| B. Urgent service orders require response within 2 calendar days and completion within 7 calendar days. |
| 95% |
| Monthly |
| Random Sampling |
| Failure will result in a CDR. 5% of the monthly invoiced amount for CLIN X003. Results will be reported in CPARS. |
| 03-C |
| Annex A; 2.2.2 - Service Order (SO) |
| C. Routine service orders require response within 20 calander days or date indicated and completion within 30 calendar days or date required. |
| 95% |
| Monthly |
| Random Sampling |
| Failure will result in a CDR. 5% of the monthly invoiced amount for CLIN X004. Results will be reported in CPARS. |
| 03-D |
| Annex A; 2.2.2 - Service Order (SO) |
| D. Complete work with no more than one valid callback per month. |
| No more than one (1) Customer Complaint per month |
| Monthly |
| Random Sampling or Customer Complaint |
| Failure will result in a CDR. Results will be reported in CPARS. |
| 04-A |
| Annex A: 2.2.3 -Scheduling, Coordination, Tracking and Reporting |
| A. The contractor shall schedule, coordinate and inform facility managers of any work and prearrange and coordinate with the requestor for access to facilities. |
| No more than one (1) Customer Complaint per month |
| Monthly |
| Customer Complaint |
| Failure will result in a CDR. Results will be reported in CPARS. |
| 05-A |
| Annex A: 2.2.4 - Close out Completed Work |
| A. All completed service orders are backed-up, documentation is complete, accurate, and submitted within two work days. |
| No more than one (1) Customer Complaints per month |
| Monthly |
| Customer Complaint |
| Failure will result in a CDR. Results will be reported in CPARS. |
| 06-A |
| Annex A: 2.17.2 -Certifications, Licensure, and Special Qualifications |
| A. All employees are licensed and/or qualified as required. |
| 100% |
| Annually or for New Employees |
| 100% Inspection |
| Failure will result in a CDR. Results will be reported in CPARS. |
| 07-A |
| Annex A, 3.1.2.1 - Quality Control Files |
| A. Provide the COR a monthly schedule of planned quality control inspections, no later than COB 5 business days prior to the beginning of each month. |
| 100% |
| Monthly |
| 100% Inspection |
| Failure will result in a CDR. Results will be reported in CPARS. |
| 07-B |
| Annex A, 3.1.2.1 - Quality Control Files |
| Provide the COR a monthly summary of the Non-conformances recorded in the QC inspection report later than no later than fifth business day of the new month. |
| 100% |
| Monthly |
| 100% Inspection |
| Failure will result in a CDR. Results will be reported in CPARS. |
| 08-A |
| Annex A: 2.8.2.2.1 - Wood Packaging Material Custodian (WPM) |
| A. WPM custodian is certified. Provide the COR certification for the Wood Packing Material custodian annually or for new employees by the fifth day of the new month. |
| 100% |
| Annually or for New Employees |
| 100% Inspection |
| Failure will result in a CDR. 1% of total monthly invoiced amount for CLIN X001 until compliance is met. Failure will result in a CDR and reported in CPARS. |
| 09-A |
| Annex H; 2.2, Annex I: 2.4 - Structural Repair |
| A. All structural-in-nature work shall comply with the PWS. All work shall incorporate structural components for its intended use and purpose and be plumb, level and surfaces finished. |
| 95% |
| Monthly |
| Random Sampling |
| Failure will result in a CDR. 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 10-A |
| Annex H: 2.6 -Packing and Crating |
| A. All packing and crating work shall comply with the PWS. Construct, crate, block, brace, and tie-down material and equipment within requestor’s timeframe. |
| Zero (0) Customer Complaints per month |
| Monthly |
| Customer Complaint |
| Failure will result in a CDR. Results will be reported in CPARS |
| 10-B |
| Annex H: 2.6 -Packing and Crating |
| B. Fabrication of sufficient strength and construction to prevent damage to item being packed/crated or blocked. |
| Zero (0) Customer Complaints per month |
| Monthly |
| Customer Complaint |
| Failure will result in a CDR. Results will be reported in CPARS |
| 11-A |
| Annex H: 2.7, Annex I: 2.8, Annex J: 2.5 - Signs |
| A. All traffic and informational signs are repaired and installed IAW the Fort McCoy Installation Design Guide, Sign Policy and other regulatory requirements. |
| 95% |
| Monthly |
| Random Sample |
| Failure will result in a CDR. 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 12-A |
| Annex H: 2.8, Annex I: 2.9 - Appliances, Commercial and Residential Equipment |
| A. All work involving equipment shall comply with the PWS. All equipment shall be repaired to function properly for its intended use and capacity. |
| 95% |
| Monthly |
| Random Sample |
| Failure will result in a CDR. 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 13-A |
| Annex H: 2.9, Annex I: 2.10, Annex J: 2.6 - Plumbing and Pipe Fitting |
| A. All plumbing and pipe fitting work shall comply with the PWS. All interior and exterior plumbing shall be installed to UPC standards. All piping repairs are made with compatible materials. Dissimilar piping metals shall be isolated |
| 95% |
| Monthly |
| Random Sample |
| 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 14-A |
| Annex H: 2.10, Annex I: 2.11, Annex J: 2.7 -Equipment Controls and Alarm Systems |
| A. All equipment and system repairs shall comply with the PWS. All components shall be installed properly. All component functions shall be programmed and set-up for their intended operation. Alarm system components shall be functionally tested to include detection devices and alarm sending devices. All alarm panel message & indicator lighting shall be functional. |
| 95% |
| Monthly |
| Random Sample |
| Failure will result in a CDR. 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 15-A |
| Annex H: 2.11, Annex I: 2.12 - Heating Distribution Systems |
| A. All heating equipment boiler, forced air furnaces, geothermal systems, and LP gas equipment maintenance and repair work shall comply with the PWS. All heating equipment shall function properly at its rated capacity. All gas burners shall be set properly and operate efficiently. All equipment shall be vented properly. All pumps are operational. No obstructions or leaks shall be present in the system. All safeties shall be installed and relieved properly. Air handing system shall be functional and shall be balanced to maintain uniform temperatures. All fan belts shall be properly tensioned and lubricate parts as needed. |
| 95% |
| Monthly |
| Random Sample |
| Failure will result in a CDR. 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 16-A |
| Annex H: 2.12, Annex I: 2.13 - Water Heater Repair |
| A. All water heater maintenance and repair work shall comply with the PWS. Heater shall function properly at its rated capacity. All gas burners set properly, vented, and pressure relief valve operating efficiently. |
| 95% |
| Monthly |
| Random Sample |
| Failure will result in a CDR. 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 17-A |
| Annex H: 2.13, Annex I: 2.14 - Air Conditioning, Ventilation and Refrigeration Equipment |
| A. All air conditioning, air handlers, ventilation and refrigeration work shall comply with the PWS. All cooling equipment shall function properly at its rated capacity. All refrigeration specialties shall be set properly and operating efficiently. Condenser shall be free of obstructions for maximum heat transfer. All fans shall distribute air volumes at their intended flow rates and pressures. Air handing system shall be functional and shall be balanced to maintain uniform temperatures. All fan belts shall be properly tightened. Refrigeration piping shall contain no leaks. |
| 95% |
| Monthly |
| Random Sample |
| Failure will result in a CDR. 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 18-A |
| Annex H: 2.15 - Operational Checks and Repairs to Emergency Generators and Transfer Switches |
| A All generator work and testing shall comply with the PWS. All operational checks shall be logged in the LOG book for the unit, including any refueling completed and ensure that the generator is ready for the next emergency use. |
| 100% |
| Monthly |
| Random Sample |
| Failure will result in a CDR. Results will be reported in CPARS. |
| 19-A |
| Annex H: 2.16 - Facility Activation and Deactivation: |
| A. Activation – Facility has been readied IAW Attachment 13 for intended use by specified date. |
| 95% |
| Monthly |
| 100% Inspection |
| Failure will result in a CDR. 2% of the monthly invoiced amount for the corresponding CLIN (X002AE-AF-AG; X003AG-AH; X004AE). Results will be reported in CPARS. |
| 19-B |
| Annex H: 2.16 - Facility Activation and Deactivation: |
| B. Deactivate energy consuming devices, IAW Attachment 14 by specified date. |
| 95% |
| Monthly |
| Random Sample |
| Failure will result in a CDR. 1% of the monthly invoiced amount for the corresponding CLIN (X003AE-AF; X004AF). Results will be reported in CPARS. |
| 20-A |
| Annex H: 2.17.1, Annex I 2.17.1 - Interior Electrical Repair |
| A. All interior electrical installation and maintenance work shall comply with the PWS. All conduits shall be plumb and level and follow structural elements. All boxes, switches and outlets shall be properly covered. |
| 95% |
| Monthly |
| Random Sample |
| Failure will result in a CDR. 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 21-A |
| Annex H: 2.17.2, Annex I 2.17.2, Annex J: 2.9.1 - Exterior Electric - 600 Volts and Under |
| A. All exterior electric work – 600 volts and under shall comply with the PWS and function at complete and full capacity for intended use. |
| 95% |
| Monthly |
| Random Sample |
| Failure will result in a CDR. 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 22-A |
| Annex H: 2.18 - Airfield Lighting and Associated Equipment |
| A. All airfield lighting work shall comply with the PWS. Work requests are performed IAW Airfield Operational Standards (work must meet specifications, and all equipment functions as it is intended). |
| No more than one (1) Customer Complaints per month |
| Monthly |
| Customer Complaint |
| Failure will result in a CDR. Results will be reported in CPARS. |
| 23-A |
| Annex I: 2.3, Annex J: 2.2 - Utility Location |
| A. 100% of underground utilities are located in accordance with Digger's Hotline standards. |
| Zero (0) Customer Complaints per month |
| Monthly |
| Customer Complaint |
| Failure will result in a CDR. Results will be reported in CPARS |
| 24-A |
| Annex J: 2.4 - Street and Parking Lot Striping |
| A. All street and parking lot striping shall comply with the PWS. All lines shall be straight and proper length and width. All spaces shall be of the proper spacing for vehicle parking. All street striping shall be straight and true and shall meet proper spacing for vehicular traffic. Crosswalks shall be striped to the correct dimensions and in the correct locations. Follow manufacturer’s recommendations for surface application. |
| 95% |
| Monthly |
| 100% Inspection |
| Failure will result in a CDR. 20% of the invoiced amount of each defective SO. Results will be reported in CPARS. |
| 25-A |
| Annex H: 2.22, Annex I : 2.23, Annex J: 2.10 - Preventive Maintenance |
| A. Perform scheduled maintenance IAW Preventive Maintenance Task & Frequency Chart (Attachment 3) and PM Checklists. Failure to accomplish any task IAW Attachment 3 and PM checklists shall result in a failure for the entire piece of equipment. |
| 95% |
| Monthly |
| Random Sampling |
| Failure will result in a CDR. The percentage of incomplete PMs will be deducted from the monthly invoiced amount for CLIN X006. Results will be reported in CPARS |
| 25-B |
| Annex H: 2.22, Annex I : 2.23, Annex J: 2.10 - Preventive Maintenance |
| B. Perform scheduled maintenance for each piece of equipment IAW monthly schedule. 100% of scheduled equipment PMs shall be completed. |
| 100% |
| Monthly |
| 100% Inspection |
| Failure will result in a CDR. The percentage of incomplete PMs will be deducted from the monthly invoiced amount for CLIN X006. Results will be reported in CPARS |
| 25-C |
| Annex H: 2.22.1, Annex I : 2.23.1, Annex J: 2.10.1 - Asset Inventory |
| C. Capturing and identifying all equipment and systems. Provide additions and deletions of equipment and systems to the WRC PM Coordinator |
| Zero (0) Customer Complaints per month |
| Monthly |
| Customer Complaint |
| Results will be reported in CPARS |
| 26-A |
| Annex A: 6.0; Attachment 2 - Deliverables |
| A. All requirements of submittals are accomplished within the timeframe defined in Attachment 2 Deliverables. |
| No more than one (1) failure per month |
| Monthly |
| 100% Inspection |
| Failure will result in a CDR. 1% of total monthly invoiced amount for CLIN X001 until compliance is met. Failure will result in a CDR and reported in CPARS. |
Note: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.
PRS Description of contents:
a. PRS #: indicates the numbering sequence within the PRS table .
b. Performance Objective: PWS paragraph number(s) specifying each required task(s) and brief summary of required task(s) to be monitored.
c. Performance Standard: appropriate performance standard, usually described in terms of quality and timeliness, so that a distinction can be made between satisfactory and unsatisfactory performance.
d. Actual Quality Level (AQL): This column lists the maximum allowable degree of deviation from perfect performance of each requirement before the Government considers contractor performance unsatisfactory. An AQL does not say the contractor may knowingly offer defective service to the Government, but recognizes defective performance sometimes happens unintentionally.
e. Workload Indicator(s)/Lot size: This column indicates what will be directly utilized to obtain the lot size and validate the performance objective is achieved.
f. Method of Surveillance: method(s) utilized to objectively perform surveillance of requirement.
g. Consequence of failure to achieve the AQL
