Atch 5- QASP- Customer Complaint Record (CCR).pdf

This file contains a quality assurance surveillance plan attachment and details of a federal contract opportunity. The quality assurance plan attachment provides a template for documenting customer complaints, including the date and time of complaints, source, building or individual details, nature of issues, and actions taken by the contractor.

The federal contract opportunity is a solicitation by the Department of the Air Force Special Operations Command to remove and install one toddler and one youth playground structure at Cannon Air Force Base in New Mexico. The scope of work includes removal and disposal of existing structures, concrete work, installation of new playground equipment, rubber mulching, and adherence to all applicable codes and standards. Responses are due by the date specified in the solicitation. The selected contractor will be responsible for providing all necessary labor, equipment, materials and supervision to complete the playground replacement in accordance with contract documents and specifications.